Cash supply chain.xlsx

	A	B	C	D	E	F	G	H
1				Action	Can the operation be done remotely/digitalized?	Alternatives	Risks	Mitigation
2	A	Conduction of assessment with census-based approach		Assessments are conducted door to door using the SEVAT to determine socio-economic vulnerability	Yes	The assessment can be conducted via phone. Census based approach might not be possible as requires intense field presence and possession of all phone numbers of potential beneficiaries.	Increased inclusion error due to impossibility of verifying the information on the spot. Not using the census-based apporach might exclude some vulnerable beneficiaries ie increasing the exclusion error of the SEVAT.	Enhance segregation of duties and phone verification using the verification questionnaire on a 30% sample to be conducted by MEAL staff. Disseminate information on the ongoing assessmnet in the area and provide contact numbers in order to be assessed trough suitable channels (charities, local authorities, etc). Inform the IIC about the ongoing assessments and provide needed information and key messages.,
3	B	Data scoring		Data management team (or the CWG) scores the data and provide feedback to programme staff on eligibility	Yes
4	C	Verification of the assessment		As per CWG SOPs, a phone-verification using the ad-hoc questionnaire should be conducted on a sample of 20% of the originally assessed caseload.	Yes
5	D	Set up Mobile Wallet on Beneficiaries phone
6		1	Beneficiary has an FSP sim card registered in their name.	The FSP team assist the beneficiary to set up a ‘mobile wallet’ on their phone	Yes - via phone		NA	NA
7		2	Beneficiary doesn’t have a FSP sim card.	For these cases FSP and Partner organise a sim card distribution and register beneficiary for FSP sim card. To register beneficiary must have a form of official ID and provide a fingerprint to FSP.	No the distribution has to be done in presence	Distribution to be done by partners only and no finger print to be collected. Instead signature using a pen to be left to the beneficiary.	Given that is possible and accettable by FSP, partners might not be able to address technical issues.
8		3	Beneficiary doesn’t have a FSP sim and doesn’t have the required ID documents to register for a FSP sim card.	These cases are able to nominate someone in their household to be registered for the sim card. If there is no one in the household with correct ID then a relative can be nominated. Partner are notified on all such cases. This is to ensure Partner can get additional consent form completed, and to do additional monitoring to confirm the correct beneficiary collects money provided.	Interaction is needed, collection of consent	Collect the consent via phone. Execute
9	E	Set up pin number for mobile wallet
10	E	4	As part of the Mobile Wallet registration process the beneficiary is sent a temporary pin.	FSP staff explain to the beneficiaries how to change the temporary pin to a permanent one. Temporary pins are valid for approximately 1 week, if they do not transfer the number to a permanent one in this time frame the pin number will not work. Pin numbers are kept secret and only the beneficiary knows this number. If option 3 is used at step 1 Beneficiary is advised to be the only person with the wallet pin number. However it is between the beneficiary and the registered sim card person to agree.	Yes - via phone	Increase the timeframe for validity of the temporary PIN
11	F	Validation
12		5	Once the set of beneficiaries have set up a mobile wallet, FSP then completes a validation process on all beneficiaries.	This includes confirming the mobile wallet has been set up using the ID of the beneficiary. The validation process is completed by FSP at central level and not by the field team.	Yes
13		6	FSP make a note on the validation document for all cases where the mobile wallet has not be set up in the name of the beneficiary. This includes the relationship of the person to the beneficiary.	FSP follow up with a phone call to confirm the Wallet has been set up with permission from the beneficiary and the relation of the name person that the wallet has be set up in. Partner conduct spot checks on all such cases and confirms we have the consent form. A minimum of 10% spot checks are completed on all validated names. The validation report also notes HHs who have informed FSP that they not received their Pin. HHs are able to request pin numbers to be sent again or to reset the pin at anytime	Yes	Documentation can be transferred via mail
14	G	Transfer of money
15	G	7	Once Partner have received the validation document from FSP a purchase order is created for this list of beneficiaries. FSP then organise for the money to be transferred into the mobile wallets included in the purchase order.	Purchase order	Yes	Purchase order can be submitted via mail
16	H	Beneficiary collects money
17		8	To collect money the beneficiary is required to visit the FSP ‘point of service’.	The beneficiary must present their sim card with the mobile wallet registered, and enter the pin for that mobile wallet.	No the distribution has to be done in presence	No alternatives unless vendors have an e-wallet and transactions can happen from e-wallet to e-wallet. Otherwise withdrawal of cash at the PoS to be organized respecting the preventive measures
18		9	Beneficiaries do not have to collect the full amount at a time.	Collection of money can be executed in different tranches	No the distribution has to be done in presence	Given sufficient liquidity, collection of the entire amount shouild be preferred.
19	I	Cash Out report
20	I	10	FSP provides Partner with a ‘cash out’ report. This identifies the amount transferred by FSP to the mobile wallet, and the amount that the beneficiary has collected.	Partner reviews this cash out report to confirm beneficiaries have collected some money within 14 days. If they have not collected any money Partner follow up with a phone call to confirm if there are any issues.	Yes - via phone	Organize cash out days accordingly to liquidity of FSP in order to ensure money are collected. How did not withdraw the money should be reconsidered for next round of distribution.
21	J	Spot Checks
22	J	10	PDMs: As part of this process Partner request information about the total amount the beneficiary has received. This is to confirm they have been able to collect the full amount.	Phone Spot Checks: Partner calls 10% of beneficiaries to confirm the amount they have collected and check for any issues related to the POS.	Yes - via phone	No changes
23	K	Settlement to FSP
24	K	11	FSP provide Partner with an invoice for the households agreed in the purchase order.	To process payment Partner requires: - FSP Validation report demonstrating beneficiary mobile wallet (from stage F) - Cash Out report demonstrating the funds have been transferred to the beneficiary (from stage I) - FSP invoice equalling the purchase order and above documents. Steps E-F confirms HHs have a mobile wallet and have the ability to receive the transfer. Steps H-I confirms beneficiaries received their cash.	Yes - via mail	Via mail
25	L	Proof of Payment
26	L	12	FSP provide Partner a Receipt after receipt of payment.			Via mail
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