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Last updated 2-18-2022
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Included in Support50% Discount on Labor Cost*Not Included examples**
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Remote WAN troubleshooting of software system issues (via internet/phone)Menu updates 30-60 minutesHardware out of warranty
(full hourly rate/our descretion)
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Remote hardware support purchased through Point of SolutionsReport or data analysisMenu Rewrites @ hourly rate (including any changes requiring >60 minutes to update)
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Daily Data Offsite backups1-on-1 Virtual TrainingBookkeeping functions & questions
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Client Remote Access to systemOnsite Support (plus Trip charge)Non-partner third-party software integration
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Client Portal including Video training library for employees and managers (password required)Sell PackageInstallation/Repair/Maintenance of hardware or software not purchased through Point of Solutions (full hourly rate/our descretion)
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Basic software questions and answers (during business hours)Close PackageInternet / Wifi Issues
(full hourly rate/our descretion)
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Software Version updates and upgradesTraining: Onsite, Custom Webinars
(full houry rate/our descretion)
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Simple menu updates - <30 minutes not to exceed once every 2 monthsPull/Run reports
(full hourly rate)
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Customer Database exports (full houryly rate)
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Custom Reports
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*billed in 30 minute increments, 30 min minimum; must complete request form and estimate of cost and complete date will be sent for approval prior to starting the project
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** List is not exhaustive; any item not included in table is not included by support, but may be offered as a service at hourly service rate.
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Bold/italics - See website for quick submission forms: www.pointofsolutions.net>Client Portal
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© 2022 Point of Solutions, LLC
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