IC-IT-Maturity-Assessment-Scorecard_Google-Sheets

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2	IT MATURITY ASSESSMENT SCORECARD				https://www.smartsheet.com/try-it?trp=11325&utm_source=integrated+content&utm_campaign=/content/it-maturity&utm_medium=IT+Maturity+Assessment+Scorecard+google+sheets+11325&lpa=IT+Maturity+Assessment+Scorecard+google+sheets+11325&lx=PFpZZjisDNTS-Ddigi3MyABAgeTPLDIL8TQRu558b7w	DO NOT DELETE
3	Use this IT maturity scorecard to assess the current maturity of your IT team. Set goals, monitor progress, and help your entire organization understand IT maturity. This template can be used by your internal staff and/or your consultants. You should reevaluate your IT maturity on a quarterly basis.					CURRENT LEVEL
4	1-	CHAOS	The IT support structure is not organized or useful.			1
5	2-	COMMITTED	IT does not have standardized processes and is always fighting fires.			2
6	3-	PROACTIVE	IT's processes are in place. The team is organized and works proactively.			3
7	4-	INTEGRATED & ALIGNED	IT's goals are aligned with the overall goals of the business. The IT team is indispensable.			4
8	5-	STRATEGIC BUSINESS PARTNER	IT has a seat at the table. The team is central to our overall business strategy. IT receives investments for its efforts; we make these allocations to ensure that the department's outcomes align strategically with our overall business goals.			5
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10		DATE	TEAM NAME
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13		AREA	CURRENT LEVEL	TARGET LEVEL	NOTES
14	USER EXPERIENCE	Determine the end user's level of engagement.	1	4
15		Determine the end user's level of experience.	2	4
16		Determine the end user's level of trust.	3	4
17	STRATEGY	Determine IT's ability to scope its strategy.	4	4
18		Determine IT's ability to develop its strategy.	5	4
19		Determine IT's ability to communicate its strategy.		4
20		Determine IT's ability to deliver on its strategy.		4
21	RELATIONSHIP WITH BUSINESS	Determine our level of awareness of our IT services.		4
22		Evaluate IT's relationship with leadership.		4
23		Evaluate IT's level of contribution to changes.		4
24		Measure the level of end user productivity.		4
25		Measure the level of IT's strategic alignment.		4
26	PERFORMANCE	Determine how well IT performs its SLAs.		4
27		Measure and analyze IT's performance.		4
28		Determine how well we communicate those results.		4
29		Determine IT's level of improvement in performance.		4
30		Determine how well we incentivize improvements.		4
31	PEOPLE	Measure the effectiveness of our strategy for attracting IT talent.		4
32		Measure our ability to find IT talent.		4
33		Measure our ability to train and coach IT talent.		4
34		Measure our ability to recruit internally.		4
35		Measure our ability to ensure the fairness of compensation and benefits.		4
36		Determine how well we develop paths for IT career growth.		4
37	TECHNOLOGY	Measure IT's ability to keep abreast of modern and emerging tech and apps.		4
38		Measure IT's ability to perform data management.		4
39		Determine how well we perform IT governance.		4
40		Determine how well we perform IT security and risk management.		4
41	PROCESSES	Determine how well IT standardizes processes.		4
42		Determine how well IT documents processes.		4
43		Determine how well IT maintains transparency.		4
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