Customer Service Learning Action Plan
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Customer Service Learning Action Plan
**Do not modify. Cell autopopulates
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Focuses, Goals, and Metrics
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Focuses and Timelines
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QuarterFocus/CampaignAssociated TimelineStatusNotes
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Implementationi.e. New Hire Onboarding6/1/19in progress
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Y1 Sprint 1
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Y1 Sprint 2
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Y1 Sprint 3
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Goals and Metrics
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Quarter
What behavior(s) are you looking to impact?
Associated KPI:Current State:Goal:
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Implementationi.e. Customer satisfactionCSAT3.94.5
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i.e. Time spent in the classroom over 2 week timeframeInstructor-led hours90 hours75 hours
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Y1 Q2
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Y1 Q3
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Y1 Q4
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Lessonly Services Quarterly Progress Tracking
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QuarterService OptionDescriptionDeliverableNotes
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Implementation
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Y1 Q2
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Y1 Q3
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Y1 Q4
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