| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | |
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1 | SM Service / TDX Catalog Category | SM Service Offering / TDX Service | SM Service Activity / TDX Service Offering (Form) | Audience | Service Level Target | Ticket Request Classification | ||||||||||||||||||||
2 | Academic and Event Scheduling | Academic Scheduling | General Support | Faculty, IT Professionals, Staff, Students | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
3 | Academic and Event Scheduling | Academic Scheduling | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
4 | Academic and Event Scheduling | Event Scheduling | General Support | Faculty, IT Professionals, Staff, Students | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
5 | Academic and Event Scheduling | Event Scheduling | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
6 | Application-Generated Email | AppSMTP | AppSMTP Registration Assistance | Faculty, Staff | 2 day / 10 day (Level 4) | Service Request | ||||||||||||||||||||
7 | Application-Generated Email | AppSMTP | Delivery Issue | Faculty, Staff | 2 day / 10 day (Level 4) | Service Request | ||||||||||||||||||||
8 | Application-Generated Email | AppSMTP | General Support | 2 day / 10 day (Level 4) | Service Request | |||||||||||||||||||||
9 | Application-Generated Email | AppSMTP | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
10 | Application-Generated Email | Third-Party Mail Integration | Configure Third-Party Email Service | Faculty, IT Professionals, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
11 | Application-Generated Email | Third-Party Mail Integration | Consulting | Faculty, Staff | 2 day / 10 day (Level 4) | Service Request | ||||||||||||||||||||
12 | Application-Generated Email | Third-Party Mail Integration | Delivery Issue | Faculty, Staff | 2 day / 10 day (Level 4) | Service Request | ||||||||||||||||||||
13 | Application-Generated Email | Third-Party Mail Integration | Domain Setup | Faculty, Staff | 2 day / 10 day (Level 4) | Service Request | ||||||||||||||||||||
14 | Application-Generated Email | Third-Party Mail Integration | General Support | 2 day / 10 day (Level 4) | Service Request | |||||||||||||||||||||
15 | Application-Generated Email | Third-Party Mail Integration | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
16 | Artificial Intelligence | AI Consulting | General Support | Faculty, IT Professionals, Staff, Students | 1 day / 5 day (General SLT) | |||||||||||||||||||||
17 | Artificial Intelligence | AI Consulting | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
18 | Artificial Intelligence | AI Experiments | General Support | Faculty, IT Professionals, Staff | 1 day / 5 day (General SLT) | |||||||||||||||||||||
19 | Artificial Intelligence | AI Experiments | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
20 | Artificial Intelligence | AI Gateway | General Support | Faculty, IT Professionals, Staff | 1 day / 5 day (General SLT) | |||||||||||||||||||||
21 | Artificial Intelligence | AI Gateway | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
22 | Audio-Visual | AV Health Check & Repair | Diagnostic, Workaround, & Repair | IT Professionals, Staff | 2 day / 10 day (Level 4) | Service Request | ||||||||||||||||||||
23 | Audio-Visual | AV Health Check & Repair | General Support | 1 day / 5 day (General SLT) | Service Request | |||||||||||||||||||||
24 | Audio-Visual | AV Health Check & Repair | Health Check | IT Professionals, Staff | 2 day / 10 day (Level 4) | Service Request | ||||||||||||||||||||
25 | Audio-Visual | AV Health Check & Repair | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
26 | Audio-Visual | AV Health Check & Repair | Training | Faculty, IT Professionals, Staff | 2 day / 10 day (Level 4) | Service Request | ||||||||||||||||||||
27 | Audio-Visual | Digital Signage | General Support | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
28 | Audio-Visual | Digital Signage | Installation | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
29 | Audio-Visual | Digital Signage | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
30 | Audio-Visual | Digital Signage | Service Call | Staff | 1 day / 5 day (General SLT) | Incident | ||||||||||||||||||||
31 | Audio-Visual | Installed AV | AV Networking | IT Professionals, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
32 | Audio-Visual | Installed AV | General Support | Faculty, IT Professionals, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
33 | Audio-Visual | Installed AV | Installation | Faculty, IT Professionals, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
34 | Audio-Visual | Installed AV | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
35 | Audit Tools | Audit Data Analysis | General Support | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
36 | Audit Tools | Audit Data Analysis | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
37 | Authentication and Authorization | Cornell NetID | Activate NetID | Alumni, Faculty, IT Professionals, Staff, Students | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
38 | Authentication and Authorization | Cornell NetID | Continued Access | Guests | 1 hr / 1 day (Level 1) | Service Request | ||||||||||||||||||||
39 | Authentication and Authorization | Cornell NetID | Correct Duplicate NetID | Alumni, Faculty, IT Professionals, Staff, Students | 1 day / 5 day (General SLT) | Incident | ||||||||||||||||||||
40 | Authentication and Authorization | Cornell NetID | Expedited NetID Deprovisioning | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
41 | Authentication and Authorization | Cornell NetID | General Support | 1 day / 5 day (General SLT) | Service Request | |||||||||||||||||||||
42 | Authentication and Authorization | Cornell NetID | NetID Change | Alumni, Faculty, IT Professionals, Staff, Students | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
43 | Authentication and Authorization | Cornell NetID | Passkey Login Support | Faculty, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
44 | Authentication and Authorization | Cornell NetID | Password Reset | Alumni, Faculty, Staff, Students | 1 hr / 1 day (Level 1) | Service Request | ||||||||||||||||||||
45 | Authentication and Authorization | Cornell NetID | Replace Duo Device | Faculty, Staff, Students | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
46 | Authentication and Authorization | Cornell NetID | Request Duo Bypass Code | Faculty, Staff, Students | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
47 | Authentication and Authorization | Cornell NetID | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
48 | Authentication and Authorization | GuestID | General Support | Alumni, Faculty, Guests, IT Professionals, Staff, Students | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
49 | Authentication and Authorization | GuestID | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
50 | Authentication and Authorization | Secure Password Management | General Support | Faculty, IT Professionals, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
51 | Authentication and Authorization | Secure Password Management | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
52 | Authentication and Authorization | Service Account | General Support | IT Professionals | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
53 | Authentication and Authorization | Service Account | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
54 | Authentication and Authorization | Single Sign-On | General Support | 1 day / 5 day (General SLT) | Service Request | |||||||||||||||||||||
55 | Authentication and Authorization | Single Sign-On | New Shibboleth Integration Request | Faculty, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
56 | Authentication and Authorization | Single Sign-On | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
57 | Authentication and Authorization | Single Sign-On | Setup Shibboleth Non-Person Impersonation | IT Professionals | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
58 | Authentication and Authorization | Sponsored NetID | General Support | Alumni, Faculty, Guests, IT Professionals, Staff, Students | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
59 | Authentication and Authorization | Sponsored NetID | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
60 | Authentication and Authorization | SSL Certificate | General Support | 1 day / 5 day (General SLT) | Service Request | |||||||||||||||||||||
61 | Authentication and Authorization | SSL Certificate | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
62 | Authentication and Authorization | SSL Certificate | SSL Certificate Renewal | Faculty, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
63 | Authentication and Authorization | Two-Factor Authentication | Add New Duo Device | Alumni, Faculty, IT Professionals, Staff, Students | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
64 | Authentication and Authorization | Two-Factor Authentication | Duo Activation | Alumni, Faculty, IT Professionals, Staff, Students | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
65 | Authentication and Authorization | Two-Factor Authentication | Duo Reactivation | Alumni, Faculty, IT Professionals, Staff, Students | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
66 | Authentication and Authorization | Two-Factor Authentication | General Support | 1 day / 5 day (General SLT) | Service Request | |||||||||||||||||||||
67 | Authentication and Authorization | Two-Factor Authentication | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
68 | Backup & Recovery | Device Backup | Backup Failure | IT Professionals | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
69 | Backup & Recovery | Device Backup | General Support | IT Professionals | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
70 | Backup & Recovery | Device Backup | Move CrashPlan User | IT Professionals | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
71 | Backup & Recovery | Device Backup | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
72 | Backup & Recovery | Server Backup | Backup Failure | IT Professionals | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
73 | Backup & Recovery | Server Backup | Cancel Subscription | IT Professionals | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
74 | Backup & Recovery | Server Backup | General Support | IT Professionals | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
75 | Backup & Recovery | Server Backup | Modify Subscription | IT Professionals | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
76 | Backup & Recovery | Server Backup | New Cohesity Org | IT Professionals | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
77 | Backup & Recovery | Server Backup | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
78 | Budget Management Service | Budget Forecasting and Reporting | General Support | 1 day / 5 day (General SLT) | Service Request | |||||||||||||||||||||
79 | Budget Management Service | Budget Forecasting and Reporting | Longview Issue or Request | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
80 | Budget Management Service | Budget Forecasting and Reporting | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
81 | Campus & Building Information | Geographic Information System | Access | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
82 | Campus & Building Information | Geographic Information System | General Support | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
83 | Campus & Building Information | Geographic Information System | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
84 | Campus & Building Information | Integrated Workplace Management | Access | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
85 | Campus & Building Information | Integrated Workplace Management | Custom Reporting | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
86 | Campus & Building Information | Integrated Workplace Management | General Support | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
87 | Campus & Building Information | Integrated Workplace Management | Integrations | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
88 | Campus & Building Information | Integrated Workplace Management | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
89 | Collaboration Platforms | Collaboration (BoardEffect) | General Support | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
90 | Collaboration Platforms | Collaboration (BoardEffect) | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
91 | Collaboration Platforms | Collaboration (SharePoint) | Designate Hub Site | Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
92 | Collaboration Platforms | Collaboration (SharePoint) | General Support | Faculty, IT Professionals, Staff, Students | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
93 | Collaboration Platforms | Collaboration (SharePoint) | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
94 | Collaboration Platforms | Collaboration (SharePoint) | SharePoint Storage Limit Increase | Faculty, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
95 | Collaboration Platforms | Collaboration (Teams) | General Support | Faculty, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
96 | Collaboration Platforms | Collaboration (Teams) | License for Teams Dial-In Number | Faculty, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
97 | Collaboration Platforms | Collaboration (Teams) | Link Team Membership to Existing AD Group | Faculty, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
98 | Collaboration Platforms | Collaboration (Teams) | Microsoft Teams Storage Limit Increase | Faculty, Staff | 1 day / 5 day (General SLT) | Service Request | ||||||||||||||||||||
99 | Collaboration Platforms | Collaboration (Teams) | Service Administration | IT Professionals | No Value Applied | Service Request | ||||||||||||||||||||
100 | Collaboration Platforms | Wiki (Confluence) | Confluence Space Request | Faculty, Staff | 1 day / 5 day (General SLT) | Service Request |