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PSA requirements scoresheet
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How to use: (1) Set the priority of every criterion in column D BEFORE any demo (dropdown). (2) Score each vendor 1-5 in columns F-H (dropdown). (3) Weighted totals, category breakdown and must-have gaps calculate automatically below the list. Edit only yellow cells.
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Legend: yellow fill = your inputs (blue text = editable defaults / examples). Weights: Must-have = 3, Important = 2, Nice-to-have = 1. Row 8 shows example scores - overwrite them. A vendor scoring 1-2 on any Must-have should exit regardless of total.
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Scoring: 5 = shown live, exceeds need · 4 = shown live, meets need · 3 = exists, workaround needed · 2 = roadmap only · 1 = absent
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#CategoryCriterionPriorityWeightVendor AVendor BVendor C
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1Resource planningSingle demand vs. capacity view across all projects (example scores in this row - overwrite)Must-have3435
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2Resource planningUtilization tracking, billable and non-billable, per person and teamMust-have3
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3Resource planningHard block or visible warning on overallocationMust-have3
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4Resource planningWhat-if forecasting for unclosed pipeline workImportant2
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5Resource planningFind available people by skill or roleImportant2
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6Project deliveryWork breakdown structure with real hierarchy, not a flat listMust-have3
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7Project deliveryProject templates for repeatable engagement typesImportant2
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8Project deliveryTask dependencies, including across projectsImportant2
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9Project deliveryMilestones tied to billing or approval eventsImportant2
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10Project deliveryIntake or request forms so new work enters through one doorImportant2
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11Time and expenseBoth start/stop timers and weekly timesheet entryMust-have3
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12Time and expenseBillable vs. non-billable classification at entryMust-have3
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13Time and expenseTime approval workflow before hours reach an invoiceMust-have3
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14Time and expenseMobile time entryImportant2
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15Time and expenseExpense capture incl. mileage and subcontractor costsImportant2
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16Financials and billingBudget vs. actuals visible in real timeMust-have3
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17Financials and billingSeparate cost rates and bill rates, margin per projectMust-have3
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18Financials and billingT&M, fixed fee, and retainer billing in the same systemMust-have3
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19Financials and billingInvoice generation from approved time, no re-keyingMust-have3
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20Reporting and portfolioRole-based dashboards (executive vs. PM vs. finance)Important2
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21Reporting and portfolioPortfolio view across all active projects with status and healthMust-have3
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22Reporting and portfolioClient-facing reports without analyst effortImportant2
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23Reporting and portfolioBI connectivity (Power BI or equivalent)Important2
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24Technical and securityCurrent SOC 2 (or equivalent) attestationMust-have3
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25Technical and securityData residency options (e.g., Canada or US hosting)Must-have3
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26Technical and securitySingle sign-on via Entra ID or SAMLMust-have3
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27Technical and securityGranular permissions for contractors and clientsMust-have3
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28Technical and securityDocumented APIImportant2
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29Technical and securityPublished uptime SLAImportant2
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30Technical and securityFull data export rights on exit, usable formatMust-have3
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31IntegrationsTwo-way accounting sync (QuickBooks / Xero), native not CSVMust-have3
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32IntegrationsCRM deal-to-project automation (HubSpot / Salesforce)Important2
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33IntegrationsCalendar and email syncNice-to-have1
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34IntegrationsJira coexistence for development teamsNice-to-have1
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35IntegrationsPayroll export from approved timesheetsNice-to-have1
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36IntegrationsFile storage sync (SharePoint / Google Drive)Nice-to-have1
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37Cost and licensingTransparent per-user pricing, in writing before demoMust-have3
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38Cost and licensingLicense tiers matching real usage (full vs. collaborator/guest)Must-have3
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39Cost and licensingImplementation and onboarding cost quoted upfrontMust-have3
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40Cost and licensingNo forced modulesImportant2
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41Cost and licensingContract flexibility (seat changes at renewal)Important2
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42Adoption and vendorStructured onboarding / professional servicesMust-have3
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43Adoption and vendorSupport SLA with named channel and response timeMust-have3
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44Adoption and vendorReusable training resources for new hiresImportant2
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45Adoption and vendorClient / guest portal for external stakeholdersImportant2
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46Adoption and vendorMobile app for field teamsNice-to-have1
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47Adoption and vendorRoadmap transparencyNice-to-have1
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48Adoption and vendorReference customers in our vertical and size rangeImportant2
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RESULTS
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Weighted total12915
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Maximum possible565565565
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Score2%2%3%
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Must-have gaps (scored 1-2)000
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VerdictAdvancesAdvancesAdvances
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Unscored criteria474747
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Score by category
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Resource planning18%14%23%
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Project delivery0%0%0%
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Time and expense0%0%0%
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Financials and billing0%0%0%
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Reporting and portfolio0%0%0%
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Technical and security0%0%0%
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Integrations0%0%0%
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Cost and licensing0%0%0%
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Adoption and vendor0%0%0%
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