Technology Heat Request Form
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TimestampName Of Requstor?LocationTelephone ExtensionPlease indicate what you need assistance with? IE computer repair, visualizer set up, promethean issue.Call Description ***NOTE*** Please be specific to what the problem or need is.Piority Level
9/19/2012 7:25:02Judy Dake110547497Promethean IssueMy promethean is fuzzy....I think the bulb might be ready to go out. I have not had a new bulb in the three years that I have been in this room. Thanks!Waiting for bulb to blow
10/9/2012 9:11:48Bethany Lauber240347404Promethean IssueThe colors on my promethean do not work.To be Assigned
10/16/2012 11:50:09Ginnie Norrgard220847448Projector IssueThe projection is getting hazy. I've been cleaning the filter; however, I just noticed that the orange light is on. I think the bulb may be on its way out.Waiting for bulb to blow
11/13/2012 9:41:58Abbi Kaplan111047488Promethean IssueThe red light on my promethean keeps blinking. It won't go off, even when I use the pen... Thanks.To be Assigned
11/13/2012 13:57:33Abbi Kaplan111047433Computer IssueCan we get a microphone in here? Do you have an extra one? For the promethean or just one that would hook up to the sound system? To be Assigned
11/14/2012 8:53:53Tara HarrisIB Office (Scruggs old office)47595Computer IssueThe computers in that room are not set up to be used. It still has Novell listed, so you can't log in. Would it be possible to update it and make sure it had access to Active Inspire, email, internet, Word, and Infinite Campus?

To be Assigned
11/19/2012 10:00:19margiie hardin225627410Computer IssueIt seems to be extremely slow!!!!!!!To be Assigned
11/28/2012 9:41:14ben haleyroom 240747498Computer Issue4 computers just went DOWN! No internet access.

To be Assigned
11/29/2012 7:03:41Tanya Ilela145027443Computer IssueMy laptop "crashed" in July. I spoke with you at the beginning of the year and you stated to bring it to your office and you'd fix it. I did not turn in a heat request at that time. I will need my laptop for registration which will begin in December and be in full swing in January. I will need it for presentations, surveys, and individual registrations. To be Assigned
12/6/2012 8:37:50TeacherWorkroom27455Computer IssueTwo computers are not working in the workroom. One has a sign that says not working and the other is the north desk computer that freezes intermittently.To be Assigned
11/30/2012 12:39:17PatriciaCCC/#146027509Computer IssueI have two computers in the College and Career Center that do not have internet,.To be Assigned
12/3/2012 7:57:07ben haleye2020 computer lab47498Computer IssueComputer station #68 went down this am. Will not boot. Error message says, "Unsupported PCI device!". Then boot process freezes... in DOS mode.
To be Assigned
12/3/2012 9:49:32ben hlaeyR240747498Computer IssueComputer station #63 down this am due to lack of JAVA plugin for Firefox and Internet Explorer does not have enough files to run. IE needs to be re-downloaded to be able to run.

This puts our total computers out of service at 8!
To be Assigned
12/4/2012 11:55:43Doug Nogami251347412Computer IssueHook up fifth desktop and printer for the yearbook lab. To be Assigned
12/6/2012 9:36:58ben haley240747498Computer IssueStation #44 - does not work. No power available to the monitor. Checked the power cables - cannot find the problem.

placed out of service.
To be Assigned
12/6/2012 10:09:16Gabe GarciaMedia Center27405Computer IssueOne of the six online catalog computers with the red Out of Order sign on it does not connect to the thought you had to get into the closet to check the wires.To be Assigned
12/10/2012 10:29:04Gabe GarciaMedia Center27405Printer IssueGetting spotty, black markings from our printer, HP Laserjet 4200n, APS tag 035011, IP, at the Circulation Desk.To be Assigned
12/11/2012 10:14:00Diane King/C. Kossmanroom 135027437 or 27471Copier Machine IssueOn the left margin from top to bottom, we are seeing small marks (dots) and smudge marks, which should not be there. We have important documents that have to be sent to District and to families.

Thank you,

Diane King/Candy Kossman
To be Assigned
12/12/2012 15:11:56Doug Nogami251347412Computer IssueOne of my laptops won't connect to the network when it boots up. We tried it with student login and my login, and the network doesn't connect.To be Assigned
12/12/2012 15:13:30Doug Nogami251347412Computer IssueWould it be possible to hardwire my printer to one of the desktop computers or even one of the laptops until district gets it hooked up to the network. I really need some kind of printer as soon as possible.To be Assigned
12/14/2012 13:58:40Carol Saldana110747413Promethean IssueLight on Promethean for lamp replacement is onTo be Assigned
12/17/2012 8:04:07Tara Harris240547595Computer IssueI was able to get on the internet, but I can't get into my W drive. Help? :)To be Assigned
12/19/2012 9:06:11ben haley240747498Computer Issueteacher computer down!

SCNotification issue. firewall?? I don't know.

To be Assigned
12/21/2012 10:18:48Judy Dake110547497Projector IssueThe light bulb must be replaced light came on (projector). Please replace before it goes out. Thanks!To be Assigned
1/7/2013 8:10:58Lee Ann Morning2262 Hinkley HS27493Computer IssueThank you so much for bringing me a projector but it made my screen go blue and you asked me not to fix it the regular way. So it has been blue for about a month. Please help! Thanks.
To be Assigned
1/7/2013 8:12:22Lee Ann Morning226227493Computer IssueThank you so much for bringing the updated computers to my classroom; however, the 4 that I have can not be hooked up to the electrical bar and when it was working, there was no internet access. PLEASE HELP ASAP!To be Assigned
1/8/2013 7:44:45Grace Boll220947447Promethean IssueMy Promethean wouldn't work last semester. The projector would start up for about 10 seconds and then would turn itself off. Brandon hooked up a projector and I tried turning on the Promethean this morning and it seemed to turn on fine but it wasn't showing anything on the screen. I'm not sure if this is still part of the original problem or I just need to be shown how to reconnect it to the computer. To be Assigned
1/8/2013 7:54:28Tara Harris240547595Printer IssueI can't seem to print from my computer.To be Assigned
1/8/2013 8:02:02Julie Burke111447453Computer IssueEmail is not working nor ICTo be Assigned
1/8/2013 10:06:11Chris110847430Projector IssueAfter trying 2 new bulbs, my promethean projector still shows that the bulb needs to be replaced and it will not start up at all. My guess is the projector is bad. I use this extensively every day, and without it am dead in the water. I need help ASAP.To be Assigned
1/9/2013 7:49:33Julie Burke111447483Computer IssuePrinter will not print from my classroom computer all of a sudden, for like 3 weeks now:(To be Assigned
1/9/2013 7:53:46Deanna KlineHinkley HS27436Computer IssueI need three things:
1) My office computer needs to be set up so it is ergonomically supportive for my neck and back. It needs longer cables so it can be placed on my desk to work. It also needs speakers attached.
2) My laptop will not allow me to access Outlook for my email.
3) I need IC and outlook to be placed on a desk computer so that it can be accessed and used by our new counseling intern.

The first request, I have been waiting to correct since last year. It needs to be done as quickly as possible.

To be Assigned
1/9/2013 12:23:21DINA ABU-HILALRoom 140847427Promethean Issue A LIGHT BULB replacement.To be Assigned
1/9/2013 18:16:10Tara Harris2400 Hallway47595Printer IssueNobody in our hallway can print! Please help us!!!!To be Assigned
1/10/2013 11:49:47Mary OvertonDLC (Life Skills) 190027414Computer IssueComputer mother board died. Computer was returned unfixed.

We were promised 2 more computers for the DLC classroom, one to replace the above not fixed computer and another one.

Keyboard in the office shift key is sticking. So, a new keyboard is needed.
To be Assigned
1/10/2013 12:26:34Barry McDermottRoom 140247436Projector IssueThe projector is an older model and is loose. It doesn't stay still sometimes, and always needs to be manual adjusted jn order for the image to be contained in the screen. This process loosens it more and at this point the image is almost never straight.
To be Assigned
1/14/2013 7:21:18Brent WescottRoom 240463494Printer IssueLast Wednesday, the printer in my room stopped printing. Several teachers in the 2400 hallway use this printer, and no one is able to print here anymore. I know a few other teachers have already put in this request. We all need this printer working to be able to work efficiently.To be Assigned
1/14/2013 9:33:03Tara Harris240547595Printer IssueStill can't print in our hallway!To be Assigned
1/14/2013 11:56:04Doug Nogami251347412Computer IssueNeed desktop computer and printer in yearbook computer lab hooked up to the network and computers connnected to the printer.
One yearbook laptop will not connect to the network when it boots up.
Need remote control for Promethean projector.
To be Assigned
1/15/2013 10:46:40Julie Burke111447453Computer Issuedesk top is messed up, am unable to change the color and delete an item on itTo be Assigned
1/15/2013 11:26:29TeacherTeacher Workroom116127455Computer IssueComputer on the southwest wall in the corner is not working. Please install Activ Inspire on to the desktop of the workroom computers.To be Assigned
1/15/2013 11:27:41Kathy Chane140547479Computer IssueHave a netbook cart with several non working netbooks that are unable to connect to the internet. Missing some netbooks that were sent up to the Tech office for repairs.To be Assigned
1/15/2013 12:42:25Bethany Lauber240347404Computer IssueAshlee Marshall is sharing my classroom and there is only a docking station in my classroom. We need to have a desktop tower put back in the classroom so Ashlee can have access to technology while she teaches pd 4 in my classroom and I have my TL laptop with me. Additionally, the colors on the promethean still are not working and the pen only works off and on. I am purchasing a new cord to see if that helps the pen issue, but the color still needs to be fixed. This is a new board and should still be under warranty.To be Assigned
1/15/2013 14:43:10Tom BallBand room47462Projector IssueRequest for a ceiling projector and sound system. To be Assigned
1/15/2013 14:44:18Tom BallBand room47462Computer Issuewould like a Ethernet hardwired at front of classroom under white board on wall. Also working telephone jack in same location. To be Assigned
1/15/2013 16:07:03Colette220247451Computer Issueneed visualizer hooked up so that I have access to everything else that needs plugged in (will need to switch back and forth..possibly within the same lesson) and without my back toward my students. To be Assigned
1/16/2013 7:26:33Gen Bennett240647499Computer IssueI have two computers that are not connected to the network (#20 and 21)To be Assigned
1/16/2013 8:05:03Jed Hinkley220747438Computer IssueI somehow uninstalled a pathway that allows me to open office documents and internet explorer.
To be Assigned
1/16/2013 15:06:23Shannon McBrayer115027462Printer IssuePaper Jam (I have tried to fix this on my luck)To be Assigned
1/18/2013 6:54:21Doug Nogami251347412Promethean IssueMy new remote works on the Promethean, but I need the Promethean hooked up. My computer and visualizer are currently hooked up to a table-top projector. Thanks.To be Assigned
1/18/2013 9:05:23Virginia Norrgard220847448Projector IssueMy projector bulb just blew out. I therefore cannot use my prometheon board, which is what I use during every lesson. Replacement would be appreciated ASAP.To be Assigned
1/22/2013 8:23:02Ellen Long111762328Computer IssueI would like another extension cord and clickers for my class.To be Assigned
1/22/2013 12:26:31Kathy Chane140547479Promethean IssueMy promethean board has a USB cord attached to it that does not reach my desktop. Would it be possible to have an extension? Can you also fix my projection issue so that it projects evenly on to the board?To be Assigned
1/23/2013 15:39:45Chris Kviz220647449Promethean Issuethe bulb in my Promethian board is about to go out - please help!To be Assigned
1/24/2013 10:06:10ben haley240747498Computer Issue2 computers went down this morning. one computer lost video connection which I could not fix. The other computer unable to download the Java plugin so web browsers could work properly.

To be Assigned
1/24/2013 10:46:31Jed Hinkley220747438Computer IssueI do not have any sound from the internet.
I checked cords, standby button, and computer volume.
To be Assigned
1/24/2013 12:53:22Carla Morales BastianHinkley27448Promethean IssueRoom #2403 red color tones are missing.To be Assigned
1/24/2013 13:37:23Kathy Chane140547479Network IssueAttempting to use Netbooks and the stop at Renewing IP address and never log on to the wi-fiTo be Assigned
1/25/2013 11:57:45Tim Billman230147494Computer IssueAn alert that my computer needs to be cleaned and restarted keeps popping up on my screen no matter what I do. If I follow the instructions or just clear it out, the pop ups come back. It's not urgent, but it sure is annoying. I have taken screen shots of the pop ups and stored them in a word document. If you would like to see that first via email, send me an email

To be Assigned
1/25/2013 14:48:08Ericka BurnsHinkley, 1103?Computer IssueI cannot check my email from my computer. The internet works, but I when I go through the APS page, to Staff, to email, the email will not login. Sometimes it will login, and then freeze on the screen, with a message about "a script is running that will not allow...."

I do not have Outlook on my desk top, so I have no other way to get to my email. I can access my email from other computers - so it seems to be something isolated to the email/outlook connection. Again, the rest of the internet is fine.
To be Assigned
1/28/2013 9:51:02Patricia JohnsonCollege/Career Center #146027509Computer IssueI have two computers in the CCC one does not get internet access and the other appears that the keyboard is not work. Also my computer give me a message that I loss internet access, but nothing seem to happen. I have notes on the two computers and my computer has my name on it.To be Assigned
1/28/2013 10:20:51Mary OvertonDLC (Life Skills) 190027414Network IssueThank you for fixing our computer. We now need another internet connection for the computer. The faceplate # is 623. It was hooked up last year, so, I don't know what happened to it. Could you let me know what letter to connect the computer for internet? Thanks, Mary To be Assigned
1/29/2013 9:18:55Kerry SmithRoom 222047455Promethean IssueMy promethean worked yesterday, but won't turn on today. Maybe a bulb issue?? I use it daily so please help!
To be Assigned
1/29/2013 13:07:15Bryan Koralewski130147432Computer Issuenot able to download or upload which ever it is videos from this is very important because this is our new data and lesson planning program. To be Assigned
1/29/2013 13:49:11Jennifer Montoya231147483Promethean IssueThe bulb in the Promethean projector is out. To be Assigned
1/30/2013 7:38:01Jennifer Montoya231147483Network IssueThe Social Studies Department netbooks need the wireless passcode entered so the students will have access to the internet. To be Assigned
1/31/2013 13:24:43Kathy Chane140547479Computer IssueAgain the netbooks are not hooking up to the internet. I have several that need first aid as well.To be Assigned
1/31/2013 13:25:22Kathy Chane140547479Projector IssuePlease instruct as how to clean the filters. I have a new projector and do not know where or how to get to the filters.To be Assigned
1/31/2013 20:38:32Bethany Lauber240347404Computer IssueI need to get a lock put on my laptop docking station so I can leave my laptop in my classroom if need be.To be Assigned
2/1/2013 12:14:58Tara Harris240527595Projector IssueI keep getting a replace lamp message. It will need to be replaced soon, please.

To be Assigned
2/4/2013 8:53:37Chris110847430Projector IssueMy orange Promethean projector is shot. I emailed Promethean and they said it is not a bulb issue, and the projector is out of warranty. I have jerry rigged an older projector to at least get an image on the board, but I am unable to stand in front of it because it projects from the table behind me. I need a new Promethean projector.

To be Assigned
2/4/2013 9:04:01Ellen Long111762328Computer IssueI had a laptop at the beginning of the year and realize that I need it again. Is there a laptop I can use for the semester?To be Assigned
2/4/2013 10:02:31Marlene FlemingRoom 115827412Computer IssueActually it it a keyboard issue. Everytime I hit the #3 on my keyboard, by page flys over to the other screen.

Thank you.
To be Assigned
2/4/2013 14:41:03Beth HimesRoom 221047446Promethean IssueMy Promethean bulb has gone out. I use it every day and really need it as soon as possible. To be Assigned
2/5/2013 7:34:31Tim Billman230147494Projector IssueThe Lamp light on my projector was flashing yesterday and today when I turned it on, a notice came up that I need to replace the lamp. I would LOVE to not have my projector go out on me as I use it every day as a crucial part of my teaching. Can I get that replaced asap? Note: this is an epson projector, not a promethean.To be Assigned
2/5/2013 8:16:57Kerry Smith222047455Computer IssueI have two computers that I need to change the name on so I can use Lanschool, it is asking for a username and password that I don't have. Teri doesn't know it either. THis is for Windows XP.To be Assigned
2/5/2013 8:18:20Kerry Smtih222047455Computer IssueI have a Black and White Printer that tells me there is paper jam, but there isn't. This happend first semester and Brandon had to do a heat request. I really need it since my color printer went down yesterday. thanks!To be Assigned
2/5/2013 8:20:40Kerry Smith222047455Computer IssueI have two other computers down because they simply won't reimage. I have tried multiple times at different times of the day to reimage, and it quits half way through. please help!To be Assigned
2/5/2013 8:35:23K. Ramsey221747442Promethean IssueIntermittent power to the display - off & on. Hard to use anymore. Impacting my instruction.

To be Assigned
2/6/2013 10:29:26Bethany Lauber240347404Promethean IssueI received the USB cord I ordered in the mail for my promethean board (the longer cord to get rid of the extension that is causing my pen not to work.) Carla and I have been working on this together. I need someone to install the new USB cord to my promethean and computer.To be Assigned
2/11/2013 9:53:53Julie Burke111447453Computer IssueWhen I had that virus I am no longer able to print to the teachers workroom. I was told that the software needs to be reloaded?To be Assigned
2/12/2013 10:55:42Brandon TaylorEast Teachers Lounge by cafeteria47434Printer IssueThe Printer in the East Teachers Lounge next to the cafeteria is out of toner. The name is HP LaserJet 4100 PCL 6. This printer serves this wing and a lot of the social studies department so we need it fixed very soon please. Thank you.To be Assigned
2/12/2013 10:57:15Gabe GarciaMedia Center27445Computer IssueComputer # 16 in the Research Lab:

Does not allow students to log on to Internet; message about 'trust' not granted.
To be Assigned
2/12/2013 15:27:19Tim Billman230147494Computer IssueComputer making unusual clicking/humming/loud noises while in operation. Not a big problem, but I don't want it to continue if it is damaging the computer.

To be Assigned
2/13/2013 7:18:50Jed Hinkley220747438Computer Issue I would like to get together for a moment to discuss the status of the Aurora Lights Computers. A number of them were in Brandon's control getting repaired and I would also like to discuss the possibility of getting them reimaged.
To be Assigned
2/14/2013 16:16:42Gabe GarciaMedia Center27445Computer IssueResearch Lab: Computers # 16 and 18 : monitors do not turn on.

#9 has no Adobe Flash installed

NB: it would be very helpful if these computers are working as of Monday, February 25; they will be in use for the ACT Prep test.
To be Assigned
2/19/2013 11:54:21Judy Dake110547497Projector IssueI have turned in two requests to replace the bulb in my projector before it burned out as I knew it was about to blow. Today it died. I assume there is a bulb ready since I already notified you of my concern.To be Assigned
2/20/2013 10:08:18bob noyesroom 221947441Computer IssueMy Word is not working and seems to be affecting other programs likeICTo be Assigned
2/20/2013 14:46:48Abbi Kaplan220547433Promethean IssueThe Epson projector is very cloudy. There is a warning sign that keeps coming on that says the filter needs to be cleaned. Can you please check the Epson in 2205? Thanks!To be Assigned
2/22/2013 12:41:11Mary McEuen1161 (1st, 5th) 2217 (2nd - 4th), 2208 (6th), 2407 (7th)27455Computer IssueEver since the new wireless system was installed a few days ago, my laptop will no longer connect to the wireless.To be Assigned
3/4/2013 9:15:00Kathy Chane/Teachers116147479Computer IssueTwo computers in Teacher Workroom 1161 are not operating the north wall and south wall. This makes it very difficult to complete time mandatory documents required by the Federal Government for the students. To be Assigned
3/4/2013 9:16:07Kathy Chane140547479Computer IssueCould you fix some of the netbooks that are not operating. This is not an wi-fi issue! They are located in the bottom of the cart.To be Assigned
3/4/2013 9:17:04Kathy Chane140547479Promethean IssueCould you please fix the cord so that I am able to use the pen for the Promethean. Otherwise its just an expensive wall.To be Assigned
3/4/2013 9:17:50Kathy Chane140547479Projector IssueCould you please show ME how to clean the lint filters on the projector. Please the projector sounds horrible at times!!!To be Assigned
3/4/2013 9:45:28Jed Hinkley220747438Computer IssueDesktop will not connect to the internetTo be Assigned
3/4/2013 11:25:44Bethany Lauber240347594Printer IssueI'd like to get wireless printing set up on my laptop (if possible) to the printer behind Shannon McBrayer's desk in the 1150 office. As the ELA Teacher Leader, I am in the 1150 office daily doing TL work and could really benefit from this wireless printing access. Thanks!To be Assigned
3/6/2013 14:46:32Jed Hinkley220747438Printer IssueNeed a new part for my printerTo be Assigned
3/8/2013 14:27:39Tara Harris240547595Phone IssueI am able to use the phone to make a call, but I am not able to receive calls. Could it be that my extension has changed? Please advise.To be Assigned
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