ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
Street Outreach
Quarterly Performance Scorecard
2
AGENCY NAME:Goodwill Northern Michigan
3
PROJECT NAME:Adult Outreach
4
REPORTING PERIOD:1/1/22 - 3/31/22
5
Scorecard Summary
6
Rating CategoryMaximum
Points		Project Score
(This section auto-populates as card is completed)
7
1. HMIS Data Quality3414
8
2. Project Performance 6635
9
Total Points10049
10
11
The purpose of these Scorecards is for NWCEH CoC-funded projects monitor compliance and performance on a quarterly basis. Scores are generated from reports using ServicePoint, the local HMIS database. Data collected from reports is then entered into the Quarterly Performance Scorecard. Save this as a PDF to submit with your Scorecard. Agencies using a comparable database (e.g., Victim Service Providers) must provide the CoC HMIS Lead Agency documentation on how all data generated follows and matches the same reporting logic.
12
1. Overview of HMIS Data Quality Questions
► HMIS participation and data quality are priorities for both NWCEH and the U.S. Department of Housing and Urban Development (HUD). Accurate, complete and timely data is crucial to determine whether projects are contributing to ending homelessness.
13
2: Overview of Project Performance Questions
► Achieving program outcomes is crucial to ensure programs are making an impact and ending homelessness for their program participants.
► Assessing and monitoring project outcomes is also necessary to understand a program's rate of success and their contribution to meeting performance goals at the CoC level.
14
3: Scorecard Comments
► Use this space after completing scorecard to write any comments on your score.


15
16
 #OverviewWhere to find information?PROJECT
ANSWER		Scoring MechanismMaximum
Possible Pts		PROJECT
SCORE
17
 1: HMIS Data Quality
18
1.1Data Completeness
The CoC is monitored by HUD for HMIS data quality including completeness.

What is the projects' percentage of completed values on all HUD required data elements for the last quarter?		ServicePoint > ART > Public Folder > Art Gallery Reports and Resources> Art Gallery Reports> 0252 Data Completeness Report Card (EE)v18> Tab A - Overall Percentage91%Percentage of Completed Values
• 99%-100% → 10 pts
• 97%-98% → 8 pts
• 95%-96% → 6 pts
100
19
1.2Timely APR Submission
Timely submission of APRs to HUD is important for the CoC as it impacts its CoC funding.

Did your project submit the last applicable APR within the required period, that is within 90 days of the end of your agency's operating year?
To calculate, subtract the Submission Date minus the End of the Operating Year

NWCEH will verify submission date in Sage. 		Timely APR Submission
• APR submitted on time → 6 pts
• APR not submitted on time → 0 pts


66
20
1.3Timeliness of Data Entry - Project Entry
The CoC and CoC-funded projects are monitored by HUD for data quality including timeliness in HMIS. HMIS Policies and Procedures require data to be input within 3 days of interaction with a client.

What % of entries were created in 3 days or less during the reporting period?
To calcuate Rate of Timely Data Entry:
1. (# of Start Records in 3 days or less)/(Total # Start Records)

To calculate 1:
ServicePoint > Reports > CoC APR , or CoC CAPER> 6e Data Quality: Timeliness > Number of Project Start Records



100.00%Rate of Timely Data Entry = Project Entries:
• 91% - 100% → 6 pts
• 81% - 90% → 4 pts
• 71% - 80% → 2 pts		66
21
1.4Timeliness of Data Entry - Project Exit
The CoC and CoC-funded projects are monitored by HUD for data quality including timeliness in HMIS. HMIS Policies and Procedures require data to be input within 6 days of interaction with a client.

What % of exits were created in 6 days or less during the reporting period?
To calcuate Rate of Timely Data Entry:
1. (# of Exit Records in 6 days or less)/(Total # Exit Records)

To calculate 1:
ServicePoint > Reports > CoC APR , or CoC CAPER> 6e Data Quality: Timeliness > Number of Project Exit Records

20.00%Rate of Timely Data Entry - Project Exits:
• 91% - 100% → 6 pts
• 81% - 90% → 4 pts
• 71% - 80% → 2 pts		60
22
1.5Data Quality: Active electronic Release of Information (eROI)
Current eROI's consistently updated in our HMIS system are essential for data sharing, and reporting to function properly. All agencies, and HMIS staff have received training on how to complete, and upkeep ROI's in the HMIS system. It is required that all clients have a completed eROI prior to HMIS data entry. Because all Programs also take part in Coordinated Entry, programs are responsible for ensuring that clients enrolled in their program also have an active eROI on the Coordinated Entry Project Page in HMIS. Inactive eROIs from CE will be reviewed monthly by HMIS Sys. Admin, and any clients identified with an inactive eROI from CE will be count against a program's score for this metric.

What percent of the clients enrolled in the project have an active eROI that covers entire project enrollment (i.e. eROI active at least from Date of proejct entry through date of project exit)?
ServicePoint > ART > Public Folder > Data Quality> Incongruity and Audit > ROI Audit Report - Current Clients (EE) > Calculate the percent of current eROIs90%Percent of Active eROIs Completed in HMIS
• 100% → 6 pts
• 95%-99% → 4 pts
• 90%-94% → 2 pts		62
23
Total HMIS Data Quality3414
24
2: Project Performance
25
2.1Successful Permanent Housing Placements (exits)
Successful housing outcomes are one of the most important measures of program success. It is also CoC Performance Measure 7.b.2.

What is the percentage of clients served exited to a permanent housing destination?		ServicePoint > APR/CAPER Box 23c82%Successful Housing Placement
• 69 - 100% → 18 pts
• 60 - 68 % → 12 pts
• 51 - 59 % → 6 pts

1818
26
2.2Length of Participation - CoC Projects

Length of time homeless and length of participation outcomes are an important measure of program success.

How many quickly are clients being housed, and being transitioned away from services after program begins working with them?		ServicePoint > APR/CAPER Box 22a1, 22b370Average Length of Participation
• 0-45 days → 12 pts
• 46-90 days → 8 pts
• 91-145 days → 4 pts		120
27
2.3Participation in Community Prioritization Process for Housing Program Slots
Program participation in the Community's prioritization process for housing program slots is vital towards the work of ending homelessness.

What is the percentage of chronically homeless clients in this program who are on the Community's BNL, and have completed a common assessment (i.e. full SPDAT) for priorization on the list for housing program slot?		ServicePoint > Public Folder> CAPER/APR box 6d, and Full SPDAT report/BNL

To Calculate: (# of Chronic Clients w Full SPDAT/# of Chronic Clients on BNL)		42%Participation in Community Prioritization Process
• 81-100 % → 8 pts
• 61-80 % → 6 pts
• 40-60 % → 4 pt		84
28
2.4Inactive Records
Client contact and engagement is an important part of the process of helping individuals experiencing homelessness towards the goal of permanent housing. Recording these contacts in HMIS is mandated by HUD and important for ensuring that our CoC supports the needs of vulnerable clients.

What is the percentage of clients who's records have become inactive due to lack of contact?		ServicePoint > CAPER/APR Box 6f77%Percentage of Inactive Client Records
• 0-9 % → 8 pts
• 10-19 % → 6 pts
• 20-29 % → 4 pt		80
29
2.5Referrals Processed
Following up with, and closing out referrals to program is an essential part of the homeless response system in our community. All referrals made to Outreach Programs must be fully processed in HMIS.

What is the percentage of client referrals made to progam that have been closed during the reporting period?		ServicePoint>Reports>Referrals

To Calculate:
# of Outstanding Referrals Divided by Total # of Referrals Received		99%Percentage of Processed Referrals
• 100 % → 8 pts
• 95-99 % → 5 pts
• 90-94 % → 2 pt		85
30
2.6Participation in Coordinated Entry Process

Street Outreach is an essential part of the Coordinated Entry Process. Outreach staff are responsible for ensuring that their clients have an active Coordianted Entry enrollment, and they are responsible for exiting their clients from the HMIS Coordinated Entry page if the client is no longer actively homeless in the service area (i.e. Housed, death, moved out of serivce area etc...)

As part of the maintenance of the By-Name List the HMIS System Administrator reviews Coordinated Entry enrollments against project enrollments. Any client identified by the Sys. Admin. who is enrolled in a Street Outreach Project, or receiving Street Outreach services, not enrolled in Coordinated Entry will count against the program score on this metric. Any client identifed as exited from a Street Outreach Project, but not exited from Coordinated Entry identified by the Sys. Admin. will count against the program score on this metric.		ServicePoint > CAPER/APR Box 5a.5 (Leavers)

ServicePoint > CAPER/APR Box 5a.8 (Stayers)

To Calculate, Run a CAPER/APR for Outreach Program, and for Coordinated Entry. Compare List of Leavers from Outreach to Leavers from CE to ensure all clients who left Outreach are exited from CE. Compare list of Stayers to ensure all clients who are enrolled in Outreach are also enrolled in CE.

Clients still receiving services through Outreach who have been housed will not be counted against this metric as long as those clients have a CE enrollment that covers the period they were known to be Category 1 homeless in the community.		91Participation in Coordinated Entry Process
• 100 % → 6 pts
• 95-99 % → 4 pts
• 90-94 % → 2 pt		62
31
2.7Low-barrier admission policies
Low barrier admission policies are important to prevent screening out people for assistance because of perceived barriers to housing or services. Housing First practices are a requirement of all HUD CoC-funding recipients. The four components are:

Income: Are participants screened out based on having too little or no income?

Substance Use: Are participants screened out based on an active or history of substance use?

Criminal Record: Are participants screened out based on having a criminal record - with exceptions for HUD-mandated restrictions?

Domestic Violence: Are participants screened out based on history of domestic violence (e.g. lack of a protective order, period of separation from abuser, or law enforcement involvement)?		Refer to your housing program eligibility criteria-policies and procedures & answer accordingly. Please attach a copy of the program policy to this scorecard, indicating page where criteria is outlined.Low-barrier admission policies
• Program does not screen out on any of the criteria → 6 pts
• Program screens out on any combination of the criteria→ 0 pts

66
32
Total Project Performance6635
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100