Chargeback Sheet

	A	B	C	D	E
1	Type	Reason	TMP	TGO
2	Agent Cancellation Reasons (Can be chosen on BOA)	Applications issue / IT	Non-chargeable	Non-chargeable
3		Unprofessional behaviour from the driver	Chargeable	Non-chargeable
4		No response from the customer (Upon Delivery)	Non-chargeable	Non-chargeable
5		Test Order	Non-chargeable	Non-chargeable
6		Duplicate order	Non-chargeable	Non-chargeable
7		Bad Weather	Chargeable	Non-chargeable
8		Difference in order amount	Chargeable	Chargeable
9		Do not deliver to this area	Chargeable	Non-chargeable
10		Incomplete / Wrong Address	Non-chargeable	Non-chargeable
11		Lack of delivery men	Chargeable	Non-chargeable
12		Order modification not possible or extra charge	Non-chargeable	Non-chargeable
13		Too busy	Chargeable	Chargeable
14		Unavailable menu items	Chargeable	Chargeable
15		Vendor Closed	Chargeable	Chargeable
16		Change mind - Mistake / Error	Non-chargeable	Non-chargeable
17		Change mind - No reason	Non-chargeable	Non-chargeable
18		Courier Accident	Chargeable	Non-chargeable
19		Delivery ETA too long	Non-chargeable	Non-chargeable
20		Fake Order	Non-chargeable	Non-chargeable
21		Late Preparation from Restaurant (TGO)	Non-chargeable	Chargeable
22		Never Delivered	Chargeable	Non-chargeable
23		Cold food & spilt delivery	Chargeable	Non-chargeable
24		Food preparation quality	Chargeable	Chargeable
25		Late delivery	Chargeable	Non-chargeable
26		Missing / Wrong Order	Chargeable	Chargeable
27		Wrong / misleading content	Chargeable	Chargeable
28		Non Food Vertical - Vendor Cancellation	Non-chargeable	Non-chargeable
29		Electricity/Internet issue	Chargeable	Chargeable
30		Vendor device issue	Chargeable	Chargeable
31		Vendor refused to prepare the order	Chargeable	Chargeable
32		Vendor location is incorrect	Chargeable	Chargeable
33		Voucher not applied	Non-chargeable	Non-chargeable
34	System Cancellation Reasons (Can't be chosen on BOA)	Incomplete Order	Non-chargeable	Non-chargeable	Payment Didn't Go Through
35		No Pickers	Chargeable	Non-chargeable
36		Failing to Punch Order (MISSED)	Chargeable	Chargeable	Missed Due To Connection Issue
37		Canceled by customer - Before vendor accepted	Non-chargeable	Non-chargeable
38		Failing to Punch Order (EXPIRED)	Chargeable	Chargeable	Vendor Didn't Accept The Order
39		NCR Cancel	Chargeable	Non-chargeable	Issue With The POS Device
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