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1
Month 1Month 2Month 3Total for all monthsTotal to date
2
Call CenterLong wait time301104141
3
Asked for a call back but never got a call18101919
4
Was disconnected00000
5
Called multiple times but unable to get through00000
6
Unable to access language supports00000
7
Representative unhelpful or couldn't answer my question00000
8
Representative gave wrong answer00000
9
Representative said to reapply rather than complete renewal or appeal00000
10
Call center not open after business hours00000
11
Issues with Notices
Notice was confusing* 00000
12
Received multiple conflicting notices00000
13
Notice not in patient’s preferred language00000
14
Never received a renewal form00000
15
No reason for termination given00000
16
Notice is missing information – no info on appeals or Marketplace/CHIP transfer00000
17
Loss of CoverageNever received renewal form or disenrollment notice00000
18
Sent in renewal information but was still terminated 00000
19
Was told they are over income but they are not00000
20
Was told to submit a new application00000
21
OtherUpdated contact information but mail still going to old address00000
22
Unable to submit or upload documents00000
23
Problem resetting online account password00000
24
Online portal not working00000
25
Office was closed00000
26
State didn’t reinstate within 45 days after sending in late renewals00000
27
State didn’t consider all eligibility pathways00000
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