Journey Mapping - Finde.xlsx

	A	B	E	H	K	N	O
1	Nielsen Norman Group Journey Map Template © By Sarah Gibbons See template instructions at nngroup.com/articles/journey-map-digital-template. Course version of template: https://docs.google.com/spreadsheets/d/17dunyhhAPljFzo5L5g5lh62NvK6CSkvfYV7SAv9U7ro/edit?usp=share_link
2	Making Weekend Plans - Senior Emily
3		Actor:	Scenario:	Goals:	Expectations:	Team:	15
4		Senior Emily Emily is a senior at Columbia University who majors in computer science. She enjoys going out with friends to dinner, museums, and concerts. She finds spending time with friends as an outlet to manage her schoool stress and improve her mental health.	Making weekend plans with her friend group Emily is looking to make a plan with her friends this weekend. She texts in her friend group chat with 5 other girls about grabbing dinner Saturday night.	• Find a time that works for her and her 5 friends on Saturday night • Find a restaurant that all her friends agree on • Make this plan in a stress free manner without wasting too much time	• That all her friends respond in the text group chat and in a timely manner • That all her friends are transparent about their schedules and what restaurants they are willing to eat at • That her friends do not flake or last minute cancel	Date: Version #:	10/9/24, version 1
5	Phase Name & Goal	Initiate Plans	Gather Responses	Attempt to Finalize Plans	Reschedule Plans
6	Phase Name & Goal	Make a groupchat with friends and send message to make weekend plans	Wait for friends to respond and facilitate discussion of potential dates, times, and activities	Try to set a plan that accomodates everyone's schedules and preferences	Accept that this weekend does not work and postpone plan to a later date
7	Doing	Determine which friends to reach out to for plans	Wait for friends to respond to the initial idea of the hangout	Compare availabilities for the weekend	Accept that a few friends had things come up and are no longer available and now we will have to reschedule to to a later date
8		Make a groupchat with those friends	Suggest what dates and times I am available to hangout	Identify times where everyone is available	Re-prompting everyone to enter their availability in the chat
9		Text in the groupchat to see if the friends are free this weekend	Ask about friends' availabilities	Identify restaurant that aligns with group's interests	Waiting for responses from everyone
10			Suggest some activities the group might all enjoy doing	Verify with friends that identified time and place works for the group	Picking a date when everyone is available
11			Suggest a restaurant the group might enjoy eating at	Wait for responses	Re-prompting for comfirmation before making reservation
12					Make the reservation for a future date
13	Thinking & Saying	"Who do I want to hang out with this weekend?"	“I am free all day Saturday"	"What is a time and day that everyone is available?"	"Olivia and Sarah had to cancel last minute because a last minute club meeting. I think we should just reschedule as now a large amount of the group isn't free"
14		"Who have I not seen in a while?"	"Do you all wanna do a group family dinner together?"	"It seems like they are down for Happy Hot Hunan."	"Hi, it seems like no time works for all of us now this weekend. Do you all want to reschedule?
15		"I hope my friends are free this weekend."	"What days or times are you guys free?"	"I see this Saturday between 6pm and 8pm works best, let's suggest and confirm that."	"I wish this process can be faster"
16		"I hope that they respond to my text."	"Are you guys down for Happy Hot Hunan?"	"Does this Saturday at 6pm at Happy Hot Hunan work for everyone?"	"Please, please confirm since there will be a cancellation fee"
17		"I hope that this does not become overwhelming/stressful to coordinate."			"Gosh, I really hope no one would flake since they'll charge my card"
18					"The reservation is made. Please make sure to let me know if you can no longer make it 48 hours in advance."
19					"Now let's hope this plan will actually happen."
20	Feeling	Excitement: I have had a long, stressful week and hanging out with friends will be a great break and way to mentally reset.	Impatient: I want my friends to reply quicker	Excited: There was a time that worked for everyone to have dinner, and there is also a restaurant that everyone is interested in	Frustrated: It took a super long time just to schedule a dinner with everyone and people then cancelled last minute
21		Anxiety: what happens if no one responds, what if no one is free	Eager: I really want to hang out and get dinner with my friends!	Worried: I hope everyone is still available for dinner and we won't have to push this back	Annoyed: I feel like they don't want to hang out and people take so long to respond.
22			Confused: I don't know what my friends' schedules are like... or if they even want to hang out		Worried: I'm a little worried about the cancellation fee
23					Hopeful: The reservation is made and I am looking forward to it happening.
24					Disappointed: I feel disappointed because the initial plans did not work out
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27	Oppotunities & Ideas	Network tracker to see who you haven't hung out in a while	Poll to see who is available this weekend	Visualization tool of all friends calendars that highlights mutual free times	Can we have some form of calendar invite system that penalizes individuals for flaking?
28		Shared interest tracker -- what people in your network are interested in doing this weekend	Tool that tracks who liked a text or responds positively and aggregates the data	Visualization tool to show friends' interests and preferences simultanesouly	Auto venmo request to people who cancel last minute
29			Poll on activities that people are most interested in
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