Warranty Claim Form 10
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TimestampEntry IDName-FirstName-LastCurrent Shipping AddressCurrent Shipping Address-Street AddressCurrent Shipping Address-Street Address Line 2Current Shipping Address-CityCurrent Shipping Address-RegionCurrent Shipping Address-Postal / Zip CodeCurrent Shipping Address-CountryEmailPhone NumberDate of PurchaseSurge Protection Unit PurchasedProduct Serial # (optional)Product Error Code (EMS units)Description of IssueCompany NameInstaller AddressInstaller Address-Street AddressInstaller Address-Street Address Line 2Installer Address-CityInstaller Address-RegionInstaller Address-Postal / Zip CodeInstaller Address-CountryInstaller's NameInstaller PhoneProof of PurchasePicture of Portable unit plug or Hardwired unit inside.Picture of Portable unit receptacle (only)Form HostCopy of Surge Protector Unit PurchasedWarranty StatusReason for DenialWARRANTY SO NUMBERDATE WARRANTY SO WAS ENTEREDFirst and Last Name (Potential Duplicate)Tracking NumberNotes
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6/22/2018 8:58:001513Vanessa GrayGray106 Cara Cove RoadNorth EastMaryland21901United Statesvlgray@gmail.com410-698-21608/31/2017SSP-30XE0 - NormalThe surge protector was in use and the green and blue light were on and red was off. Smoke started to come out of the unit. Looks like a bad connection on the hot lead into the lug. It also melted the molded male plug on my RV cord.United Stateshttp://www.123formbuilder.com/upload_dld.php?fileid=4d6c653d13858a28249714a5ae67a8f2http://www.123formbuilder.com/upload_dld.php?fileid=a220955fb521725648cc98d52de567e0http://www.123formbuilder.com/upload_dld.php?fileid=d4d1a98f460709983e5d2a30e00f675dhttp://www.progressiveindustries.net/warranty-claim-formSSP-30Xdeniedduplicate claim from old formVanessa GrayGray
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6/22/2018 11:20:001523Ronald KlimaszewskiKlimaszewski8120 SW 215TH TER8120 SW 215TH TERDunnellonFL34431United Statesrklimaszewski@hotmail.com352-897-06713/8/2018EMS-PT50X123466682E0 - NormalThe unit started making a loud humming/buzzing sound that you can hear from inside the camper and can feel it vibrating when you touch it. I called last week and was told to put in a warranty request.United Stateshttp://www.123formbuilder.com/upload_dld.php?fileid=0c776a383037360725d73e07e2d83812http://www.123formbuilder.com/upload_dld.php?fileid=91c36aef59bf6a202a41d501109c79a9http://www.123formbuilder.com/upload_dld.php?fileid=3076e45f190eaf6f11bbd8eb8ac89fb4http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xdeniedduplicate claim from old formRonald KlimaszewskiKlimaszewski
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6/22/2018 12:30:002RonnieBelanga285 HeatherTemperanceMichigan48182United Statesbelanga1@bex.net419-349-59601/5/2015EMS-PT50CE6 - Line 2* Low VoltageUnit shows no line 2 voltageUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=bdb61b51f2c7106f8feb0d303c72c5a5https://www.123formbuilder.com/upload_dld.php?fileid=4a0754dd88d3321ac44e01768a8b5bbchttps://www.123formbuilder.com/upload_dld.php?fileid=6954c60c26a4eb469b5c46d9bdfddc5fhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capproved19520176/26/2018RonnieBelanga
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6/22/2018 12:45:003AndrewMiller10945 Carolina Trace RoadHarrisonOhio45030United Statesandymiller55@yahoo.com513-544-08149/21/2016EMS-PT30CE0 - NormalPower comes into unit from box but no power out to RV?United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=7625b989ca0f9d2edd4b9f590286f6e7https://www.123formbuilder.com/upload_dld.php?fileid=e979887224dc8139290c420c56dd4f5dhttps://www.123formbuilder.com/upload_dld.php?fileid=cde1d7115b5e50bcc9afac597485aff4http://www.progressiveindustries.net/warranty-claim-formEMS-PT30Capproved19521176/26/2018AndrewMiller
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6/22/2018 14:39:003KatSmith1402 S Cherry StTrlr 37TomballTexas77375United Statespurplekat61@yahoo.com817-734-18326/26/2017EMS-PT30X123460223E0 - NormalThunder storms causing surges etc. Lost power to trailer. When checked found ems outlet melted on one side. 817 734-1832United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=565ceeb81862a77212610fac1ce2559ahttps://www.123formbuilder.com/upload_dld.php?fileid=0aee7353ae17aae550ccc4ee9c5be45chttps://www.123formbuilder.com/upload_dld.php?fileid=714e65ffd79c2c711db5717fa374796chttp://www.progressiveindustries.net/warranty-claim-formEMS-PT30Xapproved19521196/26/2018KatSmith
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6/22/2018 19:22:004JohnMorrow13001 Cleveland Gibbs Road#79RoanokeTexas76262United Statesjmorrow143@aol.com817-680-76105/18/2017EMS-PT50X123461353E0 - NormalMy EMS-PT50X stopped working. It looks perfectly normal but it doesn't work or illuminate. It doesn't have any product error codes because it does not come on. I purchased this unit new a little over a year ago.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=923dce421ac48ab2c5666c958653cc7dhttps://www.123formbuilder.com/upload_dld.php?fileid=053979fa1c7f7db774a7fb469c970935https://www.123formbuilder.com/upload_dld.php?fileid=917fbe8c46b538653154a9744d5eafe1http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19521246/26/2018JohnMorrow
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6/22/2018 19:22:005joeBergant2505 s catalinaspringfieldMissouri65804United Statesjbergant@sbcglobal.net417-883-40034/22/2015EMS-PT50CE3 - Line 1 High Voltageno power from unitUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=72740f5fe7a6cc5729e16902a37dfc14https://www.123formbuilder.com/upload_dld.php?fileid=26a105d73eae07eedda4420ad9f92edbhttps://www.123formbuilder.com/upload_dld.php?fileid=3fa2e8e8371beb07331caba10a2e20fbhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50CapprovedBrad approved on06/26/201819521296/26/2018joeBergant
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6/23/2018 11:00:006Donald EckersleyEckersley33 Roundabout Ln# 289HuntsvilleTX77320United Statesdecker3998@gmail.com817-307-29076/23/2018EMS-PT30CE3 - Line 1 High VoltageHello, unit shut off, Showed E3. After unplugging and checking outlet (showed 120 v). When I plugged back in nothing.It appears to have water intrusion. It's been at least 4 years since i bought it, and i have neither the box or the receipt. I'm sending the proof of purchase for the 50 amp I bought so you know I'm a loyal customer. I understand if this means I can't fix it under warranty. If that's the case, how about a discount on the purchase of the new improved pt30x? Thanks Don EckersleyUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=fb1fd71d4546224842e7ccdd8a46f892https://www.123formbuilder.com/upload_dld.php?fileid=f05f895433ed675646f6f1050da0ce0bhttps://www.123formbuilder.com/upload_dld.php?fileid=e768b8c3b636ec4eb2159fac845788e5http://www.progressiveindustries.net/warranty-claim-formEMS-PT30Capproved19521436/26/2018Donald EckersleyEckersley
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6/23/2018 23:23:007JasonSyvrud133 chatham rdHavelockNC28532United Statessarahsyvrud@gmail.com608-772-89888/14/2017EMS-PT50XE0 - NormalDose not push any power through the unit. Says the IRS volts but no amps. Shows normal function codeUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=840addc073a16fd26238d14fe8004840https://www.123formbuilder.com/upload_dld.php?fileid=1595c1ae8992f205ca2e1d712f519287https://www.123formbuilder.com/upload_dld.php?fileid=9458bb561877a12596905c998abcaf9ahttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19521546/26/2018JasonSyvrud
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6/24/2018 16:37:008HerschelNelson6104 SalemOaks CtNorth ChesterfieldVA23237United Statesherschelnelson@yahoo.com804-748-66089/3/2016EMS-PT30CNAE0 - NormalLost power to the RV. Inspected unit. There were no error codes. Voltage was 121.rnTurned off the circuit breaker and turned in back on after 30 seconds. After five minutes with no power to the RV disconnected the unit and plugged the RV directly into the service. No worries for remainder of stay. This unit has served me well. Been very pleased with it. Purchased it after a review in Trailer Life Magazine right after I bought my first RV.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=0ccc19dcc3bf913e47534349395fb22chttps://www.123formbuilder.com/upload_dld.php?fileid=934e0540e140ec7b8284c7b0c4da8060https://www.123formbuilder.com/upload_dld.php?fileid=2f5f4fbf720d9dc55b50fc2ca6d22423http://www.progressiveindustries.net/warranty-claim-formEMS-PT30Capproved19521596/26/2018HerschelNelson
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6/25/2018 9:51:009jamesvlass14370 Freemanville RdMiltonGeorgia30004United Statesjvjewelrydesign@bellsouth.net770-598-612011/15/2016SSP-30X1900-11-08 2:48E1 - Reverse Polarityhouse batteries not charging properlyUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=c0f7eee5f4a20a33bc247a0cd6b3b174https://www.123formbuilder.com/upload_dld.php?fileid=10faf95f72e88803b784545190dd7ecbhttp://www.progressiveindustries.net/warranty-claim-formSSP-30Xapproved19521626/26/2018jamesvlass
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6/25/2018 10:59:0010ArthurTraill6435 Crestway Dr.Lot 243San AntonioTX78239-2871United Statesrvtraill@gmail.com281-433-67899/6/2011EMS-PT50CE4 - Line 1 Low VoltageUnit displayed a PE 4. I read manual for codes and it said to remove power from the unit which I did and let it reset itself (about 5 min.). When I applied power again the display was totally blank. I tried resetting 2-3 times with same result.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=a1c8e78bf1ac39dcf902424412f37154https://www.123formbuilder.com/upload_dld.php?fileid=bf9af0fde31a3f7b2ae4ea9e77b0322dhttps://www.123formbuilder.com/upload_dld.php?fileid=8d0588639eb25bd256355d8c4c191ce7http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capproved19521646/26/2018ArthurTraill
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6/25/2018 11:04:0011AlSorkin234 Timber Ct.BlairsvilleGA30512United Statesal@sorkin.com505-603-219711/8/2017EMS-PT50XE0 - NormalNo pass through power to RV; Cycles thru ""L1 & L-2" on displayUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=9f97f9e857e4013ba333b6914460d3behttps://www.123formbuilder.com/upload_dld.php?fileid=75728931808c8886755563a54700c073https://www.123formbuilder.com/upload_dld.php?fileid=b47dddbc36419a37bd4993847e6f6457http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19521676/26/2018AlSorkin
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6/25/2018 11:29:0012MarkBurtis201 Stonemede DrIrmoSC29063United Statesmjburtis@yahoo.com803-530-25911/1/2014EMS-PT50CE0 - NormalSpoke to Shad and he said he would okay due to water damage.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=df29f59e8326deaf947a220503d48b5fhttps://www.123formbuilder.com/upload_dld.php?fileid=f453e762434771ff4a8fb465238965d5https://www.123formbuilder.com/upload_dld.php?fileid=ab46436894253445e9be4a8e679e522fhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capprovedper Shad1974773MarkBurtis
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6/25/2018 11:58:0013WayneWillson565 Boardman CircleBolingbrookIL60440United Stateswayne.willson@gmail.com630-399-08506/22/2018EMS-PT50X123462777E0 - NormalVoltage on display is 8 volts lower than actual voltage measured with both of my multi-meters. I called tech support and they said to do a warranty claim.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=7269ce2d7d7ccb5fde4510beedfc823dhttps://www.123formbuilder.com/upload_dld.php?fileid=68884915c2ec204c028b8fe343b22573https://www.123formbuilder.com/upload_dld.php?fileid=a542e685dbadcec1d98f869edcac74dfhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19521686/26/2018WayneWillson
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6/25/2018 12:55:0014ScottJacobs11152 East 650 NorthShirleyIN47384United Statessjacobs104@gmail.com317-509-07535/18/2017SSP-50XLE0 - NormalI conferred with Brad who instructed me to complete warranty work. Blue light is burned out.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=c82804173440fb043ae0465a9ed1d92ehttps://www.123formbuilder.com/upload_dld.php?fileid=e163b4951bf8ca596ea1f258c7f288a9http://www.progressiveindustries.net/warranty-claim-formSSP-50XLapproved19521786/26/2018ScottJacobs
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6/25/2018 12:57:0015M VCohen740 Calle MandarinasThousand OaksCalifornia91360-2222United StatesMVCOHEN@roadrunner.com805-338-55441/5/2017EMS-PT50CE7 - Line Frequency HighUnit not supplying power, sometimes shows error code PE7, sometimes PE8 even when frequency consistently shows 60 Hz on display. Spoke with your technical support, who told us to make a warranty claim online and discard defective unit, and that new unit would be sent in a few days. Please send us email with tracking info when new unit is sent.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=779e625cb1db9115f554410795ea2ae1https://www.123formbuilder.com/upload_dld.php?fileid=98c04d93c2557854c3b6b2f647efddfahttps://www.123formbuilder.com/upload_dld.php?fileid=34c04dbc9bede169120665148b720cd3http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capproved19521796/26/2018M VCohen
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6/25/2018 13:11:0016PatriciaHagan-Jones3446 Cox LaneColumbusIndiana47203United Stateshdjones10@yahoo.com704-614-23102/13/2017EMS-PT50X123456795E0 - NormalCondensation, moisture in display.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=117131a28f6934404a27bb9fdc8e0e5ehttps://www.123formbuilder.com/upload_dld.php?fileid=34051510394d598638c813235bd10efbhttps://www.123formbuilder.com/upload_dld.php?fileid=6022855da7b67ed33725b2e710d6fabbhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19521816/26/2018PatriciaHagan-Jones
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6/25/2018 13:53:0017Gay WilliamsWilliams289 Roscoe RdBlairsvilleGA30512United Statesroscoeroad@gmail.com404-550-92958/26/2017EMS-PT30XE0 - NormalScrew on left side of cover rusted out so cover broke on right side. Unable to attach cover to unit so leaves plug open to weather.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=a9b5448aa32c64c64299eaf660026529https://www.123formbuilder.com/upload_dld.php?fileid=685da9d9d9fe1e260af9e43ae944a6behttps://www.123formbuilder.com/upload_dld.php?fileid=542731bf23962f639a18361cff0180fehttp://www.progressiveindustries.net/warranty-claim-formEMS-PT30Xapproved19521836/26/2018Gay WilliamsWilliams
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6/25/2018 14:02:0018Gerald DeansDeans8746 Hughesland Rd.MechanicsvilleVirginia23116United Statesjerry.deans@comcast.net804-402-20313/6/2017EMS-PT50X123456842E0 - NormalI noticed a fluctuation in the electricity inside the rv. I am connected to my house receptacle that was wired by a certified electrician. We replaced the receptacle and the Portable EMS unit did not go into countdown mode or allow the current to pass through to the rv. I called the technical assistance line and was advised to file a warranty claim. rnThe rv works electrical system works on generator and when directly connected to the house power. rnrnThis was a replacement unit in March of 2017 by RV Mobile Solutions located at 50 NE Dixie Hwy. B2, Stuart Fl. 34994. I insisted on replacing with a Progressive Industries unit because of your lifetime warranty. I could not get the proof of purchase from them butI did register this unit on March 6, 2017rnrn It is producing an E code of E4 and PE6. rnrnPlease expedite this claim because we are living full time in our camper due to house renovation.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=388da2d1934861e5e62ca5dafe5a63b5https://www.123formbuilder.com/upload_dld.php?fileid=6dcd79c36424d51fc3c6e20053409ab8https://www.123formbuilder.com/upload_dld.php?fileid=8a3bd6aac6bd384e3ac46b305ddc6795http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19658367/19/2018Gerald DeansDeans Brad Approved 7/19/2018
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6/25/2018 14:10:0019Alexander BartelBartel42570 Old Orchard RoadChilliwackBritish ColumbiaV2R 4H6Canadaalexbartel@shaw.ca604-792-37184/6/2017EMS-PT30X123457433E5 - Line 2* High VoltageThe unit is always reading out 255 volts (high voltage) and does not give power to RV. The started the day after a thunder storm. It began to cut out due to "high voltage" of 150 volts despite normal reading with portable meter. Now just states 255 volts no matter what receptacle it is plugged into. ThanksCanadahttps://www.123formbuilder.com/upload_dld.php?fileid=8eb899f4c738c3e5f95695054972e035https://www.123formbuilder.com/upload_dld.php?fileid=ea4aa7438f69cc6fdd154a944dbb535fhttps://www.123formbuilder.com/upload_dld.php?fileid=a4c701979671a444b32324808f3a38adhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT30Xapproved19521956/26/2018Alexander BartelBartel
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6/25/2018 14:39:0020VeronaStroud310 Lejeune RdCape CarteretCarteret County28584United Statesvbell310@gmail.com252-241-80164/16/2018EMS-PT50X123466849E0 - Normal115v on L1 117v on L2, no errors, when unit is plugged into RV campsite female receptacle L1 is 47v L2 is 50vUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=f15c4d2f2567734f35fd219ea69dd0e0https://www.123formbuilder.com/upload_dld.php?fileid=6c4dca3ef0485c47c2bc087125dd80b0https://www.123formbuilder.com/upload_dld.php?fileid=d6f7dbf2d89506e7eedfdd21e806ee5dhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19528066/27/2018VeronaStroud
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6/25/2018 16:30:0021GeorgeParker470 Cottonwwood PlaceMcKinneyTexas75069United Statesgparker@vernerbrumley.com972-569-084812/21/2015SSP-50XLE0 - NormalIndicator light on upper left has gone out.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=2c91be8a509284c425b5dbddc7a00032https://www.123formbuilder.com/upload_dld.php?fileid=38d0c3fffc6d046a29842722b40d9506http://www.progressiveindustries.net/warranty-claim-formSSP-50XLapproved19528146/27/2018GeorgeParker
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6/25/2018 17:14:0022WilliamMason1803 Olive AveDemopolisAlabama36732United Statesmason.bill54@yahoo.com334-341-79661/23/2017SSP-50XLE0 - NormalUnit normally has one green and one blue light operating. Now only has a green on one side and a blue on the other side.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=e9cdb2a80d4880bec7e6039451b90a0bhttps://www.123formbuilder.com/upload_dld.php?fileid=9cd3f445c3fe2d1fe0883991bfb2586dhttps://www.123formbuilder.com/upload_dld.php?fileid=e21bce4796d11d2d1e212ef169e1c68fhttp://www.progressiveindustries.net/warranty-claim-formSSP-50XLapproved19528186/27/2018WilliamMason
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6/25/2018 17:17:0023CarmenPouza16150 SW 172 AveMiamiFl33187United Statesalpouza@gmail.com305-586-23803/15/2018EMS-PT30X1234656624E0 - NormalDuring late night rain storm lost power to RV. Unplugged from EMS and plugged directly to power and had power. Next morning checked EMS and heard water inside unit. Put out to sun to dry. Called Tech support and was told to fill out warranty claim.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=aa3e729cf122291f4dba269a8337c6a8https://www.123formbuilder.com/upload_dld.php?fileid=036bccf0202e553bf36f70af9a9bed58https://www.123formbuilder.com/upload_dld.php?fileid=ecf52fd1e1933eb37400ffce1ef5ac27http://www.progressiveindustries.net/warranty-claim-formEMS-PT30Xapproved19528196/27/2018CarmenPouza
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6/25/2018 17:35:0024KevinSmith895 E Pike RoadIndianaPa15701United Stateskevsmith521@gmail.com724-422-60197/11/2016EMS-PT50CE8 - Line Frequency LowSays frequency is low, an old p08 code also doesn’t clear. Power was checked with other units and it they indicate that all is good.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=59d444184ac0eb58d126c8a7dffa4ddehttps://www.123formbuilder.com/upload_dld.php?fileid=401ba798f9f61f269e9511d23befc48ehttps://www.123formbuilder.com/upload_dld.php?fileid=b639cad0632bd1115d98758b67cbd66fhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capproved19522026/26/2018KevinSmith
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6/25/2018 18:23:0025DylanCorbin214 Constitution blvdMartinsburgWV25405United Statesdylancorbin@comcast.net304-268-04623/8/2016EMS-HW30CE4 - Line 1 Low VoltageAttention Brad:rnPer our conversation today, 6/25/18, repeated "PE4" error, please accept this warranty claim for unit.myselfUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=862da9562a215a157db11275f2285ab9https://www.123formbuilder.com/upload_dld.php?fileid=b68f385d42747ef8de4cf729c4484c1chttp://www.progressiveindustries.net/warranty-claim-formEMS-HW30Capproved19528216/27/2018DylanCorbin
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6/25/2018 19:18:0026WilliamAbbott100 Fair StClarkstonWA99403United Statessbabbott@hotmail.com480-216-53359/20/2014EMS-HW30CE0 - NormalI have had an electrician check the power pole today and all the numbers were okay. I also plugged in to another power source and again the EMS shut off. For the past two days, sometimes the power had stayed on for 7 to 10 minutes then shuts down. Each time I have received a different error code.rnToday 6/25/2018 I telephoned and spoke to Anthony. He advised to remove the EMS so I now have power to the 5th wheel with no issue.rnI have had this EMS since September 2014 purchased on my MasterCard credit card directly from you. It was sent to Henderson. NVrnI hardwired the unit myself, there was no problems, it worked exactly like it should until two days ago. I also had hardwired the previous one that I had for 16 years. rnPlease call me for additional info. I am very uncomfortable not having the EMS in the rvrnThanks,rnBill AbbottUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=3da08745d4c816a1bd473037e615bd29https://www.123formbuilder.com/upload_dld.php?fileid=583037eba748f24549fe75a499bccf48https://www.123formbuilder.com/upload_dld.php?fileid=7671fd882fb6dc1795be537686889849http://www.progressiveindustries.net/warranty-claim-formEMS-HW30Cdeniedno receiptWilliamAbbott
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6/25/2018 21:16:0027MichaelTremblay51130 East Idlewild Lake RoadBarnesWisconsin54873United Statesdeereworks1@yahoo.com715-795-23317/21/2017SSP-30XE10 - Replace SurgeWe used our protector in January in Texas and it was working fine. I put it away in our trailer storage area and when I took it out to check everything in June in did not work and it did not light up at all. I plugged it into three different power sources and it did not light up on any of them. The unit is totally dead. I talked to Dave in tech support and he told me to file this claim.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=2f5dc4a36fd11f29e37f72bcda049ec3https://www.123formbuilder.com/upload_dld.php?fileid=e421b11d726d3a9766e9fd5568140a28http://www.progressiveindustries.net/warranty-claim-formSSP-30Xapproved19528256/27/2018MichaelTremblay
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6/26/2018 8:09:0028ThomasKirk111 Pine Tree RdThorburnNova ScotiaB0K 1W0Canadatom.kirk@nspower.ca902-497-15092/15/2018EMS-HW50CE0 - NormalInstalled unit ( I am an industrial electrician). EMS worked properly for two weeks. Well doing my lawn heard contractor in unit energizing and de-energizing, monitor showing a flashing all 888s. Call Tech Support. Anthony helped me troubleshoot EMS for about a 1/2 hr and instructed me to fill out warranty and a new unit would be sent out to me.I will be installing EMSCanadahttps://www.123formbuilder.com/upload_dld.php?fileid=2adcaa691d4b0dbec64d0cb21f7ba440https://www.123formbuilder.com/upload_dld.php?fileid=a3b28cd1861ea99a53cc8d119b561d52http://www.progressiveindustries.net/warranty-claim-formEMS-HW50Capproved19528416/27/2018ThomasKirk
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6/26/2018 11:24:0029CraigMcDowell351 Stonehaven Dr.SUN PRAIRIEWI53590-1357United Statesmcdowell_craig@yahoo.com608-575-48337/17/2017EMS-PT30XE0 - NormalThere is no power to my trailer when connected through the adapter. When I plug the trailer in directly, there is power. I have tried using this at several campgrounds with identical results. The adapter reads E0 but doesn't seem to deliver power to my trailer.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=fdd9dd6606574774aec272b52e9cefeahttps://www.123formbuilder.com/upload_dld.php?fileid=540cdcd7c6e9b553e116f506f3c3a8d6https://www.123formbuilder.com/upload_dld.php?fileid=c9f3c6a2731ca7fde9a50055b59b61aahttp://www.progressiveindustries.net/warranty-claim-formEMS-PT30Xapproved19528526/27/2018CraigMcDowell
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6/26/2018 13:09:0030SusanLorusso174 Castle Hill RdWhitinsvilleMa.1588United Statesgfbjager@icloud.com508-365-85805/15/2016SSP-50XLE0 - NormalGreen OffUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=e15f4892dde2c7cee4390a7d34fea77bhttps://www.123formbuilder.com/upload_dld.php?fileid=52d5ee0f145e5308cc7f88e28dd7924dhttps://www.123formbuilder.com/upload_dld.php?fileid=7d4735619840590c9c6037643414a512http://www.progressiveindustries.net/warranty-claim-formSSP-50XLapproved19528616/27/2018SusanLorusso
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6/26/2018 13:30:0031HunterPeacock26 Buckingham Plantation DrBlufftonSc29910United Stateshtstreamin@gmail.com912-631-20202/27/2017EMS-PT50X123456856E0 - NormalWhen hooked to 30 amp service it shows up to 4amps on the leg not being used. Spoke with gentleman from progressive industries on June 25 and he told me to send it in for repair.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=65505ee4d8f045e9d483f709d81ccbdfhttps://www.123formbuilder.com/upload_dld.php?fileid=b9bcc380b0da2acc62c1363c34643715https://www.123formbuilder.com/upload_dld.php?fileid=b7092ea095a2d38fc1126f0e15f5a22dhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19528636/27/2018HunterPeacock
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6/26/2018 13:37:0032RitaKrusmarkHolland Motor Homes251 Travelers WaySan MarcosCa92069United Statesrkrusmark@hollandmotorhomes.com760-798-831812/20/2017EMS-LCHW30E2 - Open GroundHOUSE BATERY NOT CHANGING WITH SHORE POWER. AC ELECTRICAL CIRCUITRY CHECK REVEALED SURGE PROTECTOR IS FAULTY. AC LINE POWWERT O UNITYA ND WIRE CONNECTED PROPERLY NO AC POWER OUT.Holland Motor Homes251 Travelers WaySan Marcos2152-01-27 0:00United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=96b33e1c44e95e2cb8e96af700d0640ahttps://www.123formbuilder.com/upload_dld.php?fileid=d8658d0dbd71b01f12069c42ffbf9a00https://www.123formbuilder.com/upload_dld.php?fileid=160f9383a20612dbec2082b916038270http://www.progressiveindustries.net/warranty-claim-formEMS-LCHW30approved19652607/18/2018RitaKrusmark
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6/26/2018 13:54:0033PATWINN15810 Long Neck DrMagnoliaTexas77355United Stateswinn_pat@hotmail.com832-277-11784/22/2018EMS-PT50X123467604E0 - NormalAfter being plugged in, the lights in the RV start flashing and the panel of lights inside the rv are all lit and flashing. We tried to look at the codes but it runs through them so fast unable to get a code. And at the end we get the E 0, then after some time its starts flashing. We will not leave plugged in with lights flashing in RV to try to get a code. Afraid it may damage something. we removed the surge unit the rv works fine.rnThis has happened 4x and when I called I was told to put a warranty claim in to be replaced.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=cb796a6ab749a5a3fb053888421bc72bhttps://www.123formbuilder.com/upload_dld.php?fileid=04b5d8a80b63921a058e59a87f4ca643https://www.123formbuilder.com/upload_dld.php?fileid=e15bd5ae21ab3856d28b1d689799874ahttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19528646/27/2018PATWINN
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6/26/2018 13:54:0034RitaKrusmark251 Travelers way251 Travelers WaySan MarcosCa92069United Statesrkrusmark@hollandmotorhomes.com760-798-83185/29/2018EMS-LCHW30E2 - Open GroundE2 CODE PRESENT FOR FAULT IN EMS PROTECTORHolland Motor Homes251 Travelers WaySan Marcos2152-01-27 0:00United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=8e608bb7836cabd929798957b2d70a44https://www.123formbuilder.com/upload_dld.php?fileid=8e401a54bc5a80172bb647f0b3b26fbehttps://www.123formbuilder.com/upload_dld.php?fileid=4233aca238dc8302f45a9df899461f40http://www.progressiveindustries.net/warranty-claim-formEMS-LCHW30DENIEDDUPLICATE RitaKrusmark THIS WAS A DUPLICATE ON OUR END FROM WHEN THE DOC CRASHED
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6/26/2018 14:34:0035StevenMillerC/O Jeff Salfen46 Bogie LaneBlanchardIdaho83804United Statessmmiller12@cox.net520-891-32036/24/2015EMS-PT50CE3 - Line 1 High VoltageWill not switch on. Line 1 reads 147 volts on numerous pedistals and campgrounds. Returns error code E3 ( high voltage). Checked pedistals with friends progressive protector and the pedistals read normal (117 volts). Called tech support and they told me to send in warrenty form.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=3a46c78a61b2a84641ecc1030c6108bdhttps://www.123formbuilder.com/upload_dld.php?fileid=c20ca6324d94d59ccba33f97e718bcc5https://www.123formbuilder.com/upload_dld.php?fileid=954e2f78b568a9ab20f8c5f3d2cf5d34http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capproved19538536/27/2018StevenMiller
39
2018-06-26 19:352testnametesttesttesttesttestUnited Statesmichael.hauman@powerprodllc.com123-456-980606/21/2018SSP-50testE1 - Reverse PolaritytesttesttesttesttesttesttestUnited Statestest123-323-2342https://www.123formbuilder.com/upload_dld.php?fileid=380a0a3057db01e9dd9aaca82325be4chttps://www.123formbuilder.com/upload_dld.php?fileid=20cee834c9c425f82e092cb61bf1bf2ehttps://www.123formbuilder.com/upload_dld.php?fileid=dacd4cb11869a8f7323e8c3e55d857c4http://www.progressiveindustries.net/warranty-claim-formSSP-50deniedTesttestname
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2018-06-26 20:483ChrisDriscoll86 Live Oak DriveQuakertownPA18951United Statescdriscoll8686@gmail.com215-696-647408/17/2012EMS-PT30CE0 - NormalUnit now has a loud buzzing noise. Had been very quietUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=fe688576ad80a790650ca9b08dea343ehttps://www.123formbuilder.com/upload_dld.php?fileid=2110992091fb832302a6812f2aae60dchttps://www.123formbuilder.com/upload_dld.php?fileid=38a7fc285038526e9f432f46084c90achttp://www.progressiveindustries.net/warranty-claim-formEMS-PT30Capproved19528676/27/2018ChrisDriscoll
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2018-06-27 09:134thomasphelps759e 700slafayetteindiana47909United Statestwphelps@yahoo.com765-586-095602/22/2015EMS-PT30CE0 - Normalwhile plugged in at campground surge protector popped. No longer working.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=281b085f7f92ae0fff1f1155545b53f6https://www.123formbuilder.com/upload_dld.php?fileid=6f1beef5153166aae4b8cde89862515ehttps://www.123formbuilder.com/upload_dld.php?fileid=8f71bd742dd562103e466715895b5fc4http://www.progressiveindustries.net/warranty-claim-formEMS-PT30Capproved19528706/27/2018thomasphelps
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2018-06-27 09:265SuperMan123 Test StreetApt 1Test CityWisconsin53051United Statesmichael.hauman@powerprodllc.com123-456-789006/26/2018SSP-50testE0 - NormalDoes not work against Kryptonite? TEST TESTHonest Lex Luthors RV Sales123 test streetSuite 1testWisconsin53051United StatesLex123-456-7890https://www.123formbuilder.com/upload_dld.php?fileid=84bd75ab424821a08af18b5b69ac18f1https://www.123formbuilder.com/upload_dld.php?fileid=e12b4161274f7ddb2878619f98ca927dhttps://www.123formbuilder.com/upload_dld.php?fileid=80e08cc92cf1c32f14271226f547ca77http://www.progressiveindustries.net/warranty-claim-formSSP-50deniedTestSuperMan
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2018-06-27 09:486S. MichaelMcKean101 Ellis Pond CourtWeatherford,TX76085United Statesmike.mckean@att.net817-757-766309/04/2017EMS-PT50X123462157E0 - NormalUnit appears normal without the RV cable plugged in; once the RV is plugged in, power is not transferred to the RV. I have tried the reset procedure; ensuring that the power is off when the surge protector is plugged in, and have tried at several different locations - all with the same results of no power. No error codes. The unit did function correctly 2 times immediately after purchase. I have been trying to reset and use at several other campgrounds since without success. Please replace this unit.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=91027ae8e9e6aea87387f248167d9704https://www.123formbuilder.com/upload_dld.php?fileid=6354de171562bd60ade748b48d201806https://www.123formbuilder.com/upload_dld.php?fileid=47b0bb99fb45c68b01078b5939db570dhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19528726/27/2018S. MichaelMcKean
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2018-06-27 10:137TestTestN85 W12545 Westbrook CrossingMenomonee FallsWisconsin53092United StatesTest@powerprodllc.com123-454-456506/27/2018SSP-50E1 - Reverse PolarityTestUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=159b96b73f7cebbd79ae6b2d2321fa42https://www.123formbuilder.com/upload_dld.php?fileid=6b25d97dfd9ce63176c8cd4df5f10a3ehttp://www.progressiveindustries.net/warranty-claim-formSSP-50deniedTestTest
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2018-06-27 10:478All Seasons RV& MARINE63195 Jamison StreetBendOR97703United StatesEd.Miller@asrvm.com541-382-500903/14/2018EMS-HW30CE1 - Reverse PolarityTHE UNIT WILL NOT LET POWER THROUGH ON NORMAL SETTING. BYPASS WORKS AND THERE IS NO REVERSE POLARITY. IT ALSO DISPLAYS A 'P1' ERROR CODE. SPOKE WITH DAVE WHO SAID THE UNIT WAS BAD.ESCAPE TRAILER INDUSTRIES43851 INDUSTRIAL WAY, BUILDING BCHILLIWACK,BCV2R 4L2Canada604-703-1650https://www.123formbuilder.com/upload_dld.php?fileid=88bcfc012d5d5aabe2f6c4cf1f8fb5f8https://www.123formbuilder.com/upload_dld.php?fileid=2912fe41f74754982715aa428eb41f12http://www.progressiveindustries.net/warranty-claim-formEMS-HW30Capproved19528736/27/2018All Seasons RV& MARINE
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2018-06-27 11:279RodAdams140 Fernwood LaneGreenvilleSC29607United Statesrjadams_869@hotmail.com864-905-446606/24/2013EMS-PT50CE0 - NormalNo error codes or any lights showing on unit. No power to our motor home while plugged into surge protector. When we plugged the MH cord directly in power source we then had power.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=91943d0eb87be4affe87be0793ca4f0fhttps://www.123formbuilder.com/upload_dld.php?fileid=5f052ccf4847ab115fdf07d03002ace3https://www.123formbuilder.com/upload_dld.php?fileid=5601f8ec911120e9ab28a7b1e1c33edcEMS-PT50Capproved19528776/27/2018RodAdams
47
2018-06-27 12:0410HarkinsBlaine122Tody Goodwin RdApexNorth Carolina27502United Statesbhark12345@aol.com919-522-982502/12/2016SSP-30XLA87098700E0 - NormalThe flat prong on left side of unit is burntUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=4239f8d52136ac66eeecece147deaba1https://www.123formbuilder.com/upload_dld.php?fileid=5a1adcbd1a64d82817dd45fc4d915ac5http://www.progressiveindustries.net/warranty-claim-formSSP-30XLdeniedno receiptHarkinsBlaine
48
2018-06-27 12:5311TomBatzerc/o Rhonda Bell34 Gallatin DriveSheridanWY82801United Statesbaxmd@yahoo.com240-419-018106/19/2017EMS-PT30CE0 - Normal3 days ago I unplugged the RV power cord from EMS to find the blades scorched and some melting. I replaced the RV power cord immediately. When I unplugged the next day at a different campground, I found pitting on the bottom left blade of the brand new RV power cord and the EMS was scorched at the female end. Never did we get an error code. Note that I inspect all blades before every plug in at a campground and keep them clean. I never plug the RV into the EMS until the EMS reads E0, normal condition.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=83bf5510fc5005686b48c78055bae451https://www.123formbuilder.com/upload_dld.php?fileid=d92887780366f7ad87f15a8b9e288bd3https://www.123formbuilder.com/upload_dld.php?fileid=14276a77e89110259680bb3351ae4af0http://www.progressiveindustries.net/warranty-claim-formEMS-PT30Capproved19538556/27/2018TomBatzer
49
2018-06-27 13:0512TestTestN85 W12545 Westbrook CrossingMenomonee FallsWisconsin53092United StatesTest@powerprodllc.com123-454-456506/27/2018SSP-50E1 - Reverse PolarityDave TestUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=b9d553c985a0de631d2d1e69aac39603https://www.123formbuilder.com/upload_dld.php?fileid=607c09ab65dfeeb29f730476966f9f9bhttp://www.progressiveindustries.net/warranty-claim-formSSP-50deniedtestTestTest
50
2018-06-27 13:2213Test2TestN85 W12545 Westbrook CrossingMenomonee FallsWisconsin53092United StatesTest@powerprodllc.com123-454-456506/26/2018EMS-LCHW50E5 - Line 2* High VoltageIssueUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=3cea31746dcaed8af59d7f101f5a1546https://www.123formbuilder.com/upload_dld.php?fileid=f5a6610ff021267f9b2f05809dff3dcdhttp://www.progressiveindustries.net/warranty-claim-formEMS-LCHW50deniedtestTest2Test
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2018-06-27 13:3014Test3TestN85 W12545 Westbrook CrossingMenomonee FallsWisconsin53092United StatesTest@powerprodllc.com123-454-456506/11/2018SSP-30XLE8 - Line Frequency LowDaveUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=35ae704be45c27a98c4fa400941adecbhttps://www.123formbuilder.com/upload_dld.php?fileid=46718905cecd555e499a485c1b10bf95http://www.progressiveindustries.net/warranty-claim-formSSP-30XLdeniedtestTest3Test
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2018-06-27 13:4315Test4TestN85 W12545 Westbrook CrossingMenomonee FallsWisconsin53092United StatesTest@powerprodllc.com123-454-456506/04/2018SSP-50E0 - NormaldaveUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=4678e7367155badccd668ea0253a08cchttps://www.123formbuilder.com/upload_dld.php?fileid=095a373740b57b90fc7f90726892450fhttp://www.progressiveindustries.net/warranty-claim-formSSP-50deniedtestTest4Test
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2018-06-27 13:4816Test5TestN85 W12545 Westbrook CrossingMenomonee FallsWisconsin53092United StatesTest@powerprodllc.com123-454-456506/18/2018SSP-50E6 - Line 2* Low VoltageDaveUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=333cc509cc492934fc34b5ee54390c42https://www.123formbuilder.com/upload_dld.php?fileid=adbaa53109a5e108e1ef14b643121be1http://www.progressiveindustries.net/warranty-claim-formSSP-50deniedtestTest5Test
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2018-06-27 14:1817Test6TestN85 W12545 Westbrook CrossingMenomonee FallsWisconsin53092United StatesTest@powerprodllc.com123-454-456506/10/2018SSP-50E1 - Reverse PolarityDAVEUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=3754c755fbf62f6ff0264546b10e9f21https://www.123formbuilder.com/upload_dld.php?fileid=dd12d3ed078b57bcaf5f63b83a930ed8http://www.progressiveindustries.net/warranty-claim-formSSP-50deniedtestTest6Test
55
2018-06-27 14:4118Test7TestN85 W12545 Westbrook CrossingMenomonee FallsWisconsin53092United StatesTest@powerprodllc.com123-454-456506/13/2018SSP-50XE8 - Line Frequency LowdaveUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=ed4edddcc57e524a483217776ebe90d1https://www.123formbuilder.com/upload_dld.php?fileid=20a8aadaa762fae91d6c0b4f7cbd6a43http://www.progressiveindustries.net/warranty-claim-formSSP-50XdeniedtestTest7Test
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2018-06-27 14:5519Test8TestN85 W12545 Westbrook CrossingMenomonee FallsWisconsin53092United StatesTest@powerprodllc.com123-454-456506/14/2018SSP-50E8 - Line Frequency LowdaveUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=1a54e5a50cfb3fa8714eb7c949be1855https://www.123formbuilder.com/upload_dld.php?fileid=086937d65243c29b73112db5d8bb50dehttp://www.progressiveindustries.net/warranty-claim-formSSP-50deniedtestTest8Test
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2018-06-27 14:5920DougMyers7361 Stonehill Ave NWCanal FultonOhio44614United Statesdoughmyers@hotmail.com330-599-946404/24/2018EMS-PT50X123467539E0 - NormalNo power coming through unit when plugged in. Error code E0United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=8f05cd42aaf3e2da3114749506aef347https://www.123formbuilder.com/upload_dld.php?fileid=a1eeb0d4dd32a61860a3e3081bf90639https://www.123formbuilder.com/upload_dld.php?fileid=49175fe89880b76f5df1147b5898c50bhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19538586/28/2018DougMyers
58
2018-06-27 15:4521MartineFlory5733 W Main StreetSalemVA24153United Statesmannaflo@mygait.com860-373-138112/06/1917EMS-PT30X123463063E0 - NormalUnit shows normal read outs when plugged in to pedestal but will not allow electricty into cable to RV. Cable works fine when plugged in w/o SP. Have same problen at other campgrounds. Please note I have called to check about cover being to small to close over my cable plug due to finger pull on back. Was told that a larger cover was being developed. If it is now available please send the replacement SP with the larger cover. ThanksUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=3fbe0f3afae3fe2b738eef6ead9cd45ahttps://www.123formbuilder.com/upload_dld.php?fileid=17247e2e73af7d7c10c451bae2a8461ahttps://www.123formbuilder.com/upload_dld.php?fileid=18ed22f04aab4d90533c348eea3eeb27http://www.progressiveindustries.net/warranty-claim-formEMS-PT30Xapproved19538606/28/2018MartineFlory
59
2018-06-27 15:5822Test9TestN85 W12545 Westbrook CrossingMenomonee FallsWisconsin53092United StatesTest@powerprodllc.com123-454-456506/12/2018SSP-50E1 - Reverse PolaritydaveUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=513a6d78fb3296f9f7c6fd93d019bcd9https://www.123formbuilder.com/upload_dld.php?fileid=bea3e604f0fa49ea61f74a0e2953b758http://www.progressiveindustries.net/warranty-claim-formSSP-50deniedtestTest9Test
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2018-06-27 16:0423Test10TestN85 W12545 Westbrook CrossingMenomonee FallsWisconsin53092United StatesTest@powerprodllc.com123-454-456506/19/2018SSP-50E2 - Open GrounddaveUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=a8f8950160d1bab685db1f8b6f32c5c1https://www.123formbuilder.com/upload_dld.php?fileid=828b05ead874e7c2125fff1e85ee3948http://www.progressiveindustries.net/warranty-claim-formSSP-50deniedtestTest10Test
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2018-06-27 16:0924FrankCastellano97058 chimney Ridge CourtYuleeflorida32097United Statesfpcastellano@comcast.net904-261-336701/24/2017SSP-30XLE0 - NormalOnly green light comes on. Not sure about date of purchase, about 2 years ago. Cant find serial number. can't fine my recipeUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=92a5c232ae76211292602265735e9f69https://www.123formbuilder.com/upload_dld.php?fileid=92b455fb6f1be497ddff5b5736bbeb3chttps://www.123formbuilder.com/upload_dld.php?fileid=e32ff01e67507648dfa944a709c0567bhttp://www.progressiveindustries.net/warranty-claim-formSSP-30XLdeniedno receiptFrankCastellano
62
2018-06-27 20:3025NicoleFink13622 Kansas AveAstatulaFL34705United Statesalonglifestrail@gmail.com352-516-855604/09/2017SSP-50XLE0 - NormalGreen surge light no longer comes on despite outlet working correctly. Only one blue light comes on.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=dc31c626849200148e81886b2385f643https://www.123formbuilder.com/upload_dld.php?fileid=fdfbf0b395176dc6eaa71db58a45d259https://www.123formbuilder.com/upload_dld.php?fileid=55eac5a81b027bde8faed4d97bcb6f64http://www.progressiveindustries.net/warranty-claim-formSSP-50XLapproved19538616/28/2018NicoleFink
63
2018-06-27 23:3226EdZiegler2110 Gaylin Hills CtSpringTX77386United Statesedz98@hotmail.com832-489-438409/20/2016EMS-PT50CE0 - NormalUnit plugged into power source and gives good reading on supply but when cord plugged in from unit to rv, no power getting to cord. Cord works without unit, but not when unit is attached.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=2f5d553276ec3d43b2a050935918b04dhttps://www.123formbuilder.com/upload_dld.php?fileid=233d8cff1b7018f5e1c149bfa0e4f12ahttps://www.123formbuilder.com/upload_dld.php?fileid=5359fe73451cd1fb1af49e0bbc7b15a5http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capproved19538646/28/2018EdZiegler
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2018-06-28 07:3727JerrodAllison23554 TR 301CoshoctonOH43812United Statesallisonjerrod99@gmail.com740-575-627807/19/2017SSP-30XE0 - NormalWhile using in our travel trailer we took a surge from the campground. It burnt our surge protector. It was showing light code of open ground. You can smell the burnt plastic. No damage done to trailer. The surge protector allways reads open ground now, and it rattles inside.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=fc4646b043a6fbe01ee527a3d8ceb998https://www.123formbuilder.com/upload_dld.php?fileid=eccf7eab1c880dcae2a06ed1d6459da7https://www.123formbuilder.com/upload_dld.php?fileid=569c5e4cf7c90338a48038c0e508d63fhttp://www.progressiveindustries.net/warranty-claim-formSSP-30Xapproved19538676/28/2018JerrodAllison
65
2018-06-28 10:5828MauriceQuesnelHearthside Grove Motorcoach Resort Maurice Quesnel Lot 2662400 North US 31. 4768 ShadowoodPetoskeyMI49770United Statesmauricefs1@hotmail.com239-560-664506/10/2016EMS-PT50CE7 - Line Frequency HighUnit shuts down power no special time or frequency of shut down. Sent it in once rnJune 10, 2016. Problems most of time when used since purchased.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=4f205b9d6bc070e47ddefab69aaca303https://www.123formbuilder.com/upload_dld.php?fileid=56efffe54c10251df70ab1f9f6afc196https://www.123formbuilder.com/upload_dld.php?fileid=cec42486d3dcb2521a249fd5777656ddhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50CAPPROVEDno receipt19549436/29/2018MauriceQuesnel 06/29/2018
66
2018-06-28 12:5129GaryWeisbrod122 Carder Lane RdFrankfortNew York13340-5315United StatesIRNBUT@gmail.com347-620-476605/28/2016EMS-PT50CE3 - Line 1 High Voltageusing Fluke meter tested phase 1 to ground 120VAC. phase 2 to ground 121VAC. phase 1 to phase 2, 241VAC. EMS-PT50C displays 255VAC for line 1. Called Tech support and they concur that unit is at fault.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=942c10199a4fdab5a088778bfeddbeb0https://www.123formbuilder.com/upload_dld.php?fileid=5cccccd0b3db43c357e43b3898691d69https://www.123formbuilder.com/upload_dld.php?fileid=f5d50ae341126f33933f6a18382e3749http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capproved19549356/29/2018GaryWeisbrod
67
2018-06-28 13:2730JosephTovoc/o Hearthside Grove RV Resort2400 US 31 NorthPetoskeyMI49770United Statesjtovosr@yahoo.com630-319-351304/18/2015EMS-PT50CE0 - NormalI plugged into a 50 amp RV outlet & didn't get any reading, after further investigation we found the rv outlet wasn't working. I then pugged into a 50 amp rv outlet that was working & I still don't get any reading ?United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=ba2f9157e66d83770123e8264bd3356dhttps://www.123formbuilder.com/upload_dld.php?fileid=052d5908e8bc960501f1fad8dd57fec1https://www.123formbuilder.com/upload_dld.php?fileid=135230d78dd63c065a074ab33b308188http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capproved19549396/29/2018JosephTovo
68
2018-06-28 13:5431RobinWeber2404 Ashford ParkPeachtree CityGA30269United Statesfinkleschmitt@gmail.com404-431-576506/16/2016SSP-50XLE2 - Open GroundBlue and Green light light up on the left side. Only the Green light lights up on the right side. Tech support believes a wire has come lose inside the unit. rnI have never seen the red light light up. It has been like this for the last three trips in the camper and at home. It was working fine previously at 2 of the sites and at home.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=0e4596a7ceee692c38c29eabf010e114https://www.123formbuilder.com/upload_dld.php?fileid=fa968b4d398b60219db958470a524b86https://www.123formbuilder.com/upload_dld.php?fileid=c6af57662251036868ae90a7c7ce4740http://www.progressiveindustries.net/warranty-claim-formSSP-50XLapproved19549536/29/2018RobinWeber
69
2018-06-28 16:0132WilliamAbbott100 fair stClarkstonWashington99403United StatesSbabbott@hotmail.com480-216-533509/17/2014EMS-HW30CE0 - NormalAn electrician has checked the power pole on 6/25/2018. All the numbers were okay. I also plugged into another power source and again the EMS shut off. For the past two days the power was intermittent to our rig. Each time I received different error codes.rnOn 6/25/2018 I spoke to Anthony and he advised to remove the EMS. I now have power to the 5th wheel, voltage meter reads correct and no issues.rnI hardwired the unit myself, this is the 3rd unit I have put in this rig in 20 years and have not have an issue. It had worked exactly like it should and if ever there was poor voltage or an issue the unit shut off and my 5th wheel was safe.rnOn 7/2/2015 there was an issue and Progressive sent a new EMS to me. I returned the damaged one, along with my receipt. the service invoice was 33095 I would take a picture and send that to you but no way to attach to this form.rnI am a believer in the EMS and have put your product in both our son's units. Please advise as I need to get an EMS back in my unit.rnrnThank yournBill AbbottUnited StatesWilliam Abbott480-216-5335https://www.123formbuilder.com/upload_dld.php?fileid=0cb763806b55d3556b9497ecaf5c53f4https://www.123formbuilder.com/upload_dld.php?fileid=13b8b1f55d423737fb145353e00d699ahttps://www.123formbuilder.com/upload_dld.php?fileid=a7d0f8a2c4c798b2411a96606c43e1f8http://www.progressiveindustries.net/warranty-claim-formEMS-HW30Cdeniedduplicate claimWilliamAbbott
70
2018-06-28 16:0333JamesBarnesP O box 1090Site 514Angel FireNew Mexico87710United Statesbettybarnes@me.com405-401-383511/14/2016EMS-PT50CE0 - NormalNo voltage when shore power plug into unitUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=ea381f86f10779b2924d9fa1bd516a9bhttps://www.123formbuilder.com/upload_dld.php?fileid=4c7ff4926eea362f80e4541c629db0e4https://www.123formbuilder.com/upload_dld.php?fileid=7a80c553e0a21e286b60e495f3260ff7http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capproved19549476/29/2018JamesBarnes
71
2018-06-28 16:1634DennisChapman108 Palmyra Rd.EdinburgVA22824United Statesdennychap66@gmail.com706-455-825312/15/2016EMS-PT50CE0 - NormalRV mail plug won't fit tightly into the Surrge protector female.when you plug it in it just pops back out sloppy like. Surge protector when plugged into 50 amp outlet has good readings and works to that point. When you plug your RV male into Surge protector it's loose and you get no power to your coach. When RV Cord is plugged directly into the pedestal you have power. rnrnPlease expedite as soon as possible. We will not be here more than a couple weeks.rnrnThank y'all so much !!United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=16ffd9d81d2ea91f77df06f28c4bcdb1https://www.123formbuilder.com/upload_dld.php?fileid=0f89b36c186fa4ffb6e1d98cebd4de57https://www.123formbuilder.com/upload_dld.php?fileid=b407af03e3f34496a9e5dc91513d7c1fhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capproved19549546/29/2018DennisChapman
72
2018-06-28 16:4335BarrieCudmore52 Raintree CourtLake JacksonTexas77566United Statesgumby1272@yahoo.com979-480-523706/10/2016SSP-50XE0 - NormalCase separated and wire harness nut cracked. Service invoice also submitted from original purchase. Thank yournBarrie Cudmore rnThank youUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=af5a7786a6de5870c3f21fe9568dd6aehttps://www.123formbuilder.com/upload_dld.php?fileid=62c3e7b2eb1dc6f9f73e810292e165c1https://www.123formbuilder.com/upload_dld.php?fileid=4974cd23ad2eb966befc045c18f9db65http://www.progressiveindustries.net/warranty-claim-formSSP-50Xapproved19645097/17/2018BarrieCudmore
73
2018-06-28 17:0436SOUTHSIDEREPAIR1750 SW Allen STCorvallisOregon97333United Statessouthsidervrepair@gmail.com541-754-939006/25/2018SSP-30XE0 - NormalWe purchased it for a customer. It rattles like a screw is loose or something broken. He returned it to us immediately.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=ecc0276660680805a7ae7cd6e09c8fbchttps://www.123formbuilder.com/upload_dld.php?fileid=b0d41b3e17873e9ff454aa987fe9fb91http://www.progressiveindustries.net/warranty-claim-formSSP-30Xapproved19549626/29/2018SOUTHSIDEREPAIR
74
2018-06-28 19:2737MatthewMartin48 MC Richey roadBallLouisiana71405United Statessouthernflairframinganddesign@gmail.com318-290-024707/14/2016SSP-30XE0 - NormalNone of the indicator lights are working. Power is passing through the unit and camper is working fine but no lights on surge protector. Used to work fine but now doesn't.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=2639ea67a5ac260ce3cd9a92b8c1b712https://www.123formbuilder.com/upload_dld.php?fileid=6f7c7e247caae1f88c548d0f92a50a91https://www.123formbuilder.com/upload_dld.php?fileid=25b03d504207e3fc7df58e2fb2d94f39http://www.progressiveindustries.net/warranty-claim-formSSP-30Xapproved19549646/29/2018MatthewMartin
75
2018-06-28 19:4638MelodyWilliams1491 Wishing Well CtYORKPA17408United Statesmwilli03@netzero.net717-887-555008/02/2017SSP-50XE0 - NormalThe green lights do not come on when plugged in, the blue lights do come on.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=0fa8f9b44dd6cc4f2cc2e103bb7de6e2https://www.123formbuilder.com/upload_dld.php?fileid=588dc15d9c03f12cb4dd066119e6afd4https://www.123formbuilder.com/upload_dld.php?fileid=e9dc193f39d6f15d4dc2d92e4e78c055http://www.progressiveindustries.net/warranty-claim-formSSP-50Xapproved19549676/29/2018MelodyWilliams
76
2018-06-28 20:0339jeffboyer2 Sidewinder LoopClancyMT59634United Stateshoracelittle@yahoo.com406-459-513305/15/2017EMS-PT50X123461011E6 - Line 2* Low VoltageLIne 2 low voltage comes on all the time. I tried 3 different campsites and always the same problem. rnrnIs there a reset button or can it be replaced completely with a new unit?United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=56a3b4e721777c5ea802bef3e2f05de3https://www.123formbuilder.com/upload_dld.php?fileid=703d7d2eb4bdbe9d9d58fc542399c292https://www.123formbuilder.com/upload_dld.php?fileid=7d75939d32ad6f09adb924b78eb4ac3chttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19549706/29/2018jeffboyer
77
2018-06-28 20:5840JenniferBoone475 Sugarloaf RoadScotts ValleyCalifornia95066United StatesMudpuppy1970@yahoo.com831-869-202309/15/2017EMS-PT30X123465443E0 - NormalI unplugged it to move campsites, got across the campground plugged it in and no power. Called out the campground electrician and he checked the pole, replaced the breaker, still no power. We removed the EMS-PT30X, and we had power. It just seems to have died. I purchased it on Amazon. Sept 15,2017. I was o ly able.to upload 1 pick of Amazon but I can always email more pics.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=0620fe73bc0fc3b12f401f4fba46da97https://www.123formbuilder.com/upload_dld.php?fileid=237259156119b1b96344e1b9d6605a6dhttps://www.123formbuilder.com/upload_dld.php?fileid=b70ea5e95ea468b6202385c0eaf94d70http://www.progressiveindustries.net/warranty-claim-formEMS-PT30Xapproved19549716/29/2018JenniferBoone
78
2018-06-29 10:1541RichardMoore7303 County Road 76GroveoakAlabama35975United Stateskgrimsleyeleven@yahoo.com256-601-030406/01/2017SSP-50XLA87110422E0 - NormalTop left green light stopped working.rnDevice #0025543D5United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=9bf104cdeb09272c968ced074b0f854chttps://www.123formbuilder.com/upload_dld.php?fileid=6f89273cdd302b77e88f469d92a5e607https://www.123formbuilder.com/upload_dld.php?fileid=d5a877edeb98fd18a0e9a65dfd65df34http://www.progressiveindustries.net/warranty-claim-formSSP-50XLapproved19549746/29/2018RichardMoore
79
2018-06-29 11:2142WilliamDalter114 Apple Orchard LaneElk ParkNorth Carolina28622United Statesdalterb@gmail.com616-485-428606/29/2018EMS-LCHW50E0 - NormalUnit shuts power off to the Motorhomes for several minutes and then reconversion power. Error code shows normal. Cycle repeats every 3 to 5 minutes. Spoke with Brad in technical support and am filling out this request at his suggestion.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=ea2220cb1f16948dc930e179d54a0aa9https://www.123formbuilder.com/upload_dld.php?fileid=e688a15a0b8aa01cfa686d818029c2afhttp://www.progressiveindustries.net/warranty-claim-formEMS-LCHW50approved19549866/29/2018WilliamDalter
80
2018-06-29 11:3943DaveHart1140 Illini DRFawnskinCA92333-0497United Statesdavehartstudios@gmail.com909-725-388606/02/2018EMS-HW30CE213280-22XSE0 - NormalNo current through the contactors, observed damage to contactor cover.rnworked for aproximately 7 days. Internally it looks like new.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=1797b19ca5de7c5a4e46d66e283877bbhttps://www.123formbuilder.com/upload_dld.php?fileid=905e0293f5554f1c7958563b2c608442http://www.progressiveindustries.net/warranty-claim-formEMS-HW30Capproved19549896/29/2018DaveHart
81
2018-06-29 12:3944SusanLundeen5670 NE 7th AvenueFort LauderdaleFlorida33334United Statessusan.lundeen@infor.com703-624-074506/13/2015EMS-PT50CE9492E10 - Replace SurgeHeard battery warning alarm. Found Surge Protector to have Error Code E-10United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=dd951cb0f848a1146b606ff050e6e8a9https://www.123formbuilder.com/upload_dld.php?fileid=3ba4d248da346f25c208a4000f20c7d4http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capproved19549916/29/2018SusanLundeen
82
2018-06-29 13:4545DaleAndersen18389 1525 N. Ave.PrincetonIllinois61356United Statesandersen18389@comcast.net815-878-405002/16/2017SSP-50XE0 - NormalOnly one blue light works when it is plugged in. The one on the right don't light up.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=47647af1b557a554270aaa33e63616f0https://www.123formbuilder.com/upload_dld.php?fileid=82ec041d25f8ab48705de22522f0903fhttps://www.123formbuilder.com/upload_dld.php?fileid=22fabc4f67c5dc6aae6b154b0f8732c1http://www.progressiveindustries.net/warranty-claim-formSSP-50Xapproved19549926/29/2018DaleAndersen
83
2018-06-29 14:0046LukeProulx3510 Bowen rd rr2StevensvilleOntarioL0S1S0Canadalpfarrier@gmail.com905-658-729706/29/2018EMS-PT50XE0 - NormalGoes on and off no codeCanadahttps://www.123formbuilder.com/upload_dld.php?fileid=83bda628b318f14a8971f0c1fd6ce4b2https://www.123formbuilder.com/upload_dld.php?fileid=410078fc6c80274b928ebf7759a099d0https://www.123formbuilder.com/upload_dld.php?fileid=18a04dc81650fcfa20f92b33b7f8f13dhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19550006/29/2018LukeProulx
84
2018-06-29 15:2547WilliamAbbott100 fair stClarkstonWashington99403United StatesSbabbott@hotmail.com480-216-533509/17/2014EMS-HW30CE0 - NormalOn Sunday June 24th our power would intermittently shut off. Each time I received different error codes. I assumed it was the power pole, however an electrician checked the power on Monday June 25th and all the numbers were okay. I also plugged into a different power source and again the EMS shut off all power to the 5th wheel.rnOn Monday afternoon I spoke to Anthony. He advised me to remove the EMS. Now I have power to the 5th wheel with no issue. The voltage meter in the rig reads 119.rnI hardwired the unit myself, there were no problems, it worked exactly like it should until Sunday. I had also hardwired a previous EMS in our 5th wheel that worked for 16 years when I wanted a better model. I have also purchased your EMS and hardwired them in both of my son's rigs in the past 3 years.rnPlease call me for additional information, I am uncomfortable not having the EMS in the rv.rnSince your system crashed after I sent this to you, this is our third requestUnited StatesWilliam Abbott480-216-5335https://www.123formbuilder.com/upload_dld.php?fileid=18ad101d9cd1ceece16880917fc7591ahttps://www.123formbuilder.com/upload_dld.php?fileid=f7f9a55c56235da0d34553432585607ahttps://www.123formbuilder.com/upload_dld.php?fileid=2766ace964dd112bf6b089ca831cfe37http://www.progressiveindustries.net/warranty-claim-formEMS-HW30Capproved19550026/29/2018WilliamAbbott
85
2018-06-29 15:5148JimmyRye203 Rainbow Drive#10381LivingstonTexas77399United Statestxjrye@gmail.com832-876-426309/14/2016SSP-50XLE0 - Normalshowing open neutral and 1 blue light not workingUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=e1f47a2d4ca422667974ed72da0a65a9https://www.123formbuilder.com/upload_dld.php?fileid=cc66c7d330f09cc8e998fa4dac3d4e0ehttps://www.123formbuilder.com/upload_dld.php?fileid=dc23838d09fb531eb39c545e5172c2cehttp://www.progressiveindustries.net/warranty-claim-formSSP-50XLapproved19550036/29/2018JimmyRye
86
2018-06-29 15:5349BETTYSCAVONE919 POTTERS RDNEWTONNJ07860United StatesBJS2550@HOTMAIL.COM973-960-481206/01/2002EMS-HW50CE4 - Line 1 Low VoltageWE ALSO HAD E6 ERROR CODE. WE BYPASSED THE EMS AND HAD NO ISSUES. HAVE ALREADY SPOKEN TO BRAD AND HAS VERBALLY APPROVED THE WARRANTY. IN CASE THE ATTACHMENT IS NOT CLEAR, OUR RV WAS PRE-OWNED AND THE EMS-HW50C WAS ALREADY INSTALLED. OUR RV IS 2002 NATIONAL DOLPHIN 5355 WAS PURCHASED IN 2007 AT LAZY DAYS SEFFNER, FL 855-561-9029.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=f2e015f1f9d832d618bbf9df9be9c1c5https://www.123formbuilder.com/upload_dld.php?fileid=b601e4bea057b060193aeb0b7ba7471dhttps://www.123formbuilder.com/upload_dld.php?fileid=34de2d457f0e3260e6f9c157635f44c3http://www.progressiveindustries.net/warranty-claim-formEMS-HW50Capproved19550046/29/2018BETTYSCAVONE
87
2018-06-29 16:3950GaryIrvine4551 Kapur CirCanandaiguaNew York14424-9768United Statesglirvine@gmail.com585-746-231905/30/2017SSP-30XLE0 - NormalGreen surge protector light does not work.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=a3f4729516cf43ddf0e0e2cf7d8b19d8https://www.123formbuilder.com/upload_dld.php?fileid=e0956c0bb8b7ef52c3e7b0b9c3ae0549https://www.123formbuilder.com/upload_dld.php?fileid=64a6fb573ba2c8380672d58bbe9f7848http://www.progressiveindustries.net/warranty-claim-formSSP-30XLapproved195604807/02/2018GaryIrvine
88
2018-06-29 16:5751HarryEdwards16449 South Franklin StreetChagrin FallsOhio44023United Statesrzrfun111@gmail.com440-759-082304/14/2018EMS-HW50CE5 - Line 2* High Voltageno error code, but periodically breaker trips and resets with no error code and sequence scrolls L-1 111,2A L-2 116, 0 A 60 H E0 PE5 this is while it is plugged in at home. on regular house current 15 ampUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=4d25feb78d8b2e7978f31d85b57dd6e6https://www.123formbuilder.com/upload_dld.php?fileid=a2fdbbb0ea06c760612fdee374b48f3chttp://www.progressiveindustries.net/warranty-claim-formEMS-HW50Capproved195605007/02/2018HarryEdwards
89
2018-06-30 11:2352CliftonHarper8904 Columbine Dr.RaleighNC27613United Statescpharper@earthlink.net919-906-815708/28/2016SSP-30XE0 - NormalWith using the SSP-30X with park power recently, my travel trailer air conditioning, and refrigerator would cool down as it should, and the SSP-30X became hot, and the indicators on the SSP-30X would flicker. When I had the SSP-30X unplugged, and plugged my travel trailer directly into the park power, everything works appropriately, even at my home's 30amp rv plug with out the SSP-30X, the travel trailer air, and refrigerator work appropriately. When using the SSP-30X unit, components do not work correctly. This unit is a warranty replacement for my original unit purchased 8/28/2016. The warranty replacement SSP-30X unit was sent from you arround mid January 2018.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=463f6e2653bc8c6e8bfed8c992e6f0f8https://www.123formbuilder.com/upload_dld.php?fileid=c5bf5b9a502faa11d09f80fd7a71fb18https://www.123formbuilder.com/upload_dld.php?fileid=3e7f604d8b466ae725451603dafe67b1http://www.progressiveindustries.net/warranty-claim-formSSP-30Xapproved19560577/2/2018CliftonHarper
90
2018-06-30 13:0553DavidGerber3677 Ewings RoadLockportNew York14094United Statesmelgerber@roadrunner.com716-377-126003/20/2018SSP-50XE0 - NormalThis is a replacement item per warranty claim # 849 which was approved 03/20/2018 no receipt, original e-mail below. Blue light left side has gone out and not on. Same issue as before.rnrnMarch 20, 2018rnrnDear David:rnrnWe appreciate you taking the time to contact Progressive Industries Inc. This email is to notify you that we have approved your warranty claim based upon the information submitted per the policies and criteria of our company.rnWe will be shipping a new unit to the address provided on our warranty claim form. You may discard your old unit.rnrnIf you have any questions, please reply back to this email.rnrnThank you for choosing Progressive Industries to be a part of your RV experience.rnrnSincerely,rnProgressive Warranty TeamrnProgressive Industriesrn1020 Goodworth Dr.rnApex, NC 27539United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=0c7432d55481c853e0ed3bc56b04762chttps://www.123formbuilder.com/upload_dld.php?fileid=6b6757167d5df2cb5797c678fcc8be2chttps://www.123formbuilder.com/upload_dld.php?fileid=ba7dbe90b9f8d93ce56ca5dd5d80390fhttp://www.progressiveindustries.net/warranty-claim-formSSP-50XdeniedNo receiptDavidGerber
91
2018-06-30 15:5154WilliamFrankowski1723 Annette CTLithia SpringsGeorgia30122United Stateskf8az@bellsouth.net770-942-452805/08/2018EMS-PT50X123466233E10 - Replace SurgeThis was a newly purchased unit never used before. Upon initial use (plugged in) item display cycled through giving its various information and when it cycled to the error code info displayed "E-10", as seen in the picture. All other indications were normal, and provided power to the RV following the timer/relay sequence.rnrnI contacted Progressive Industries Tech support number late last week. I spoke with Brad, explained what issues I was experiencing. Brad said it sounded like a "bad board" and instructed me to submit the warranty claim form and would address it from there.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=8fea5a606ed9b982aa59821a2521caf2https://www.123formbuilder.com/upload_dld.php?fileid=b61347516c5a3d85cebe327e7181b835https://www.123formbuilder.com/upload_dld.php?fileid=3de4f4326c3fade6f8c31e6f0424a243http://www.progressiveindustries.net/warranty-claim-formEMS-PT50Xapproved19560737/2/2018WilliamFrankowski
92
2018-06-30 16:0055GREGWOOTEN1641 W 11745 SRivertonUT84065United Statesgregwooten@gmail.com385-315-329102/20/2017SSP-50XE0 - NormalCrack powerline retention ring.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=3bf2a456d43161a2bddca4248ac00643https://www.123formbuilder.com/upload_dld.php?fileid=0513c709ece050dbdcf0f4259e111a10https://www.123formbuilder.com/upload_dld.php?fileid=f41ed34ca3ad689dc4c9d2b14b95de79http://www.progressiveindustries.net/warranty-claim-formSSP-50Xapproved19560917/2/2018GREGWOOTEN
93
2018-07-01 10:1456KathyLott5684 CR 437Lot 20PrincetonTX75407United Statesklott54@gmail.com972-977-015701/15/2018SSP-30XE0 - NormalWe bought our second surge protector from Amazon in January 2018 for our new class C motor home. Our first one is on our 5th wheel that we live in full time in and it serves us well. Last week, on our first trip at a campground, it was hooked it up Saturday and on Tuesday our power went out. The park folks came out and discovered that the surge protector had burned up (smelly). We disconnected and power came back on. What kind of warranty does this product carry? Although we purchased in January this is the first use. The return period for Amazon is past.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=f9d27c53ced82c7e153738ebef7b102chttps://www.123formbuilder.com/upload_dld.php?fileid=c93751c1fbc6986124fc0100cead6789https://www.123formbuilder.com/upload_dld.php?fileid=be6e8449134bd6803f795e21629170d3http://www.progressiveindustries.net/warranty-claim-formSSP-30Xapproved19563247/2/2018KathyLott
94
2018-07-01 19:2057SAMUELHARSIN1130 ROCKY FORK RDOFFICESMYRNATN37167United Statessamharsin@yahoo.com909-534-518712/22/2016SSP-50XLE0 - NormalONE SIDE HAS NO SURGE PROTECTION ACCORDING TO LIGHTING.rnNOTHING WRONG WITH THE PLUGSUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=dce51f6292963c0c98bf8571b774454bhttps://www.123formbuilder.com/upload_dld.php?fileid=1d18b937bd011f26b5b322208905439fhttps://www.123formbuilder.com/upload_dld.php?fileid=13acc6cdb6bc67ad1b12114eb65bf626http://www.progressiveindustries.net/warranty-claim-formSSP-50XLapproved19563267/2/2018SAMUELHARSIN
95
2018-07-01 20:3258LibbyLinton5591 Corte Del MarHemetCalifornia92545United Statesllinton201@yahoo.com951-479-736003/09/2016EMS-PT50CE2 - Open GroundWorked fine for a year and then last 6 or 7 trips error code E2 kicks off power each time. Last two times (at The Islander Lake Havasu and Chula Vista RV Resort) we had on site electrician check power source and no problems detected. Surge protector is simply not working properly for some reason.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=3aff423d45b089d7e10e4e9657227d18https://www.123formbuilder.com/upload_dld.php?fileid=7c388027a0ba9f1c549c42188dc17543https://www.123formbuilder.com/upload_dld.php?fileid=75046c20e5c1f70a9e533a83d6b3676ehttp://www.progressiveindustries.net/warranty-claim-formEMS-PT50Capproved19563297/2/2018LibbyLinton
96
2018-07-02 10:3159AlfredoHuerta4498 Shollenbarger RoadOxfordOhio45056United Stateshuertaaj@miamioh.edu513-593-228406/29/2018EMS-PT30X123470314E0 - NormalMy wife ordered the EMS-PT30X through Amazon.com on Friday June 29, 2018. It arrived yesterday Sunday July 1, 2018. The plastic part that screws into the front that is supposed to keep the plastic cover from falling off is missing (see images attached). I called Progressive Industries, Inc. (919-267-6959) this morning and talked to a technical support person to see if someone could send me that missing plastic part. The technical support person told me that the only way to resolve this issue is to file a warranty claim and that Progressive Industries would ship me a new unit. Note that I am submitting below a single JPG image showing multiple views of the unit. That will hopefully suffice to demonstrate the problem.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=192d60b7e61b966ff58a33222d852515https://www.123formbuilder.com/upload_dld.php?fileid=14fe11afcf025c680f0795bbfe6bd5a7http://www.progressiveindustries.net/warranty-claim-formEMS-PT30Xapproved19574357/3/2018AlfredoHuerta
97
2018-07-02 10:5460CharlesRees275 Burnett Ave. SPC 95Morgan HillWest95037United Statesjeanandchas@yahoo.com408-706-434506/06/2018EMS-HW50CE7 - Line Frequency HighEvery time I connect to shore power I get an error code E7 and PE7 even though the remote info. panel reads line freq. is normal 60 cycles. Unit cycles off for 15sec. (time delay) and reboots and all is fine, power is transferred and no error codes. I removed the jumper wire to 136sec. delay and still have the same problem. I have also checked the unit out on different pedestals with the same results. I explained all this to your tech support and they told me to fill out your warranty info.Charles Rees275 Burnett Ave. SPC 95Morgan HillWest95037United StatesCharles Rees408-706-4345https://www.123formbuilder.com/upload_dld.php?fileid=6e72b3045a60449ab8ffcba5a979baa1https://www.123formbuilder.com/upload_dld.php?fileid=1167a53399a8bc8b561679faa0a38f4bhttp://www.progressiveindustries.net/warranty-claim-formEMS-HW50Capproved195633172/2018CharlesRees
98
2018-07-02 10:5961ArnoldSmith (713)256-6255C/O Columbia River RV PArk10649 NE 13th AVePortlandOR97211United Stateshoustonhome@hotmail.com713-256-625508/04/2017EMS-PT30X123460154E5 - Line 2* High VoltageWas using the unit at Columbia River and everything was fine. We left for a couple days and upon our return the unit would not let power into the coach, We tried the unit in other pedestals and got the same reading of L-1 118 L-2 220 E-5. I then checked the 30 amp outlet with a volt meter and only got 118 volts. I then plugged our coach directly into the pedestal without any issues.United Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=2082f7e073592dba850a619b061b4b62https://www.123formbuilder.com/upload_dld.php?fileid=d0e7809fe099f03a3811ae2ebab0ef98https://www.123formbuilder.com/upload_dld.php?fileid=6076b81297deda146b1b6a414c74853bhttp://www.progressiveindustries.net/warranty-claim-formEMS-PT30Xapproved19561007/2/2018ArnoldSmith (713)256-6255
99
2018-07-02 11:0962WilliamAbbott100 Fair St.ClarkstonVA99403Afghanistansbabbott@hotmail.com480-216-533509/17/2014EMS-LCHW30E0 - Normalno longer workingNetherlandshttps://www.123formbuilder.com/upload_dld.php?fileid=843ba8067ba6814585070c709583f650https://www.123formbuilder.com/upload_dld.php?fileid=bd93a3a3b7d1854da94f32f422a69f00https://www.123formbuilder.com/upload_dld.php?fileid=0f746df44a292c5453a423f89b7dc4c3http://www.progressiveindustries.net/warranty-claim-formEMS-LCHW30approved19563997/2/2018WilliamAbbott
100
2018-07-02 11:4863DavidGerber3677 Ewings RoadLockportNew York14094United Statesmelgerber@roadrunner.com716-264-588004/20/2016SSP-50XE0 - NormalLeft Side blue light blown out not workingUnited Stateshttps://www.123formbuilder.com/upload_dld.php?fileid=96b67d6828e52818f285f2e84d682a9fhttps://www.123formbuilder.com/upload_dld.php?fileid=12bc4d4421fbadcacac1c8d96e0cf7echttps://www.123formbuilder.com/upload_dld.php?fileid=2a98bbea357d0f612d25b8cb3a401919http://www.progressiveindustries.net/warranty-claim-formSSP-50Xapproved19564037/2/2018DavidGerber
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