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PLEASE NOTE:
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ESA Conversions do not go into the service queue
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and are turned around typically in 1-2 days,
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provided you have done the following:
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1. Already reserved your new shock(s) with an order
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before you send your old shock in for the ESA
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parts transfer.
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2. Set your preload to the MIN or One Rider position.
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Failure to reserve a shock with an on-line or phone
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order in advance of sending in your old shock can
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result in delays.
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Download SUSPENSION Service Form
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Shock/Fork Service
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Current Turn-Around Time;
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Shock Rebuilding/Forks:
APPROXIMATELY 2 WEEKS
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ESA & New Shocks:
1-2 day setup time
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Last Update:
11/13/25
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RO#Customer Name
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22122MARK S. - FORKS COMING IN 1ST WEEK OF DEC.
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22144RICHARD L. - WAITING ON PART
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THE ABOVE R/Os ARE ON HOLD
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PLEASE NOTE: THE SERVICE DEPARTMENT WILL BE
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CLOSED THE WEEK OF NOV. 17-21 AS WE WILL BE
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AT NEW PRODUCT TRAINING IN EUROPE. WE WILL
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HAVE LIMITED CAPABILITY THE FOLLOWING WEEK
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OF THANKSGIVING, NOV 24-28.
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