ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
2
3
4
5
6
7
Job FamilyTechnician
8
SummaryCompletes work assignments under close supervision by following detailed and specific instructions requiring basic knowledge of computers, skills in records management, customer service standards and the ability to understand and follow technical procedures. The work consists of clerical and technical duties that include closely related methods and procedures. The technician class includes manual labor or office work.
9
LevelsIIIIII (Senior)
10
Experience & Education• Up to 1 year experience.
• High School Diploma or GED; Associates Degree preferred.
• Advanced training recommended.
• Required certifications per department or obtain within 6 months or one year of hire.		• 1-3 years progressively responsible and applicable experience.
• Associates Degree preferred or equivalent combination of education and experience.
• Advanced training required.
• Required certifications per department.
• 3 plus years progressively responsible and applicable experience.
• Associates Degree preferred or equivalent combination of education and experience.
• Advanced training required.
• Required certifications per department.
11
Knowledge of• Safety policies, procedures, and practices for basic construction industry standards.
• Inventory management methods and practices.
• Personal protective equipment and proper use.
• Equipment troubleshooting methods.
• General maintenance practice and procedures.
OR
• General County and office policies and procedures.
• Records management principles and practices.
• Customer service techniques, including de-escalation.
• Basic accounting and budgeting principles and practices.		• Safety policies, procedures, and practices for basic construction industry standards.
• Inventory management methods and practices.
• Personal protective equipment and proper use.
• Equipment troubleshooting methods.
• General maintenance practice and procedures.
OR
• General County and office policies and procedures.
• Records management principles and practices.
• Customer service techniques, including de-escalation.
• Basic accounting and budgeting principles and practices.		• Safety policies, procedures, and practices for basic construction industry standards.
• Inventory management methods and practices.
• Personal protective equipment and proper use.
• Equipment troubleshooting methods.
• General maintenance practice and procedures.
OR
• General County and office policies and procedures.
• Records management principles and practices.
• Customer service techniques, including de-escalation.
• Basic accounting and budgeting principles and practices.
12
Skill in• Organizing and prioritizing work to meet deadlines and accomplish tasks.
• Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
• Microsoft Office Products and Google Suite.
• Communicating effectively both verbally and in
writing.
• Establishing and maintaining effective working relationships.
• Operating tools and equipment safely.
OR
• Organizing and prioritizing work to meet deadlines and accomplish tasks.
• Typing and entering data with speed and accuracy.
• Microsoft Office Products and Google Suite.
• Establishing and maintaining effective working relationships.
• Communicating clearly both verbally and in writing.		• Organizing and prioritizing work to meet deadlines and accomplish tasks.
• Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
• Microsoft Office Products and Google Suite.
• Communicating effectively both verbally and in
writing.
• Establishing and maintaining effective working relationships.
• Operating tools and equipment safely.
OR
• Organizing and prioritizing work to meet deadlines and accomplish tasks.
• Typing and entering data with speed and accuracy.
• Microsoft Office Products and Google Suite.
• Establishing and maintaining effective working relationships.
• Communicating clearly both verbally and in writing.		• Organizing and prioritizing work to meet deadlines and accomplish tasks.
• Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
• Microsoft Office Products and Google Suite.
• Communicating effectively both verbally and in
writing.
• Establishing and maintaining effective working relationships.
• Operating tools and equipment safely.
OR
• Organizing and prioritizing work to meet deadlines and accomplish tasks.
• Typing and entering data with speed and accuracy.
• Microsoft Office Products and Google Suite.
• Establishing and maintaining effective working relationships.
• Communicating clearly both verbally and in writing.
13
Scope & Complexity• Has broad working knowledge in field of work/department.
• Works on a limited variety of straightforward jobs.
• Works on assignments that are routine in nature, requiring moderate judgment.
• Work is checked for errors.
• Has little or no role in decision-making.
• Has broad working knowledge in field of work/department.
• Capable of performing a wide variety of jobs.
• Works on assignments that are routine in nature, requiring moderate judgment.
• Work is regularly checked since errors may cause delay or expense. • Has little or no role in decision-making. 		• Has broad working knowledge in field of work/department.
• Under general supervision, capable of performing all jobs including the most complex.
• Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practices.
• Work is checked since errors may cause delay or expense.
• May assist and train less experienced personnel. • Has some role in decision-making.
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100