| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Pet Ark User Interview Responses | |||||||||||||||||||||
2 | Shannon O'Shaughnessy | |||||||||||||||||||||
3 | Last Updated: May 1, 2021 | |||||||||||||||||||||
4 | ||||||||||||||||||||||
5 | Participant Name | Erin U. | Kelly P. | Oleg B. | Colleen C. | |||||||||||||||||
6 | ||||||||||||||||||||||
7 | About the Participant | |||||||||||||||||||||
8 | Age/Occupation/Hobbies | 56, Retired, pickleball | 50, Ranch Manager, Animal care | 29, Stock Broker, reading, traveling, volleyball | 34, HR Manager, anything in the sun | . | ||||||||||||||||
9 | ||||||||||||||||||||||
10 | ||||||||||||||||||||||
11 | Personal Pet Adoption Eperiences | |||||||||||||||||||||
12 | Favorite Shelter | None | Uses Craigslist | N/A- had work admin search for him | Used petfinder (adoption site aggregator) | . | ||||||||||||||||
13 | Reason for adopting | To give an unwanted pet a new home rather than buying from a breeder | May need new horse/cow for ranch, companion, child's companion, pet's companion. To replace a pet after loss | Wants to have a legacy, and a companion to care for | Likes having 2 dogs- one passed away. Adopted to replace and for a companion | . | ||||||||||||||||
14 | Adoption Experience | Bad- only had 2 days/24 hrs to decide if the pet was right. would have preferred a longer trial period- week or more | Overall postitive, can be swketchy on craigslist. | Fairly negative due to a mishap where the cat he was in the process of adopting was given to another person who gave extra money | Mostly positive, avoided rescues because their application process is too intense and felt degrading. | . | ||||||||||||||||
15 | ^continued | Had good variety of purebred dogs (was from a mall, years ago) rather than just mutts | Asks lots of questions to make sure pet is healthy, requests 2 week trial with horses to ensure good fit. | . | The price was also very high ($400) | . | ||||||||||||||||
16 | ^continued | Overall it was a positive experience aside from the time limit | Tough to know how animal will be in new environment | . | ||||||||||||||||||
17 | ^continued | Picking the right dog, making sure I had all of the neseccary equipment- supplies, shots/vaccines- dont recall them giving a checklist | . | |||||||||||||||||||
18 | Returned Animal to shelter? | No | No | No | No | |||||||||||||||||
19 | Adoption Challenges | Quite a while ago- nothing coming to mind | Rescues are too picky and difficult, process is too extensive and expensive-opts for craigslist. Feels like a wall rather than open arms | The adoption process was too difficult and lengthy. May have led to other person being given cat. It took a long time to even get a meet and greet scheduled | The experience with rescues was overall very negative, now they will not adopt through them. Opt for getting dog through friends | . | ||||||||||||||||
20 | Pet search methods | If looking for a particular breed- go online to see what's out there. | Online & friends | Looked online based off of fidnings from work admin | Friends, online | |||||||||||||||||
21 | Adoption site frustrations | Did not use shelter site | Not enough info, rarely updated. Not enough photos, difficult to know if pet was already adpted. Just want to meet pet to see if its a good fit | The adoption process is very frustrating and way too difficult. Felt like adopting a child. | Not being clear about prices, unsure how animal will behave or be based on minimal descriptions. wanted to meet them, but felt the process was very difficult as well | . | ||||||||||||||||
22 | ||||||||||||||||||||||
23 | ||||||||||||||||||||||
24 | Personal Pet Adoption Website Experiences | |||||||||||||||||||||
25 | Which feature is viewed first | Go to menu first to see choices | Available Animals | About Us | The tagline/motto | . | ||||||||||||||||
26 | Most helpful feature | Adopt and foster section | Info about the animals. Wants most detailed description possible | Learning about the people behind the org- very impportant | The Adopt section- photos and details on the pets | . | ||||||||||||||||
27 | View all animals or filters | Would much prefer filters to narrow it down- | Mostly wants to look at all available animals. Likes filters but does not trust they know | Prefers filters, always would have a very specific type of cat in mind | View all, but likes filters. Would add options (listed below) | . | ||||||||||||||||
28 | Adoption Application Methods | Online initially- there was no process back then- just pay money. There should definitely be some evaluation before adopting. Minimal criteria for the sake of the well-being of the dog | Way too rigorous with rescues, so she avoids them completely. Anyone can lie on these applications, and they require so much (like multiple references) that it is deterrent from adopting through them at all. | Uses online websites, but wants them to be more of a way to efficiently set up meet and greets. Never trusts they are up to date. Wants way simpler application process | This needs to be easier and done with a different approach. Its so difficult it feels overly excessive. Meanwhile dogs and cats are dying and own home and family would-were great dog people with 20+ years experience- would be better than a cramped kennel. | . | ||||||||||||||||
29 | ||||||||||||||||||||||
30 | ||||||||||||||||||||||
31 | ||||||||||||||||||||||
32 | Personal Best Friends.org Experience | |||||||||||||||||||||
33 | About Us Page Expectations | Would expect history of who they are, mission, values, pictures of their people, leadership- not important to me to learn about | Values, Goals, who runs it- their background/qualifications | Leadership info, Goals, Values | All about leadership- what do they do, are they qualified to care for animals or are the donations just going to them? | . | ||||||||||||||||
34 | About Us- Preferred Info | What is provided | Values, Goals, who runs it- wants more emphasis on the people who run the org. Photos and more about why they are qualified to care for the animals | Meet Our Leadership- wnts this to be most prominent. Most goals and values listed on sites are generic, Wants to see photos and qualifications of people running it | Mission, goals, lots about leadership including photos | . | ||||||||||||||||
35 | Thoughts on Prelim. Personality Matching Quiz | That's great- sort of like an application. frustrating to have to give so much info to take it- good questions | Love it. Super helpful in narrowing down search. Its difficult to tell which animals would be a good fit online. Next best thing to meeting them | Love it. great resource for finding the right animal | Love it. Great way to find a pet thats a good fit | . | ||||||||||||||||
36 | Add to Quiz | No, I think everything is there | Include home time- not all are happy in an apartment | Quick screener- could be in filters- # of people in home, good with kids,day in the life of pet | Home type, number of ppl in house, the overall demeanor of the home- loud, relaxed, social, high energy? | . | ||||||||||||||||
37 | Remove from Quiz | None | None | None. It is long, but useful | None | |||||||||||||||||
38 | Would you use the quiz? | Yes | Yes | Yes | Yes | |||||||||||||||||
39 | Pet Adoption Page Thoughts | like the search feature to find animals, and the network partner feature linking me shelters nearby. Adopt Near You. want to see adoption fees here. Want to know what to expect in terms of cost and process before starting to adopt/application | Should be Breed, not "Looks Like" for first filter name. Wants to see educational page about different breeds and what to expect- but not put those expectations on individual pet descriptions as every animal is different Could be a tab on the adoption page | Want to see more photos and videos. | Want to see more photos- more the merrier. As much info as possible | . | ||||||||||||||||
40 | ^continued | like to always have button to go home | Include adoption fee/price- not having this is a deterrent and frustrating. Want to see this before going through application process | Wants a feature showing how many people are viewing/have viewed animals. Maybe how many applications | Filter options: Add breed (not Looks Like), distance from home, size | . | ||||||||||||||||
41 | ^continued | tagline- weird. Saving them all or finding homes for them all- more postivie would be better | Have home/logo button for Matchng quiz/available at all times | Wants to know how to adopt right away- wants to know exactly what to expect throughout the process | Want to see adoption fees- asking for donations and hiding fees is detering | . | ||||||||||||||||
42 | ^continued | Would love to see videos of animals- could help reduce need to meet some pets you're unsure about. way easier to see what pet is like | Wants to know more about health- the exact vet theyre being seen by | . | ||||||||||||||||||
43 | Thoughts on filters to narrow down search | Would definitely use filters | Very helpful | Very helpful | Helpful, but still want to look at all | . | ||||||||||||||||
44 | Add/remove from filter options? | color is a weird option to filter by | would include: Challenges, health issues, observed postivies and negatives, personality, good habits, bad habits- in bullets rather than buried in description | Add to filter options: good with kids/cats/other dogs, also video of pets | Color seems unecessary. Weird thing to filter for | . | ||||||||||||||||
45 | Anything missing from site you want to see? | The cost of pets before having to go through adoption application | Fee amounts | Emphasis on who is behind the org. Photos are super important- wants to see them | . | |||||||||||||||||
46 | Suggested improvements to site? | Not have the first thing you see be Save Them All- donate. Dont want to feel guilty. Not have to give so much personal info to use their features like Pet match quiz | Prominent fee amounts available before application, Discounts for animals not getting adopted-buy one, get one half off (mostly for dogs, as long as they get along), always have home button, have "return to home page" when hovering over Logo, add breed common traits tab | How to Adopt- expectations | Remove all pop-ups for donations and signing up for things removed- deterring and intrusive. They dont exactly make me feel warm and fuzzy | . | ||||||||||||||||
47 | ^continued | landing page doesnt feel like place to adopt, just to give money | Discounts (buy one get one half off) | No background checks- should meet in person to see how we mesh | . | |||||||||||||||||
48 | ^continued | |||||||||||||||||||||
49 | Overall User Experience | They seem to be more focused on getting money than adopting becuase that's the first thing you see. Their message seems to imply that not all will be saved if I dont do something | Overall postive, does not like pushy donations/newletter/join community pop-ups. They just get in the way | Not great on mobile. The requests for donations, to join their club and newslater are very negative and deterring. Caused a lot of frustrations | The tagline- Save Them All- made me feel terrible. Should be more hopeful. Invite me to be a part of saving them all. Adopting a pet is happy and the site made me feel sad about the whole thing. | . | ||||||||||||||||
50 | Most Ideal adoption Process | Fill out a survey with what im looking for. and then be sent an email or good matches so that I can go look at them. And send new matches as new ones come in. More proactive- have a database of people wanting to adopt and their interests. Be able to stay in the database and get notified when what I'm looking for comes in. As long as they're asking appropriate questions in applications, its okay. | Bring your pets in to meet new pet, meet & greet, simple is nice, ask questions, have a trial period, not make the application feel like a test | Have the adoption process be WAY simpler. It felt like adopting a child. Feels their should be something through the government where there is a very in-depth test and evaluation to determine if you are fit to have a pet. That way it is only one time, and you have a gov-provided certification saying you are fit to have a pet. Otherwise, the adoption process if way to complicated and makes you feel like you're not good enough. Plus anyone can lie anyways, | No required references. Perhaps a required pet ownership how to video? The process needs to be easier and feel more like they want you to adopt, not that you'll never be good enough | . | ||||||||||||||||
51 | ExtraThoughts | ask if you would be interested in pet sitting/walking services- provide extra resources to ensure dog is well cared for | Having an easier adoption application process would get more animals into good homes. | Have a section with the Community- a community forum where people can talk about, share and learn from their personal adoption experiences, ask people FAQ's | Filters/animal descriptions- Home type, yard, photos, filters what do they define as puppy/adult/senior etc | . | ||||||||||||||||
52 | mission statement should be first | If people want pets, they will always find a way. | . | The motto/tagline- "Save Them All"- makes them feel guilty. Reminds them they cant save them all. Next looks at available animals- not interested in About us section | . | |||||||||||||||||
53 | way too focused on getting money than adopting animals- what is their true priority? | Simplifying it would encourage more people to adopt from reputable rescues rather than resorting to sites like craigslist | . | |||||||||||||||||||
54 | Good survey/application question- have you had a dog before? Why now? | . | ||||||||||||||||||||
55 | dont like the donation requests being so in your face- doesnt make me want to donate at all | . | ||||||||||||||||||||
56 | ||||||||||||||||||||||
57 | ||||||||||||||||||||||
58 | ||||||||||||||||||||||
59 | ||||||||||||||||||||||
60 | ||||||||||||||||||||||
61 | ||||||||||||||||||||||
62 | ||||||||||||||||||||||
63 | ||||||||||||||||||||||
64 | ||||||||||||||||||||||
65 | ||||||||||||||||||||||
66 | ||||||||||||||||||||||
67 | ||||||||||||||||||||||
68 | ||||||||||||||||||||||
69 | ||||||||||||||||||||||
70 | ||||||||||||||||||||||
71 | ||||||||||||||||||||||
72 | ||||||||||||||||||||||
73 | ||||||||||||||||||||||
74 | ||||||||||||||||||||||
75 | ||||||||||||||||||||||
76 | ||||||||||||||||||||||
77 | ||||||||||||||||||||||
78 | ||||||||||||||||||||||
79 | ||||||||||||||||||||||
80 | ||||||||||||||||||||||
81 | ||||||||||||||||||||||
82 | ||||||||||||||||||||||
83 | ||||||||||||||||||||||
84 | ||||||||||||||||||||||
85 | ||||||||||||||||||||||
86 | ||||||||||||||||||||||
87 | ||||||||||||||||||||||
88 | ||||||||||||||||||||||
89 | ||||||||||||||||||||||
90 | ||||||||||||||||||||||
91 | ||||||||||||||||||||||
92 | ||||||||||||||||||||||
93 | ||||||||||||||||||||||
94 | ||||||||||||||||||||||
95 | ||||||||||||||||||||||
96 | ||||||||||||||||||||||
97 | ||||||||||||||||||||||
98 | ||||||||||||||||||||||
99 | ||||||||||||||||||||||
100 |