Casumo Wallet user testing

	A	B	C	D	E	F	H	I	J	K	L	N	O	P	Q	R	T	U	V	W	X	Z	AA	AB	AC	AD	AF	AG	AH	AI	AJ	AL	AM	AN	AO	AP	AR	AS	AT	AU
1	Link to user test	gail.628					anmalh					Richmiestro					Mr JD					Max_21					BlueBird					saracarys					Test summary
2	Task	Success		Completion time	Pain points	User suggestions	Success		Completion time	Pain points	User suggestions	Success		Completion time	Pain points	User suggestions	Success		Completion time	Pain points	User suggestions	Success		Completion time	Pain points	User suggestions	Success		Completion time	Pain points	User suggestions	Success		Completion time	Pain points	User suggestions	Success %	Avg. completion time	Recurring pain points	Actionables
3	Do NRCs know how to hook up a credit card and deposit?	Y	N	1 min	In the bonus selection screen, user said she wanted to find out more about her bonus but didn't know how to do so.	User suggests making navigational labels (side nav and dashboard) more clear as she couldn't find the withdrawal page and the transaction history that easily.	Y	N	1 min 16 sec	User said he'd normally look for his account first to make a deposit.	User suggested making the side navigation labels for my account and the wallet more clear as he did not know what to expect from clicking on each one.	Y	N	2 min 30 sec	After tapping the deposit bar, the user felt confused by landing on the bonus selection view. User said "I just want to add money, I don't want to add a bonus".	User said that the word 'dashboard' was confusing and would've preferred if it was called 'account instead'.	Y	N	1 min 30 sec	In the bonus selection page, user wasn't sure if the title of the page was a link to add a bonus or a page title. In the deposit page, user mentioned that the sentence 'by adding a card you confirm..' did not feel logically placed under the 'Next' CTA. In the deposit page, user was surprised to see the cardholder name field load progressively and said he expected to see it revealed from the start.	In the bonus selection page, user suggests making the title look more like a title as he mistook it for a link. In the deposit page, user suggests making it more clear how to remove a bonus as the 'change' CTA wasn't what he expected. Lastly user suggested that upon changing a bonus and reaching the bonus selection page again, it should be more clear what option is currently chosen as it feels like the same page that was previously used rather than a new state confirming what the user has chosen and how it may be removed.	Y	N	1 min 2 sec	/	/	Y	N	1 min 3 sec	/	/	Y	N	43 sec	/	/	100%	1 min 17 sec	/	• In adding a card view, consider adding the line 'by adding this card you confirm..' on top of the page CTA not under.
4	Do users know how to change a bonus?	Y	N	6 sec	/		Y	N	14 sec	/		Y	N	13 sec	In the deposit view, the 'change' CTA on the bonus wasn't instantly clear to the user. Perhaps a 'remove' CTA might've been more intuitive.		Y	N	30 sec	In the deposit view user mentioned that there was no 'remove' option on the bonus - however he still managed the task easily. In the bonus selection overlay, user mentioned that the interface is not acknowledging that he already added a bonus. Might make sense to have a green 'tick' on the currently selected bonus to make it more clear.		Y	N	9 sec	/		Y	N	8 sec	/		Y	N	7 sec	/		100%	18 sec	Users expected to see a 'remove' CTA on bonuses that were added to a deposit.	• On the bonus in the deposit view, consider using a 'remove' button rather than a change button. • In the 'change bonus view', consider marking which bonus is currently selected and which one may be chosen. • Consider making the title of this view on a white background like the rest of the views.
5	Do users know how to change a payment method?	Y	N	10 sec	In the deposit screen, user tried to change the 'payment method' by tapping the 'change' CTA on the bonus.		Y	N	14 sec	/		Y	N	16 sec	/		Y	N	27 sec	/		Y	N	10 sec	/		Y	N	15 sec	/		Y	N	9 sec	/		100%	14 sec	/	/
6	Do users know how to reach the withdrawal page from outside the wallet?	Y	N	38 sec	Starting from the lobby, user could not understand how to reach the withdraw page. User did not use the deposit bar as a shortcut and also had to think twice about using the side nav to reach the page. User scrolled through the whole nav and also tapped on her account icon in the side nav after searching for a while.		Y	N	54 sec	Starting from the lobby, user could not understand how to reach the withdraw page. User did not use the deposit bar as a shortcut and also had to think twice about using the side nav to reach the page. User scrolled through the whole nav. User also mentioned that he'd expect to find these details under his account.		Y	N	30 sec	/		Y	N	25 sec	/		Y	N	16 sec	/		Y	N	8 sec	/		Y	N	8 sec	/		100%	25 sec	Starting from the casino lobby, users did not know how to navigate to the withdrawal view.	• Consider scrapping the wallet dashboard and having that same info under the account page instead. • Consider exposing a withdraw and a deposit button next to the user's balance in the nav. • Consider exposing both the deposit and withdraw tabs within the wallet for first time depositors.
7	Do users know how to find their full transaction history from outside the wallet?	Y	N	10 sec	From the wallet dashboard, user first tapped the 'withdraw' tab to try find her transactions.		Y	N	12 sec	/		Y	N	43 sec	Starting from the dashboard, user did not easily find out how to see all of his transaction history.		Y	N	30 sec	/		Y	N	16 sec	/		Y	N	31 sec	From the wallet dashboard, the user clicked the 'deposit' button a few times expecting to find her deposit history. The 'See all' transactions link was not noticed that quickly at all and user had to scroll about until she realised it.		Y	N	8 sec	/		100%	18 sec	From the wallet dashboard, it took a few seconds for users to find their full history.	• Consider exposing a medium 'show all transaction history' CTA under the 3 exposed transactions in the dashboard.