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KEY PERFORMANCE INDICATORS FOR PHC
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TypeS NoQuality Indicator NumeratorDenominatorFormulaFrequency Source of data Significance
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Productivity1OPD Per MonthTotal number of patients attended in OPD for the monthMonthlyGeneral OPD RegisterIndicator for measuring productivity of OPD
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2Percentage of deliveries conducted out of expectedTotal number of deliveries conducted during the monthTotal number of expected deliveries for the month(Total number of deliveries conducted*100/Total expected deliveries)MonthlyLabour Room RegisterIndicator for measure delivery load of the facility
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3Percentage of deliveries conducted at nightTotal number of deliveries conducted during night time from 8PM to 8AM Inclusion: Normal, assisted, forceps. Exclusion- C-section conducted in OTTotal deliveries conducted(Total number of deliveries conducted at night time*100/Total number of deliveries conducted in labour room)MonthlyLabour Room RegisterUtilization of Labour Room at night
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4Percentage of MTP ConductedTotal number of MTP conducted Total number of registered clients for MTPTotal number of MTP Conducted*100/Total number of registered clients for MTPMonthlyMTP RegisterUtilization of MTP services
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5Percentage of OPD cases referred from HWC (SC)/ Sub -CentreTotal no. of OPD cases referred from HWC (SC)/ Sub -CentreTotal No. of OPD cases registeredTotal no. of OPD cases referred from HWC (SC)or Sub -Centre*100/ Total No. of OPD cases registeredMonthlyReferral register & OPD registerIndicator for the utilization of referral system
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6Percentage of NCD cases managed in OPDTotal number of NCD cases managed in OPDTotal number of cases managed in OPDTotal number of NCD cases managed in OPD*100/Total number of cases managed in OPDMonthlyOPD RegisterPreparation of OPD to manage NCD cases
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Efficiency7Percentage of stock out as per EMLTotal stock outs as per EML each day added for the month

Product of total no. of drugs as per EML and days in the month
Total no. of Stock out days for EML*100/ Total no. of drugs*Days in Month
MonthlyStock RegisterIndicator to measure efficiency of Hospital to ensure availability of drugs as per EML
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8Percentage of High risk pregnancy/ obstetric cases referred to FRUTotal number of high risk pregnancies referred from the facility
Total number of high risk pregnancies registered at the facility
Total number of high risk pregnancies referred*100/Total number of high risk pregnancies registeredMonthlyANC RegisterIndicator to measure efficient ANC services
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9Percentage of clients accepting limiting or long term contraception methods of contraceptionTotal number of clients accepted limiting OR long term contraception method of contraceptionTotal number of clients counselled for limiting or long term methods of contraceptionTotal number of clients accepted limiting or long term method of contraception*100/Total number of clients counselledMonthlyFamily Planning Counselling RegisterIndicator for measuring counselling services
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10Drop out rate of PentavalentTotal number of children missed pentavalent 3 dose after Pentavelant1Total number of children received Pentavelant1 (Pentavelant1-Pentavalent3)*100/DPT1MonthlyImmunization RegisterIndicator to analyse the scenario of dropouts in the three
dose of Pentavelant
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Clinical care and safety11Percentage of High risk pregnancies detectedTotal number of high risk pregnancies registered at the facility
Total no.of Pregnant women registered for ANCTotal number of high risk pregnancies registered*100/Total no.of Pregnant women registred for ANCMonthlyANC RegisterIndicator to measure efficient ANC services
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12Percentage of women stayed for 48 hours after normal deliveriesTotal number of cases where mothers stayed 48 hours after normal deliveriesTotal number of normal deliveries conductedTotal number of mothers stayed 48 hours after normal deliveries*100/Total number of normal deliveries conductedMonthlyLabour Room RegisterIndicator to measure adherence to Post partum care protocol
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13IUCD complication rateTotal number of IUCD complication cases reported Total number of IUCD insertedTotal reported case of IUCD complication*100/Total number of IUCD insertionMonthlyIUCD RegisterIndicator to measure adherence to IUCD protocol
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14Percentage of anaemia cases treated successfullyTotal number of anaemia cases treated successfully
Inclusion:- ANC cases		Total number of Anaemia cases detected during ANCTotal number of anaemia cases treated successfully*100/Total number of anaemia cases detected during ANCMonthlyANC RegisterIndicator to measure clinical quality of ANC services
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15Percentage of AEFI cases reportedTotal number of AEFI cases reportedTotal number of vaccination doneTotal number of AEFI cases reported*100/Total number of vaccination doneMonthlyImmunization and AEFI recordsIndicator to measure clinical care of immunization services
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16Percentage of DOT cases completed successfullyTotal successfully completed TB treatment, with or without bacteriological evidence of success Total new tuberculosis cases registered under a national tuberculosis elimination programmeTotal successfully completed TB treatment, with or without bacteriological evidence of success*100/Total new tuberculosis cases registered under NTEPMonthlyDOT registerIndicator to measure clinical care at DOT centre
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17Percentage of children with diarrhoea treated with ORS & ZincTotal number of children treated with ORS and Zinc during diarrhoeaTotal number of children reported diarrhoeaTotal number of children treated with ORS and Zinc*100/Total number of Children reported diarrhoeaMonthlyOPD RegisterIndicator to measure clinical care of diarrhoea cases
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Service Quality Indicator18Left against Medical advice (LAMA) RateTotal number of LAMA patients from the facility
Exclusion:- Abscond and referral cases		Total admission in the facility(No. of LAMA Patients from the facility*100/Total no. of admission)
MonthlyAdmission /Discharge RegisterIndicator of service quality and patient satisfaction with treatment and stay in IPD
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19Patient Satisfaction Score for OPDSum of average satisfaction score of each respondent
(Average satisfaction score = sum total of scores of attributes/number of total attributes)		Total number of respondentsMean of scores given by each patients in Patient satisfaction survey for outdoor patients done each month on statistically adequate sample (at least 30) MonthlyRecord of Patient FeedbacksIndicator of patient satisfaction in OPD
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20Patient Satisfaction Score for IPDSum of average satisfaction score of each respondent
(Average satisfaction score = sum total of scores of attributes/number of total attributes)		Total number of respondentsMean of scores given by each patients in Patient satisfaction survey for indoor patients done each month on statistically adequate sample (at least 30) MonthlyRecord of Patient FeedbacksIndicator of patient satisfaction in IPD
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