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IndexMacForums UserCountryOrder DateReceived AtModelSizeOrder StatusCurrent StatusNotes
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1KlingmannMusicGermany2025-09-18Studio M48TBCanceledRefundedChargeback from CC company completed
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2TerraGermany2025-09-19Studio M38TBPre-orderedChargeback RequestedChargeback requested
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3YzordHolland2025-09-19Studio M38TBRefundedRefundedChargeback from CC company completed
Uhm, don't know mate, just got an email from my cc company that they paid back the money on the card and when i looked it was there already. Really don't know if they have closed the case. But i included the forumtopic in my request for chargeback, so i think they know whats going on. And for the record, Polysoft NEVER replied to me in any way which i was trying. The only mail i got from them was that i could order because i was on the list of one of their products i was looking for.
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4Molecular1958France2025-09-18Studio M48TBPre-orderedChargeback RequestedChargeback / refund and fraud report processes started
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5Staszek PliszkoPoland2025-09-18Studio M42TBRefundedChargeback Requested
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6YazdanCanada2025-09-19Studio M18TBPre-orderedChargeback Requested
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7adriaoleaSpain2025-10-28Studio M316TBRefundedRefundedSays not paid on their website (Wire transfer sent)
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8kevamirNetherlands2025-06-10Studio M22TBProcessing in progressChargeback Requested
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9anhbai (reddit)2025-10-22Studio M48TB"In Stock" OrderWaiting for UpdatesReddit User Report
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10con5tl (reddit)Germany2025-10-06Studio M18TB"In Stock" OrderRefund RequestedReddit User Report
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11peter (not MacUser)Canada2025-10-09Studio M44TB"In Stock" OrderChargeback Requested
no reply, item never came, Called CreditCard Company -initiated Dispute. Fuck the French Scam guy
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12AnonymuserSouth Korea2025-10-27Studio M48TB"In Stock" OrderChargeback Requestednot a MacForums User
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13Original-Proposal261 (reddit)Germany2025-05-01Studio M2​​Refund RequestedReddit user Report
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14ratmtrCanada2025-06-05Studio M44TB"In Stock" OrderRefund Requested
Delivery was to be within 14 days. Now nearly 6 months later, my many refund requests have been ignored by Gilles, despite his claim that he is processing refund requests.
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15zendoh92025-06-09unknownStudio M3​​Waiting for UpdatesForum post
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16IamHaroldH2025-06-09unknown​​​Waiting for UpdatesForum post
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17goalie12025-05 or 2025-06Studio M3​​Chargeback Requested
[1]: https://forums.macrumors.com/threads/upgrading-mac-studio-storage.2370048/page-16?post=34102502#post-34102502
[2]: https://forums.macrumors.com/threads/upgrading-mac-studio-storage.2370048/page-13?post=34069930#post-34069930
[3]: https://forums.macrumors.com/threads/upgrading-mac-studio-storage.2370048/page-16?post=34106588#post-34106588
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18YellowDruid (no forum user)Germany2025-10-15Studio M38TB"In Stock" OrderChargeback Requested
Payment went through, money withdrawn, but status on polysoft website: waiting for payment! no answer to mails. fraud file opened at my CC company
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19Dokter Bob (not forum user)Portugal2025-09-19Studio M48TB"In Stock" OrderRefund Requested
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20MarcusGermany2025-06-05Studio M24TBRefundedRefundedrefund received on the credit card all settled
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21Romain P (france)france2025-10-28Studio M48TB"In Stock" OrderRefund Requestedpayment accepted email received on 28th october, no news since.
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22TomMSwitzerland2025-10-06Studio M48TB"In Stock" OrderChargeback Requested
Had been told on day after ordering that my order would be shipped within 14 days. After sending many messages i still never received any updates and now requested a refund. Chargeback started via Credit Card company!
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23Jp9252025-04-29Studio M28TB​Waiting for Updates
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24uchleeSouth Korea2025-09-18Studio M18TBRefundedChargeback Requested
Update: Refunded | My order was canceled, but he did not process a refund and created a credit slip on his site.
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25shafnitzUS2025-09-21Studio M48TBProcessing in progressWaiting for Updates
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26Den (Not Forum User)US2025-03-29Studio M28TBProcessing in progressWaiting for Updates
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27fresh.lake1207Germany2025-10-24Studio M22TBPre-orderedRefund Requested
Shop website says: "Awaiting bank wire payment", even though payment was wired; no replies from Polysoft; no refund yet
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28zaxxon2025-09-19Studio M38TBProcessing in progressWaiting for UpdatesOrder of 4 x 8TB drive kits for M3 Ultra
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29eye-oh-bee (not forum user)Ireland2025-10-13Studio M14TBPre-orderedWaiting for UpdatesNo replies to questions
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30DerKruserUS2025-10-06Studio M12TB"In Stock" OrderChargeback RequestedWill file chargeback if no update by 2025-11-21
Chargeback has been filed
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31ExtirpatorUS2025-09-19Studio M28TBPre-orderedRefund Requested
Requested refund since 11/21 deadline was missed. Will initiate chargeback if refund is not fulfilled promptly.
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32Unnamed CustomerFrance 2025-11-02Studio M44TB"In Stock" OrderWaiting for Updates
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33DKayBUK​​​Chargeback RequestedForum post
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34cybermaster69ITALY2025-09-16Studio M42TBPayment acceptedChargeback RequestedForum post
chargeback in progress
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35tamilarasan17India2025-09-19​​SEPA DisputeChargeback Requested
Preparing to file consumer protection complaints in France and India and dispute with bank
chargeback in progress
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36StanLey_​​​Chargeback RequestedForum post
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37Not a MacForums UserBelgium2025-09-19Studio M48TBPre-orderedWaiting for Updates
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38gte539zUS2025-10-28Studio M48TB"In Stock" OrderChargeback Requested
requested refund 11/05 through website "contact us". no response, updates, refund. requested chargeback 11/22.
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39Freegoud2025-11-02​​​​Was advised by forum member to file chargeback and fraud report
This user may possibly be same person as "Unnamed Customer" at index 32, now with a forum account
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40Not a MacForums UserAustria2025-09-22Studio M38TBPayment acceptedWaiting for UpdatesReached out to my bank about chargeback on 2025-11-26
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41Not a MacForums UserJapan2025-06-12Studio M48TBProcessing in progressWaiting for UpdatesNo replies to questions
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42MonsieurBultra2025-10-28​​​​
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43pkurt926France​​​Chargeback RequestedRefund originally requested on 2025-11-04, no response from Polysoft
Chargeback initated on 2025-11-07 after no response from Polysoft
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44Not a MacForums UserChile2025-10-27Studio M12TBPayment acceptedWaiting for UpdatesNo replies to questions
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