ABCDE
1
 Ravindra
2
Task Click PathObservationsQuotesTask Completion
3
Write the task number and directions here.
Record what path the participant took to complete the task.
Note down behaviors, opinions, and attitudes along with any errors, issues, or areas of confusion.Note any significant quotes (positive and negative).Choose if the task was:
1 - easy to complete
2 - completed but with difficulty
3 - not completed
4
Prompt 1: Open the BrokerEase & create a new client enquiry.login> + icon > calculate cost> Generate UID > printParticipant is easily able to navigate Is having confusion about where to view the created enquiry
sounds confused		" where do I go to see the created enquiry"1
5
Prompt 2: Visit a clients profile and view their vehicle details.home>client> client detailswasn't able to figure out the slider interation" I can see vehicle details written but how to access it"3
6
Prompt 3: Notify the client regarding their pending paymentshome>fine>notifyhad to surf a bit before finding fine option" there is no option saying notify "2
7
Prompt 4: View history of the recent transactions done.home> historyeasily navigated 1
8
Prompt 5: From the Home Page, Figure out where would you go to upload documents for a specific new client.home>client> client detailscan see the option for vehicle details but can't access
Frustrated that they can see the option but clicking isnt working		" again I can see it but don't know how to access it"3
9
Additional Notes: Participant said it would have been easy if there was a dedicated section related to enquires
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