ABCDEFGHI
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ObjectiveCategoryPattern nameExamples国际化和本地化方面的考量Cultural considerations for a global audienceOther language considerationsResearchAdditional feedback
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Design is clear and helpfulRecognizable purposeMake the purpose of the page clear
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Design is clear and helpfulRecognizable purposeUse clear visible labels
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Design is clear and helpfulRecognizable purposeUse a familiar hierarchy and design
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Design is clear and helpfulRecognizable purposeUse clear visible labels
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Design is clear and helpfulDistinguishableMake it easy to find the most important features and tasks on the site
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Design is clear and helpfulDistinguishableMake it easy to find the most important actions and information on the page
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Design is clear and helpfulDistinguishableEnsure foreground content is not obscured by background
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Design is clear and helpfulDistinguishableUse white spacing
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Design is clear and helpfulConsistentEnsure controls and content do not move unexpectedly
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Design is clear and helpfulConsistentUse a consistent visual design
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Design is clear and helpfulConsistentUse a predictable hierarchy
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Clear interactionsInformativeClearly state the results and disadvantages of actions, options, and selections
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Clear interactionsInformativeDo not rely on the user performing calculations
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Clear interactionsInformativeDo not rely on the user memorizing information
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Clear interactionsInformativeNotify users of fees and changes at the start of a taskAll procing should include the international currency acronym. Example: USD for US dollar, instead of $, which is used for any dollar currency.
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Clear interactionsInformativeNotify users of fees and changes at the start of a task
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Clear interactionsInformativeProvide information so a user can prepare for a task
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Clear interactionsInformativeProvide feedback based on user action
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Clear interactionsInformativeUser knows if they are on a new URL/domain/space
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Clear interactionsLogical clear pathMake short critical paths
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Clear interactionsLogical clear pathMake each step clear
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Clear interactionsLogical clear pathProvide step by step guidance
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Clear interactionsLogical clear pathSeparate each instruction
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Clear interactionsLogical clear pathMake short critical paths
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Clear interactionsLogical clear pathProvide step by step guidance
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Clear interactionsLogical clear pathProvide instructions (but need word that also allows for non-word based ways of making path clear…) help for forms and non-standard controls
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Clear interactionsSafeguardedDesign and build forms to prevent mistakes
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Clear interactionsSafeguardedMake it easy to recover undo fromform errors and undo actions
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Clear interactionsSafeguardedLet users go back
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Clear interactionsSafeguardedHelp users understand how to go back
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Clear interactionsSafeguardedHelp users restore focus and understand context
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Clear interactionsSafeguardedLimit interruptions
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Supportive functionalitySupportiveAvoid data loss
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Supportive functionalitySupportiveAvoid or support the user through "timeouts"People with limited language skills will need more time to understand content and fill out forms, as they may have to look up terms while filling out a form.
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Supportive functionalitySupportiveProvide a login that is clear, single-step, does not rely on memory, reading, or other cognitive skills
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Supportive functionalitySupportiveProvide reminders
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Supportive functionalitySupportiveProvide help with geographic directions [is this in the right place?]
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Supportive functionalitySupportiveA returning user is informed of UI changes
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Supportive functionalityFlexibleProvide searchSearch needs to work in every language that the website is available in.
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Supportive functionalityFlexibleAccept different input formats
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Supportive functionalityFlexibleForgiving spelling and formatting in entry fields, including search fields
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Supportive functionalityCustomizableLet users control when the content moves or changes
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Supportive functionalityCustomizableSupport the use of APIs and extensions
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Supportive functionalityCustomizableSupport UI simplification
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Supportive functionalityCustomizableSupport a personalized interface
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Understandable contentConciseKeep content concise
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Understandable contentConciseBreak content into chunks
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Understandable contentConciseOne idea per block (sentence, paragraph, page)
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Understandable contentConciseAvoid too many links per page [maybe not keep?]
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Understandable contentDirect meaningUse clear words
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Understandable contentDirect meaningUse literal language
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Understandable contentDirect meaningUse a simple tense and voice
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Understandable contentDirect meaningAvoid double negatives or nested clauses
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Understandable contentDirect meaningExplain implied content
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Understandable contentDirect meaningUse clear, unambiguous formatting and punctuation
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Understandable contentDecodableProvide alternate content for complex information and tasks
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Understandable contentDecodableProvide alternatives for numerical concepts
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Understandable contentDecodableU​​se icons that help the user
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Understandable contentDecodableAvoid all caps in written content
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Understandable contentDecodableAvoid centering or full justifying text that is more than 2 lines
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Understandable contentDecodableInclude symbols and letters necessary to decipher the words
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Understandable contentDecodableUse familiar metrics and units [maybe this should go under flexible?]
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Backup helpAvailableMake it easy to find help
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Backup helpAvailableProvide human help [maybe rename this to “Provide contextual human help” or “human help in context”? – discussion with John]
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Backup helpAlternative pathsLet users avoid navigating voice menus
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Backup helpAlternative pathsNEW provide easy read, etc.
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Backup helpAlternative pathsProvide summary of long documents and media
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Backup helpAccept user feedback/thoughtsMake it easy to give feedbackFeedback forms should be available in every language that the website is available in. A user selecting a feedback button should see a form in the same language as the page the button was on.