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Annex 3
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MODIFIED FORM A – DEPARTMENT/AGENCY PROCESS RESULTS REPORT
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AGENCY NAME: _____________________________________________________________
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(1)
List of
Frontline Service/s		(2)
Responsible Unit/s		(3)
Identified Clients
(per service)		(4)
Number of Client Visits in FY 2021
(per service)		(5)
Volume of Transactions in
FY 2021
(per service)		(6)
FY 2020 Improvements
(ease of transaction, digitization, standardization)		(7)
FY 2020 Results
(evidence)		(8)
FY 2021 Improvements
(ease of transaction, digitization, standardization)		(9)
FY 2021 Results
(evidence)		(10)
FY 2021 Citizen/Client Satisfaction Rating
(11)
Remarks
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Add columns as needed.
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(Note: Data for the tables can be provided in a separate sheet)
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