(RH) Study of actual sales returns as percentage of revenues

	A	B	C	D	E	F	G	H
1
2	RH (FY2013=YE2014)	FY2010	FY2011	FY2012	FY2013	FY2014	FY2015	FY2016
3	Net revenue	$772,752	$958,084	$1,193,046	$1,550,961	$1,867,422	$2,109,006	$2,134,871
4
5	unrevised actual sales returns	$83,135	$103,097	$132,884	$158,534
6	actual sales returns			$82,758	$79,605	$89,124	$101,575	$109,642
7	merchandise exchanges			$43,760	$78,929
8
9	Waterworks adjustment
10	Waterworks Net revenues							$74,827
11	RH Segment Net revenues							$2,060,044
12	adj. actual sales returns	$83,135	$103,097	$82,758	$79,605	$89,124	$101,575	$105,799
13
14	As percentages:
15	unrevised actual sales returns	10.76%	10.76%	11.14%	10.22%
16	actual sales returns			6.94%	5.13%	4.77%	4.82%	5.14%
17	merchandise exchanges			3.67%	5.09%
18
19
20
21	WSM		FY2011	FY2012	FY2013	FY2014	FY2015	FY2016
22	Revenue		3,720,895	4,042,870	4,387,889	4,698,719	4,976,090	5,083,812
23
24	Actual sales returns		244,166	269,910	292,372	313083	317,090	306,749
25	%age of revenue		6.56%	6.68%	6.66%	6.66%	6.37%	6.03%
26
27	AEO
28	Revenue		3,475,802	3,305,802	3,282,867
29
30	Returns		86895	85871	79813
31			2.50%	2.60%	2.43%
32
33	NILE			FY2013	FY2014
34	Revenues		400,035	450,008	473,516
35
36	Returns / actual sales returns		36440	38892	50211
37			9.11%	8.64%	10.60%
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100