DMCS Logbook (Responses)

	A	B	C	D	F
1	Timestamp	Which Library?	What was the situation?	Initials	Responses:

2	4/6/2024 17:38:03	Doe	Lock on Room C4 is broken. Key turns freely but handle wont turn.	SP
3	4/6/2024 15:39:22	Doe	Key C7 has been missing since 9pm Friday 4/5	SP
4	4/2/2024 16:26:16	Moffitt	Patron unable to connect laptop to TV screen using build in HDMI cable from TV. Issue may be inability to change channels of TV, could not reach behind TV to physically change channel and could not find remote for TV.	JW
5	4/1/2024 14:20:01	Doe	A patron said that the scanner website is having system issues. They tried scanning at multiple stations and every time she would try to email her scan to herself the progress bar would get to 20% and freeze for several minutes.	EB
6	3/12/2024 16:54:22	Moffitt	Patron tried to print out paper but kept running into the same error printing second page of notes: "PLC ERROR -- Insufficient Memory, System: eHeapImage", tried several printers but same error persists	JW
7	3/5/2024 18:10:25	Moffitt	"Graffiti" on wall in study room 513, Patron mistook drywall for whiteboard, won't come off with cleaner	IVB
8	1/22/2024 4:36:01	Moffitt	Lock broken in Moffitt 519. facilities notified.
9	1/22/2024 4:36:00	Moffitt	Loud noises from the speakers inside Moffitt 417. Facilities notified
10	10/16/2023 9:00:33	Moffitt	Moffitt 4th Room Reservation display screen is 'temporarily unavailable' (again). It has been reported to Library IT.	DG
11	10/5/2023 11:20:35	Doe	I've had a few patrons this hour come up with identical booking emails for the same room and time, in particular C7 from 11-12. I rebooked those I could to unclaimed rooms, but just wondering if there's some issue with LibCal that's allowing multiple people to book the same slots.	EB
12	9/18/2023 19:20:52	Moffitt	Room 411 was missing chairs when patron checked it out. removed 3 chairs from 435 and placed them in 411. Noted to remember to put back at the end of shift.	WL LC
13	9/10/2023 19:53:28	Moffitt	Facilities called for stuck elevator by Luis	JM
14	8/27/2023 13:15:01	Doe	Patron said that the light in Main Stacks study room B7 is broken and won't turn on. I changed their reservation to another open room for the hour they had.	EB	As of 8/18 we have contacted the facilities team and they will be taking a look at it soon. -LC
15	8/10/2023 12:17:41	Moffitt	Study Room 503 lock is broken and in a locked state. Facilities ticket has been created. Reservations closed off through Friday of the first week of school	DG
16	8/10/2023	Moffitt	Study Rooms at Moffitt are uncomfortably warm. Facilities have been made aware. 431, 433, and 435 CLOSED through Friday of the first week of school	DG
17	8/9/2023 10:09:02	Moffitt	8/9/23: Facilities ticket submitted for continuously running faucet on 5th Floor Moffitt Mens restroom	DG	As of 8/15: Library Facilities have made Campus Facilities aware of the situation.
18	5/7/2023 14:07:50	Moffitt	Patrons have been making constant complaints about having no chairs in the study rooms	WL
19	5/5/2023 21:10:45	Moffitt	4 Hour Loan Laptops due dates are not accurate due to different library hours cause of RRR week, so patrons are potentially getting charged for overdue laptops even when the four hours are not up.	FO	Thanks for bringing this to our attention. I'll go ahead and take a look at that and see if we can change our check out policy regarding it. -LC
20	4/19/2023 21:22:58	Moffitt	A patron reported the following three complaints regarding the 5th floor Men's bathroom: 1) The water coming from the sink is very hot. 2) There is also another sink that is leaking. 3) The water fountain/water bottle refilling station has warm/hot water as well.	PMA
21	4/17/2023 11:24:49	Moffitt	Patrons reported that some of the desktop computers on Moffitt 3rd aren't turning on	MK
22	4/12/2023 9:09:53	Doe	Ran out of receipts, where do we keep them when they run out of the front (old keys desk) area?	WL
23	4/5/2023 18:20:25	Doe	A patron said they had returned a book, but that it was not processed and it was still on their account. I filed it as a claims return before changing the due date to a month later, and was not sure how to best resolve this issue.	IM	This was the right thing to do, now that it has been put on claim return and the due date has been extended by a month that gives time for both the patron to double check their belongings and us time to search stacks to find it. No more needs to be done.
24	4/4/2023 13:26:37	All Libraries	push for info desk to get properly staffed if possible... it feels like every other shift now there is a circulation student who needs to fill in for info desk.	Circ Staff	Marito is currently hiring and subsequently training the new hires to staff critical hours for the Information Desks. Unfortunately, we won't see some relief until mid-April after students are processed by campus/ central HR, and trained adequately to staff the desk independently. I'll continue to hire and train as the Information Desk supervisor's, and my schedule allows for the remainder of the semester.
25	3/29/2023 14:45:08	Moffitt	faucet sink in mens restroom on Moffitt 5th does not shut off. facilities have been notified.	DG
26	3/22/2023 10:33:54	Moffitt	519 reopened as of Tuesday, 3/21. Please advise patrons that the lock is not the best for the door and some jostling may be required to unlock/lock.	DG
27	3/17/2023 13:28:34	Moffitt	There was a laptop sitting in the cart that someone never scanned in when the patron returned it, giving the patron a fine. Please scan in devices right away!	MK
28	3/13/2023 9:24:07	Moffitt	Patrons going to 1st floor for classes tried to go through the stairs were met w/ locked doors. Security unlocked. Instructor stopped by after class to address the situation and some of the similar issues they have been having this semester.	DG
29	3/7/2023 14:08:45	Moffitt	Was hoping to see if we could put up signs or something in each of the study rooms because it has becoming a recurring thing where patrons will come up to us say that their rooms will have only 1 or 0 chairs available for them. Even after we tell people that they need to lock the door, they often forget to. So was just wondering if we could do something about that.	I.G	We just put up a few signs in the clasrooms, hopefully they work!! -LC
30	3/3/2023 6:10:52	Moffitt	Door Handle for Study Room 503 loose and won't lock. Jen sent Sam an email	DG
31	3/3/2023 1:54:24	Moffitt	Right Elevator in Moffitt is down (Doors on top floor stuck open). Only left side works at the moment. Already reported.	LC
32	2/24/2023 0:33:11	Moffitt	One of the desktop computers on fourth floor (left hand side) do not allow patrons to log in using their CalCentral credentials.	ma
33	2/24/2023 0:32:29	Moffitt	Study room keys aren't being locked, so when patrons that have made a reservation go in, there are people in there, and they don't feel comfortable asking them to leave (even if an sle does it.)	ma
34	2/22/2023 11:39:45	Moffitt	Patron was trying to print a letter-sized PDF, but when uploading to mobileprint, it said it was an unsupported paper size. Recommended they go to the OCF, but was wondering if anyone knows how to fix this?	MY	I'm not entirely certain of the root cause but there are two solutions. The easier solution is to print the desired file from the desktop computer (it will automaticallly reformat the file). The second options is to: (1) open desired file, (2) from the opened file, "save as" a seperate file (the second copy should be reformatted to an accepted size). Why this works, i don't know but it has worked in practice. (MS)
35	2/15/2023 9:10:36	Moffitt	Patron said we were "so energetic" at 9:00 am	MY
36	2/14/2023 21:02:01	Moffitt	Patrons in 521 were assumed to be vaping in the study room. There were two vape pens visible on the table and there was a distinct smell when entering the room (I entered the room to remind them their key was due.).	MA
37	2/7/2023 11:37:37	All Libraries	Patron with green hat and black backpack, reddish nail polish harassed the Doe circulation staff. He came up and would harass each of us, and came back again at 11:25 am at Main Circ.	WL HS
38	2/2/2023 12:42:48	Moffitt	Is there a way we can get a new stapler for Moffitt 3rd floor. The one we have seems to have broken and we have to continue to send patrons up to 4th floor for one.	I.G	Just put in a request for a new one. Now we wait. -LC
39	2/1/2023 19:13:15	Moffitt	patron wants to raise a concern about the boiling hot water in the 5th floor bathrooms. They have been trying to talk to someone about it many times before (~20)	J.P.	Sorry this issue still hasnt been fixed. We've notified facilities but that is all we can do at this point until it is fixed.
40	1/31/2023 21:14:12	Moffitt	Locker 13 - the key does not lock the locker, that is, the locker can still be opened even after using the key	MA
41	1/31/2023 16:37:53	Moffitt	We were checking out a 4 hour loan laptop to a patron a we noticed that the computer was not checked back in properly and the previous individual was charged over $300 in late fees. We were wondering on how to go about this now.	I.G	Thanks for letting me know, we dealt with it and removed the fine. SLEs, when working the devices desk PLEASE be aware when checking them in. This is extremeley expensive equipment and we have long check in/ check out processes to ensure this doesn't happen. Please, be careful when checking in electronic items. It is unfair to the patron to have to deal with this. -LC
42	1/31/2023 13:52:05	Doe	patron tried to request a DVD from Media Resource Center. Asked Mark for help and concluded they could only be used in person at MRC by appointment	RP
43	1/30/2023 21:43:19	Moffitt	Patron would like to print using the third floor printers but gets the error: "Billing.balance: balance request failed: Invalid Plan Type for SVC Plan 23"	TYL	This is typically cause by lack of funds or an activation error on the Cal1 Card side of things. I would suggest sending them there. -LC
44	1/30/2023 17:44:32	Moffitt	Group of 4 or 5 trying to get into Moffit 3. Wouldn't stop filming the info desk worker as she explained they had to be students, or after she asked them to stop filming.	SP
45	1/28/2023 16:19:58	Moffitt	A patron complained that the water in the male's restroom on the 5th floor was very hot and was not able to wash his hands.	LV	Emailed Sam Arrow and he let us know that the issue will be addresed and fixed by early next week. If a patron asks when I would tell them that by hopefully wednesday it will be fixed. -LC
46	1/27/2023 19:30:14	Doe	Tonight a patron was having difficulties with their printing. They had uploaded the document to mobile print and had money on their card as well. So we weren't sure how to go about the printing. They even tried the public access computers on the A floor of Doe.	I.G.
47	1/25/2023 12:18:03	Moffitt	mobile print webpage not loading for multiple patrons on their computers	jh
48	1/23/2023 14:27:15	Moffitt	509 key buzzer doesnt work	jp
49	1/23/2023 14:15:00	Moffitt	Reminder that if someone is taking their 15 at 4th floor do it NOT at the top of the hour. One person at the desk in the afternoon peak hours is not fun.	WL
50	1/19/2023 11:51:12	Doe	B4 wont open, key will rotate in lock but nothing else	SP	From Nancy: Looks like a work order has already been submitted for the B4 lock. There is a work around to unlocking this door (Thanks Marito for showing me): Pull door towards you to make sure the door is fully locked first Place key in and turn to the right (you may not hear a cluck) Now push the door forward and it will unlock
51	1/18/2023 18:30:42	Moffitt	An Intruder was being disruptive by shouting and throwing objects around the 5th and 4th floors. Police were called and the intruder was escorted from the building. The intruder was very tall, dark-skinned, and wearing a large black puffer jacket.	LV
52	1/12/2023 13:28:36	Doe	Patron tried printing in color (original doc AND printer were both color) but the document came out black and white. Referred them to MCC but they didn't know how to solve either.	EG	So turns out the way to fix that is that after uploading the document to mobileprint.berkeley.edu they should select the single document they would like to print and at the bottom of the page there should be an option for color or b/w. Choose the color option and it should then print in color. The little logo next to the document should change to reflect this as well. -MS
53	1/10/2023 11:24:10	Moffitt	Patron came to the desk to check out books but didn’t have his ID. He asked if we could hold them while he looked for it so I left it on the cart next to the holdshelf with a note.	JC	NIce, thanks for logging it. Make sure you grab a temporary hold slip (found behind Moff 3rd circ desk) and put it in the book next time as well. -LC
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56	4/28/2024 16:07:17	Moffitt	Key 519 doesn't buzz.	SP
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