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Customer satisfaction tracker
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NAMECommercial SituationCLIENTOrganisation's Ability to Satisfy the CustomerCONCLUSIONNOTESDATE OF LAST ASSESSMENT
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What % of the revenue can be attributed to the customer?What trend is expected?Customer TypeExtra infoCapability to Resolve Quality IssuesManagement of logistic issuesResult of customer satisfaction surveyCustomer Needs/ExpectationsOur Strategy to Address Customer Needs/Expectations
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ActivityLocationSole supplier?
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Select among the following options:
- possible growth
- maintenance
- decline		NotesHas the customer chosen our Organisation as the sole supplier?Who are the other suppliers and what are their characteristics? (Are they local? Do they have different technical expertise compared to our organization?)"Were there any quality complaints during the evaluated period?Did the solution lead to customer satisfaction?Is the customer satisfied with the timing?Have there been any complaints about delays during the evaluated period?Did the client answer to our customer satisfaction survey?Is the customer satisfied with the quality-price ratio?What are the aspects in which the customer has shown the highest satisfaction?What are the aspects in which the customer has shown the lowest satisfaction?
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