| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | CVR_ID | source_type | location | time | rating | reviewer_name | quote_text | tags_all | risk_flags | usage_eligibility | lead_source | score | quote_total | source_file | page | |||||||||||
2 | CVR#0001 | gmb_review | Alpharetta | 22 August 2023 | 5 | Chris Merhoff | Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Tammy was great in presenting options and meeting our needs. Luis was incredible and kept us informed during the entire installation process. We are thoroughly happy with our new shower replacing our 90's shower and garden tub combo. Highly recommend you contact them if you are considering a bathroom remodel. Service: Drywall installation | persona_vic_budget, stage_install, stage_post_install, val_custom_fit, val_price_value | leak_water_damage | lp_ok | Copy of GMB reviews FSBS - Alpharetta.pdf | 1 | ||||||||||||||
3 | CVR#0002 | gmb_review | Alpharetta | 25 July 2023 | 5 | Brendan Kirk | Phenomenal job on renovating my shower. When my outdated shower started to leak into my downstairs ceiling I knew it was time to upgrade. Called up Ron Braddock who showed me everything I needed from plumbing fixes to styles that I liked with no BS. In no time Eric came out right on time, tore out the old tub and hauled it away, fixed the leak as well as the stain that it caused and installed my new walk in shower. And, he did all of this same day. Couldn't be happier and will definitely use these guys again when I need more work done. | stage_first_contact, stage_inhome_consult, stage_install, svc_walk_in_shower, val_reliability, val_service_recovery | leak_water_damage | lp_ok | Copy of GMB reviews FSBS - Alpharetta.pdf | 1 | ||||||||||||||
4 | CVR#0003 | gmb_review | Alpharetta | 11 January 2022 | 5 | Bill Pajerski | Working with Five Star to remodel my bathroom was a great experience being that I am a disable veteran. From the quoting to the installation everything was smooth. Great communication and quality work. They were prompt, responsive to my questions and accommodating to my desires. Highly recommend Five Star Bath Solutions. It all started with Sales expert, Joel. We were so impressed with his knowledge and expertise. All I know if you are a disable veteran these people really talk care of you and if you have any problem you can call them and they are right there to help you again thank you. | stage_install, val_communication | lp_ok | Copy of GMB reviews FSBS - Alpharetta.pdf | 1 | |||||||||||||||
5 | CVR#0004 | gmb_review | Alpharetta | 4 January 2022 | 5 | Mark DeAngelis | They were prompt, responsive to my questions and accommodating to my desires. They made me a custom feature on my tub surround which they never did with previous customers and it came out beautiful. They installed flooring, grout- less tub surround, frameless glass shower door and grout-less shower panels. After and before pictures attached. | stage_inhome_consult, stage_install, stage_post_install, val_custom_fit | lp_ok | Copy of GMB reviews FSBS - Alpharetta.pdf | 1 | |||||||||||||||
6 | CVR#0005 | gmb_review | Alpharetta | 19 October 2021 | 5 | Kristi Morrison | Luiggi installed a new shower for us from Five Star Bath Solutions. He did a fantastic job! We had a lot of rotted wood underneath and he got rid of it all. He was a very nice young man! He really knows what he is doing with shower replacement. Maria was easy to reach on the phone and always answered all my questions! We are extremely happy with this company and the work! | stage_first_contact, stage_install | lp_ok | Copy of GMB reviews FSBS - Alpharetta.pdf | 1 | |||||||||||||||
7 | CVR#0006 | gmb_review | Jacksonville | July 2024 | 5 | Jimmy Smith | Dustin did a tremendous job on renovating our bathroom from a tub to shower. The removal was fast and efficient and the installation was completed as promised. The job looks really good and we are looking forward to using it soon! Thanks for a job well done. | persona_brenda_speed, stage_install, val_fast_install | lp_ok | Copy of GMB reviews FSBS - Jacksonville.pdf | 1 | |||||||||||||||
8 | CVR#0007 | gmb_review | Jacksonville | July 2024 | 5 | D mueller | I needed my bathtub converted to a shower. The problem was I have a second floor condo and most companies will not do the work. I called Five Star and they said my situation was not an issue for them. My experience was nothing less than excellent from begining to end. Joe was the installer and was great! He was polite, informative, considerate of my home and cleaned up after all the work he did. When Joe arrived I had an unsightly, difficult to clean, unsafe deep garden tub. I now have a safe, easy to clean, beautiful shower made from quality material. Lastly, the price was right with a lifetime warranty. Thank you Five Star! | persona_ruth_safety, persona_vic_budget, stage_first_contact, stage_install, stage_post_install, stage_price_value, svc_bathtub_replace, val_clean_respect_home, val_easy_clean, val_price_value, val_process_clarity, val_professional_team, val_safety_aging, val_scope_one_team, val_warranty_peace | legal_dispute | lp_ok | Copy of GMB reviews FSBS - Jacksonville.pdf | 1 | ||||||||||||||
9 | CVR#0008 | gmb_review | Jacksonville | July 2024 | 5 | Lawrence Neeson | Amazing renovation with minimal disruption , turned out better than anticipated | lp_ok | Copy of GMB reviews FSBS - Jacksonville.pdf | 1 | ||||||||||||||||
10 | CVR#0009 | gmb_review | Jacksonville | June 2024 | 5 | Lora Furner | Great service, fair price, and smooth install. The guys were professional and left everything clean. I love my new shower. | persona_sam_trust, persona_vic_budget, stage_install, stage_post_install, stage_price_value, val_price_value, val_professional_team | lp_ok | Copy of GMB reviews FSBS - Jacksonville.pdf | 1 | |||||||||||||||
11 | CVR#0010 | gmb_review | Jacksonville | June 2024 | 5 | Alina Rangosch | Five Star Bath Solutions of Jacksonville remodeled my mother’s shower. We had a great experience working with Kyle and all his team from day 1. All the team were very professional, respectful, proactive, detailed oriented in all aspects, friendly, always ready, and happy to help. The negotiation process, installation and quality control after the renovation had ended, all were smooth, neat, no hidden costs. Excellent customer service. Great quality product. We appreciate very much all the work and help received from ALL the team. | persona_sam_trust, stage_install, stage_post_install, val_professional_team | lp_ok | Copy of GMB reviews FSBS - Jacksonville.pdf | 1 | |||||||||||||||
12 | CVR#0011 | gmb_review | Jacksonville | June 2024 | 5 | Janie Tracy | Bath solution did amazing job with the makeover I love the colors scheme, it’ s so serene and welcoming. | stage_install | lp_ok | Copy of GMB reviews FSBS - Jacksonville.pdf | 1 | |||||||||||||||
13 | CVR#0012 | gmb_review | Jacksonville | June 2024 | 5 | william younger | Had one bathroom redone with a tub and other Bathroom converted in a walk in shower. Joe did a fantastic job. Very professional and nice guy. I would recommend 5 star bath to anyone. Thanks Joe. | persona_sam_trust, stage_install, svc_walk_in_shower, val_professional_team | lp_ok | Copy of GMB reviews FSBS - Jacksonville.pdf | 1 | |||||||||||||||
14 | CVR#0013 | gmb_review | North Seattle | October 2024 | 5 | Matt Paxton | Reliable company with great products. | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | ||||||||||||||||
15 | CVR#0014 | gmb_review | North Seattle | January 2025 | 5 | Patricia Merrill | Chris was knowledgeable and used his technology tools to provide a very clear picture of what we were choosing. We believe in the product and company and trust Chris. He made us feel comfortable with our choice. | persona_sam_trust, val_process_clarity | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | |||||||||||||||
16 | CVR#0015 | gmb_review | North Seattle | January 2025 | 5 | Tian Zhang | Jagger helped me on two walk-in tubs and took the time to answer all of my questions. He is very nice and well-informed and showed me all options in detail. | val_custom_fit, val_safety_aging | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | |||||||||||||||
17 | CVR#0016 | gmb_review | North Seattle | January 2025 | 5 | Nausicaa I | Jagger came to my home for a consult. He was professional and took time to listen and answer my questions. | persona_sam_trust, stage_inhome_consult, val_professional_team | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | |||||||||||||||
18 | CVR#0017 | gmb_review | North Seattle | January 2025 | 5 | Kathryn Wentland | Jaeger was awesome. Great personality. Answered all of our questions. Knowledgeable and forthright. | val_process_clarity | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | |||||||||||||||
19 | CVR#0018 | gmb_review | North Seattle | January 2025 | 5 | Kathie Hansen | Jagger was knowledgeable and efficient. I enjoyed this appointment. | persona_brenda_speed, stage_first_contact, val_fast_install, val_process_clarity, val_reliability | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | |||||||||||||||
20 | CVR#0019 | gmb_review | North Seattle | January 2025 | 3 | Anthony Mayer | Shelby was awesome. Unfortunately, it was out of my price range at the moment, but I will be calling them next year. | persona_vic_budget, stage_price_value, val_price_value | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | |||||||||||||||
21 | CVR#0020 | gmb_review | North Seattle | January 2025 | 5 | Somphorn Un | Had the good fortune of having Shelby come provide an estimate on a couple of bathroom remodels. He was professional and gave detailed explanations of the available products and services suitable for each bathroom. I appreciate his matter-of-fact presentation. Highly recommended. | persona_sam_trust, stage_inhome_consult, val_professional_team | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | |||||||||||||||
22 | CVR#0021 | gmb_review | North Seattle | January 2025 | 5 | Grace Oppenheim | Jagger Willard was amazing and walked through so many options. | val_custom_fit | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | |||||||||||||||
23 | CVR#0022 | gmb_review | North Seattle | January 2025 | 5 | Stephanie Poole | Jagger was a very nice, pleasant, and well- informed representative of Five Star Bath. Jagger helped me with the walk-in tub and took the time to answer all of my questions. | val_safety_aging | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | |||||||||||||||
24 | CVR#0023 | gmb_review | North Seattle | January 2025 | 5 | Steve Anderson | Representative Diane was very helpful. She sent another representative, Chris, who was very, very helpful in showing us how to design our new shower. Both are an asset to your company. | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | ||||||||||||||||
25 | CVR#0024 | gmb_review | North Seattle | January 2025 | 5 | Chris Burton | Just had a visit from Shelby Bell of Five Star Bath Solutions and he was awesome. We have a very large project coming up and we are looking for a partner in this endeavor. Shelby and his company are the front runners in our decision to hire someone. He was thoughtful, informative, and helped explain the process his team would use. He provided us a good baseline on where to start. Thank you, Shelby. I'm sure we will be in touch. | val_process_clarity | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | |||||||||||||||
26 | CVR#0025 | gmb_review | North Seattle | January 2025 | 5 | Taylor Bolibol | Jagger was fantastic! He really takes the time to walk you through every detail and why each decision matters. | lp_ok | Copy of GMB reviews FSBS - North Seattle.pdf | 1 | ||||||||||||||||
27 | CVR#0026 | gmb_review | Richmond | 26 March 2023 | 5 | Ashley Richards | We had a wonderful experience from start to finish, we had a renovation of a small 1950's bathroom including cast iron tub removal, tile removal from walls, and tile removal from floors. The sales representative was very thorough and answered all of our questions and provided samples of finishes. Scheduling the remodel was quick, about 6 weeks out, and the owner and project manager both came to measure, take photos, and review our desires for the remodel. The workmen were polite, on time, and considerate. We had a final walk through with the owner. Everything is beautiful and very well done. We couldn't be happier! | persona_brenda_speed, stage_install, val_fast_install, val_professional_team, val_reliability | workmanship_finish | lp_ok | Copy of GMB reviews FSBS - Richmond.pdf | 1 | ||||||||||||||
28 | CVR#0027 | gmb_review | Richmond | 26 March 2023 | 5 | Walt A. Valdes | Five Star Bath Solutions is extremely professional and transparent. Their quote was realistic for what the area price should be and do not add to it like the other companies. The work was accomplished within the forecasted time period. Not only did they do the tub to shower conversion changed my tile floor to a more durable option as well as changed a single vanity to a double sink vanity. | persona_sam_trust, persona_vic_budget, stage_inhome_consult, stage_price_value, svc_tub_to_shower, val_price_value, val_professional_team, val_scope_one_team, val_transparency_no_hidden | lp_ok | Copy of GMB reviews FSBS - Richmond.pdf | 1 | |||||||||||||||
29 | CVR#0028 | gmb_review | Richmond | 26 January 2023 | 5 | MrJchambe23112 | We are very glad we selected Five Star Bath Solutions of Richmond to convert our tub to a walk in shower. This is a first class company! Their workmanship is excellent as is the quality of materials they use. Their pricing is also very reasonable. We highly recommend them for your remodeling project. You will be pleased! John Chamberlain Midlothian | lp_ok | Copy of GMB reviews FSBS - Richmond.pdf | 1 | ||||||||||||||||
30 | CVR#0029 | gmb_review | Marietta | August 26, 2023 | 5 | Steven Graham | Charlie did an outstanding job presenting and helping us make the best choice for needs. The (2) gentlemen who installed the shower were very professional and clean. We would surely recommend 5 Star Bath Solutions to friends and family | persona_sam_trust, stage_install, val_professional_team | lp_ok | Copy of GMB reviews FSBS - Marietta.pdf | 1 | |||||||||||||||
31 | CVR#0030 | gmb_review | Marietta | August 25, 2023 | 4 | prajakta Deshpande | Positive: Professionalism, Responsiveness | lp_ok | Copy of GMB reviews FSBS - Marietta.pdf | 1 | ||||||||||||||||
32 | CVR#0031 | gmb_review | Marietta | August 25, 2023 | 5 | Andrew Ball | Great job and reasonably priced. Robert was great and they were in and out within one day. Definitely recommend | persona_brenda_speed, stage_install, val_fast_install | lp_ok | Copy of GMB reviews FSBS - Marietta.pdf | 1 | |||||||||||||||
33 | CVR#0032 | gmb_review | Marietta | August 25, 2023 | 5 | Shawnnie Larente | My bathroom is perfect. Still waiting on the seat as been delayed. Not worried. I will recommend this company to anyone. Khalil installed. Honestly it is perfect. It is the prettiest bath I have ever had. My sales person Tim advised me on color and Sean took all the measurements and made some valuable suggestions. Love my bathroom. Thank you. | stage_install | parts_delay | lp_ok | Copy of GMB reviews FSBS - Marietta.pdf | 1 | ||||||||||||||
34 | CVR#0033 | gmb_review | Marietta | August 25, 2023 | 5 | Donna L | The entire experience from ordering to install was the best. The entire team was knowledgeable and professional. When we had an issue they were responsive and timely. From Nate the salesman to Evan & Joe the inatall team they were on time, efficient and friendly. We love our new walkin shower. | persona_brenda_speed, persona_sam_trust, stage_install, val_fast_install, val_process_clarity, val_professional_team, val_reliability | legal_dispute | lp_ok | Copy of GMB reviews FSBS - Marietta.pdf | 1 | ||||||||||||||
35 | CVR#0034 | gmb_review | Marietta | August 25, 2023 | 5 | Lisa Thomas | I highly recommend Five Star bath solution from the first appointment to the end of the job. Everyone we dealt with was friendly and very professional. Owen, our installer, was professional, hard-working, on time, and did fantastic work. | persona_sam_trust, stage_first_contact, stage_install, val_professional_team, val_reliability | lp_ok | Copy of GMB reviews FSBS - Marietta.pdf | 1 | |||||||||||||||
36 | CVR#0035 | gmb_review | Marietta | August 25, 2023 | 5 | RisingSpud | They did a really good job on our shower! | stage_install | lp_ok | Copy of GMB reviews FSBS - Marietta.pdf | 1 | |||||||||||||||
37 | CVR#0036 | gmb_review | Marietta | August 12, 2023 | 5 | Nicole N | We had our master tub converted into a shower unit, to do we had to have a wall built to finish the enclosure. We also had a large box window that I was told would have to be taken out by other companies, we were able to frame into the shower. We also had our hall tub/shower unit turned into a walk in shower unit. Total project took only 2 days! | val_fast_install | schedule_gap, workmanship_finish | lp_ok | Copy of GMB reviews FSBS - Marietta.pdf | 1 | ||||||||||||||
38 | CVR#0037 | gmb_review | Marietta | August 12, 2023 | 5 | Natalie Caricari | My shower replacement is amazing and I could not be more pleased. It is beautiful and completed exactly as described in the work order. 10/10 | lp_ok | Copy of GMB reviews FSBS - Marietta.pdf | 1 | ||||||||||||||||
39 | CVR#0038 | gmb_review | Marietta | August 12, 2023 | 5 | Praveen Koteshwara | Team did an excellent job and the bathrooms looks great. We had 2 bathrooms to remodle. This was completed on time as promised. I liked the fact that all my questions were answered over email. Technicians did excellent work as well. We work from home, and they made sure there was no disturbance. Material looks great and we would not have got a better price than what was offered for both the bathrooms. I will definitely recommend 5 star bath solutions | persona_brenda_speed, persona_vic_budget, stage_install, stage_price_value, val_price_value, val_reliability | lp_ok | Copy of GMB reviews FSBS - Marietta.pdf | 1 | |||||||||||||||
40 | CVR#0039 | gmb_review | Marietta | August 5, 2023 | 5 | Jane Gabler | Wallace and his assistant did a great job. Very respectful and professional. Truly cares about doing a great job. I’m very pleased with my new floor, tub and tub walls. | persona_sam_trust, stage_install, val_professional_team, val_scope_one_team | lp_ok | Copy of GMB reviews FSBS - Marietta.pdf | 1 | |||||||||||||||
41 | CVR#0040 | gmb_review | Marietta | July 29, 2023 | 5 | Beautifully Rooted | Our experience with Five Star Bath was A++! From the free consultation, the measurement confirmation, continuous communication, professionalism, respect of our home, to the installation..We are so pleased and love our new master and guest bathroom showers. We would recommend and use Five Star Bath again. | stage_inhome_consult, stage_install, val_communication | lp_ok | Copy of GMB reviews FSBS - Marietta.pdf | 1 | |||||||||||||||
42 | CVR#0041 | gmb_review | Calgary | Jul 21, 2021 | 5 | Adam Oster | shower and tub replacement | lp_ok | Copy of GMB reviews FSBS - Calgary.pdf | 1 | ||||||||||||||||
43 | CVR#0042 | gmb_review | Calgary | 24 November 2021 | 5 | Bruce R. | Five Star did a great job remodeling our master bathroom. And we could not be happier with our new walk-in shower. Very professional. Now we are looking to get our guest bathroom done as well. Definitely recommended!!! | persona_sam_trust, stage_install, svc_walk_in_shower, val_professional_team, val_safety_aging | lp_ok | Copy of GMB reviews FSBS - Calgary.pdf | 1 | |||||||||||||||
44 | CVR#0043 | gmb_review | Calgary | 8 December 2021 | 5 | Susan Buchanan | Thank you Five Star Bath Solutions!!! You did a fantastic job in our bathroom! | stage_install | lp_ok | Copy of GMB reviews FSBS - Calgary.pdf | 1 | |||||||||||||||
45 | CVR#0044 | gmb_review | Calgary | 22 December 2021 | 5 | Mavis Oxford | Worker very punctual , work beautifully done,very happy,thank you !! | lp_ok | Copy of GMB reviews FSBS - Calgary.pdf | 1 | ||||||||||||||||
46 | CVR#0045 | gmb_review | Calgary | 16 February 2022 | 5 | Maria Luisa Benedicto | https://business.google. com/u/5/reviews/l/0016993 1801747505429#:~: text=I%20had%20my% 20bathroom% 20remodeled%20from% 20sucking%20tub%20to% 20a%20walk%20in% 20shower.%20I%27m% 20so%20impressed% 20by%20the%20work% 20the%20Five%20Star% 20Bath%20Solution% 20people%20did.% 20First%20of%20all% 20everyone%20who% 20did%20the%20work% 20are%20so%20polite% 20and%20helpful.%20I% 20would%20gladly% 20recommend%20this% 20company%20to% 20friends..My% 20washroom%20is% 20what%20I%27d% 20really%20need% 20and%20wanted. | val_communication | lp_ok | Copy of GMB reviews FSBS - Calgary.pdf | 1 | |||||||||||||||
47 | CVR#0046 | gmb_review | Calgary | 1 June 2022 | 5 | Jerry MacDonald | We hired Five Star Bath Solutions back in February, even though we were told that work could not be done until May. We paid the down payment that was required and waited patiently for our turn to arrive in the work queue. John, the installer, came to tear out our basement shower and replace it with the one we had chosen back in February, working diligently and competently on the days of May 26, 27, and 30 to accomplish this renovation. He was pleasant and communicative whenever we checked on his progress or had questions for him. As well, our dealings with the owner, Bulat, were most satisfactory. He was open and honest ... very professional in his demeanor. At the final walk-through to review the finished product, he readily agreed with our assessment that two corner moldings were needed to give the shower a more finished appearance and that he would arrange for an installer to come to do this once the materials were acquired. My wife and I appreciate the people we dealt with us from this company and love our new shower. ... Jerry & Shelley MacDonald. | persona_sam_trust, stage_install, val_financing, val_professional_team | workmanship_finish | lp_ok | Copy of GMB reviews FSBS - Calgary.pdf | 1 | ||||||||||||||
48 | CVR#0047 | gmb_review | Macomb | August 24, 2023 | 5 | Sharon Zmuda | I would give them 10 Stars! I had a full bathroom renovation and took out my tub and put in a walk-in shower with door. I couldn't be happier. John and Isaac did a wonderful, professional job. | persona_sam_trust, stage_install, val_professional_team, val_safety_aging | lp_ok | Copy of GMB reviews FSBS - Macomb.pdf | 1 | |||||||||||||||
49 | CVR#0048 | gmb_review | Macomb | August 12, 2023 | 3 | Alex Johnson | I have mixed feelings. I love the work that was done, and they remarkably did it all in one day. What I don’t love is the mess that was left behind. Pieces of the old bathtub and wall tile. That I had to clean up myself. In some ways they went above and beyond and repainted part of the shower ceiling but…not the spot they hung a new shower rod in. And while they did install a window kit. The window doesn’t function anymore and I had to call to get them to come back. Which they did at an unannounced time. No call the day prior, on a day of my choice , thank God I just happened to have the day off. Otherwise I would have missed them. They did put the handle that was broken off the window back on but stated that it “wouldn’t do much as the window still doesn’t open. But pics and videos were taken.” They couldn’t get in touch with their project manager so I should look out for a call at some point today or soon. I would also suggest shoe covers it’d just be appreciated | persona_brenda_speed, stage_install, svc_bathtub_replace, val_fast_install | schedule_gap, leak_water_damage | lp_ok | Copy of GMB reviews FSBS - Macomb.pdf | 1 | ||||||||||||||
50 | CVR#0049 | gmb_review | Macomb | July 25, 2023. | 5 | Brad Lied | Dominic came by to discuss our options, he was very thorough and passionate about his job. Definitely go with this company | stage_install, val_custom_fit | lp_ok | Copy of GMB reviews FSBS - Macomb.pdf | 1 | |||||||||||||||
51 | CVR#0050 | gmb_review | Macomb | July 25, 2023. | 1 | Michelle Holfelder | I've been trying to get ahold of my sales rep but they are not responsive. I lost my job and need to cancel my contract and GET MY DEPOSIT BACK IMMEDIATELY! Nobody is answering my emails/calls! | stage_install | callback_failure | internal_only | Copy of GMB reviews FSBS - Macomb.pdf | 1 | ||||||||||||||
52 | CVR#0051 | gmb_review | Macomb | 26 June 2023 | 1 | Kristin Greuling | Will not recommend this company to anybody. My bathroom still is not finished since March. We've had four different installers come out and each time they've screwed something up. Not recommend this to anybody. Do not go to five Star bath. They are the worst | stage_install | workmanship_finish | internal_only | Copy of GMB reviews FSBS - Macomb.pdf | 1 | ||||||||||||||
53 | CVR#0052 | gmb_review | Macomb | 26 June 2023 | 5 | Kathy Gee | Khalil is a professional installer. He was extremely dedicated to his work and truly cared about getting everything right on the job. He was very informative and wanted to be sure that I loved the walk-in shower installation! He was a kind young man and a very hard worker! | persona_sam_trust, stage_install, svc_walk_in_shower, val_process_clarity, val_professional_team, val_safety_aging | lp_ok | Copy of GMB reviews FSBS - Macomb.pdf | 1 | |||||||||||||||
54 | CVR#0053 | gmb_review | Macomb | 26 May 2023 | 5 | Barbara Drouillard | I love my new shower. I did have a few issues and PAIGE GARRISON was the most amazing customer service for this company. I hope Paige get recognized for her concern for the work being done correct. | stage_post_install | legal_dispute | lp_ok | Copy of GMB reviews FSBS - Macomb.pdf | 1 | ||||||||||||||
55 | CVR#0054 | gmb_review | Macomb | 26 May 2023 | 5 | Nancy McPhillips | Al and Nick did demo down to the studs to replace my old tub with a walk in shower and fold up bench. I also had flooring done and my old tile backsplash covered. Al had to do some problem solving with some unexpected plumbing and vent issues which all worked out. They were clean, pleasant and willing to explain the process. | svc_bathtub_replace, svc_walk_in_shower | legal_dispute | lp_ok | Copy of GMB reviews FSBS - Macomb.pdf | 1 | ||||||||||||||
56 | CVR#0055 | gmb_review | Macomb | 26 March 2023 | 5 | Patricia Bennett | Awesome! I was amazed at the finished product. I had my bath tub changed over to a walk in shower. They did a great job, and were respectful of my home. They made a huge mess with the demo of the tub and then cleaned up every spec of dust. I highly recommend! | stage_install, svc_walk_in_shower, val_clean_respect_home | workmanship_finish | lp_ok | Copy of GMB reviews FSBS - Macomb.pdf | 1 | ||||||||||||||
57 | CVR#0056 | survey | Alpharetta Ga | The owner came out and she liked what he had to say after getting several other quotes | stage_inhome_consult, stage_post_install | lp_ok | Facebook Online | 10 | Booking $8,574 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
58 | CVR#0057 | survey | Annapolis MD | Sales person was great, he liked that he had actual samples unlike others who just had pictures and he liked the owner's follow up. He was very open and honest. | persona_sam_trust, stage_post_install | lp_ok | Angie's List | 9 | $26,836 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
59 | CVR#0058 | survey | Annapolis MD | Liked the prices and products they had to offer | lp_ok | Home Advisor | 10 | $10,179 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
60 | CVR#0059 | survey | Annapolis MD | Quality of the work | lp_ok | Home Advisor | 9 | $8,861 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
61 | CVR#0060 | survey | Annapolis MD | Sales person, quality of the product and he said they did a really nice job. He's going to be a repeat customer. Wants to get his front bathroom done this summer | stage_install | lp_ok | USA Online Book | 10 | ing PPC $5,959 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
62 | CVR#0061 | survey | Annapolis MD | Five Star wasn't that much higher but he liked the guarntee. | lp_ok | Home Advisor | 10 | $9,627 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
63 | CVR#0062 | survey | Annapolis MD | Based on the online reviews | lp_ok | USA Online Book | 10 | ing SEO$11,278 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
64 | CVR#0063 | survey | Annapolis MD | No real reason, Five Star was the first one she went with. | lp_ok | KeyWord Conne | 8-9 | cts $20,200 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
65 | CVR#0064 | survey | Annapolis MD | They were nice | lp_ok | Home Advisor | 10 | $7,383 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
66 | CVR#0065 | survey | Annapolis MD | Best service, materials quote and was able to start the project sooner than the other companies they got quotes from. Already left reviews on yahoo and yelp but will also leave a google review | stage_inhome_consult, stage_post_install, stage_price_value | lp_ok | Home Advisor | 10 | $16,566 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
67 | CVR#0066 | survey | Austin TX | Five Star was the only company they got an estimate from. Happy with the service | stage_post_install | lp_ok | USA Online Book | 10 | ing SEO$14,202 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
68 | CVR#0067 | survey | Austin TX | Pricing and timeline. Repeat customer | lp_ok | Home Advisor | 10 | $9,284 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
69 | CVR#0068 | survey | Cache Valley UT | Timeline | lp_ok | Google SEO Call | 10 | $9,985 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
70 | CVR#0069 | survey | Cache Valley UT | 10 - They hired us because our price was a little over budget and we adjusted to meet his budget, he appreciated that | persona_vic_budget, stage_price_value, val_price_value | lp_ok | Google PPC Call | $9,950 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
71 | CVR#0070 | survey | Cache Valley UT | Went with the first one she saw. | lp_ok | USA-PPC-Web-L | 8 | imited tim$1e6 o,6ff0e0r | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
72 | CVR#0071 | survey | Cache Valley UT | Price | persona_vic_budget, stage_price_value, val_price_value | lp_ok | Home Advisor | 10 | $13,330 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
73 | CVR#0072 | survey | Cache Valley UT | Just went with the first one he saw in the phone book | stage_first_contact | lp_ok | Home Advisor | 9 | $0 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
74 | CVR#0073 | survey | Central MD | Timeline and pricing. | lp_ok | USA Online Book | 7 | ing SEO $2,851 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
75 | CVR#0074 | survey | Central MD | Good reviews, service | stage_post_install | lp_ok | USA Online Book | 10 | ing SEO$10,715 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
76 | CVR#0075 | survey | Central MD | Reviews, options were available. | val_custom_fit | lp_ok | USA Online Book | 10 | ing SEO$22,727 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
77 | CVR#0076 | survey | Central MD | Affordability and materials for the shower | lp_ok | USA Online Book | 10 | ing SEO$14,358 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
78 | CVR#0077 | survey | Central MD | Seen a work from other homes, was very please with what she saw | lp_ok | Google SEO Call | 10 | $9,361 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
79 | CVR#0078 | survey | Central MD | First people he found, prompt response. | lp_ok | CA Online Booki | 10 | ng SEO $4,679 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
80 | CVR#0079 | survey | Central MD | Other companies seemed to not care about getting his business | lp_ok | Google PPC Call | 8 | $5,620 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
81 | CVR#0080 | survey | Edmonton AB | Cheaper | lp_ok | CA Online Booki | 6 | ng SEO $4,753 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
82 | CVR#0081 | survey | Edmonton AB | Repeat customer | lp_ok | Past Work | 10 | $3,360 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
83 | CVR#0082 | survey | Edmonton AB | They had mold, no other company was willing to fix the issue. | legal_dispute | lp_ok | CA Online Booki | 10 | ng SEO $4,336 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
84 | CVR#0083 | survey | Edmonton AB | Time line, liked the materials for her shower | lp_ok | Google PPC Call | 10 | $5,989 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
85 | CVR#0084 | survey | Edmonton AB | She saw us online and on TV; recognizable; been around for a long time. | lp_ok | BBB | 10 | $4,974 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
86 | CVR#0085 | survey | Kansas City Kansa | Owner came out, built a relationship | stage_inhome_consult | lp_ok | sHome Advisor | 10 | $9,845 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
87 | CVR#0086 | survey | Kansas City MO | Price | persona_vic_budget, stage_price_value, val_price_value | lp_ok | KeyWord Conne | 10 | cts $13,147 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
88 | CVR#0087 | survey | Layton/Ogden | Liked materials used, very professional | persona_sam_trust, val_professional_team | lp_ok | Siren | 10 | $9,972 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
89 | CVR#0088 | survey | Layton/Ogden | Liked the guy who came out to give the estimate, very informative | stage_inhome_consult, val_process_clarity | lp_ok | USA Online Book | 10 | ing PPC$15,026 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
90 | CVR#0089 | survey | Layton/Ogden | Good quality better price compared to the other estimates. | persona_vic_budget, stage_price_value, val_price_value | lp_ok | Siren | 10 | $8,150 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
91 | CVR#0090 | survey | Layton/Ogden | Didn't get any other estimates, just went with FSBS | lp_ok | Home Advisor | 10 | $9,912 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | ||||||||||||||||
92 | CVR#0091 | survey | Layton/Ogden | price and quality | persona_vic_budget, stage_price_value, val_price_value | lp_ok | Home Advisor | 7 | $10,524 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 1 | |||||||||||||||
93 | CVR#0092 | survey | League City TX | liked the second service guy who came out | stage_inhome_consult, stage_post_install | lp_ok | home advisor on | 10 | line booking $0 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 3 | |||||||||||||||
94 | CVR#0093 | survey | League City TX | good quality, price reasonable | persona_vic_budget, stage_price_value, val_price_value | lp_ok | USA Online Book | 10 | ing SEO $9,210 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 3 | |||||||||||||||
95 | CVR#0094 | survey | Marietta GA | she googled several companies; made her decision based on reviews | lp_ok | USA Online Book | 10 | ing SEO $9,154 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 3 | ||||||||||||||||
96 | CVR#0095 | survey | Marietta GA | No reason, they just like what they had to offer | lp_ok | Google SEO Call | 10 | $10,912 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 3 | ||||||||||||||||
97 | CVR#0096 | survey | Memphis TN | Price was not the lowest but he was happy with the products that were offered | persona_vic_budget, stage_price_value, val_price_value | lp_ok | Home Advisor | 10 | $8,994 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 3 | |||||||||||||||
98 | CVR#0097 | survey | Memphis TN | most convienent | lp_ok | Home Advisor | 15 | $20,414 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 3 | ||||||||||||||||
99 | CVR#0098 | survey | Memphis TN | Price and availability | persona_vic_budget, stage_price_value, val_price_value | lp_ok | USA Online Book | 9 | ing SEO$10,899 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 3 | |||||||||||||||
100 | CVR#0099 | survey | Memphis TN | availability | lp_ok | Direct Mail | 7 | $10,782 | SAN 2021 FSBS NPS Outbound List - Survey - Request Reviews - Survey Sanitized.pdf | 3 |