Technical Responsibilities Chart 7/2019
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Technical System, Service, or FunctionPrimary ResponsibilitySecondary Responsibility (Backup)All requests for support should be directed to the primary unless the primary is taking time off from work, out sick, or otherwise unavailable for an extended time.
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Infinite Campus / Active Directory (New Staff Accounts)IAMMary Hensley
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Active Directory (New Student Accounts)IAMAnthony Harvey
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Apple Laptop Repairs (In District)Patrick SmithLisa Degrace
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Apple Laptop Repairs (Out of District)Mary Hensley
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Assessment Systems (Aspire, Acuity, CMAS, & PARCC)Marv CarmackTBD
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Auditorium and Theatre Multimedia Systems (i.e. Venue)Helder PerezPatrick Smith
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Central Storage, Inventory, & ProcurementMary HensleyMarv Carmack
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Chromebook Repairs (In House)Tech Team
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Chromebook Repairs (Out of District)Mary Hensley
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Common Area Widescreen Displays (TV Monitors)Helder PerezPatrick Smith
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Data Backup SystemsAnthony HarveyMarv Carmack
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Data Compilation & State ReportingJill RogersLori Martinez
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Database SyncronizationsAnthony HarveyTyler Tech, IC (CIC), Enrich, IAM
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Digital Marquee SignsHelder/PatrickMarv Carmack
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Domain Name Registration/CertificatesMary HensleyAnthony Harvey
Network Solutions/GoDaddy
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e-Rate Processing & ComplianceMary HensleyMarvin Carmack
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Electrical Building Supply and InfrastructureEdgar AvilaLakewood Electric
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Elementary Bells, Alarms, and PA System - OLD BUILDINGSEdgar Avila
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EnrichStudent ServicesJill Rogers
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Fee/Fines Collection / Student Services DepartmentPriscilla Morales
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Follet Library SystemBrendan Hacket
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General Bishop Tech SupportLisa DegraceTokku Addisu, Patrick Smith
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General CFHSC Tech SupportTokku AddisuHelder Perez
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General Charles Hay Tech SupportLisa DegraceTokku Addisu, Patrick Smith
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General Clayton, Cherrelyn Tech SupportTokku AddisuLisa Degrace, Patrick Smith
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General EHS Tech SupportHelder Perez, Patrick SmithTokku Addisu, Lisa Degrace
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General EMS/ELA Tech SupportHelder Perez, Patrick SmithTokku Addisu, Lisa Degrace
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General ESSC Tech SupportTokku AddisuHelder Perez
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General Maddox Tech SupportHelder PerezPatrick Smith
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General RDAB/OMT Tech SupportAnthony HarveyHelder Perez
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Go Guardian (Chromebooks)Marvin CarmackTBD
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Google Administration and AppsMarvin CarmackTBD
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Infinite Campus Pictures Jill RogersLori Martinez
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Interface Communications Service CoordinationMarv CarmackMary Hensley
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iPad App Purchases and LicencesMarv Carmack
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iPad/Chromebook Damage, Loss, & Theft ReportingSchool Deans/AdminHelder Perez, Lisa Degrace, Tokku Addisu, Patrick Smith
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iPad/ChromeBook Repair CoordinationMary Hensley
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IAM Single Sign On Syncing System (Password Reset)Mary HensleyAnthony Harvey
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Learning Software and Service Licenses - TECHNOLOGYMary HensleyMarv Carmack
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Learning Software and Service Licenses - LEARNING SERVICESTamara NickersonPaul Whitaker
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Linx Service CoordinationMarvin Carmack
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Mac/iPad JAMF Management (MDM)Lisa DegraceMarvin Carmack
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Network Firewall, Security, & Filter (Fortinet)Anthony HarveyOCx Networks
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Nutrition Services and F&R Systems (POS)Tokku AddisuAnthony Harvey
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OCx Telecommunications Service CoordinationMary HensleyAnthony Harvey
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Paper Cut / Page DNA / Business Services DepartmentNicole Purcell
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Phone Systems Management (Shoretel), (SPRINT)Mary Hensley
Minor issues: Tokku . Major issues: support@ocxnet.com
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Printing & Copying (Print Shop) / Business Services DepartmentNicole Purcell
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Prox CardsMary HensleyMarv Carmack
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SchoolViewHelder PerezTech Team
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Security Systems (Genetec cameras, Raptor, AI Phones, & card readers) Marv CarmackAnthony Harvey / Interface Communications
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Servers, Switches, & NetworksAnthony HarveyOCX
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Shoutpoint Messenging SystemLori MartinezJill Rogers
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Software License Curation (Laptops and Desktops)Mary HensleyAnthony Harvey
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Sprint Cell PhonesMary Hensley
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STEM and Fabrication Lab Support / Learning Services DepartmentTech TeamKirk Henwood
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Student Data PrivacyMarv CarmackPaul Whitaker
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Student Information Systems (Infinite Campus)Lori Martinez, Jill RogersLori Martinez, Jill Rogers
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Student Learning Accounts Management / Learning Services DepartmentPaul Whitaker
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Student Records / Student Services DepartmentPriscilla Morales
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TEC/CFHSC Bells, Alarms, and PA SystemPatrick Smith, Tech TeamMarv Carmack
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UPS Temporary Power SystemsAnthony HarveyTech Team
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Visions & iVisionsAnthony HarveyMarv Carmack
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Venue SystemHelder PerezPatrick Smith
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Webhelpdesk Data and UsageTokku AddisuPatrick Smith
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Webhelpdesk ManagementMary HensleyMarv CarmackSolarwinds
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Website Management / District and DepartmentJulie McMorrisMarv Carmack
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