ABCDEFGHIJKLMNOPQRSTU
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Contact ID codes used by Roost and DICE
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SMS LEVEL ONLYWater LeakFreezePower OutageSmokeCOBurglary
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Roost will use API to report events using this row's codes -->RECEIVED FROM ROOST800815830Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)CODE SENT TO DICE AND ESCLATED TO IVRNOT ACK - (escl TO ivr)845860875Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)CODE SENT TO DICE AND ESCLATED TO IVR
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SENT SMS801816831846861876
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Acknowledged as actual alarm802817832Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)ACTUAL - SEND TO LIVE WITH 'E' CODE)847862877SENDS to dice as a dispatchable alarm condition. Must have an "E" in front of code to make live operator respnseSENT TO LIVE OPERATOR
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Acknowledged as Testing / User Error803818833Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)848863878Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)STOPS NO FURTHER ACTION
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Acknowledged as faulty equipment804819834Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)849864879Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)STOPS NO FURTHER ACTION
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Acknowledged as "unknown, will investigate"805820835Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)850865880Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)STOPS NO FURTHER ACTION
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IVR LEVEL
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Water LeakFreezePower OutageSmokeCOBurglary
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SENT IVR807822837852867882
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Acknowledged as actual alarm808823838Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)CODE SENT TO DICE AND NO FURTHER ACTION REQUIRED853868883SENDS to dice as a dispatchable alarm condition. Must have an "E" in front of code to make live operator respnseCODE SENT TO DICE & ESCLATED TO LIVE OPERATOR
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Acknowledged as Testing / User Error809824839Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)CODE SENT TO DICE AND NO FURTHER ACTION REQUIRED854869884Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)
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Acknowledged as faulty equipment810825840Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)CODE SENT TO DICE AND NO FURTHER ACTION REQUIRED855870885Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)
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Acknowledged as "unknown, will investigate"811826841Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)CODE SENT TO DICE AND NO FURTHER ACTION REQUIRED856871886Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)
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Acknowledged, but not told why812827842Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)CODE SENT TO DICE AND NO FURTHER ACTION REQUIRED857872887Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)
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Overall Event814829844Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)CODE SENT TO DICE AND NO FURTHER ACTION REQUIRED859874889Sends this to ADM As it esclates (Must have a "R" in front of the code so dice will auto log the response.)
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NO FURTHER ACTION ON THESE SIGNALS
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ESCLATEDTOLIVE OPESCLATEDTOLIVE OP
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E113E159E301E111E162E130
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1. Roost will report events using API, using the codes in the "Not acknowledged" row (800, 810, 820, 830, 840, 850)
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2. VirtuAlarm will alter the codes as shown (moving them down their appropriate column), depending on how, or if, the customer acknowledges the signal.
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3. Cencom will escalate to Live Operator when either "Not acknowledged" signals, OR "Acknowledged as actual alarm", signals are received
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