|9:45am - 10:15am|
Arrival and registration (Library).
|10:15am - 10:50am|
Welcome to ConCon7 - Laura Billings | Updates from GDS - Trisha Doyle (Mary Ward Hall)
|Session One 11am - 11:50am||Location||Mary Ward Hall||Voysey Room||Lethaby Room||Morris Room||Herschel Room|
|Title||SEO for content on GOV.UK||Step by step navigation: mapping and building journeys for GOV.UK||How users access your content||Content design skills and techniques||Transforming content to meet the user need|
|Details||GOV.UK generally performs well in Google search, but we're all aware of results which are confusing, misleading or just missing. In this workshop, we'll be looking at how free search analytics tools can help you understand how users are expressing their need, then understanding the search results page, and mobile and voice search.|
This will be a hands-on session, so bring your questions, quibbles and laptops.
|How to identify, map and build user journeys across GOV.UK using the new step by step navigation pattern. Find out how it can help your department deliver end-to-end services for users.||A look into the different ways people access your content depending on their needs. This will give you some tips and tools to help you think with an accessibility hat on* when designing your content. You'll see some demos of different access technology and do an activity whilst wearing glasses which simulate certain eye conditions.|
*No actual hats included
|Creative ways to do user research on a budget||How to do a content review||How to run a 'spike' for content||Understanding questions and writing answers||Breathing new life into the NDA’s research pages||Reducing complaints about the complaints page|
|We all know how valuable user research can be. And we definitely all know how expensive it can be... At DFE we’ve been trying to find new and creative ways to test content and get more insight about our users, without the big budget backing. We’ll explain how we’ve approached this problem, share top tips and ideas we’ve had so far, and what we’re keen to try next.||How to help delivery teams make sure their content meets the Government Service Standard.||A spike is a term used in agile development. Find out what it involves, and how it can be adapted to help with improving content.||Technology is changing the way we search for and read information online. Users don’t need to visit a website to find the answer they need; they can get it directly from a search engine. We need to get better at providing information exactly when our users need it. Find out how to listen to the questions people are asking and make sure your content is answering them.||An eye-opening journey into digital for an old dinosaur and a bunch of scientists.||Updating and transferring specialist content from HMRC to mainstream to better meet the user need.|
|Speakers||Peter Jordan, GDS||Kate Ivey-Williams and Jon Sanger, GDS||Marian Foley, Richard Morton and Kevin McLaughlin - GDS||Adam Raistrick, DfE||Lynne Roberts, Home Office and Mark Green, GDS||Graeme Claridge, GDS||Matt Gebbett, HMRC||Deborah Ward, Nuclear Decommissioning Authority||Dolly Garland, GDS and David Hentschel, HMRC|
|Format||Workshop||Workshop||Workshop||3 short talks||3 short talks|
|Session Two Midday - 12:50pm||Location||Mary Ward Hall||Voysey Room||Lethaby Room||Morris Room||Herschel Room|
|Title||Hands on experience with GOV.UK tools and interactive content||Easy Read as an accessible format||Gaining confidence with data||Working collaboratively to improve content||Content design specialisms and overlaps|
|Details||Writing for prison radio||Data driven content management and publishing||Using GOV.UK Notify||Step by step navigation: building journeys across GOV.UK with the new publishing tool||Easy Read format combines images and text to make content accessible. Find out who it’s for and how it can be used. Have a go at creating an Easy Read product in our group workshop.||How to get started with digital data analysis and practical suggestions to embed in your working practice. It will cover how to frame hypothesis and offer an introduction to the different digital data sources to explore. |
For those early in their data journey or for anyone as a refresh. Bring any content questions you have that you are looking to solve with data.
|How to win friends and influence policy people||Improving content with policy experts||Content design in services - joining the dots||You, me and us||How to produce technical guidance||Content and web technologies|
|Find out how radio ads played directly into prison cells successfully supported the new service: 'Sending money to someone in prison'.||A team from GOV.UK publishing demonstrating prototype dashboards that will enable you to use data to inform content management decisions and publishing features designed for a more efficient and intuitive workflow.||Learn how your service can use GOV.UK Notify to send emails, text messages and letters to your users. Featuring a case study from the Get your State Pension service in DWP.||See what the content community mapped in the earlier workshop come to life in the step by step publisher.||Gain a better understanding of what policy colleagues do, what their priorities are and what frustrates them when working with content teams. Get tips on how to spread the good word about the benefits of user centred design, and for improving the credibility of content design within your organisation. This talk is based on interviews with policy colleagues from across government.||Winning hearts and minds: 5 things I learned while trying to develop a new collaborative content model.||What I've learnt about designing content for a service, is: you're not just designing content for a service. |
How we worked on content with GOV.UK and subject experts, and looked at end to end service journeys including behind the scenes case management.
|What we learnt when we set up a content support network for designers on multidisciplinary teams||We'll talk about what tech writers do. Including how we work with subject experts, what qualities we need, and why we publish in the open.||Exploring the fuzzy, fun, and sometimes frustrating borderland between 'content design' and 'interaction design'.|
|Speakers||Jane Stead, Josh Lowe and Martin Oliver, MoJ||Rob Rankin, Humin Miah, Ben Hazell GDS||Adele Murray DWP, Tom Chambers GDS||Kate Ivey-Williams and Jon Sanger, GDS||Jane Wilkinson, Ben Railton HMRC, Heather Edwards DHSC||Harriet Wailling, GDS||Matt Clear, GDS||Emily da Costa, Ofsted||Fran White, HMCTS||Gurinder Toor, Gabrielle Acosta, James Butler GDS||Rosalie Marshall, GDS and Adrian Warman, MoJ||Benjamin Mortimer, GDS|
|Format||Series of live demos||Workshop||Workshop||3 short talks||3 short talks|
|1pm - 1:50pm||Lunch (main hall)|
|Session Three 2pm - 2:50pm||Location||Mary Ward Hall||Voysey Room||Lethaby Room||Morris Room||Herschel Room|
|Title||Content designers in unexpected places||What shall we do with a problem called...guidance?||Joining up content across an organisation||Design patterns, design systems and content||Content stories from across government|
|Details||Producing content for non GOV.UK sites||How other people do the things||Why content designers belong in prison||We'll share what we learnt working on HMCTS guidance documents. The workshop will cover how to define guidance, audit it, suggest changes to your department, and what impact you can expect to see from the process.||Hear from 4 organisations who are connecting content production across teams and end-to-end journeys, and considering both citizens and colleagues as users. Looking at GOV.UK, services, forms and letters, internal guidance, and communications.||How to use design patterns||GOV.UK design system||Data protection, privacy and design||Using data dashboards for content, at ONS||Probation officers are users too, at the MoJ||Making the Budget make sense to users, at the Treasury|
|We'll look at common problems content designers face when writing for non-GOV.UK websites and offer some tips on how you can deal with them.||What we learned visiting non-government publishers to compare and contrast publishing and content management workflows. Including the BBC, Which?, and more.||Coming into prison can be a frightening, disorientating and stressful experience. This talk is about content design's crucial role in developing clear messages and establishing a rehabilitative culture.||What are design patterns? How should we use them? Are patterns set in stone, or open to debate? And how do we make our way through the maze|
of GDS guidance? Learn how the power of GDS is rippling beyond government.
|Why and how we're building a design system for the whole of government, and how you'll be able to contribute patterns and research to it. Interesting to anyone working on services, or interested in service design.||How the General Data Protection Regulation is a good thing for how we design government services and how it create a legal requirement for plain English.||Looking at what we measure, how we share data with colleagues, and the ways we use data to inform content design. Learn the tools, tips and processes we’re using at ONS.||Probation officers often feel left behind by digital and technology. This talk is about how research and content design is making probation officers' digital interactions easier.||Insider guide to the principles we use to make the Budget digestible on GOV.UK. The Chancellor can announce over 50 measures during his speech in the House of Commons – all of which are rewritten in plain English and published online as soon as he sits down. Learn about the process and get tips on how to engage with policy officials when drafting for web.|
|Speaker||Nadia Huq, Home Office||Ben Hazell, GDS||Nigel Jones, MoJ||Howard Gossington and Martin Oliver, MoJ||Phil Hogg HMRC, Simon Bramble DWP, Adam Raistrick DfE, Anne Walker Disclosure Scotland. Chair: Cat Gordy, GDS||Simon Rose, NHS Digital||Steven Proctor HMRC, Amy Hupe GDS||Steven Proctor, HMRC||Kieran Forde, ONS||Greg Knight, MoJ||Ilia Popovsky, HM Treasury|
|Format||3 short talks||Workshop||Panel talk||3 short talks||3 short talks|
|3pm - 3:45pm||Keynote - Catherine Miller, Director of Policy, Doteveryone (Mary Ward Hall)|
|3:45pm - 4pm||Wrap-up - Laura Billings (Mary Ward Hall)|