ABCDEFGHIJKLMNOPQRSTUVWXYZAAABACADAEAFAGAHAIAJAKALAMANAOAPAQARASATAUAVAWAXAYAZBABBBC
1
How long have you been using Mautic?
Which of the following best describes how you interact with Mautic? (select all that apply)
How would you rank your level of Mautic expertise?
Do you have at least one active Mautic instance in production?
What version of Mautic are you using (select all that apply)
If you are not yet using Mautic 3 on all your Mautic instances, please share what is holding you back from updating?
How many Mautic instances are you using or supporting?
How many identified contacts do you have in your largest Mautic instance?
How many people in your organization are dedicated to working with Mautic?
Where are you hosting your production Mautic instances?
Which SaaS provider/s are you using?
What makes Mautic awesome?
What are Mautic’s biggest challenges? [Performance and scalability]
What are Mautic’s biggest challenges? [Mobile support]
What are Mautic’s biggest challenges? [Finding good Mautic talent]
What are Mautic’s biggest challenges? [Stability]
What are Mautic’s biggest challenges? [Security]
What are Mautic’s biggest challenges? [Lack of backward compatibility]
What are Mautic’s biggest challenges? [Lack of awareness in market]
What are Mautic’s biggest challenges? [Rate of Mautic adoption]
What are Mautic’s biggest challenges? [Usability and ease of use]
What are Mautic’s biggest challenges? [Losing the low-end/grassroots market]
What are Mautic’s biggest challenges? [Losing the enterprise market]
What are Mautic’s biggest challenges? [Determining what plugins to use]
What are Mautic’s biggest challenges? [Deployment pathways]
What are Mautic’s biggest challenges? [Release cycle length]
What are Mautic’s biggest challenges? [Lack of support/documentation]
What are Mautic’s biggest challenges? [Migrating from other platforms]
What are Mautic’s biggest challenges? [Configuration management]
What are Mautic’s biggest challenges? [Creating templates]
What are Mautic’s biggest challenges? [Media/asset management]
What are Mautic’s biggest challenges? [Increasing complexity (of core)]
What are Mautic’s biggest challenges? [Lack of contributors]
Are there any other challenges that you believe Mautic faces which are not included in the previous question?
What are Mautic’s biggest opportunities?
What features or functionality would you like to see in Mautic and why?
What is most important to increase Mautic adoption (please select the top three)?
Regarding mautic.org, what would you most like to see (choose up to three)?
Are you involved in selling Mautic instances to customers
What are your customers’ biggest concerns about switching to Mautic? (select all that apply)
Have you considered hiring any organizations to host or provide services relating to Mautic?
Where would you look if you needed to find an organization to host or work with on Mautic projects?
Have you ever contributed to Mautic?
Have you contributed to Mautic in the past 12 months?
If you have contributed to Mautic in the past but not in the last 12 months, could you share what has held you back from contributing this year?
As a contributor, which of the following prevent you from contributing even more? (select all that apply)
Which of these impact on your ability to contribute to Mautic? (select all that apply)
Would you like someone to contact you about contributing to Mautic?
Are you aware that it is possible to financially contribute to Mautic via Github Sponsors or Open Collective?
Are you currently contributing on a monthly basis to Mautic?
Please share any thoughts on how we can encourage financial contributions to Mautic
What should the Mautic Community Leadership Team focus on (choose up to three)?
What is the name of Mautic’s number one competitor?
Describe Mautic in one word?
If you have any final feedback, please feel free to share it below:
2
5+ years (Since before 2015)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I get paid to contribute to Mautic by my employer (funded contributor)5YesMautic 3.xN/A6-1050,001-75,0006-10SaaS Provider
Acquia (Acquia Campaign Studio)
Embracing of open standards, Ease of use, No license fee, Interoperability with external systems, Flexibility, Community
5 - A big problem
2
5 - A big problem
432
5 - A big problem
432
1 - Not a problem
23
1 - Not a problem
432322
5 - A big problem
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration
A better experience for forms and focus items, working social media integrations!
Better support, documentation, and training, Less bugs, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better showcase of Mautic in use, Whitepapers and other marketing materials, Volunteer portal (to see what is happening in teams and how to get involved)
NoYesYes
I do not have enough time to contribute further
I do not have the time to contribute
NoYesYes
Regularly reminding people!
Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community, Explore ways to pay contributors vs. relying on volunteers
hubspotpotential
3
1-2 years (Since 2019)I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I research Mautic usage and experiences (researcher), I contribute to Mautic in my spare time (volunteer contributor)3YesMautic 3.x, Mautic 4.x
We have web head running on Mautic 3.
1-50-10,0000-1
Dedicated Server/s
Help and support, Embracing of open standards, Ease of use, Community innovation, Adoption and proven track record, Interoperability with external systems, Flexibility, Community
43
5 - A big problem
443
5 - A big problem
5 - A big problem
444
5 - A big problem
444444434
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions
Realtime reports
An easier update experience (e.g. automated updates), More features, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better tools for proposing and following updates from initiatives, Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)
NoYesYesFinding timeTimeYesYesYes
Graduating marketers, Promotions in B-schools, Having Mautic Association and echo system.
Promote Mautic awareness outside of the community, Improve accountability and transparency, Help grow the commercial ecosystem around Mautic
Marketo (may be)
Relation
4
1-2 years (Since 2019)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)4YesMautic 3.xnothing1-510,001-20,0000-1Shared hosting
Help and support, Embracing of open standards, Community innovation, No license fee, Interoperability with external systems, Flexibility
32342
1 - Not a problem
5 - A big problem
332243
1 - Not a problem
4333233
Replacing legacy platforms, Being a part of Digital Experience Platforms, Internationalization, E-commerce integration, Third-party integration
Plugins for Whatsapp and Telegram support. Those are popular communication channels that can be used in many different ways.

An instantly responding campaign engine, that is capable of running chatbots on those channels.
An easier update experience (e.g. automated updates), Better support, documentation, and training, More marketing and promotion
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Better documentation
NoNoNo
I am not currently a contributor
I do not have the time to contribute
NoYesNo
Campaigns for specific features surely can help encourage support
Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community, Help grow the commercial ecosystem around Mautic
ActiveCampaign
Useful
5
< 1 year (Since 2020)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I sell Mautic instances and/or services to organizations (seller)4YesMautic 2.x
I have not read thoroughly about backup and restore in case update stuck
1-510,001-20,0001-5Shared hosting
Embracing of open standards, Ease of use, Community innovation, Number of available plugins, Adoption and proven track record, Commercial ecosystem, No license fee, Interoperability with external systems, Flexibility, Community
22232424
1 - Not a problem
24
1 - Not a problem
1 - Not a problem
4
1 - Not a problem
224
1 - Not a problem
1 - Not a problem
2no
Replacing legacy platforms, Being a part of Digital Experience Platforms, Third-party integration, IT cost reductions
Calendars integration, Mobile App, Extensive mail reports
Less bugs, More features, More marketing and promotion
Better showcase of Mautic in use
NoNoNo
I am not currently a contributor
I do not know how my skills enable me to contribute
YesYesNo
make few good plugins paid for example wordpress
Outreach with other open source communities, Protect the Mautic trademark/brand, Award grants or bounties for compelling ideas
Artic pin Point
really its awesome
6
2-3 years (Since 2018)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I research Mautic usage and experiences (researcher), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator), I contribute to Mautic in my spare time (volunteer contributor), I evaluate Mautic for future use (evaluator)
3YesMautic 3.x
I'm using Mautic 3
50+
100,001-150,000
1-5
Virtual Private Server/s
Help and support, Embracing of open standards, Ease of use, Community innovation, Interoperability with external systems, Community
322222333222223342223
Being a part of Digital Experience Platforms, Third-party integration, IT cost reductions
Exportable Configs - to share knowledge within the community and to setup new instances easier
Better support, documentation, and training, Less bugs, More marketing and promotion
Better showcase of Mautic in use, Better documentation, Case studies
Yes
Quality of the experience, How the platform fits into their vision, Tool usability
No, I have not considered hiring organizations to host or provide services for Mautic
internetYesYes
I feel like I contribute enough
I do not have more time to contribute
NoYesYes
Spread the word. Again and again.
Outreach with other open source communities, Promote Mautic awareness outside of the community, Promote Mautic success within the community
HubspotAwesome
Thanks for your engagement.
7
2-3 years (Since 2018)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager), I train people to use Mautic (educator)
3YesMautic 3.x 1-5
300,001-400,000
10-20
Dedicated Server/s
Community innovation, No license fee, Interoperability with external systems
343322423243224224332
Internationalization, IT cost reductions
advanced user roles, e.g. "team lead": can see and publish all mail that have been created by their team, whilst team members cannot publish.
An easier update experience (e.g. automated updates), Better support, documentation, and training, More features
Better showcase of Mautic in use, Whitepapers and other marketing materials, Better documentation
NoNoNo
I am not currently a contributor
I am not interested in contributing
NoNoNo
Work on and fund mautic.org improvements, Explore ways to pay contributors vs. relying on volunteers, Create training/certification program
salesforcecomplicated
8
3-4 years (Since 2017)
I develop with the front-end of Mautic in HTML, CSS and JS for Mautic (front-end developer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I research Mautic usage and experiences (researcher), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)
4YesMautic 3.xStable Release50+
2,500,001-5,000,000
1-5Acquia
Acquia (Acquia Campaign Studio)
Help and support, Embracing of open standards, Ease of use, Community innovation, Number of available plugins, Adoption and proven track record, Commercial ecosystem, No license fee, Interoperability with external systems, Flexibility, Community
1 - Not a problem
22
1 - Not a problem
1 - Not a problem
222
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
22
1 - Not a problem
1 - Not a problem
#1) Lack of Export & Import for: Categories, Stages, Fields/Custom Fields, Tags

#2) The update from the GUI sucks, and it breaks the instance in most cases!

#3) Lack of deep e-commerce attribution measurements and other revenue focused features
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration
Global Tokens, Custom Objects, More e-commerce Features
An easier update experience (e.g. automated updates), Less bugs, More features
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Case studies
Yes
Finding expertise to support Mautic, Quality of the experience, How the platform fits into their vision, Tool usability
No, I do not need external help with Mautic
UpWork, LinkedIn
NoNo
I do not have enough time to contribute further
I do not have the time to contribute
YesYesNo
Showcase & Acknowledge
Create training/certification program, Help grow the commercial ecosystem around Mautic, Award grants or bounties for compelling ideas
NoneAwesome
9
1-2 years (Since 2019)I create emails, landing pages and campaigns in a Mautic instance (marketer)3YesMautic 3.xi am1-50-10,0001-5
Dedicated Server/s
Embracing of open standards, Community innovation, Community, Self hosting is also GDPR friendly
43433343
5 - A big problem
334332333433
E-commerce integration, IT cost reductions, Make it way more simple to use (UX) for marketeers. Audience / adoption would be much higher. Other opportunity: an 'addon' for shopware?
Better GDPR option. Getting double opt-in is quite the hassle at this moment. Also - make it privacy first, and brand around this concept. World is changing, whereas in Europe things will get stricter every year. The fact that you host your tool makes it a great start to be privacy driven.
An easier update experience (e.g. automated updates), Better support, documentation, and training, UX - Dummy proof
Better showcase of Mautic in use, Whitepapers and other marketing materials, Volunteer portal (to see what is happening in teams and how to get involved)
NoNoNoNo dev
I am not currently a contributor
I do not know how to contribute, Can you contibute as a marketer?
YesNoNo
Better explain why it's important to have open source solutions like Mautic in this worl, and why Mautic is the best and can be even better with support. Perhaps also have the donation option in Mautic itself?
Outreach with other open source communities, Promote Mautic awareness outside of the community, Explore ways to pay contributors vs. relying on volunteers
None that i know off. But activecampaign is Marketing Automation on a budget.. see when people perceive open source as free (beer) then it could be a competitor.
Lotsofpotential
10
< 1 year (Since 2020)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)2YesMautic 3.x
I made the update to v3
1-50-10,0000-1
Dedicated Server/s
No license fee, Flexibility, Community
1 - Not a problem
3
1 - Not a problem
23
1 - Not a problem
332
1 - Not a problem
1 - Not a problem
3
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
32
1 - Not a problem
Support for high-traffic instances, IT cost reductions
2 factor authentication to secure my Mautic instance and database.
Better support, documentation, and training, Clarity on how to contribute to Mautic using both technical and non-technical skills, More marketing and promotion
Better showcase of Mautic in use, Whitepapers and other marketing materials, Case studies
NoNoNoNo
I do not know how to contribute, I do not know how my skills enable me to contribute, I do not feel like I have anything to contribute, I do not have the time to contribute, I cannot afford the time to contribute, I am not interested in contributing
NoYesNo
I'm solopreneur. Too tough to support financially open source.
Outreach with other open source communities, Promote Mautic awareness outside of the community, Improve accountability and transparency
Hubspot maybe?
Marketing
11
5+ years (Since before 2015)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I train people to use Mautic (educator), I contribute to Mautic in my spare time (volunteer contributor)
4YesMautic 3.x
The paid of updating the fixing bugs
6-100-10,0001-5Shared hosting
Embracing of open standards, Ease of use, No license fee, Flexibility
444343442
5 - A big problem
33324344434
Easy non coder level integration with other apps
Being a part of Digital Experience Platforms, E-commerce integration, Third-party integration, IT cost reductions
Better form themes.
An easier update experience (e.g. automated updates), Better support, documentation, and training, More features
Better tools for proposing and following updates from initiatives, Better documentation, Case studies
Yes
Finding expertise to support Mautic, Overall security, Concerns about Open Source
No, I do not need external help with Mautic
ForumNoNo
Contributing can be intimidating
I do not know how to contribute, I do not know how my skills enable me to contribute, I do not feel like I have anything to contribute
YesNoNo
Have contributions linked to the dev of specific desired features
Outreach with other open source communities, Create training/certification program, Help grow the commercial ecosystem around Mautic
Mail chimpaffordable
12
< 1 year (Since 2020)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller)
3YesMautic 3.x
I'm using Mautic 3
1-50-10,0000-1
Virtual Private Server/s
Embracing of open standards, Ease of use, Community innovation, No license fee, Interoperability with external systems, Flexibility, Community
1 - Not a problem
1 - Not a problem
1 - Not a problem
3
1 - Not a problem
224323
5 - A big problem
3
1 - Not a problem
234
5 - A big problem
22
1 - Not a problem
Replacing legacy platforms, Support for high-traffic instances, E-commerce integration, IT cost reductions
The chance to use vídeo tracking time as condition for Campaign decisiones. The chance to use tags to export contacts.
Better support, documentation, and training, Less bugs, More marketing and promotion
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Case studies
Yes
Finding expertise to support Mautic, Development cost, Quality of the experience, Concerns about Open Source
No, I do not need external help with Mautic
On Mautic.org forums
NoNo
I am not currently a contributor
I do not have the time to contribute, I cannot afford the time to contribute
NoYesNo
I don't really know
Outreach with other open source communities, Create training/certification program, Help grow the commercial ecosystem around Mautic
Active Campaign
Unlimited
13
< 1 year (Since 2020)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer)4YesMautic 3.xUsing 3+ 1-5
75,001-100,000
1-5
Virtual Private Server/s
Help and support, Embracing of open standards, Community innovation, No license fee, Flexibility
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
1 - Not a problem
32
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
222
1 - Not a problem
1 - Not a problem
Being a part of Digital Experience Platforms, E-commerce integration, Third-party integration
Cutting edge email builder and media management
Better support, documentation, and training, More features, More marketing and promotion
Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials, Volunteer portal (to see what is happening in teams and how to get involved)
NoNoNo
I am not currently a contributor, Have not worked with it long enough at this point
Still learning before contributing
NoYesNo
The recent promotion for marching contributions was a good idea. We contributed to that effort what we could.
Outreach with other open source communities, Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community
Marketo, Hubspot are who we looked at before going open source
Automation
14
2-3 years (Since 2018)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager), I train people to use Mautic (educator), I no longer use Mautic, but used it in the past (lapsed user), Freelance
5YesMautic 2.x, Mautic 3.x
InesCRM Integration not available on 3x yet
1-510,001-20,0006-10
SaaS and Dedicated Servers
Webmecanik (Webmecanik Automation)
Embracing of open standards, Number of available plugins, No license fee, Interoperability with external systems, Powerful features
3
1 - Not a problem
5 - A big problem
322444
1 - Not a problem
3
1 - Not a problem
22422
5 - A big problem
32
5 - A big problem
Email and landing page builder, campaign builder needs complex paths to do simple things
Support for high-traffic instances, E-commerce integration, Third-party integration, IT cost reductions
Multi-scoring, rework of campaign builder, more intuitive email builder, more community driven content.
An easier update experience (e.g. automated updates), Better support, documentation, and training, More marketing and promotion
Better tools for proposing and following updates from initiatives, Better documentation, Integration of the Forums
NoNoNo
I am not currently a contributor
I do not know how my skills enable me to contribute, I do not have the time to contribute
YesNoNo
Monthly challenge ?
Work on and fund mautic.org improvements, Promote Mautic success within the community
HubspotDeclining
Mautic is very powerful, its cost makes it a strong argument, but its complexity and its lack of innovation compared to its competitors put it in danger
The community is declining and the marketing in place is not enough to attract new users.

Yet it is very powerful, but difficult to use.
15
1-2 years (Since 2019)I create emails, landing pages and campaigns in a Mautic instance (marketer), I get paid to contribute to Mautic by my employer (funded contributor), I no longer use Mautic, but used it in the past (lapsed user)3No
Help and support, Number of available plugins, Interoperability with external systems, Flexibility
442
1 - Not a problem
1 - Not a problem
24444
1 - Not a problem
1 - Not a problem
222
1 - Not a problem
3333
5 - A big problem
Internationalization, E-commerce integration, Third-party integration
great email builder to ease marketers use of Mautic. Better handle of stats and reports that are too hard to use directly for the moment. More and more plugins to connect Mautic
Some more explanation about some technical features in the configuration menu
An easier update experience (e.g. automated updates), More features, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better showcase of Mautic in use, Case studies
NoYesYesI change job
I do not have enough time to contribute further
I do not know how my skills enable me to contribute, I do not have the time to contribute
NoNoNo
Show more the impact of community on Mautic, not only on the dev side but also on the consumer side (added features, important bugs resolution...)
Outreach with other open source communities, Organize Mautic Conferences in more continents, Create training/certification program
HubspotZdeno
16
2-3 years (Since 2018)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)4YesMautic 2.x
The fragility of Mautic. What I have works.
1-50-10,0000-1
Virtual Private Server/s
3
1 - Not a problem
1 - Not a problem
32
1 - Not a problem
2
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
5 - A big problem
2
1 - Not a problem
323
1 - Not a problem
Mautic's logging is very poor. It should have detailed, useful logging, but it has almost none
Being a part of Digital Experience Platforms
Vastly improved logging. It's next to impossible to work out what happened when there is a one-off failure
Better support, documentation, and training, Less bugs, Better logging
Better documentation
NoNoNo
I'm not a contributor, so why is this a mandatory question?
I've looked at the code and I can't make head or tail of it.
NoNoNoIDK
Work on and fund mautic.org improvements
MailerliteFrustrating
17
2-3 years (Since 2018)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I evaluate Mautic for future use (evaluator)
3YesMautic 2.x, Mautic 3.x
It des not directly update
1-50-10,0000-1Shared hostingNo license fee333
5 - A big problem
3
5 - A big problem
5 - A big problem
333334
5 - A big problem
5 - A big problem
34
5 - A big problem
3
5 - A big problem
4
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration
easy integration with ecommerce sites
An easier update experience (e.g. automated updates), Better support, documentation, and training, More features
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Better documentation
NoNoNo
I am not currently a contributor
I do not know how to contribute, I do not know how my skills enable me to contribute
NoNoNono idea
Outreach with other open source communities, Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community
mailchimp
Email Marketing software
Improve on the form submissions and creation
18
4-5 years (Since 2016)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I research Mautic usage and experiences (researcher), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)
5YesMautic 2.x, Mautic 3.x
I´m aready using
50+
250,001-300,000
1-5
Dedicated Server/s
Adoption and proven track record, No license fee, Interoperability with external systems, Flexibility, Community
2
5 - A big problem
5 - A big problem
2
1 - Not a problem
32
1 - Not a problem
4
1 - Not a problem
1 - Not a problem
1 - Not a problem
3324
1 - Not a problem
5 - A big problem
432
Possibility to modify some actions to work better in multithread process to give a highest process speed executation
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Third-party integration, IT cost reductions
Segment filter "click link from email"; Campaign conditional filter "visited url" ou "cliqued link from email"; Tags management.
Less bugs, Clarity on how to contribute to Mautic using both technical and non-technical skills, less bureaucracy in accessing communities.
Better showcase of Mautic in use, Better position/branding on mautic.org home page for sponsors, Volunteer portal (to see what is happening in teams and how to get involved)
Yes
Development cost, How the platform fits into their vision, Concerns about Open Source, Tool usability
No, I do not need external help with Mautic
-YesYes

Introducing Mautic to the Brazilian market.
Making content for youtube.
I participated in Mauticon.
Testin Pull request in sprint
Getting someone to review your changes takes too long, Contributing can be intimidating
I do not know how my skills enable me to contribute, I do not feel like I have anything to contribute
NoYesNo
There are features and fixes that are of interest to me to fund, if it were possible to put some kind of bug reward or incentive to perform such a feature I would like to participate.
Improve accountability and transparency, Organize Mautic Conferences in more continents, Support regional and local Mautic communities
Active Campaing
power
Thanking Ruth, actually, I know it's not all her credit, but after she joined it seems like the processes got clearer and more dynamic.
Even though she has an "angry face" I would be happy if she continued with this job. :)
I would love to participate more in the official community, bring things in Portuguese to Brazil, but without as much bureaucracy as there seems to be...
19
2-3 years (Since 2018)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I research Mautic usage and experiences (researcher), I manage Mautic projects and/or teams (project manager), I train people to use Mautic (educator)
3YesMautic 2.x, Mautic 3.x
I have my v2.11 in http, and can’t migrate to https. So I created a v3.x and I am migrating everything manually
1-540,001-50,0000-1
Virtual Private Server/s
No license fee33222
1 - Not a problem
332
1 - Not a problem
23223323
1 - Not a problem
2
1 - Not a problem
Very few tools offer integration to Mautic. Thrive Leads, for example, used to offer integration, but removed. Very low list of official plugins. Annoying lack of double opt-in, that makes me do many steps for each campaign, when others has it out of the box
Third-party integration, IT cost reductions
Out of the box double optin; decent form look and feel; binary regex for filtering forms or leads in campaign based on more refined regex; mobile friendly user interface (I can’t see how many emails were read from the channels/emails page; since other tools don’t offer integration to Mautic, more officially supported plugins
An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs
Better tools for proposing and following updates from initiatives, Better documentation
NoNoNo
I am not currently a contributor
I do not know how my skills enable me to contribute, I do not feel like I have anything to contribute
NoNoNoNot sure
Promote Mautic success within the community, Provide better tools for contributors, Support regional and local Mautic communities
Activecampaign
Community
Smaller survey next time
20
1-2 years (Since 2019)I create emails, landing pages and campaigns in a Mautic instance (marketer)4YesMautic 2.x, Mautic 3.x
Maybe it crashes after update
1-50-10,0000-1
Virtual Private Server/s
Embracing of open standards, Ease of use, Adoption and proven track record, No license fee, Community
232
1 - Not a problem
1 - Not a problem
22
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
22222
1 - Not a problem
3
1 - Not a problem
23
Replacing legacy platforms, Support for high-traffic instances, E-commerce integration
Easy Woocommerce integration, better track js performance
Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better tools for proposing and following updates from initiatives, Better position/branding on mautic.org home page for sponsors, Volunteer portal (to see what is happening in teams and how to get involved)
NoYesYes
I do not have enough time to contribute further, Setting up a “contribution ready” Mautic development environment is too time consuming, Contributing can be intimidating
I do not know how my skills enable me to contribute, I do not have the time to contribute
NoYesNo
With relevants events like mautic con
Work on and fund mautic.org improvements, Organize Mautic Conferences in more continents, Provide better tools for contributors
MailchimpGreat
21
2-3 years (Since 2018)I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I create Mautic templates (themer)3YesMautic 3.xusing mautic 31-520,001-30,0001-5Shared hosting
No license fee, Community
2424
1 - Not a problem
2222222
5 - A big problem
22222242
E-commerce integration, Third-party integration, IT cost reductions
Should update the database structure to rectify the custom fields limit issue.
Also the caching and permission issues should be less
An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials
NoYesYes
I do not have enough time to contribute further, Setting up a “contribution ready” Mautic development environment is too time consuming, Getting someone to review your changes takes too long
I do not know how my skills enable me to contribute, I do not have the time to contribute, I cannot afford the time to contribute
NoNoNo
I'm not much aware of this
Outreach with other open source communities, Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community
Mautic is the only one to provide such large number of feature without any cost
Decent
22
1-2 years (Since 2019)
I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I design visuals for Mautic emails and landing pages (designer), I manage Mautic projects and/or teams (project manager), I train people to use Mautic (educator), I evaluate Mautic for future use (evaluator)
4YesMautic 2.x, Mautic 3.x
Currently we are using mautic 3.3.3 version but in some case of segment , i am using mautic 2.16 version because in this version , segment filtered by tags is created by rest APIs but same things can not be done in mautic 3.3.3 version . Segment filter by tag have only four option i.e.Including , Excluding, Empty, Non-Empty but including and excluding operator not work
1-50-10,0000-1
Virtual Private Server/s
Ease of use, Community innovation, Number of available plugins, Adoption and proven track record, Commercial ecosystem, No license fee, Interoperability with external systems, Flexibility, Community
424
5 - A big problem
5 - A big problem
33443
1 - Not a problem
34423
5 - A big problem
4443
yeah campaign have less condition as compared to Hub spots and campaign APIs have more elaboration
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration
There is a Custom field limitation, so if mautic new update resolve the limitation of custom fields it is better for store more data in fields
An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs
Better subscriptions/notifications, Better position/branding on mautic.org home page for sponsors, Integration of the Forums
Yes
Development cost, Time to realize value, Quality of the experience, Overall security, Version management and update difficulties, Concerns about Open Source, Tool usability
Yes, I currently work with one or more organizations
current version full fill the requirement
YesNo
I feel like I contribute enough, Setting up a “contribution ready” Mautic development environment is too time consuming, Getting someone to review your changes takes too long
I do not know how to contribute
YesYesNo
As a contribute, if mautic provides us a financials and skill certification then it is a best things for us.
Promote Mautic awareness outside of the community, Create training/certification program, Help grow the commercial ecosystem around Mautic
NoneMarket Booster
Yeah , mautic is a good marketing automation CRM , If mautic resolve the custom fields limitation then it is the best thing for us and one more concern to create a deals pipelines
23
< 1 year (Since 2020)
I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I sell Mautic instances and/or services to organizations (seller), I get paid to contribute to Mautic by my employer (funded contributor)
3YesMautic 3.x, Mautic 4.xnot applicable1-5
500,001-750,000
1-5
Virtual Private Server/s
No license fee, Community
2223224323
1 - Not a problem
43
1 - Not a problem
3433223
Replacing legacy platforms, Internationalization, Third-party integration
more in depth dynamics and mailchimp integrations. will allow for easier adoption.
An easier update experience (e.g. automated updates), More features, More marketing and promotion
Better showcase of Mautic in use, Case studies
Yes
linkage with dynamics and other backend systems (crm cms)
No, I do not need external help with Mautic
onlineNoNo
I do not have enough time to contribute further, I am not currently a contributor
I do not know how to contribute, I do not have the time to contribute
NoNoNopaid plugins?
Promote Mautic awareness outside of the community, Protect the Mautic trademark/brand, Organize Mautic Conferences in more continents
Mailchimp
marketingautomation
24
1-2 years (Since 2019)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I train people to use Mautic (educator)4YesMautic 3.xNot applicable1-550,001-75,0001-5
Virtual Private Server/s
Embracing of open standards, Community innovation, No license fee, Flexibility
42
5 - A big problem
3224443223222
5 - A big problem
4423
Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, Third-party integration, IT cost reductions
1. Better support for attachtments/files. The ability to add files uploaded via form to someone’s profile, and then reuse these files in campaigns via downloadable links.
2. Product recommender for e-commerce / job boards
An easier update experience (e.g. automated updates), More features, Ideally It should be possible to implement and maintain a mautic instance without technical knowledge just like it is possible to deploy and maintain a Wordpress website without technical knowledge.
Better showcase of Mautic in use
NoYesYes
Not enough technical knowledge
I do not know how to contribute, I do not know how my skills enable me to contribute, I do not feel like I have anything to contribute
NoNoNo
Why are financial contributions necessary since there is also a revenue stream from hosted instances on Mautic.com?
Work on and fund mautic.org improvements, Help grow the commercial ecosystem around Mautic, Support regional and local Mautic communities
ActiveCampaign
Flexible
25
3-4 years (Since 2017)
I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator), I get paid to contribute to Mautic by my employer (funded contributor)
4YesMautic 2.x, Mautic 3.x
Update requires lots of work due to whitelabel and customizations
50+
400,001-500,000
0-1
Virtual Private Server/s
Embracing of open standards, No license fee, Interoperability with external systems, Flexibility
5 - A big problem
2
5 - A big problem
4
1 - Not a problem
1 - Not a problem
43
5 - A big problem
4422
1 - Not a problem
2
1 - Not a problem
3
1 - Not a problem
1 - Not a problem
5 - A big problem
5 - A big problem
Replacing legacy platforms, E-commerce integration, Third-party integration, IT cost reductions
Ecommerce integrations
An easier update experience (e.g. automated updates), Better support, documentation, and training, More features
Better showcase of Mautic in use, Whitepapers and other marketing materials, Case studies
Yes
Time to realize value, Quality of the experience, How the platform fits into their vision, Tool usability
Yes, I currently work with one or more organizations
GoogleYesYes
Getting someone to review your changes takes too long, Creating PRs takes too much time and/or effort, I have to wait too long for my contributions to be incorporated
I cannot afford the time to contribute
NoYesYesNot sure
Help grow the commercial ecosystem around Mautic, Award grants or bounties for compelling ideas
Activecampaign
Mautic can do anything. 1 word: enabler
26
3-4 years (Since 2017)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)
4YesMautic 2.x, Mautic 3.x
Custom plugins and the potential downtime to fix.
6-10
400,001-500,000
1-5
Virtual Private Server/s
Embracing of open standards, No license fee, Flexibility
22
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
3
1 - Not a problem
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
3
1 - Not a problem
2
1 - Not a problem
3
1 - Not a problem
2
Inability to save form fields for future forms.
Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, Third-party integration
Ability to copy/save forms fields or campaign actions for use in the future.
Better support, documentation, and training, Less bugs, Better UX many actions are not intuitive at all to users.
Whitepapers and other marketing materials, Better documentation, Case studies
Yes
Development cost, Quality of the experience, Tool usability
Yes, I have considered it but do not currently work with any organizations
Likely the Facebook group or slack
YesNo
Time mostly but also vision for the softwares direction
I feel like I contribute enough
Often contributing feel in a vacuum and the community is not open to collaboration on things like best practices.
NoYesNo
I only discovered recently
Organize Mautic Conferences in more continents, Create training/certification program, Award grants or bounties for compelling ideas
HubspotEnough
27
< 1 year (Since 2020)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I contribute to Mautic in my spare time (volunteer contributor)3YesMautic 3.x, Mautic 4.x
Currently using most up to date version. As of taking this survey, Mautic 4.x is delayed but I intend to upgrade upon stable release.
1-510,001-20,0001-5
Virtual Private Server/s
Help and support, Embracing of open standards, Ease of use, Community innovation, Commercial ecosystem, No license fee, Interoperability with external systems, Flexibility, Community, I began using Mautic within the past six months and the primary deciding factors in why I chose Mautic instead of another solution are because 1) It’s FOSS. 2) The number of features were adequate for my needs. 3) The project currently has active contributors meaning more features and fixes added as time goes on. 4) I CANNOT STRESS THIS ENOUGH; I am a technical individual but there would be individuals using the instance who are certainly not. I setup a blank instance for several people and tasked them with achieving specific goals without having them look at any documentation beforehand. There were a few minor points they did consult the docs for but overall it was the ease of use for non-technical individuals being able to properly understand and use the software compared to a few others we tested that solidified my decision to use Mautic.
33334
1 - Not a problem
5 - A big problem
42233233222224
Continuing to make sure the UI is intituive for old and new users.
Replacing legacy platforms, Internationalization, E-commerce integration, Third-party integration, IT cost reductions, Increasing overall reliance on FOSS in place of proprietary software.
Extended Fields plugin added to core (less chance of it breaking during future updates and it's clearly being used by many people).

A more streamlined and expansive use of the custom fields. For example, let's say we have a contact who now works at company A. We want to add a custom field labeled "Previous company" in which to put company B so we can remember our contact used to work there and is still a potential source of leads from company B. Next, we simply clone the field provided in every Mautic install labeled "Primary company" and voila... except that's not what happens. The cloned field doesn't have the same access to the "Company" database for it to select from because it's not actually a full clone. Unfortunately, our contact has worked at a few previous places we would like to keep track of. At this point, assuming our user isn't particularly technical, the user is left to create a wonky workaround like creating another custom field with the "Select - Multiple" data type and duplicating the entire company list as values (because if we're doing it for one contact we likely want to do it for more). Or, the user can try to find a plugin that might solve the issue or perhaps seek help from someone with more technical skills. Either way it's a lot more effort than just being able to select the "Company" data. Another similar example is if we want to remember our contact also knows another contact in our database. Unfortunately, our contact knows a lot of other people in our database and it would be much simpler to be able to use our "Contacts" data in a similar fashion to the Mautic core "Primary company" selection then to create another custom field and add the entire "Contacts" data in it.

The ability to more easily move all the fields around for a contact/company and place them in any order the user desires. Currently the core fields are divided into these "untouchable sections" (from a non-technical user's perspective) but as increased customization appears it also increases Mautic's broader appeal and speeds increased adoption.
Better support, documentation, and training, More marketing and promotion, Staying on top of pull requests. Less bugs and more features tend to be by-products of less PRs.
Better tools for proposing and following updates from initiatives, Better documentation, Better position/branding on mautic.org home page for sponsors
NoYesYes
I do not have enough time to contribute further, Getting someone to review your changes takes too long, I have to wait too long for my contributions to be incorporated
I do not have the time to contribute
NoYesNo
Awareness.
Increased sponsorship from companies who use Mautic.
Campaigns for specific quick and easily implementable fixes/features/etc.
Outreach with other open source communities, Promote Mautic awareness outside of the community, Explore ways to pay contributors vs. relying on volunteers
This 100% depends on what the business using Mautic is hoping to achieve. For my business it was Suite/SugarCRM. Before deciding on Mautic, SuiteCRM was the closet to what we wanted and finding out Mautic integrated with Suite gave us the extra confidence to start with Mautic and if needed we could still go with Suite and integrate.
Well-positioned
Mautic is well-positioned because when I had looked at it a few years ago it was not ready for primetime. At the time, I marked it as a project to check back in on later and I'm happy I did. In my opinion, Mautic now has enough features and stability to provide what a large percentage of its audience needs. The continued improvements will only make it better but it's poised well in the marketplace for individuals and small-med businesses. Mautic fits in perfectly to the aforementioned niche because costs are always a major concern for those segments and you can't beat Mautic's pricing. Mautic also has the advantage over competitors because it's FOSS and if the businesses using Mautic are made aware if they want a particular feature implemented or bug fixed they don't have to wait. If they're willing to spend a few dollars themselves they can have whatever they want. Plus, considering they didn't spend anything on the software maybe they'll view that new feature designed exactly how they want as an expense they're willing to spend.
28
< 1 year (Since 2020)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I research Mautic usage and experiences (researcher), I manage Mautic projects and/or teams (project manager)
2YesMautic 3.xNothing1-5
100,001-150,000
1-5Shared hosting
Embracing of open standards, Community innovation, Number of available plugins, No license fee, Interoperability with external systems
2
1 - Not a problem
222
1 - Not a problem
5 - A big problem
23
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
24
1 - Not a problem
4
5 - A big problem
3
1 - Not a problem
1 - Not a problem
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances
Better on boarding
An easier update experience (e.g. automated updates), Better support, documentation, and training, More features
Whitepapers and other marketing materials, Better documentation, Case studies
NoNoNo
I am not currently a contributor
I am not interested in contributing
NoNoNo
Better awareness
Promote Mautic awareness outside of the community, Create training/certification program, Promote Mautic success within the community
MarketoDated
29
2-3 years (Since 2018)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)
4YesMautic 3.x
Can't upgrade on cpanel
1-510,001-20,0001-5Shared hosting
Ease of use, Adoption and proven track record, No license fee, Interoperability with external systems
1 - Not a problem
23222
1 - Not a problem
32222322333
1 - Not a problem
32
Being a part of Digital Experience Platforms, Internationalization, E-commerce integration, IT cost reductions
Chat bot. Because Customers like to chat first. When they try to connect, they need to provide contact information.

Send messages to whatsapp. We have Twitter integration. Now we need whatsapp too.
An easier update experience (e.g. automated updates), More features, Clarity on how to contribute to Mautic using both technical and non-technical skills
Case studiesYes
Time to realize value, Version management and update difficulties, How the platform fits into their vision, Tool usability
No, I have not considered hiring organizations to host or provide services for Mautic
Facebook group
NoNo
I am not currently a contributor
I do not know how my skills enable me to contribute
YesNoNo
Email is forever. Anyone who contributes lasts forever
Work on and fund mautic.org improvements, Protect the Mautic trademark/brand, Create training/certification program
Mailchimp Automation
Get more people to develop plugins. Like WordPress does.
30
< 1 year (Since 2020)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)3YesMautic 3.x 1-50-10,0000-1
Virtual Private Server/s
Embracing of open standards, No license fee
1 - Not a problem
1 - Not a problem
1 - Not a problem
3
1 - Not a problem
1 - Not a problem
1 - Not a problem
333
5 - A big problem
5 - A big problem
3
5 - A big problem
5 - A big problem
1 - Not a problem
1 - Not a problem
43
1 - Not a problem
5 - A big problem
lack od support RabbitMQ for sending emails, up-to-date dev doc, lack of ease add another steps to previous run campaign, no default solution for eas doble opt-in, bit complicated lookin for other automation marketing platforms
Replacing legacy platforms, Support for high-traffic instances, E-commerce integration, IT cost reductions
support for sending emails using RabbitMQ - easy to manage sending emails, add default option for double opt-in, oppurtunit to add new steps to running campaigns
Better support, documentation, and training, Less bugs, More features
Better showcase of Mautic in use, Better documentation, Case studies
NoNoNo
I do not have enough time to contribute further, Building consensus for a change in Core is too difficult, Setting up a “contribution ready” Mautic development environment is too time consuming
I do not have the time to contribute
NoYesNo
Outreach with other open source communities
opportunity
Good job, keep going :-)
31
3-4 years (Since 2017)I sell Mautic instances and/or services to organizations (seller)4YesMautic 3.x 11-2010,001-20,0001-5SaaS Provider
Webmecanik (Webmecanik Automation)
Help and support, Embracing of open standards, No license fee
232222222223323323323
Being a part of Digital Experience Platforms, E-commerce integration, Third-party integration, IT cost reductions
Proper landing page editor
More features, Clarity on how to contribute to Mautic using both technical and non-technical skills, More marketing and promotion
Better showcase of Mautic in use, Whitepapers and other marketing materials, Better documentation
Yes
Finding expertise to support Mautic, Quality of the experience, How the platform fits into their vision, Tool usability
Yes, I currently work with one or more organizations
GoogleYesYes
Vision and clarity on Mautic future for SMEs and agencies
Building consensus for a change in Core is too difficult, Getting someone to review your changes takes too long, Contributing can be intimidating
I do not see a benefit to contributing, I feel I would not receive enough credit for my contributions
NoYesNo
Ecommerce integration
Promote Mautic awareness outside of the community, Create training/certification program, Help grow the commercial ecosystem around Mautic
HubspotComplex
32
3-4 years (Since 2017)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager)3YesMautic 2.x, Mautic 3.x
Lack of built in rss support means I'm reliant on unsupported plugins.
1-510,001-20,0001-5
Virtual Private Server/s
Embracing of open standards, No license fee, Owning your own data.
2222
1 - Not a problem
2
1 - Not a problem
33332
1 - Not a problem
1 - Not a problem
322
1 - Not a problem
233
Lack of features vs alternatives.
Replacing legacy platforms, Third-party integration
Native RSS support for triggering and populating emails. It's the 'automation' part of marketing automation, providing a universal method for natively integrating with 3rd party websites.
Better support, documentation, and training, Less bugs, More features
Better tools for proposing and following updates from initiatives, Better documentation, Integration of the Forums
Yes
Development cost, Quality of the experience, Version management and update difficulties, Tool usability
No, I have not considered hiring organizations to host or provide services for Mautic
Marketing groups on social media (fb, reddit, discord)
NoNo
I am not currently a contributor
I do not know how to contribute, I cannot afford the time to contribute
NoYesNo
Make it a project worth financial contribution. My clients choose Mautic as a 'poor persons' alternative to marketing platforms with fewer bugs, more features, and a better UX. Maybe a more exciting roadmap would create buyin for the potential, but that's not the case either.
Improve accountability and transparency, Explore ways to pay contributors vs. relying on volunteers, Improve the software.
Hubspot
Dissapointment
I think my survey has made the opinions my and my clients have. Mautic screams with potential, but poor experiences and little community faith in it's future keep it limited to users who 'cant afford the real deal.'
33
1-2 years (Since 2019)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)3No
Embracing of open standards, Flexibility
3
1 - Not a problem
44224
1 - Not a problem
3
1 - Not a problem
223
1 - Not a problem
2333333
Installation- cron job config - upgrades
Third-party integration, Ease of getting up and running
Lead source! How did these contacts first pop up in mautic? Organic? Direct? PPC? Who knows?
An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs
Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)
Yes
Concerns about Open Source, Tool usability, Mautic is Largely unknown
Yes, I currently work with one or more organizations
Forums, slack, Google
YesYes
I do not have enough time to contribute further
I do not have the time to contribute
NoNoNo
Request a percentage of Mautic-based monthly recurring revenue on an honor system. 5%?
Outreach with other open source communities, Promote Mautic awareness outside of the community, Help grow the commercial ecosystem around Mautic
Sharpspring or Active Campaign
ROI
A simple installation package or docker image at least. Reliable upgrades.
34
3-4 years (Since 2017)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)3YesMautic 3.xn/a1-510,001-20,0000-1
Virtual Private Server/s
Embracing of open standards, Community innovation, No license fee, Community, It's a great system for SMEs with limited resources to get into the automation game and allows them to grow into commercial users.
33
5 - A big problem
33
1 - Not a problem
432
1 - Not a problem
32224433333
Having used many systems, including Marketo and the likes, there's no reason why Mautic couldn't compete. It's just not even getting consideration and that might be an ecosystem and self-marketing issue rather than a product problem.
Replacing legacy platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions, There's no reason Mautic couldn't become the Wordpress of Martech.
I'm looking forward to seeing the new email editor and tag manager. I'm less worried about new features. The important challenge is to ethically prepare for the post-cookie world and ensuring installation/setup is an absolute breeze for new users and ideally find a way to reduce the Uh Oh screens (which I don't get often anymore, thankfully).
Better support, documentation, and training, Less bugs, More marketing and promotion
Better documentation, Integration of the Forums, Case studies
NoYesNo
Life. I'm time poor, but if bite sized contribution tasks were advertised to me, I'd be inclined to do it. I.e. "Could someone check X on Y at Z. Should take 10 mins. Click here." I'd probs like to do stuff like that regularly.
I do not have enough time to contribute further, I'm not a coder so it's not easy to identify where my end-user role would be useful to devs.
I do not know how to contribute, I do not know how my skills enable me to contribute, I do not have the time to contribute
NoYesNo
I liked seeing a recent post on LinkedIn asking for contributions, which I did. I'm just rolling out Mautic at work and once management falls in love with the system, I'll push them to contribute regularly. They aren't technical people so I'm getting scared feedback from them as users at the moment. It's daunting to login to Mautic for sales and management folk.
Promote Mautic awareness outside of the community, Create training/certification program, Help grow the commercial ecosystem around Mautic
MailchimpPromise
I love FOSS and the community. Keep it going and we'll win adopters one company at a time.
35
< 1 year (Since 2020)I create emails, landing pages and campaigns in a Mautic instance (marketer), I research Mautic usage and experiences (researcher), I train people to use Mautic (educator), I evaluate Mautic for future use (evaluator)3YesMautic 3.xyes1-50-10,0000-1Shared hosting
Embracing of open standards, Commercial ecosystem, No license fee, Interoperability with external systems, Flexibility, Community
222222
5 - A big problem
2
5 - A big problem
2332424
5 - A big problem
4
5 - A big problem
32
too difficult for lots of people (steep learning curve) compare to e.g. FluentCRM, even for tech savvy people.
Replacing legacy platforms, Third-party integration
import/export functions, assistants to lead the user. step 1, step 2 doi-campaigns by 1-click
Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better showcase of Mautic in use, Better documentation
NoNoNo
I am not currently a contributor
I do not know how to contribute, I do not know how my skills enable me to contribute
NoNoNodk
Protect the Mautic trademark/brand, Support regional and local Mautic communities
could be fluentCRM, ease of use is a killer.
love+hate
36
1-2 years (Since 2019)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)4YesMautic 2.x
Version 2 works and I'm afraid to upgrade and waste time with problems.
1-510,001-20,0000-1
Virtual Private Server/s
Embracing of open standards, Ease of use, Community innovation, Adoption and proven track record, No license fee, Interoperability with external systems, Flexibility, Community
2343323
5 - A big problem
243
1 - Not a problem
2
1 - Not a problem
5 - A big problem
1 - Not a problem
42
1 - Not a problem
4
5 - A big problem
Being a part of Digital Experience Platforms, Third-party integration, Documentation, support, training, community, ecosystem that gives confidence, makes easier to adopt, install, start using, learn, etc.
Maybe watch other strong market medias, like WhatsApp and social networks.
Better support, documentation, and training, More marketing and promotion, Easier "getting started".
Better showcase of Mautic in use, Whitepapers and other marketing materials, Better documentation
NoNoNo
I do not have enough time to contribute further, I am not currently a contributor
I do not know how my skills enable me to contribute, I do not have the time to contribute, I cannot afford the time to contribute
YesYesNo
Maybe a portal to finance "mini" projects of all types - could be bug fixes, feature implementation, video tutorial, etc..
Promote Mautic awareness outside of the community, Promote Mautic success within the community, Help grow the commercial ecosystem around Mautic
Mailchip, Hubspot
Freedom
37
3-4 years (Since 2017)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I train people to use Mautic (educator)5YesMautic 3.xI'm using it1-5
75,001-100,000
0-1
Virtual Private Server/s
Embracing of open standards, No license fee, Flexibility, Community
23333233223322232
1 - Not a problem
222
Import/export / sharing campaigns
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions
Import and export campaigns
An easier update experience (e.g. automated updates), Less bugs, More marketing and promotion
Better showcase of Mautic in use, Whitepapers and other marketing materials, Better position/branding on mautic.org home page for sponsors
Yes
Finding expertise to support Mautic, Development cost, Concerns about Open Source
No, I do not need external help with Mautic
ForumsYesYes
I do not have enough time to contribute further
I do not have the time to contribute
NoYesNo.
Promote Mautic awareness outside of the community
Acrivecampaign
Mautic
38
< 1 year (Since 2020)I create emails, landing pages and campaigns in a Mautic instance (marketer)4No3
5 - A big problem
1 - Not a problem
42
5 - A big problem
5 - A big problem
5 - A big problem
1 - Not a problem
5 - A big problem
5 - A big problem
5 - A big problem
2
1 - Not a problem
4
5 - A big problem
223
5 - A big problem
5 - A big problem
Replacing legacy platforms, Third-party integration
no other features
Better support, documentation, and training, More features, More marketing and promotion
Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials, Better subscriptions/notifications
NoNoNo
I do not have enough time to contribute further, Setting up a “contribution ready” Mautic development environment is too time consuming, I have to wait too long for my contributions to be incorporated
I do not feel like I have anything to contribute, I cannot afford the time to contribute, I dont have money to contribute
YesNoNo
You can pay to some influncers to talk about or you can run ads
Improve accountability and transparency, Protect the Mautic trademark/brand, Create training/certification program
I don't knowawosome
39
3-4 years (Since 2017)
I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I develop with the front-end of Mautic in HTML, CSS and JS for Mautic (front-end developer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I research Mautic usage and experiences (researcher), I train people to use Mautic (educator), I evaluate Mautic for future use (evaluator)
4YesMautic 2.x
poor opinions from heave mautic users
6-10
1,000,001-2,500,000
21+
Virtual Private Server/s
Embracing of open standards, Number of available plugins, No license fee, Interoperability with external systems, Community
5 - A big problem
4
5 - A big problem
5 - A big problem
3
5 - A big problem
4
5 - A big problem
1 - Not a problem
5 - A big problem
1 - Not a problem
4342
1 - Not a problem
3
5 - A big problem
3
1 - Not a problem
5 - A big problem
discrepancies between free and aquia version of Mautic
Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration
way to make it modular in means of scalability
An easier update experience (e.g. automated updates), Less bugs, More features
Better documentation, Integration of the Forums, Case studies
NoYesNo
being on Mautic 2.x -> and you ignore valid patches for 2.x branch, so I create patches for myself
Getting someone to review your changes takes too long, I have to wait too long for my contributions to be incorporated, I am not currently a contributor
I can't contribute for Mautic version I'm using ( 2.x)
NoYesNo
by promising that aquia patches will go down to free mautic quicker
Explore ways to pay contributors vs. relying on volunteers, Support regional and local Mautic communities, Award grants or bounties for compelling ideas
Campaign Studio - yeap. same but better.
rusty
make Mautic update path smooth (the database migration problem from 2.x to 3.x is unacceptabe)
40
< 1 year (Since 2020)
I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I am not yet using Mautic (new user), Have followed it for years. Recently decided to move to mautic. Still experimenting on test installs, plan to use production when 4.0.0 releases
2No
Embracing of open standards, Flexibility
22222
1 - Not a problem
33322
1 - Not a problem
223222223
Internationalization, Third-party integration
Custom objects
Better support, documentation, and training, More marketing and promotion, UI that makes it clear how many features mautic has. Unless a person digs in, mautic seems like it's simple and doesn't offer a lot, but it does. It's just not instantly clear when you open mautic the first time.
Better showcase of Mautic in use, Integration of the Forums, Volunteer portal (to see what is happening in teams and how to get involved)
NoNoNo
I am not currently a contributor
I do not know how to contribute, Learning to code, will contribute when I am proficient enough at coding.
YesYesNo
Mention it more, maybe even inside mautic itself
Work on and fund mautic.org improvements, Explore ways to pay contributors vs. relying on volunteers
HubspotFlexible
41
3-4 years (Since 2017)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)4YesMautic 2.x
At first the update process which is not easy at all when you're behind a reverse proxy in a big organisation. Then there was the prospect of the new e-mail builder and we decided to wait for it.
1-540,001-50,0001-5
Dedicated Server/s
No license fee, Flexibility
3
1 - Not a problem
3323333244423334323
Release cycle length is not the problem. But a problem concerning it, is that many features get pushed back a lot, even when they are included in the initial milestone. For reverse proxy support for example, the PR was in different milestones for over a year.
Replacing legacy platforms, Third-party integration, IT cost reductions
Mautic has most of the essential features we need.
An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs
Whitepapers and other marketing materials, Better documentation, Case studies
NoYesNo
I contributed to translations, which weren't needed in the past year.
I do not have enough time to contribute further
I do not know how my skills enable me to contribute, I do not have the time to contribute
NoYesNoNo
Promote Mautic awareness outside of the community
In educational institutions: Microsoft Dynamics
Flexibility
42
1-2 years (Since 2019)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)3YesMautic 3.xUsing 3.31-50-10,0000-1Shared hosting
Help and support
1 - Not a problem
1 - Not a problem
3
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
3
1 - Not a problem
1 - Not a problem
3
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
32
1 - Not a problem
2
1 - Not a problem
Some features have a lot of tutorials and help but specific features don’t .. for example how to use the triggers like Visits A Page are useful but no info exists that shows how to use it, some deeper tutorials would be nice
When building a campaign - a label that shows how many people will be included
Better support, documentation, and training, Less bugs, Documentation
Better showcase of Mautic in use, Better documentation, Case studies
YesTool usability
Yes, I have considered it but do not currently work with any organizations
In the mautic facebook group
NoNo
I am not currently a contributor
I do not know how to contribute, I do not know how my skills enable me to contribute
NoNoNoAwareness
Explore ways to pay contributors vs. relying on volunteers, Help grow the commercial ecosystem around Mautic, Award grants or bounties for compelling ideas
Active Campaign
Secret
Mautic feels super geeky compared to some other tools that are well known... perhaps look at UI design and usability a bit more to encourage adoption more
43
1-2 years (Since 2019)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I contribute to Mautic in my spare time (volunteer contributor)3YesMautic 3.xNot applicable1-50-10,0000-1
Virtual Private Server/s
Help and support, Number of available plugins, No license fee, Community
33333444
5 - A big problem
344333444443
Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions
Better Woocommerce and WordPress integration. More than 40% of Webs using WordPress
An easier update experience (e.g. automated updates), Better support, documentation, and training, More features
Better showcase of Mautic in use, Better documentation, Case studies
NoYesYes
Creating PRs takes too much time and/or effort, I have to wait too long for my contributions to be incorporated
I do not know how to contribute, I do not know how my skills enable me to contribute
NoYesNo
Clear Donation button on the main site Mautic.org and better promotion of the Mautic features
Outreach with other open source communities, Promote Mautic awareness outside of the community, Create training/certification program
MailchimpCRM
44
2-3 years (Since 2018)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager)3YesMautic 3.xI use 1-50-10,0000-1Shared hosting
Ease of use, No license fee
1 - Not a problem
22
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
1 - Not a problem
222222
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
Mauric don’t support shared hosting is a mess
E-commerce integration, Third-party integration, Support shared hosting for default
Support shared hosting !
Better support, documentation, and training, Less bugs, More features
Case studiesNoNoNo
I am not currently a contributor
I am not interested in contributing
NoNoNoI don’t know
Work on and fund mautic.org improvements, Support regional and local Mautic communities
I don’t know Free
Mauricia don’t support shared hosting , I need to hire developer for implement it , it’s a big problem and didn’t work well in shared hosting
45
< 1 year (Since 2020)I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I manage Mautic projects and/or teams (project manager)3YesMautic 3.xIm using 3 in all1-50-10,0001-5
Virtual Private Server/s
No license fee, Open sourse
1 - Not a problem
3322323
1 - Not a problem
32
1 - Not a problem
22422
1 - Not a problem
222
E-commerce integration
Ecommerce
Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better documentation
NoNoNo
I am not currently a contributor
I do not know how my skills enable me to contribute
YesYesNo.
Work on and fund mautic.org improvements, Create training/certification program
MailchimpOpen sourse
46
< 1 year (Since 2020)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager)3YesMautic 3.xNone1-50-10,0001-5Shared hosting
Embracing of open standards, Ease of use, Community innovation, Number of available plugins, Adoption and proven track record, Flexibility
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions
Liferay and opencrx integration
Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better showcase of Mautic in use, Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)
NoNoNo
I am not currently a contributor
I do not know how to contribute
YesYesNo
campaigns for specific things so that people know where the money is going
Outreach with other open source communities, Create training/certification program, Support regional and local Mautic communities
Hubspot Great
47
2-3 years (Since 2018)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I sell Mautic instances and/or services to organizations (seller)2YesMautic 2.x
Difficult to upgrade
1-50-10,0001-5
Virtual Private Server/s
Ease of use, No license fee, Interoperability with external systems
2422222
1 - Not a problem
3344234434424
E-commerce integration, Third-party integration, IT cost reductions
Social media control
An easier update experience (e.g. automated updates), Better support, documentation, and training, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials
Yes
Development cost
Yes, I currently work with one or more organizations
AbiabilityNoNo
I am not currently a contributor
I am not interested in contributing
NoYesNo
There ara not spanish information
Support regional and local Mautic communities
Mailchimp Solution
48
2-3 years (Since 2018)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)3YesMautic 3.xOk1-50-10,0000-1Shared hosting
Help and support, Embracing of open standards, Ease of use, Community innovation, No license fee
222
1 - Not a problem
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
2
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
22
E-commerce integration, IT cost reductions
Integration with e-commerce
An easier update experience (e.g. automated updates), Less bugs, More features
Better documentation, Integration of the Forums, Case studies
NoNoNo
I am not currently a contributor
I do not know how my skills enable me to contribute
NoNoNoMautic is OK
Work on and fund mautic.org improvements, Create training/certification program, Support regional and local Mautic communities
AweberAwesome
49
< 1 year (Since 2020)
I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I research Mautic usage and experiences (researcher), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)
3YesMautic 3.xnothing6-1010,001-20,0001-5
Dedicated Server/s
Embracing of open standards, Number of available plugins, No license fee, Interoperability with external systems
32432
1 - Not a problem
43
5 - A big problem
32344
5 - A big problem
1 - Not a problem
42334
Being a part of Digital Experience Platforms, Internationalization, Third-party integration
More CRM functions and usability, so we do not use a third party tool for every customer
Better support, documentation, and training, Less bugs, More features
Whitepapers and other marketing materials, Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)
Yes
Finding expertise to support Mautic, Overall security, How the platform fits into their vision, Concerns about Open Source, Tool usability
Yes, I have considered it but do not currently work with any organizations
FreelancersNoNo
I'm looking for Version 4 and a roadmap. If it goes into the right direction, we will support Mautic
I do not have enough time to contribute further
I do not feel like I have anything to contribute
NoYesNo
Shows you for what you support Mautic e.g. features or stability
Work on and fund mautic.org improvements, Explore ways to pay contributors vs. relying on volunteers, Create training/certification program
Hubspot
Marketing Automatisation Tool
The Campaign Builder is the heart of Mautic, but there should be more usability, features to build great solutions and workflows
50
1-2 years (Since 2019)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I evaluate Mautic for future use (evaluator)2YesMautic 3.xn/a1-50-10,0000-1
Virtual Private Server/s
Embracing of open standards, Community innovation, No license fee
2242
1 - Not a problem
333
1 - Not a problem
23223
1 - Not a problem
22223
1 - Not a problem
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, Third-party integration, IT cost reductions
n/a
An easier update experience (e.g. automated updates), Clarity on how to contribute to Mautic using both technical and non-technical skills, More marketing and promotion
Better tools for proposing and following updates from initiatives, Case studies, Volunteer portal (to see what is happening in teams and how to get involved)
NoNoNo
I am not currently a contributor
I cannot afford the time to contribute
NoNoNo
Using a bounty system for new features that people would be willing to pay for to have thme realized. If this is what"Github Sponsors" and "Open Collective", than please pardon my ignorance. :-)
Organize Mautic Conferences in more continents, Create training/certification program, Award grants or bounties for compelling ideas
I don't know.Essential
51
4-5 years (Since 2016)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator), I evaluate Mautic for future use (evaluator)
4YesMautic 3.x
Using Mautic 3.x
1-50-10,0000-1Shared hosting
Help and support, Embracing of open standards, No license fee, Interoperability with external systems, Flexibility, Community
5 - A big problem
5 - A big problem
5 - A big problem
5 - A big problem
1 - Not a problem
5 - A big problem
5 - A big problem
5 - A big problem
4
5 - A big problem
5 - A big problem
5 - A big problem
5 - A big problem
5 - A big problem
5 - A big problem
1 - Not a problem
5 - A big problem
5 - A big problem
2
5 - A big problem
5 - A big problem
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions
e-commerce integration, website integration, integration with other systems
An easier update experience (e.g. automated updates), Better support, documentation, and training, More features
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials
Yes
Finding expertise to support Mautic, Time to realize value, Quality of the experience, Version management and update difficulties, Tool usability
No, I have not considered hiring organizations to host or provide services for Mautic
it think the mautic business side aqua i think
NoNo
I am not currently a contributor
I do not know how to contribute, I do not know how my skills enable me to contribute
NoNoNoNo idea
Outreach with other open source communities, Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community
Mailchimp
open source marketing system
52
1-2 years (Since 2019)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I evaluate Mautic for future use (evaluator)4YesMautic 3.xI am using m31-510,001-20,0000-1
Virtual Private Server/s
Embracing of open standards, Number of available plugins, No license fee
3
1 - Not a problem
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
3
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
3
Date field, date triggers, date calculations - much better in Active Campaign
Third-party integration
Date field, date triggers, date calculations - much better in Active Campaign - we use AC for that because of our off-line course business
Better support, documentation, and training, More features, More marketing and promotion
Better showcase of Mautic in use, Better documentation, Case studies
NoYesNo
Not applicable - i can’t change the answer to ‘no’ ??
I am not currently a contributor
I do not feel like I have anything to contribute
NoYesNoNvt
Promote Mautic awareness outside of the community, Explore ways to pay contributors vs. relying on volunteers, Help grow the commercial ecosystem around Mautic
Partly Active Campaign
Not yet adolescent
Looking forward to M4 - hope you’re able to learn from Active Campaign’s UI and date features
53
4-5 years (Since 2016)
I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I sell Mautic instances and/or services to organizations (seller), I contribute to Mautic in my spare time (volunteer contributor), I get paid to contribute to Mautic by my employer (funded contributor), I evaluate Mautic for future use (evaluator)
5YesMautic 3.x, Mautic 4.xI use Mautic 350+
2,500,001-5,000,000
1-5
Dedicated Server/s
Embracing of open standards, Community innovation, Number of available plugins, No license fee, Interoperability with external systems, Flexibility, Community
5 - A big problem
5 - A big problem
5 - A big problem
5 - A big problem
2
1 - Not a problem
5 - A big problem
24
5 - A big problem
5 - A big problem
4
5 - A big problem
5 - A big problem
3
5 - A big problem
4
1 - Not a problem
4
5 - A big problem
5 - A big problem
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, IT cost reductions
Social media integration
An easier update experience (e.g. automated updates), Less bugs, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Better subscriptions/notifications
Yes
Finding expertise to support Mautic, Development cost, Time to realize value, Quality of the experience, How the platform fits into their vision
Yes, I currently work with one or more organizations
Google, slackYesYes
I do not have enough time to contribute further, Getting someone to review your changes takes too long, Creating PRs takes too much time and/or effort, I have to wait too long for my contributions to be incorporated
I do not have the time to contribute
YesYesNo
Connect with corporate to finance the product
Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community, Help grow the commercial ecosystem around Mautic
Active Campaign
Complex
54
< 1 year (Since 2020)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I evaluate Mautic for future use (evaluator)1YesMautic 3.x
Am using Mautic 3.x
1-510,001-20,0000-1
Virtual Private Server/s
No license fee, Community
43
5 - A big problem
333
5 - A big problem
44433334334333
Professionally created Mautic's step-by-step Tutorial (Video) would make it much easier for new users to get started & gradually expand Mautic userbase. Also, a forum (phpbb) type discussion platform could significantly help.
Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, Third-party integration
Automatic version updates (automated updates) & Ease of use for advanced campaigns.
An easier update experience (e.g. automated updates), Better support, documentation, and training, More features
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials
NoNoNo
I am not currently a contributor
I do not know how to contribute
NoNoNona
Outreach with other open source communities, Promote Mautic awareness outside of the community, Create training/certification program
na
Marketing & Automation
na
55
2-3 years (Since 2018)I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I contribute to Mautic in my spare time (volunteer contributor), I no longer use Mautic, but used it in the past (lapsed user)3No
Help and support, Embracing of open standards, Ease of use, Community innovation, Number of available plugins, Flexibility, Community
34322
1 - Not a problem
3222322322
1 - Not a problem
2
1 - Not a problem
33No
Being a part of Digital Experience Platforms, Internationalization, E-commerce integration, Third-party integration
nothing as of
More features, Clarity on how to contribute to Mautic using both technical and non-technical skills, More marketing and promotion
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Better position/branding on mautic.org home page for sponsors
NoYesYes
time is major challenge
I do not have enough time to contribute further
I do not have the time to contribute
YesYesYes
more marketing.
Outreach with other open source communities, Promote Mautic awareness outside of the community, Promote Mautic success within the community
no idea
Best tool which I used ever
56
< 1 year (Since 2020)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)3YesMautic 3.xi am using 3x1-5
100,001-150,000
1-5
Virtual Private Server/s
Help and support, Embracing of open standards, Ease of use, No license fee
4222323324
5 - A big problem
1 - Not a problem
223224434
Support for high-traffic instances, E-commerce integration, Third-party integration, IT cost reductions
splice sending emails in chunks (now you have to create multiple campaigns and sub-segment leads)
Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better tools for proposing and following updates from initiatives, Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)
NoNoNo
I am not currently a contributor
I do not know how to contribute, I do not know how my skills enable me to contribute
NoYesNo.
Organize Mautic Conferences in more continents, Create training/certification program, Support regional and local Mautic communities
salesforce marketing
essential
57
I don't use MauticI am not yet using Mautic (new user)1No
Embracing of open standards, Community innovation, No license fee, Flexibility
343333333333333333333No
Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, Third-party integration
Not sure
Less bugs, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Case studies
NoNoNo
I am not currently a contributor
I do not know how my skills enable me to contribute
NoYesNo
Exclusive features, training, offers
Promote Mautic awareness outside of the community, Create training/certification program, Award grants or bounties for compelling ideas
Not sureInteresting
Just getting started
58
< 1 year (Since 2020)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer)1YesMautic 3.x
i don't know how
1-50-10,0000-1
Dedicated Server/s
No license fee2
1 - Not a problem
322223
5 - A big problem
22322
5 - A big problem
24
5 - A big problem
242
IT cost reductions
Last active that works
An easier update experience (e.g. automated updates), Better support, documentation, and training, More features
Better showcase of Mautic in use, Better documentation, Case studies
NoNoNo
I am not currently a contributor
I do not know how to contribute, I do not know how my skills enable me to contribute, I do not feel like I have anything to contribute, I do not have the time to contribute, I do not see a benefit to contributing, I feel I would not receive enough credit for my contributions, I cannot afford the time to contribute, I am not interested in contributing
NoNoNo-
Create training/certification program
Hubspotokay
the mautic forum is really bad. A lot of questions are never answered
59
1-2 years (Since 2019)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator), I evaluate Mautic for future use (evaluator)
4YesMautic 3.x
I’m using Mautic 3
6-1010,001-20,0000-1Shared hosting
Embracing of open standards, Ease of use, Number of available plugins, Commercial ecosystem, No license fee
1 - Not a problem
333222
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
3
1 - Not a problem
5 - A big problem
1 - Not a problem
224
1 - Not a problem
22
Internationalization, E-commerce integration
Better reports presentation
Less bugs, Clarity on how to contribute to Mautic using both technical and non-technical skills, More marketing and promotion
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Better position/branding on mautic.org home page for sponsors
Yes
Finding expertise to support Mautic, Quality of the experience, Version management and update difficulties
Yes, I currently work with one or more organizations
On Mautic’s website
NoNo
I do not have enough time to contribute further, Getting someone to review your changes takes too long, I am not currently a contributor
I do not know how my skills enable me to contribute, I do not have the time to contribute
NoYesNo
Contributors portal with full picture of needs
Organize Mautic Conferences in more continents, Create training/certification program, Help grow the commercial ecosystem around Mautic
Hubspot
Leading Marketing Automation platform
60
1-2 years (Since 2019)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager)4YesMautic 3.x
Had to build my 3.3.3 instance from scratch; since it was impossible to migrate error free from 2.1.#. Lost a ton of time. Imported most of data manually.
1-5
75,001-100,000
1-5
Virtual Private Server/s
Flexibility
5 - A big problem
4
5 - A big problem
5 - A big problem
3
5 - A big problem
234334
5 - A big problem
4
5 - A big problem
4
5 - A big problem
3343
Upgrade stability; plugin reliability.
E-commerce integration, Third-party integration
Needs a reliable upgrade option.
An easier update experience (e.g. automated updates), Less bugs, Central repository for plugins
Better showcase of Mautic in use, Integration of the Forums, Case studies
NoNoNo
I am not currently a contributor
I do not know how my skills enable me to contribute
NoNoNo
Mautic is a powerful though unwieldy platform. Has given me heartburn because of migration errors. Looking forward to seeing the community grow and evolve.
Explore ways to pay contributors vs. relying on volunteers, Help grow the commercial ecosystem around Mautic
Lack of awareness
Robust
The plugin ecosystem needs to be clearly managed; the future upgrades need to be easier to install; simple case studies can show newbies the strength of the platform; job site to hire Mautic professionals; directory of recommended vps for Mautic self hosting.
61
1-2 years (Since 2019)
I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I research Mautic usage and experiences (researcher), I manage Mautic projects and/or teams (project manager), I contribute to Mautic in my spare time (volunteer contributor), I evaluate Mautic for future use (evaluator)
2YesMautic 3.xN\A1-50-10,0000-1
Virtual Private Server/s
Embracing of open standards, Ease of use, Community innovation, No license fee, Interoperability with external systems, Community
1 - Not a problem
342224
1 - Not a problem
242
1 - Not a problem
2334
1 - Not a problem
3433
Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, IT cost reductions
Better reporting engine
Better support, documentation, and training, More marketing and promotion, Improved migration from other platforms
Better tools for proposing and following updates from initiatives, Better documentation, Better subscriptions/notifications
NoYesYes
Setting up a “contribution ready” Mautic development environment is too time consuming, Not familiar with the process
I do not know how to contribute
NoYesNo
I believe you've already started doing this, but allow people/businesses to fund specific features that matter to them.
Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community, Provide better tools for contributors
There are too many to name one: Eloqua, Adobe Marketing Cloud, MailChimp
Free
62
1-2 years (Since 2019)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)
4YesMautic 3.xN/A1-50-10,00021+
Virtual Private Server/s
Embracing of open standards, No license fee
44243322322
5 - A big problem
34334
5 - A big problem
433
Being a part of Digital Experience Platforms, E-commerce integration, Third-party integration, IT cost reductions
Different contact groups and more Calendar integration (with colors, for example).
An easier update experience (e.g. automated updates), Less bugs, More features
Whitepapers and other marketing materials, Better documentation
Yes
Development cost, Quality of the experience, Version management and update difficulties, Tool usability
No, I do not need external help with Mautic
Mautic webpage
NoNo
I am not currently a contributor
I do not feel like I have anything to contribute, I do not have the time to contribute
NoYesNo
Summarize how the money is used.
Outreach with other open source communities, Provide better tools for contributors, Award grants or bounties for compelling ideas
ERPNextAutomation
63
1-2 years (Since 2019)
I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I sell Mautic instances and/or services to organizations (seller), I contribute to Mautic in my spare time (volunteer contributor)
2YesMautic 4.xno1-520,001-30,0001-5
Dedicated Server/s
Community innovation, Adoption and proven track record, No license fee, Flexibility
33433
1 - Not a problem
433333423343323
Replacing legacy platforms, Being a part of Digital Experience Platforms
user management CRM (similar to hubspot)
Less bugs, More features, More marketing and promotion
Whitepapers and other marketing materials, Case studies, Volunteer portal (to see what is happening in teams and how to get involved)
Yes
Development cost, Time to realize value, Version management and update difficulties
Yes, I have considered it but do not currently work with any organizations
internetYesYes
I do not have enough time to contribute further
I do not have the time to contribute, I cannot afford the time to contribute
NoYesYes
give a benefit or visibility
Work on and fund mautic.org improvements, Promote Mautic awareness outside of the community, Create training/certification program
hubspot
Marketing-automation
64
< 1 year (Since 2020)I research Mautic usage and experiences (researcher), I am not yet using Mautic (new user)1No
Community innovation, No license fee
2333
1 - Not a problem
3
5 - A big problem
4244
1 - Not a problem
423
1 - Not a problem
223
1 - Not a problem
3
Replacing legacy platforms, Third-party integration, IT cost reductions
Simple Version(less options,less features) but pre-set to work) for small companys or single person use (without advanced knowledge or much time)
An easier update experience (e.g. automated updates), Less bugs, More marketing and promotion
Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials, Integration of the Forums
YesTool usability
Yes, I currently work with one or more organizations
Google "Mautic"
NoNo
I am not currently a contributor
I do not know how my skills enable me to contribute
NoYesNo
Link contributions to small gifts or exclusive content / acknowledgements
Promote Mautic awareness outside of the community, Help grow the commercial ecosystem around Mautic
HubspotAutomation
65
< 1 year (Since 2020)I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I create Mautic templates (themer), I get paid to contribute to Mautic by my employer (funded contributor)4YesMautic 3.x, Mautic 4.x-1-50-10,0001-5idkLeuchtfeuer
Embracing of open standards, No license fee, Interoperability with external systems, Flexibility
433333443333344332334
Internationalization, E-commerce integration, IT cost reductions
Marketplace -
Better support, documentation, and training, More marketing and promotion, Modularity, Scalability
Better documentation
NoYesYes
I feel like I contribute enough, Getting someone to review your changes takes too long
I do not know how my skills enable me to contribute
NoYesYes
transparency , schedule on releases (relability), milestones
Explore ways to pay contributors vs. relying on volunteers, Create training/certification program, Help grow the commercial ecosystem around Mautic
HubSpot
Marketing Automation
66
1-2 years (Since 2019)I create emails, landing pages and campaigns in a Mautic instance (marketer), I manage Mautic projects and/or teams (project manager)4YesMautic 2.x, Mautic 3.x
Customer wants the old system as an backup
1-5
300,001-400,000
1-5
Dedicated Server/s
Embracing of open standards, Ease of use, No license fee
5 - A big problem
4334243322334
5 - A big problem
44443
5 - A big problem
More Data Security features
Better support, documentation, and training, Less bugs, More features
Better showcase of Mautic in use, Better documentation, Case studies
Yes
Time to realize value, Overall security, Version management and update difficulties
No, I do not need external help with Mautic
Diffcult...YesNoOther projects
Building consensus for a change in Core is too difficult, I have to wait too long for my contributions to be incorporated
I do not have the time to contribute, I cannot afford the time to contribute
NoYesNo
Outreach with other open source communities, Improve accountability and transparency, Provide better tools for contributors
Automation
67
1-2 years (Since 2019)I sell Mautic instances and/or services to organizations (seller)4YesMautic 3.xi am 50+
1,000,001-2,500,000
1-5
Virtual Private Server/s
Embracing of open standards, Community innovation, No license fee, Interoperability with external systems, Flexibility, Community
244323433343
1 - Not a problem
2433
5 - A big problem
423
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, Internationalization, IT cost reductions
Better email builder. Mobile tracking
Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better documentation, Case studies, Volunteer portal (to see what is happening in teams and how to get involved)
Yes
Finding expertise to support Mautic, Quality of the experience, Overall security, Tool usability
Yes, I have considered it but do not currently work with any organizations
The forumYesYes
QA. Forum support
I do not have enough time to contribute further, Contributing can be intimidating
I do not know how my skills enable me to contribute, I do not have the time to contribute
NoYesNo
We should have a bounty system
Outreach with other open source communities, Work on and fund mautic.org improvements, Promote Mautic success within the community
MailchimpAmazing
68
5+ years (Since before 2015)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager)2YesMautic 2.x
The upgrade script breaks our instance. I'm working through it and may have found a manual path to upgrade.
1-5
300,001-400,000
0-1
Virtual Private Server/s
No license fee, Interoperability with external systems, It's open source. I can debug it myself. There is no "if you grow, you pay more" style licensing. I will be devoting some dev time to it.
4
5 - A big problem
3
5 - A big problem
22434442
5 - A big problem
343
5 - A big problem
5 - A big problem
423
I understand Mautic 4.x will bring some much needed changes...but running Mautic in Docker/Kubernetes is important to us. Composer based makes that a lot easier....and not having /vendor be housed in the repo...
Being a part of Digital Experience Platforms, Support for high-traffic instances, Third-party integration
Non-Amazon S3 plugin (DigitalOcean, Linode, etc.), theme tooling for designers / devs. General instance management / deployment methods.
An easier update experience (e.g. automated updates), Better support, documentation, and training, Not automated updates, but composer based for sure. We house everything in our own repos).
Better showcase of Mautic in use, Better documentation
NoNoNo
I am not currently a contributor
I cannot afford the time to contribute
YesNoYesLove Mautic.
Outreach with other open source communities, Explore ways to pay contributors vs. relying on volunteers, Provide better tools for contributors
SalesforceLiberty
69
1-2 years (Since 2019)
I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer), I research Mautic usage and experiences (researcher)
4YesMautic 3.xN/a1-50-10,0000-1
Dedicated Server/s
Embracing of open standards, Community innovation, No license fee, Interoperability with external systems
223232442222243323323
Being a part of Digital Experience Platforms, E-commerce integration, Third-party integration
Closer integration with SuiteCRM to leverage benefits of interoperability within common open source tech stacks; more granular control over (or best-practice defaults) for setting secure cookies for user tracking with control over SameSite attributes (with Lax being the default).
Better support, documentation, and training, More features, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better showcase of Mautic in use, Better tools for proposing and following updates from initiatives, Better documentation
NoNoNo
I am not currently a contributor
I do not know how to contribute, I do not know how my skills enable me to contribute
NoYesNo
More transparency/visualisation of communication around what contributions go to or achieve. Communicating the ‘why’ when seeking financial contributions is key.
Create training/certification program, Promote Mautic success within the community, Provide better tools for contributors
MailChimpInnovative
70
5+ years (Since before 2015)
I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I develop with the front-end of Mautic in HTML, CSS and JS for Mautic (front-end developer), I create Mautic templates (themer), I train people to use Mautic (educator), I contribute to Mautic in my spare time (volunteer contributor), I get paid to contribute to Mautic by my employer (funded contributor)
5YesMautic 2.x, Mautic 3.x
Can't find a weekend for upgrade. M2 is working fine for my use.
1-50-10,00010-20
Virtual Private Server/s
Ease of use, Community innovation, No license fee, Flexibility, Community, tech stack
5 - A big problem
24
5 - A big problem
42233
1 - Not a problem
423
1 - Not a problem
4
1 - Not a problem
2334
5 - A big problem
tech debt, low automated test coverage, mysql
Internationalization, IT cost reductions, Bringing expensive tech to small companies as an open source project
The marketplace. Obviously :)
Better support, documentation, and training, Less bugs, The marketplace
Better showcase of Mautic in use, Whitepapers and other marketing materials, Better documentation
NoYesYes
I do not have enough time to contribute further, Getting someone to review your changes takes too long, I have to wait too long for my contributions to be incorporated, I may be burned out
I do not have the time to contribute
NoYesYes
I did not see any way how the collected money are being spent to improve Mautic. Could we pay for testing/reviews/bug, security fixes/releases/documentation with it?
Explore ways to pay contributors vs. relying on volunteers, Help grow the commercial ecosystem around Mautic, Award grants or bounties for compelling ideas
Is there any?Dinosaur
71
4-5 years (Since 2016)
I create emails, landing pages and campaigns in a Mautic instance (marketer), I design visuals for Mautic emails and landing pages (designer), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)
5YesMautic 3.x
I’m using all the Mautic 3.xxversion
11-20
250,001-300,000
1-5
Virtual Private Server/s
Ease of use, Commercial ecosystem, No license fee, Flexibility
233
1 - Not a problem
2
1 - Not a problem
32
1 - Not a problem
3233
1 - Not a problem
1 - Not a problem
333
1 - Not a problem
1 - Not a problem
2
Being a part of Digital Experience Platforms, Support for high-traffic instances, IT cost reductions
Payment gateways, and other integrations
More features, Clarity on how to contribute to Mautic using both technical and non-technical skills, More marketing and promotion
Better tools for proposing and following updates from initiatives, Whitepapers and other marketing materials, Better position/branding on mautic.org home page for sponsors
Yes
Version management and update difficulties
No, I do not need external help with Mautic
GoogleYesYesNothing
Building consensus for a change in Core is too difficult
I do not see a benefit to contributing
YesYesNoNothing
Improve accountability and transparency, Provide better tools for contributors, Help grow the commercial ecosystem around Mautic
KeapJust awesomeNone
72
< 1 year (Since 2020)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer)3YesMautic 3.xI am1-50-10,0000-1
Virtual Private Server/s
Help and support, Embracing of open standards, No license fee, Flexibility, Community
34333443443343344
5 - A big problem
344
Creating an email and using as a template within Mautic
Replacing legacy platforms, Being a part of Digital Experience Platforms, IT cost reductions
Save a designed email as a template.
An easier update experience (e.g. automated updates), Better support, documentation, and training, More marketing and promotion
Better showcase of Mautic in use, Better documentation, Better position/branding on mautic.org home page for sponsors
NoNoNon/a
I do not have enough time to contribute further, I am not currently a contributor
I do not have the time to contribute
NoYesNo
Premium or direct support channels
Work on and fund mautic.org improvements, Help grow the commercial ecosystem around Mautic, Support regional and local Mautic communities
SendyPowerful
I like it, takes some time to understand it. Once understand has power
73
4-5 years (Since 2016)
I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I develop with the front-end of Mautic in HTML, CSS and JS for Mautic (front-end developer), I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I contribute to Mautic in my spare time (volunteer contributor), I get paid to contribute to Mautic by my employer (funded contributor)
5YesMautic 2.x, Mautic 3.x, Mautic 4.xN/A50+
5,000,001-10,000,000
1-5SaaS Provider
Steer Campaign
Embracing of open standards, Community innovation, No license fee, Interoperability with external systems, Flexibility
5 - A big problem
5 - A big problem
4
5 - A big problem
4
1 - Not a problem
5 - A big problem
5 - A big problem
5 - A big problem
5 - A big problem
5 - A big problem
5 - A big problem
5 - A big problem
5 - A big problem
1 - Not a problem
33
1 - Not a problem
4
5 - A big problem
5 - A big problem
Replacing legacy platforms, Being a part of Digital Experience Platforms, Support for high-traffic instances, E-commerce integration, Third-party integration, IT cost reductions
Enhanced tracking
An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs
Better showcase of Mautic in use, Whitepapers and other marketing materials, Case studies
Yes
Finding expertise to support Mautic, Development cost, Time to realize value, Version management and update difficulties, How the platform fits into their vision, Concerns about Open Source
Yes, I currently work with one or more organizations
Relatability and fixing bugs quickly
YesYes
I do not have enough time to contribute further, Building consensus for a change in Core is too difficult, Getting someone to review your changes takes too long
I do not have the time to contribute, I cannot afford the time to contribute
NoYesNo
Awareness and marketing
Outreach with other open source communities, Promote Mautic awareness outside of the community, Help grow the commercial ecosystem around Mautic
Active Campaign
Awesome
74
< 1 year (Since 2020)I create emails, landing pages and campaigns in a Mautic instance (marketer), I manage Mautic projects and/or teams (project manager)5YesMautic 3.x
Running Mautic 3.3.3
1-5
500,001-750,000
1-5
Virtual Private Server/s
Help and support, Embracing of open standards, Ease of use, Community innovation, Interoperability with external systems, Community
5 - A big problem
3333333
1 - Not a problem
1 - Not a problem
5 - A big problem
333
1 - Not a problem
33
1 - Not a problem
1 - Not a problem
5 - A big problem
3
I'd stress scalability again - It seems that it is not built to handle large DBs... yet.
Replacing legacy platforms, Support for high-traffic instances, Internationalization, E-commerce integration, Third-party integration, IT cost reductions
I would like it to run more smoothly and FAST and less clunky...
An easier update experience (e.g. automated updates), Less bugs, More features
Integration of the Forums, Case studies
NoNoNo
I only ask the question. I ask and then I receive an answer.
I feel like I contribute enough
I do not feel like I have anything to contribute
NoNoNo
Ask people to contribute
Outreach with other open source communities, Work on and fund mautic.org improvements
MailchimpFun
Please stay. There is definitely a lot of potential here.
75
1-2 years (Since 2019)I just use Mautic as the autoresponder.2YesMautic 3.xI use1-50-10,0000-1
Virtual Private Server/s
Ease of use, Community innovation, Commercial ecosystem, No license fee
2
1 - Not a problem
42
1 - Not a problem
222
1 - Not a problem
1 - Not a problem
1 - Not a problem
5 - A big problem
3
1 - Not a problem
4
5 - A big problem
4
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
When it comes to using it by a regular user, there's too much technical mambo jumbo in the environment, often lacking simple explanation for non-coders thus lacking easiness and tutorials.
Freedom of using with no high fees.
Editing campaigns without doing a mess and easy upgrading without hiring an expert. Also, a plugin or "a magic button" that checks all the functionality and finds & shows what needs to be fixed, what would be great.
One more: easy set up for notifications regarding e.g. from which segment a user unsubscribed. A shortcode for the segment should do the trick, but I may be wrong.
An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs
Better documentation
NoNoNo
I am not currently a contributor
I am not interested in contributing
NoNoNoDonate button.
Promote Mautic awareness outside of the community, Create training/certification program, Promote Mautic in general. e.g. via influencers. Mautic should be as popular as WordPress.
no ideaAutoresponder
Mautic has a lot of potential and it would be great if it was as non-technical user friendly as WordPress.
76
< 1 year (Since 2020)
I develop with the front-end of Mautic in HTML, CSS and JS for Mautic (front-end developer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I design visuals for Mautic emails and landing pages (designer)
1YesMautic 3.xN/A1-50-10,0000-1
Virtual Private Server/s
Embracing of open standards, Ease of use, Community innovation, No license fee, Community, Open Source
1 - Not a problem
3223
1 - Not a problem
5 - A big problem
42242
1 - Not a problem
1 - Not a problem
32
1 - Not a problem
33
1 - Not a problem
2
E-commerce integration, Third-party integration, IT cost reductions
More tools for A/B Testing
Better support, documentation, and training, More features, More marketing and promotion
Better showcase of Mautic in use, Whitepapers and other marketing materials, Better documentation
NoNoNo
I do not have enough time to contribute further, I am not currently a contributor
I do not have the time to contribute, I do not see a benefit to contributing, I cannot afford the time to contribute
NoYesNo
Sponsorship model, ask that orgs larger than a certain size pay a monthly usage fee
Outreach with other open source communities, Promote Mautic awareness outside of the community, Support regional and local Mautic communities
MarketoOpen
I love Mautic, and have suggested it for several companies. Unfortunately many end up using a paid service because the on ramp for using Mautic wasn't as clear to them.
77
< 1 year (Since 2020)I am not yet using Mautic (new user)3YesMautic 3.x
I'm using the version 3
1-50-10,0000-1Shared hosting
Ease of use, Community innovation, No license fee
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
2
1 - Not a problem
22
1 - Not a problem
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
22
1 - Not a problem
1 - Not a problem
Support for high-traffic instances, E-commerce integration, Third-party integration, IT cost reductions
Introducing IA for a better segmentation
An easier update experience (e.g. automated updates), Better support, documentation, and training, Less bugs
Better showcase of Mautic in use, Better documentation, Case studies
NoNoNo
I do not have enough time to contribute further, I am not currently a contributor
I do not know how to contribute, I do not feel like I have anything to contribute, I do not have the time to contribute
NoNoNoFree donation
Promote Mautic awareness outside of the community
I don't understand the question
Best tool for small budget person or agencies
78
1-2 years (Since 2019)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)3YesMautic 2.x
Migration problems
1-5
500,001-750,000
1-5
Dedicated Server/s
Ease of use, No license fee, Flexibility, Community
2
1 - Not a problem
2
1 - Not a problem
22
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
1 - Not a problem
2
1 - Not a problem
2
1 - Not a problem
222
Internationalization, E-commerce integration, IT cost reductions
A way to export contacts date identified
An easier update experience (e.g. automated updates), Better support, documentation, and training, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)
NoNoNo
I am not currently a contributor
I do not know how to contribute, I do not know how my skills enable me to contribute
YesNoNoNone
Organize Mautic Conferences in more continents, Explore ways to pay contributors vs. relying on volunteers, Create training/certification program
RD StationThe best
79
1-2 years (Since 2019)I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I sell Mautic instances and/or services to organizations (seller)3YesMautic 2.x
It's difficult to upgrade
1-510,001-20,0001-5
Virtual Private Server/s
Ease of use, No license fee, Interoperability with external systems, Flexibility
334233332333443334223
Replacing legacy platforms, Being a part of Digital Experience Platforms
More templates
An easier update experience (e.g. automated updates), Better support, documentation, and training, More marketing and promotion
Better documentation
Yes
Finding expertise to support Mautic, Development cost, Concerns about Open Source
Yes, I currently work with one or more organizations
Catalan or Spanish service
NoNo
I am not currently a contributor
I do not know how my skills enable me to contribute
NoNoNo
Selling tickets suppport im Spanish or Catalan
Organize Mautic Conferences in more continents, Support regional and local Mautic communities
Infusion soft
The Marketing Tool
80
3-4 years (Since 2017)
I develop Mautic plugins and/or directly write code that runs on Mautic instances (backend developer), I create Mautic templates (themer), I create emails, landing pages and campaigns in a Mautic instance (marketer), I have my own, or am responsible for maintaining my organization’s Mautic instance (manager), I manage Mautic projects and/or teams (project manager), I sell Mautic instances and/or services to organizations (seller), I train people to use Mautic (educator)
3YesMautic 3.x
I am using 3 on all instances
1-50-10,0001-5
Virtual Private Server/s
Embracing of open standards, Number of available plugins, No license fee, Interoperability with external systems, Flexibility, Community
2
1 - Not a problem
43
1 - Not a problem
4
5 - A big problem
332
1 - Not a problem
2244
1 - Not a problem
3
1 - Not a problem
32
5 - A big problem
Third-party integration, IT cost reductions
I am happy with what it can do
Better support, documentation, and training, Less bugs, Clarity on how to contribute to Mautic using both technical and non-technical skills
Better showcase of Mautic in use, Better documentation, Volunteer portal (to see what is happening in teams and how to get involved)
Yes
Development cost, Version management and update difficulties, Tool usability
No, I do not need external help with Mautic
mautic.orgYesNolack of time
I do not have enough time to contribute further
I do not have the time to contribute
NoNoNo
can't think of a way
Outreach with other open source communities, Work on and fund mautic.org improvements, Help grow the commercial ecosystem around Mautic
Mailchimp
swiss-army-knife
81
2-3 years (Since 2018)I create emails, landing pages and campaigns in a Mautic instance (marketer)3YesMautic 3.x
There is no point in switching to the new version. The functions are almost the same
1-540,001-50,0000-1
Dedicated Server/s
Embracing of open standards, No license fee
1 - Not a problem
3
1 - Not a problem
3
1 - Not a problem
3223
1 - Not a problem
22
1 - Not a problem
3223
1 - Not a problem
1 - Not a problem
23
Poor interface. No folders. No sorting. I am drowning in a million emails and segments
Support for high-traffic instances, E-commerce integration, Third-party integration
Improving the interface of segments, contacts and emails. Search, sort, folders
Better support, documentation, and training, Less bugs, More features
Integration of the Forums, Case studies
NoNoNo
I am not currently a contributor
I am not interested in contributing
NoNoNoDont know
Promote Mautic success within the community, Provide better tools for contributors
None :-)
Blocky but I like him. Sends emails well. The rest is average
82
1-2 years (Since 2019)I have my own, or am responsible for maintaining my organization’s Mautic instance (manager)3YesMautic 3.xNa1-50-10,0000-1Shared hosting
Embracing of open standards, No license fee, Community
333333333333333333333
E-commerce integration, Third-party integration
Social Media management
An easier update experience (e.g. automated updates), Better support, documentation, and training, More features
Better tools for proposing and following updates from initiatives, Better documentation, Case studies
NoNoNo
I am not currently a contributor
I do not know how to contribute
NoNoNoNa
Create training/certification program
HubSpotGreat
83
I don't use MauticI evaluate Mautic for future use (evaluator), I am not yet using Mautic (new user)1No
Embracing of open standards, No license fee, Flexibility
22322
1 - Not a problem
5 - A big problem
5 - A big problem
5 - A big problem
5 - A big problem
5 - A big problem
3
5 - A big problem
4
5 - A big problem
3
5 - A big problem
33
5 - A big problem
5 - A big problem
Installation is a bear. I’ve tried bare metal on Linux and docker. Tried installing on shared hosting as well. Nothing. Works.
Become as easy to install as WordPress
Simpler install process.
An easier update experience (e.g. automated updates), Better support, documentation, and training, More marketing and promotion
Better showcase of Mautic in use, Better documentation
NoYesYes
I am not currently a contributor
I do not know how my skills enable me to contribute
NoNoNo
Priority support via Slack. Sell ready made templates. Sell setup services.
Outreach with other open source communities, Work on and fund mautic.org improvements, Make it as accessible as wordpress
SendInBlue?Inaccessible
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100