UN27 - Biblioteca
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ABCF
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CategoriaTituloAutor(es)Quem
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Enterprise Business Architecture?????
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IT Dashboard?????
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ITIL Service Lifecycle - Official Introduction (OGC)?????
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ITIL Small-scale Implementation?????
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Metrics for IT Service Management (ITSM Library)?????
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The Change Management Toolkit?????
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The Future of Management?????
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World Class IT?????
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Foundations of IT Service Management based on ITIL (v2)André Lino
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Focus Groups: A Practical Guide for Applied Research
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Freedom from Command and ControlCarlos Mendes
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The Service CatalogCarlos Mendes
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Corporate Information Strategy and ManagementLuis Lapão
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Benefits ManagementJohn WardMário Cardoso (2014)
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Wisdom of the CrowdsMiguel Miranda
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Designing the Customer-Centric OrganizationJay GalbraithMMS
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Employees First Customer SecondNuno Luis
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HBR on ChangeNuno Roboredo (2014)
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HBR on Culture and ChangeNuno Roboredo (2014)
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Leading Change (HBR)Nuno Roboredo (2014)
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Managing Change to Reduce ResistanceNuno Roboredo (2014)
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Fearless ChangeNuno Roboredo (2014)
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The Heart of Change (HBR)Nuno Roboredo (2014)
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ITILITIL v3 - Service Design (OGC)Pedro Costa (2014)
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ITILITIL V3 Suite - Service Operation (Van Haren)Pedro Costa (2014)
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ITILITIL V3 Suite - Service Strategy (Van Haren)Pedro Costa (2014)
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Information Systems Development: Methodologies, Techniques and ToolsPedro Vasconcelos (2014)
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Sarbanes-Oxley Guide for Finance and IT ProfessionalsPedro Vicente
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Sarbanes-Oxley IT Compliance Using Open Source ToolsPedro Vicente
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Agile & Iterative DevelopmentRafael Serina
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Open Services InnovationRicardo Alqueidão (2014)
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Business Model GenerationRuben Pereira
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Enterprise Governance of Information TechnologyRuben Pereira
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Governance, Risk Management and ComplianceRuben Pereira
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Implementing Information Technology GovernanceRuben Pereira
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IT Auditing XXXXRuben Pereira
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Information Technology Risk ManagementSarah Vilarinho
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The Essentials of Risk ManagemrntSarah Vilarinho
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Implementing Metrics for IT Service ManagementSoraia
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Software Requirements 2nd EditionTiago Rosário
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Strategic IT ManagementTiago Santos
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The Four Steps to the EpiphanySteven Gary BlankVera Moreira (2014)
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Benefits ManagementJohn WardVera Moreira (2014)
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CostA Practical Guide to Reducing IT Costs
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ABC of ICT
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CostActivity-Based Costing
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Agile Adoption PatternsMike Cohn
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Agile Product Management with ScrumRoman Pichler
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Behind the Cloud
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CostCost Management: A Strategic Emphasis
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CostDriving Costs Down
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Enterprise Integration
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Foundations of IT Service Management Based on ITIL V3
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How to Measure Anything
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Implementing IT Governance
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Implementing ITIL (Steinberg)
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Implementing the IT Balanced Scorecard
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CostIT Financial Management
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IT Governance based on COBIT (pocket book)
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IT Portfolio Management Step-by-step
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IT Project Portfolio Management
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IT Service Management Global Best Practices
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ITILITIL v2 - Application Management
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ITILITIL v2 - Business Perspective
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ITILITIL v2 - Service Delivery
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ITILITIL v2 - Service Support
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ITILITIL v2 - Software Asset Management
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ITILITIL v3 - Continual Service Improvement (OGC)
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ITILITIL v3 - Service Operation (OGC)
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ITILITIL v3 - Service Strategy (OGC)
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ITILITIL v3 - Service Transition (OGC)
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ITILITIL V3 Suite - Continual Improvement (Van Haren)
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ITILITIL V3 Suite - Service Design (Van Haren)
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ITILITIL V3 Suite - Service Transition (Van Haren)
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Lean Six Sigma Process Improvement
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Open Innovation in the Financial Industries
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Predictably Irrational
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Project Manager
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Social Network Analysis
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Software Engineering Best Practices
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Strategic Planning for Information SystemsJohn Ward
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Succeeding with Agile
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Super Crunchers
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The Hidden Power of Social Networks
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The People Capability Maturity Model
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The Work System Method
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