Stakeholder Enagement - Outputs
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ExerciseStakeholder typeFeedbackFeatureFeature 2Category
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QualityCommissionersTraining levels of userAccessibility Process
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QualityCommissionersTier 1 competency in using systemAccessibility Process
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QualityCommissionersSeamless and responsive serviceAccessibility Process
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QualityService providersClear offerAccessibility Trust / QualityContent
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QualityService providersUser friendlyAccessibility Design
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QualityCan data be aligned/interlinkedAccessibility NavigationFunction
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QualityAccessibilityAccessibility Function
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SearchingFront line staffCheck how results return on responsive site also.Accessibility Function
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SearchingSystem administratorsSelf referral video on how to use the portalAccessibility Content
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SearchingSystem administratorsWeb vs appAccessibility Function
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SearchingSystem administratorsPrint optionAccessibility Function
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SearchingSystem administratorsVoice activation, voice searchAccessibility NavigationFunction
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SearchingSystem administratorsTranslation featureAccessibility Function
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SearchingSystem administratorsMobile responsiveAccessibility Function
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SuccessYellowCAB: User friendly and accessibleAccessibility NavigationContent
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QualityAll members of society visually representedAccessibility Content
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QualityLive chat / phone callAccessibility Function
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QualitySomeone to speak to if neededAccessibility Function
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SuccessGreenPeople have a shorter journey to get the right help they needAccessibility Directory of servicesProcess
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QualityCommissionersFrequently updatedDirectory of servicesTrust / QualityProcess
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QualityCommissionersSystem able to pull or embed data from other sitesDirectory of servicesOpen dataFunction
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QualityCommissionersGives small community organisations a page template to completeDirectory of servicesServices admin / updatingFunction
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QualityCommissionersEvidence base for serviceDirectory of servicesProcess
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QualityCommissionersUp to date directoryDirectory of servicesServices admin / updatingProcess
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QualityFrontline staffSuccess storiesDirectory of servicesContent
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QualityService providersProof of awardsDirectory of servicesTrust / QualityData collection
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QualityService providersRegulator details e.g OFSTED and CQCDirectory of servicesTrust / QualityData collection
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QualityService providersAwards / quality markDirectory of servicesTrust / QualityData collection
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QualityService providersTestimony / quoteDirectory of servicesTrust / QualityData collection
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QualityService providersUpdated frequently by organisations (prompts)Directory of servicesServices admin / updatingFeature
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QualityService providersDifferent formatsDirectory of servicesFeature
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QualityService providersLink to websiteDirectory of servicesFunction
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QualityService providersReviews of activityDirectory of servicesfunction
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QualityService providersMember of regulatory or national bodyDirectory of servicesProcess
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QualityService providersMembership of KVADirectory of servicesProcess
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QualityService providersCommunication of standards and regularityDirectory of servicesprocess
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QualityService providersMember of KVADirectory of servicesProcess
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QualityVideosDirectory of servicesContent
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QualityCurrent issues visible or featuredDirectory of servicesFunction
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QualityDate visible showing when provider content last updatedDirectory of servicesFunction
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QualityFrequent nudging to updateDirectory of servicesFunction
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QualityNo dead ends or linksDirectory of servicesProcess
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QualityRelevant contentDirectory of servicesProcess
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QualitySite getting usedDirectory of servicesData
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SearchingCommissionersCostDirectory of servicesSearchingData
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SearchingFrontline staffThe minimum amount of information and/or distractive graphicsDirectory of servicesFunction
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SearchingFrontline staffGeneral curiosity, without commitment, see what’s out thereDirectory of servicesFunction
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SearchingFrontline staffAppointment availability (waiting list)Directory of servicesFunction
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SuccessBlueKnow the criteria for acceptanceDirectory of services
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SuccessGreenIncreased knowledge of activities and support groups by everyoneDirectory of servicesOther
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SuccessGreenIncreased knowledge with front-line workersDirectory of servicesOther
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SuccessYellowUsers have enough info to make the right referral (As well as manage expectation for the person being referred (e.g. wait times, success rates etc))Directory of servicesReferralsData
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SuccessYellowOrganisations can see who is working well and support a culture of learning from othersDirectory of servicesReportingOther
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QualityService providersA statement of what you do and how you achieve it.Directory of servicesContent
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QualityService providersFace to face and digital contactDirectory of servicesprocess
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QualityService providersClear mission statement for organisationDirectory of servicesProcess
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QualityService providersAccess to the activity bodyDirectory of servicesReferralsOther
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QualityService providersTime limited event dataEventsSearchingFeature
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QualityService providersUp to date - no past events listedEventsDirectory of servicesFunction
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QualityService providersExpiry date - automation of dates and eventsEventsDirectory of servicesFunction
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QualityEnd date optionEventsfunction
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QualityAlerts on updating informationEventsfunction
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FeedbackCommissionersWaiting timesFeedbackDirectory of servicesData
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FeedbackCommissionersQuality/appropriateness of referrals to VCS orgs from Connect WellFeedbackData
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FeedbackCommissionersLow level demographics.FeedbackReportingData
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FeedbackFront line staffImmediate user experience feedback - was this page useful?FeedbackFunction
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FeedbackFront line staffVia a contact formFeedbackFunction
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FeedbackFront line staffHow is site for different usersFeedbackN/A
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FeedbackFront line staffService ratings on provider pages/sitesFeedbackDirectory of servicesData
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FeedbackFront line staffWhat difference has it made - outcomesFeedbackData
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FeedbackFront line staffUsers should see - you said, we did.Feedback
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FeedbackFront line staffTransparent but not vexatiousFeedback
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FeedbackFrontline staffPut up positive statementsFeedbackContent
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FeedbackFrontline staffRegularly but simplyFeedback-
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FeedbackFrontline staffCase studiesFeedbackDirectory of servicesContent
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FeedbackFrontline staffExperience of using a serviceFeedbackContent
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FeedbackFrontline staffPeople telling their stories and videosFeedbackDirectory of servicesContent
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FeedbackFrontline staffHow long did it take to get an appointmentFeedbackDirectory of servicesData
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FeedbackFrontline staffComments boxFeedbackData
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FeedbackFrontline staffImpact - how it made you feel (what difference it made)FeedbackData
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FeedbackFrontline staffExperience of using Connect WellFeedbackData
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FeedbackFrontline staffIs anything missing?FeedbackData
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FeedbackFrontline staffHow easy is the site to use?FeedbackData
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FeedbackFrontline staffRoom for improvementFeedbackData
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FeedbackFrontline staffWhat works and what doesn’tFeedbackData
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FeedbackFrontline staffAreas of high demandReportingFeedbackData
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FeedbackFrontline staffHealth outcome measureFeedbackReportingData
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FeedbackFrontline staffWhat was the experience of finding a solution like?FeedbackData
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FeedbackFrontline staffWhat was the experience of receiving the service / offer?FeedbackData
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FeedbackFrontline staffWhat impact did it have for you?FeedbackData
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FeedbackFrontline staffWhat impact did it have on family/relatives/friends/carers?FeedbackData
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FeedbackFrontline staffHas using connect well meant that you didn’t contact adult social care; your GP; go to your local hospital?FeedbackData
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FeedbackFrontline staffService users need to be able to comment on appropriateness of service waiting times.FeedbackData
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FeedbackFrontline staffSuggestions boxFeedbackFunction
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FeedbackFrontline staffFeedback from users and administratorsFeedbackFunction
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FeedbackFrontline staffOptional exit pollFeedbackFunction
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FeedbackFrontline staffProviders able to feedback on appropriateness of referrals - how well the system is workingFeedbackServices admin / updatingFunction
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FeedbackFrontline staffPersonal feedbackFeedbackFunction
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FeedbackFrontline staffIdentifying new providers - who do we tell?FeedbackProcess
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