Short Description

Detailed Description

Qualifications

Keywords

Top executive for the organization.

Board of Directors. If the Chief Executive Officer does not report to a governance-focused or independent Board of Directors, please match to position 121 or 136.

Chief Executive Officer (CEO); Executive Director; President

Working within broad strategic guidelines and board policy, leads the organization to attain short- and longer-term strategic, financial, and operational goals. Plans, directs, and monitors all aspects of the organization's operational policies and fund development objectives. Develops organizational culture and manages staff committees. Develops business plans in collaboration with the Board. May liaise or advocate with various levels of government, community partners, and other stakeholders to further the goals of the organization.

No specific requirements, although some level of postsecondary degree is common.

Leadership, Strategic Direction, Supervision

Senior leader focused on internal organizational efficiency.

Chief Operations Officer (COO); VP of Operations; Director of Operations

Manages operations, contributes to strategy and development, oversees business plan implementation.

Manages the organizational operations through directing and coordinating activities consistent with its established mission, goals, objectives, and policies. Functions within a strategic and policy framework established by the CEO and the Board. Contributes to organizational strategy and policy development. Together with the CEO, provides direction and structure for program areas or operating units. Develops, implements, and monitors programs to ensure attainment of business plans.

No specific requirements, although some level of postsecondary degree is common.

Leadership, Operations, Supervision

Senior lead for a specific division or area.

Top Executive; Board of Directors (Working Board). If your Top Executive position reports to the Board of Directors (Governance Board), please match to position 101.

Executive Vice President; Vice President of Programs; Vice President of Development and Strategy; Regional Vice President; Divisional Director

Subject to strategic and major policy direction, carries full responsibility for achieving divisional goals and objectives. This may include development and implementation of divisional policies and procedures; directing program development and management; achieving financial results including achievement of fund development objectives; and human resource management. Does not carry full fiduciary responsibility for the organization. May liaise or advocate with regional or local governments or other stakeholders.

No specific requirements, although some level of postsecondary degree is common.

Leadership, Stakeholder Engagement

Oversight of general business or facility operations.

Board of Directors (Working Board). If your Top Executive position reports to the Board of Directors (Governance Board), please match to position 101.

General Manager; Operations Manager

Responsible for the overall operations and activities of a social recreational facility by providing support and direction to the staff and volunteers. Accountabilities may include analyzing and defining community or organizational needs; development of new initiatives; participation in community and/or organizational advocacy; staff and volunteer recruitment and management; scheduling and supervision of maintenance for facility and equipment; project management; maintaining records; development and management of the organization's operating and capital budget; proposal writing; and preparation of submissions to funders or regulatory bodies.

No specific requirements, although some level of postsecondary degree is common.

Grants, Leadership, Operations, Stakeholder Engagement, Supervision

Leads systemic policy change and embeds equity into internal culture.

Director of Equity, Diversity, and Inclusion (EDI); Director of Diversity and Belonging; Chief Diversity Officer

Develops and leads organization-wide equity, diversity, and inclusion strategy.

Accountable for the design and implementation of equity, diversity, and inclusion (EDI) strategy across the organization. Works with the Top Executive and senior leadership to embed equitable practices into policies, programs, and workplace culture. Responsibilities may include auditing organizational policies and practices for systemic bias, developing training and education initiatives, advising on recruitment and retention practices, and building relationships with equity-deserving communities. May also lead the organization's response to EDI-related incidents and track progress against equity goals.

Postsecondary degree(s) in a related field and demonstrated experience leading equity or inclusion initiatives.

Leadership, Policy Development, Strategic Direction

Leads a specific regional branch or distinct business unit.

Board of Directors; National or Regional Top Executive

Chapter Manager; Chapter Director; Regional Director

Contributes to the development of local strategic and operational objectives. Manages the branch or chapter in accordance with the organization's vision, mission, bylaws, and policies & procedures. Develops, implements, monitors, and reports on the annual operation plan and budget. Ensures effective utilization of fiscal and human resources and high-quality delivery of all programs and services. Acts as spokesperson for the organization with external entities such as: corporations, other organizations, government, the media, and other key stakeholders.

No specific requirements, although some level of postsecondary degree is common.

Strategic Direction, Operations, Budget, Leadership

Oversees general office workflows and facilities.

Top Executive; Top General Administration

Administrator; Operations Administrator; Facilities and Administration Coordinator

Manages office-related issues and provides administrative support if required.

Takes care of the copier, purchases supplies, addresses minor computer user issues, deals with the suppliers of services (e.g. IT services, landlord, cleaners), central purchasing. May also provide administrative duties to the CEO or senior management.

Some postsecondary or related experience.

Operations, Administrative Support

Provides administrative support to senior managers.

Top Executive; Top General Administration

Administrator; Executive Assistant; Senior Administrative Coordinator

Responsible for providing a broad spectrum of administrative support functions to one or more senior managers. Specific accountabilities may include administration of a technical administrative function such as human resource or benefits administration; participation in the development of project and program submissions; coordination and preparation of reports to top executive, members and funders; coordination of events such as AGM and board meetings; representation of the organization at community or industry meetings; and assistance with fundraising activities. May involve supervision of one or more junior administrative staff.

Some postsecondary or related experience.

Events, Supervision, Administrative Support

Mid-level administrative and data support.

Top General Administration; Senior or Mid-Level General Administration

Responsible for providing secretarial/administrative support including document production, appointment scheduling, and general office duties. Specific accountabilities may include database management (e.g. data input and report generation); public relations document creation; providing support to the Board (e.g. taking and transcribing minutes); and providing technical support to other organization staff.

Some postsecondary or related experience.

Database Management, Administrative Support

Entry-level clerical and administrative assistance.

Senior or Mid-Level General Administration

Administrative Assistant; Office Assistant; Front Desk Coordinator

Provides general clerical, secretarial and reception support for one or more staff members of the organization. Typical responsibilities may include routine word processing, data entry, and computer report generation; general telephone and reception duties; assisting with scheduling and preparation of facilities for meetings; receiving and directing mail; arranging for couriers; and maintaining inventory of office supplies and equipment.

Some postsecondary or related experience.

Administrative Support, Entry Level

Highest level finance and administrative role.

Chief Financial Officer (CFO); VP Finance; Director of Finance

Directs finance, accounting, and one or more administrative support functions for the organization.

This position is the senior finance and administrative manager in the organization. Reporting to the Top Executive, the position functions under the guidance of strategic and business plans with periodic review of results. Develops and implements financial and accounting policies. Key accountabilities include the effective direction of the organization's finance and accounting functions including budget development and monitoring, financial reporting to senior management, the Board, and funders, coordination of the organization's information systems. Other responsibilities will include direction of one or more administrative support functions for the organization, such as HR, Legal, IT, Purchasing. This position will also typically provide leadership to support staff in the finance, information systems and administrative functions.

This position will typically require professional accounting certification.

Leadership, Supervision, Budget, Policy Development

Manages financial reporting and accounting systems.

Top Executive; Top Finance and Administration

Finance Manager; Senior Accountant; Controller

Oversees budget, prepares monthly financial statements and annual returns, coordinates budget process.

Accountable for the proper management of the organization's financial and accounting processes. Work is carried out independently, subject to broad policy and accepted accounting practices and may involve the supervision of one or more specialists. Specific responsibilities may include development and recommendation of financial policy, coordination of the budget process, preparation of monthly financial statements, annual returns, payroll, employee benefits, financial information or systems administration.

This position will typically require a professional accounting designation or progress toward such a designation.

Budget, Policy Development, Supervision, Payroll and Benefits

Oversees general financial management and records.

Top Executive; Senior Finance and Accounting

Financial Administrator; Accountant

General accounting functions, accounts payable/receivable, benefits administration. If the position involves only accounts payable and/or accounts receivable, please match to positions 118, 119, or 120.

Work includes moderately complex financial and accounting processes. Responsibilities may include general accounting including maintenance of GL and journals, bank deposits and reconciliation, coordination of financial information systems, accounts payable/receivable, payroll, benefits administration, supervision of administrative support staff.

Postsecondary degree (2-4 year).

Payroll and Benefits, Supervision, Accounts Payable, Accounts Receivable

Manages outgoing payments and vendor records.

Senior or Mid-Level Finance and Accounting

Accounts Payable Clerk; Accounting Assistant

Administers accounts payable recordkeeping. Records amounts due, verifies invoices, and calculates discounts. Ensures expense coding, voucher preparation, and cheque issuance are accomplished accurately and timely. Produces various reports for management including accounts payable register.

Skills training and/or related experience.

Administrative Support, Accounts Payable

Manages incoming revenue and donor or member invoicing.

Senior or Mid-Level Finance and Accounting

Accounts Receivable Clerk; Accounting Assistant

Administers accounts receivable recordkeeping. Ensures cash receipts, claims, or unpaid invoices are accounted for properly. Calculates and enters charges for interest, refunds, or related items. Produces account statements or other related reports.

Skills training and/or related experience.

Administrative Support, Accounts Receivable

Records daily financial transactions and ledger updates.

Board of Directors; Top Executive

Bookkeeper; Accounting Clerk; Financial Assistant

Responsible for the preparation and maintenance of financial records and reports for the organization. May provide payroll, banking and reporting services, which may include ensuring the preparation of cheques, coding and posting invoices; preparing deposits; reconciling accounts; overseeing accounts receivables; and maintaining schedules for investments, grants and assets. Maintains all necessary and appropriate records. May also produce financial reports for the board and prepare the records for audit.

This position requires bookkeeping training and relevant experience.

Payroll and Benefits, Accounts Payable, Accounts Receivable

Senior leader overseeing all human resources strategy and operations.

HR Director; Manager of Human Resources

Accountable for the development of human resource strategy as well as the implementation and administration of policies and programs in support of the strategy. Specific responsibilities include recruitment; compensation, training and development; employee relations; organizational effectiveness; and health and wellness. May also include payroll and benefits administration.

Postsecondary degree (2-4 year) and/or skills training in related field. HR certification by regulatory body.

Supervision, Strategic Development, Payroll and Benefits, Policy Development

Focuses on specific HR areas like compensation, training, or compliance.

Top Human Resources and Volunteer Management

Human Resources Manager; HR Strategy Consultant

Develops and manages specific area of human resources policy and procedure.

Accountable for the development and implementation of human resource strategy in one or more specialist areas such as total compensation, organizational effectiveness, training, health and wellness or employee relations. Analyzes and interprets community or industry trends, champions policy initiatives that support organizational values. Manages and administers programs and initiatives.

Postsecondary degree (2-4 year) and/or skills training in related field. May require HR certification by regulatory body.

Operations, Program Management, Payroll and Benefits

Manages daily HR functions, including recruitment and employee relations.

Senior Level Human Resources and Volunteer Management

HR Coordinator; HR Generalist; HR Assistant

Responsible for the implementation and administration of the organization's human resource policy. Specific duties may include contributing to policy development; recruiting, compensation and benefits planning; administration, performance management; coordination and/or delivery of staff training; and employee relations.

Postsecondary degree (2-4 year) and/or skills training in related field.

Policy Development, Payroll and Benefits

Handles employee compensation and benefit plans.

Senior or Mid-Level Finance and Accounting

Payroll/Benefits Coordinator; Accounting/Payroll Clerk; Accountant; Bookkeeper

Computes and disburses wages and salaries, deductions, taxes and other withholdings. Posts payroll data and prepares routine reports and/or payments to government agencies, insurance companies and others. Calculates and processes special cheques, reviews, edits and makes corrections and adjustments as needed. May administer benefits program, process additions, terminations; resolve billing issues; liaise between employees and insurers regarding claims issues.

Postsecondary degree (2-4 year).

Payroll and Benefits

Leads the organization's IT and software strategy.

Top Executive; Top Program and Administration

Information Systems Specialist

Accountable for the overall development and operation of information systems to support and facilitate management of the organization. Systems may be centralized or decentralized and may also include voice and data communications. Specific functional accountabilities include identification of short and long range systems needs and development of suitable response strategies, design, development, implementation, and maintenance of systems, data security. May have one or more information systems specialists as direct reports.

Some postsecondary or related experience.

Database Management, Operations, Supervision

Leads the strategy for adopting new digital and cloud tools.

Top Executive; Top Records Management and Information Technology

Director of Digital Strategy; IT Strategy Manager

Accountable for developing and leading the organization's digital transformation strategy, including the evaluation and adoption of new software, cloud platforms, and automation tools. Works with leadership and staff across departments to identify opportunities to improve efficiency and service delivery through technology. Oversees implementation projects, manages vendor relationships, and ensures staff are trained and supported through periods of technological change.

Postsecondary degree in a related field and experience leading technology or digital projects.

Strategic Direction, Database Management, Operations

Performs advanced modeling to track and visualize impact.

Top Records Management and Information Technology; Top Program and Administration

Data and Evaluation Analyst

Performs advanced data modeling and analysis to track organizational impact.

Applies statistical modeling, data visualization, and analytics techniques to measure and communicate the organization's impact. Builds dashboards and reports to support decision-making by leadership, program staff, and funders. Works with program and fund development teams to identify meaningful metrics and ensure data is collected, cleaned, and interpreted accurately.

Postsecondary degree in statistics, data science, or a related field.

Research, Evaluation, Database Management

Manages CRM and organizational data systems.

Top Records Management and Information Technology

CRM Administrator; Data Systems Coordinator

Responsible for the design, maintenance, and security of the organization's databases and customer relationship management (CRM) systems. Ensures data integrity, performs regular backups, and troubleshoots system issues. Develops queries and reports to support fundraising, program, or operational needs, and trains staff on proper data entry and system use.

Postsecondary degree or diploma in a related technical field and relevant systems experience.

Database Management, Operations

Provides technical assistance and troubleshoots software issues.

Top Records Management and Information Technology

Responsible for design, planning, installation and maintenance of less complex systems. Specific accountabilities may include one or more of: desktop systems support, network administration, email systems support, telephone systems support, database administration, training users in system operation.

The position will generally require a technical diploma or degree and relevant systems experience.

Database Management, Administrative Support, Website Maintenance

Implements automation tools and emerging technologies to streamline workflows.

Senior or Mid-Level Records Management and Information Technology

IT Implementation Coordinator; Technology Coordinator; Systems Rollout Coordinator

Coordinates the implementation of new software, automation tools, and emerging technologies to streamline organizational workflows. Works with vendors and internal stakeholders to plan rollouts, test systems, and troubleshoot issues. Develops training materials and provides user support during and after implementation.

Postsecondary diploma or degree in a related technical field.

Database Management, Administrative Support

Performs general repairs and upkeep of facilities.

Property Manager; Facility Manager

Facilities Assistant; Building Operator

Provides required and preventative maintenance services on buildings, grounds and vehicles. Specific accountabilities may include repair of furniture; minor building renovation and modification; minor plumbing or electrical repairs including the repair and maintenance of small electrical motors and appliances; repair and maintenance of small gasoline powered equipment such as lawn mowers and snow blowers; and arranging for servicing of more complex equipment. Maintains control of inventory of maintenance and cleaning supplies and equipment.

Training or experience in one or more relevant trades.

Operations

Responsible for the cleaning and general security of a building.

Top Executive; Top Property Management and Maintenance

Custodian; Building Custodian; Janitor

Provides routine cleaning and minor maintenance work relating to the upkeep of buildings and grounds. Specific accountabilities may include snow removal; sweeping, mopping and vacuuming; stripping, sealing and waxing floors; and removing waste materials.

Training or experience in one or more relevant trades.

Operations

Operates large vehicles for logistics or donation pickup.

Operates a truck or van (5 tons or less) to make regular deliveries and pick-ups within the city. Loads and unloads own vehicle. Pre-sorts load items to match delivery route sequence. Ensures delivery or pick-up documentation is complete.

Appropriate class of license

Operations

Oversees the maintenance team and coordinates major facility repairs.

Provides direction and leadership to ensure building maintenance processes are performed to ensure safe, cost effective operations are maintained in one or more facilities. Monitors facility systems, plans, schedules and implements proactive, predictive and preventative maintenance, modifications, new installations and repairs. Oversees service contracts.

Qualifications include a working knowledge of electrical, mechanical and HVAC systems.

Administrative Support

Oversees real estate assets and tenant relations.

Portfolio Manager; Real Estate Manager

Oversees and coordinates the administration, accounting, maintenance, operation and improvement of one or more of the agency's properties. Ensures that properties are properly maintained and comply with codes and municipal bylaws. Prepares and monitors budgets. Negotiates and administers leases and other legal agreements. Builds and maintains positive relations with tenants. Deals with tenant and owner concerns such as parking, heating, maintenance, security, insurance, rent payments and the enforcement of rules, regulations and by-laws.

No specific educational requirements.

Administrative Support, Budget, Residential Services, Operations

Manages the operations and tenant relations for a housing complex.

Resident Manager; Building Manager; Community Manager

Responsible for the management of daily operations, maintenance, and administration of assigned location(s). Typical responsibilities may include setting up appointments and conducting unit showings with prospective tenants; responding to current and/or prospective tenant inquiries; arranging move-out inspections and preparing move-out reports; managing tenant maintenance requests including proper follow up to ensure satisfaction and completion; scheduling cleaning and repair of turnover suites and common area amenity space; inspecting buildings and vacant suites to report on any deficiencies and maintenance requests; and responding to after-hours building emergencies during assigned times.

No specific educational requirements.

Residential Services, Operations

Manages the physical operation of a community space.

Board of Directors (Working Board); Top Executive

Venue Manager; Facility Coordinator; Community Hall Manager

Oversees the leasing of rental space. May be the first point of contact for potential renters and is mainly responsible for the administration, operation and marketing of the facilities and the programming offered. Maintains a calendar of events and rentals, answers requests for information, carries out board policies and procedures for rental/leasing, site tours, and damage assessments. Meets with renters to ensure compliance with the rental policies and may engage in light cleaning and maintenance of the rental facility.

No specific educational requirements.

Operations, Events

Leads the overall fundraising and donor strategy.

VP Fund Development; Chief Development Officer (CDO); Director of Philanthropy

Provides strategic guidance of fund development and operational plans required to achieve the organization's fundraising goals and strategically market the organization's brand. Other responsibilities may include planning and directing campaigns to raise funds or gifts in kind; monitoring campaign progress; and building and maintaining relationships with business, community groups, and the public. Specific accountabilities may include ensuring that sufficient volunteers are recruited and trained to enable the success of fundraising activities and events; providing coaching and performance management to fundraising staff and volunteers; optimizing revenues from assigned accounts; developing and fostering sponsor relationships; and developing funding proposals.

No specific requirements, although some level of postsecondary degree is common.

Strategic Direction, Stakeholder Engagement, Donor Relations

Leads mass-market donor acquisition and retention.

Top Fund Development and Grantmaking

Marketing Director; Marketing and Promotions Manager; Campaign Director

Develops an integrated strategic plan to strengthen relationships, grow, and diversify one-to-one giving and build sustained donor loyalty.

Responsible for meeting annual revenue targets of 5+ million dollars by managing all direct marketing activities targeted to recruit, maintain, upgrade and cultivate annual, monthly and intermediate donors with an emphasis on maximizing lifetime value. Provides day-to-day guidance and direction to an internal team together with external industry partners to ensure programmed components are effectively and efficiently applied and executed against a suite of ongoing donor cultivation tactics including direct mail, print, radio, television, telemarketing, web, face-to-face, tribute gifts, and other direct response devices targeted to attract new donors or generate leads.

Postsecondary degree (2-4 year) and/or skills training in related field.

Donor Relations, Marketing and Communications, Strategic Direction, Supervision

Often found in foundations, manages grantmaking programs.

Director of Grants and Community Initiatives; Senior Manager, Funding Services; National Programs Manager

This position is typically found in fund granting organizations including governmental bodies, foundations, United Ways, and other public bodies. Responsible for convening communities to identify and resolve issues and to design and implement new large-scale program initiatives (funding, service planning models, etc.). Other responsibilities will include the distribution of funds through identification and assessment of community needs; evaluation of organizations requesting funding and monitoring recipient organizations to ensure effective use of funds received; development of partnerships among business, community, and public sector organizations; and managing the relationships with these organizations. The position may be accountable for community development activities, supervision of staff or volunteers, and for staffing volunteer committees.

No specific requirements, although some level of postsecondary degree is common.

Grants, Volunteer Management, Supervision, Stakeholder Engagement

Manages stewardship and individual donor relationships.

Senior or Mid-Level Fund Development and Grantmaking

Donor Relations Manager; Development Manager; Strategic Partnerships Manager

Responsible for all aspects of staff supervision and training for the organization's donations services and products team and for ensuring that the highest levels of customer/supporter satisfaction are achieved. Acts as the liaison between fund development, external suppliers and supporter relations to ensure service level agreements are effectively executed.

Postsecondary degree (2-4 year) and/or skills training in related field.

Donor Relations, Stakeholder Engagement

Manages complex grant cycles and foundation reporting.

Top Executive; Top Fund Development and Grantmaking

Manager of Grants and Awards; Vice President, Grants and Community Initiatives

Directs the organization's overall grant-seeking strategy across government, corporate, and philanthropic foundation revenue streams. Researches prospective funders, leads cross-functional teams to design program budgets and logic models, and writes high-stakes grant proposals. Manages post-award compliance, impact measurement, and stewardship reporting, ensuring alignment between funder expectations and organizational deliverables.

Postsecondary degree(s).

Strategic Direction, Grants, Supervision, Volunteer Management

Focuses on specific fundraising portfolios or campaigns.

Top Fund Development and Grantmaking

Fund Developer; Development Officer; Major Gifts Manager

Develops, implements, and evaluates strategies that use specialized fund development techniques such as planned giving, major donor acquisition or engagement of corporate partners. The position will contribute in-depth specialist knowledge and typically function as part of a fund development team. Specific accountabilities may include development of focused fund development strategies and tactics; development and delivery of programs designed to increase community awareness of alternative forms of giving; development and maintenance of relationships with major donors, or corporate partners; consultation with potential donors or groups to facilitate and/or structure gifts, recruit and develop high profile volunteer committees. Provides expert guidance and leadership to the organization and other staff.

Postsecondary degree (2-4 year) and/or skills training in related field.

Strategic Direction, Evaluation, Program Development, Leadership, Stakeholder Relations

Supports the administration of specific grant portfolios.

Senior or Mid-Level Fund Development and Grantmaking

Donor Services and Operations Officer; Donor Relations Coordinator; Gifts Administrator

Manages the facilitation of donor grants from donor contact through distribution of grants.

Manages relationships with donors, provides guidance and services related to granting, resolves issues, matches areas of donor interest with charitable needs, acts as a resource regarding the charitable sector, and develops communications. Accesses and interprets fund information. Engages donors in charitable activities and events. Ensures adherence to the Income Tax Act and the Foundation's regulations for granting. Monitors and reports on the granting activities of funds to stakeholders and engages with charities to provide grant information.

Postsecondary degree (2-4 year) and/or skills training in related field.

Donor Management, Events, Stakeholder Engagement

Provides support for donor appeals and events.

Senior or Mid-Level Fund Development and Grantmaking

Fund Development Coordinator; Special Events Manager; Campaign Manager

Plans, organizes, and implements gift campaigns that achieve specific assigned fund development objectives.

Manages all aspects of assigned accounts or areas, including the development and maintenance of effective relationships with individual donors and corporate supporters. Responsibilities may include achieving established fundraising goals, coordinating the activities of volunteers or seasonal staff, conducting analysis of accounts and developing appropriate strategies, communicating the value of the organization to various publics, staffing established volunteer committees, training volunteers, and coordinating fundraising activities or events.

Postsecondary degree (2-4 year) and/or skills training in related field.

Donor Relations, Supervision, Volunteer Management, Events

Coordinates grant prospect research, proposal writing, and reporting for the nonprofit.

Senior Grants Associate

Grant Writer; Grants Coordinator; Development Associate (Grants); Proposals Coordinator

Research grant opportunities; draft routine grant proposals and letters of inquiry; maintain the grants calendar; coordinate reporting requirements.

Supports the nonprofit's revenue pipeline by identifying grant prospects and drafting compelling submissions for foundation, corporate, and government calls. Collaborates with program and finance staff to gather project data and budgets, tracks application and reporting deadlines, and prepares final impact reports to ensure full funder compliance.

Postsecondary degree (2-4 year) and/or skills training in related field.

Grant Writing, Proposal Drafting, Prospect Research, Reporting, Deadline Management, Funder Stewardship

Conducts prospect research for major gifts and grants.

Senior or Mid-Level Fund Development and Grantmaking

Market Analyst; Database Administrator; Prospect Research Manager

Performs professional duties in support of fund development activities with emphasis on acquiring information and analyzing data to identify and track donors, maintain and refine the quality, quantity and integrity of the prospect pool. Creates and updates donor profiles to aid staff and volunteers in building donor relations. Uses database techniques to segment and manipulate data and identify patterns of giving. Ensures fund development staff has the information required to cultivate, solicit and steward major gift prospects.

Postsecondary degree (2-4 year) and/or skills training in related field.

Evaluation, Donor Relations, Database Management

Manages digital fundraising and social platforms.

Senior or Mid-Level Fund Development and Grantmaking

Communications Coordinator; Social Media Specialist; Digital Engagement Coordinator

Creates and manages an organization's public profile on social networking websites and uses interactive technology to build online communities.

Contributes to the organization's digital marketing strategy and e-branding by creating a variety of compelling content across all digital platforms in support of fund development objectives with the goal of attracting visitors and engaging the community through social media channels. Investigates and recommends content push platforms to publish appropriate content across relevant blog and social media interest groups. Works to maximize web traffic and track statistics.

Postsecondary degree (4 years) or equivalent experience.

Marketing and Communications, Stakeholder Engagement, Donor Relations

Coordinates the production and mailing of physical fundraising appeals.

Senior or Mid-Level Fund Development and Grantmaking

Annual Giving Coordinator; Fundraising Coordinator

Manages activities for direct mail campaigns to promote acquisition of new monthly donors, conversion of single gift donors into monthly givers, and reactivation of lapsed donor groups. Prepares and assembles documentation as needed to support the operation of direct mail campaigns. Provides regular campaign results and information to management and suppliers, assists with campaign performance analysis. Performs analysis of donor files to identify trends and target groups.

No specific requirements, although some level of postsecondary degree is common.

Donor Relations, Marketing and Communications

Leads revenue-focused marketing and sales activities.

Top Marketing and Communications

Director of Marketing; Manager of Marketing

Develops the strategic direction of the organization's branding, and marketing initiatives and leads the design, development and implementation of the marketing plan using a variety of communication channels. Identifies changing marketing environments, evaluates outcomes and adjusts strategy as required to ensure goals are achieved.

Some postsecondary or related experience.

Evaluation

Senior leader of external brand and communication strategy.

VP Communications and Marketing; Director of Communications; Communications and Marketing Manager

Accountable for the development and execution of communications strategies for the organization and its stakeholders in order to achieve a positive public image. Responsible for the articulation and communication of key messages about the organization. Other functional accountabilities may include briefing and supervision of outside suppliers, media relations including approval of news releases, news conferences, writing and editing of a variety of communications materials.

Postsecondary degree(s) and related experience.

Strategic Direction, Media Relations

Oversees day-to-day media relations and team execution.

Top Marketing and Communications

Communications Manager; Media Relations Manager; Public Affairs Manager

Manages the daily execution of the organization's communications plan, including media relations, content development, and internal communications. Supervises communications staff and coordinates with outside suppliers as needed. Responsible for drafting and approving news releases, responding to media inquiries, and monitoring coverage of the organization. Ensures messaging is consistent across channels and aligned with the organization's broader communications strategy.

Postsecondary degree(s) and related experience in communications or public relations.

Supervision, Media Relations, Marketing and Communications

Creates content and manages specific communication channels.

Top Executive; Top Marketing and Communications

Communications Coordinator; Marketing Coordinator; Public Relations Coordinator

Responsible for the implementation of communications activities for the organization and its stakeholders in order to achieve a positive public image. Responsible for the communication of key messages about the organization. Other responsibilities may include briefing and supervision of outside suppliers, media relations including coordination of news releases and news conferences, writing and editing of a variety of communications materials, and website maintenance.

Postsecondary degree(s) and related experience.

Website Maintenance, Media Relations

Produces visual content for digital and print media.

Senior or Mid-Level Marketing and Communications

Graphic Designer; Creative Manager

Plans, creates, and produces pictures, drawings, and graphics materials using computer graphics software packages or other media. Communicates artistic themes in flyers, posters, advertising, handbooks, or other presentation materials. May contribute to website design and maintenance.

Some postsecondary or related experience.

Website Maintenance

Leads strategic partnerships and high-level stakeholder relations.

Director of Community Engagement; Director of Partnerships; Director of External Relations

Accountable for developing and executing the organization's overall community and stakeholder engagement strategy. Builds and maintains high-level relationships with government, community partners, funders, and other external stakeholders to further the organization's mission. Provides strategic direction to engagement and outreach staff, and represents the organization in high-profile partnership or advocacy discussions. Works closely with the Top Executive and Board to align engagement priorities with organizational goals.

Postsecondary degree(s) and significant experience in stakeholder relations or partnership development.

Leadership, Strategic Direction, Stakeholder Engagement

Leads the strategy for volunteer recruitment and retention.

Top Executive; Top Human Resources and Volunteer Management

Director of Volunteers; Volunteer Manager

Plans and manages volunteer program, including other employees who work with volunteers if applicable.

Accountable for planning, organizing, directing, controlling and evaluating the delivery of volunteer related activities including recruitment, selection, training, orientation and leadership of a group of volunteers engaged in program activities. Specific accountabilities include development and maintenance of volunteer policies and practices for the organization; coordination of administrative functions relating to volunteers; leadership of staff; performance evaluation of staff and volunteers; budget development and monitoring; and developing and administering a volunteer recognition program. May establish and maintain partnerships with other organizations. Operates as the liaison between management, direct service providers and volunteers.

Postsecondary degree (2-4 year) and/or skills training in related field.

Volunteer Management, Policy Development, Leadership, Budget, Supervision

Coordinates community outreach and public participation.

Board; Top Executive; Senior Function or Program Managers

Community Engagement Coordinator; Outreach Coordinator; Membership and Engagement Coordinator

May be responsible for the identification of needs, the connecting of ideas and people, and the design, development and delivery of initiatives, programs and activities that get people involved both as members and volunteers. As part of this role, they may also be involved in membership development, community development initiatives, volunteer management and establishing and maintaining partnerships with other organizations. Managing information and being able to make connections between ideas, people and resources are critical to this role.

Skills training and/or related experience. Some postsecondary.

Strategic Partnerships, Stakeholder Relations, Community Development

Manages the day-to-day scheduling and support of agency volunteers.

Senior or Mid-Level Human Resources and Volunteer Management

Community Engagement Coordinator

Accountable for the delivery of volunteer related activities including recruitment, selection, training, orientation and leadership of a group of volunteers engaged in program activities. Specific accountabilities include contributing to the development of volunteer policies and practices for the organization and coordination of administrative functions relating to volunteers. May be responsible for performance evaluation; participation in budget development and monitoring; and developing and administering a volunteer recognition program. May develop partnerships with other organizations. May liaise between management, direct service providers and volunteers.

Postsecondary degree (2-4 year) and/or skills training in related field.

Volunteer Management, Policy Development, Administrative Support, Stakeholder Engagement

Leads strategy and retention for member-based groups.

Top Executive; Senior or Mid-Level Function or Program Managers

Membership Coordinator; Membership Services Manager; Membership & Volunteer Coordinator

Develops and executes strategies for attracting and retaining members to the organization.

Develops and distributes membership information packages, handbooks and other materials. Researches and maintains member data. Communicates with members regarding issues of interest. May lead or participate in the development and organization of member related events.

Postsecondary degree (2-4 year) and/or skills training in related field.

Stakeholder Engagement, Events

Manages communication and advocacy with public officials.

Top Executive; Senior Function or Program Managers

Public Policy Manager; Director, Public Affairs; Government Relations

Develops and communicates a long-term public policy agenda for the organization.

Researches, monitors and tracks government policies and initiatives as they impact the organization or sector. Builds and maintains strong relationships with Members of Parliament/Legislative Assemblies and/or municipal governments and their staff.

Typically requires postsecondary degree. May require graduate level degree(s).

Stakeholder Engagement, Policy Development

Leads impact measurement and data-informed strategy.

Evaluation Manager; Research and Impact Manager; Director of Research and Outcomes

Accountable for giving expert advice and direction on the strategies, methodologies and tools to evaluate the organization's performance in meeting its mandate and in interpreting and addressing evaluation findings. Provides direction on the interpretation of significant, complex or contentious data. Maintains professional contacts and liaison with evaluators and knowledge management experts in other organizations and with professional consultants.

Postsecondary degree (masters or higher).

Strategic Direction, Evaluation, Stakeholder Engagement

Manages a specific service area or internal function.

Top Executive; Top Function or Program Managers

Program Manager; Project Lead; Senior Program Director

Accountable for the effective development, delivery and evaluation of programs or operational functions that will contribute to the achievement of the organization's mission and goals.

Analyzes and defines community or industry needs. Assists in the development of new initiatives and overall strategy. Participates in community and/or industry advocacy and social action processes, project management, recruitment, leadership and performance appraisal, program priority setting, maintenance of appropriate reporting, development and management of the team's budget, preparation of submissions to funding or regulatory bodies.

Skills training and/or related experience. May include postsecondary degree in relevant field.

Program Management, Supervision, Volunteer Management, Budget

Oversight of social enterprise or mission-related retail.

Top Executive; Top Function or Program Managers

Retail and Warehouse Operations Manager; Store Manager; Box Office Coordinator

Responsible for the management of the organization's retail operations including on-line sales and marketing (where applicable). Responsible for achievement of retail operations revenue and expense budgets. Oversees sourcing and purchasing of product and manages inventory. Ensures product is effectively merchandised.

Skills training and/or related experience. May require a postsecondary degree (2 or 4 years).

Operations, Budget

Manages risk and disaster recovery planning.

Top Executive; Senior Function or Program Managers

Business Continuity Coordinator; Risk and Resilience Manager; Emergency Planning Coordinator

Prepares organization to respond to significant business disruptions (for example, extended power outages, computer system failures, natural disasters) and ensures its capability to continue delivery of products or services at acceptable predefined levels following a disruptive incident.

Postsecondary degree (2-4 year) and/or skills training in related field.

Emergency Preparedness, Operations

Supervises day-to-day frontline program operations.

Top Executive; Top Program and Administration

Program Director; Team Lead; Service Delivery Manager

Supervises program delivery including employees and volunteers if applicable.

Accountable for the design, development, and delivery of one or more client-centred initiatives, programs, or activities in support of identified community or industry needs. Specific accountabilities may include program evaluation; coordination of administrative functions; participation in budget development and monitoring; staff recruiting, supervision, development and evaluation; establishing and maintaining partnerships with other organizations; case management; community development activities; and participation as part of the management team and liaison between management and direct service providers. May be responsible for the leadership of a team of members, service providers, and volunteers, either directly or through subordinate program leaders. May be responsible for coordination and monitoring of significant programs through liaison with members, the business community, other community or industry groups, and volunteers.

Some postsecondary or related experience.

Evaluation, Budget, Stakeholder Engagement, Volunteer Management, Supervision

Provides specialized admin support for programs.

Senior or Mid-Level Program Management and Administration

Communications Coordinator; Information Specialist; Database Administrator

Performs technical or semi-professional administrative functions requiring an understanding of one or more moderately complex technical areas. Examples of specific accountabilities may include research, program administration, data management and development of non-standard reports from databases.

Postsecondary related to technical or administrative function.

Administrative Support, Research, Database Management

Coordinates resources and delivery for specific programs.

Mid-Level Program Management and Administration

Assistant Team Lead; Project Assistant

Accountable for the delivery of one or more client-centred initiatives, programs or activities in support of identified community or industry needs. Specific accountabilities may include supervision; development and evaluation; case management; and liaison between management and direct service providers. The position may be responsible for the leadership of a team of members, service providers and volunteers.

Some postsecondary or related experience.

Supervision, Evaluation, Client Services, Volunteer Management

Researches social issues and analyzes policy impacts.

Senior or Mid-Level Program Management and Administration

Research and Evaluation Analyst; Research Coordinator; Policy and Research Manager

Performs research and analysis for programs and/or other aspects of the organization's work.

Monitors opportunities, changes and advancements in program delivery, program opportunities, organizational policies, and policies of external entities (government, competitors, collaborators and allies) and provides information on implications for the organization. Understands and writes up potential implications for the organization of changes in the external policies and programs. Uses program information (objectives, deliverables, results, etc.) to plan for new programs and discuss policy and other program barriers, obstacles, risks, strengths and weaknesses, including context analysis for new programs.

Postsecondary degree(s) in a related field.

Operations, Stakeholder Engagement, Program Development

Manages RFP responses and government contract bids.

Top Program Management and Administration

Program and Resource Developer; Partnerships and Funder Relations; Project Coordination Specialist

Prepares proposals in response to funding opportunities; maintains data and organizational qualifications on templates used by main funding agencies; coordinates internal staff or external consultants who contribute to the proposal development.

Some postsecondary or related experience.

Supervision, Grants

Oversees the clinical practice and standards of therapeutic staff.

Top Executive; Top Program Management and Administration

Clinical Supervisor; Service Work Manager; Clinic and Intake Manager

Responsible for directing the daily operations of clinical team members and contracted providers including providing clinical direction and consultation for cases of assigned staff. Supervises, trains, and monitors performance of clinical team including contracted providers. Maintains appropriate clinical staffing levels, contributes to the development of budgets. Provides clinical back-up on complex situations and cases. Consults with client representatives, proposes delivery options, and ensures efficient delivery of services. Monitors statistics and staff and program outcomes. Prepares reports for management.

Postsecondary in clinical services or related field, supervision experience.

Supervision, Operations

A consolidated category for highly specialized industry-specific program staff.

Senior or Mid-Level Program Management and Administration

Program Officer; Sector Specialist; Industry Program Coordinator

This is a consolidated position for program staff whose work requires specialized knowledge specific to a particular industry or sub-sector (e.g. agriculture, arts, or a specific health condition) that is not otherwise captured elsewhere in this survey. Responsibilities may include program design and delivery, stakeholder liaison, and technical advice specific to the sub-sector, in addition to general program administration duties. Match to this position only if a more specific match is not available elsewhere in the survey.

Postsecondary degree(s) and/or specialized training relevant to the sub-sector.

Program Management, Stakeholder Engagement

General role providing community social services.

Senior or Mid-Level Human Services Specialists

Family Support Worker; Social Worker; Teacher

Responsible for providing professional assessment, referral or educational services to the organization's clients.

These professionals may include health professionals, teachers, etc. Specific accountabilities may include project management; facilitation of group sessions; planning and execution of research projects; selection, training and coordination of volunteers; compilation and interpretation of evaluation data; and contributing to the development of submissions to funding bodies.

Professional training, relevant experience in a human services area and eligibility for professional registration.

Volunteer Management, Evaluation, Client Services

Experienced frontline provider handling complex client files.

Top Human Services Specialists; Senior or Mid-Level Human Services Specialists

Case Manager; Learning Specialist; Team Lead

Provides referrals and support for clients. Positions focused on providing counseling or other clinical services should be matched to positions 305-307 or 317-318.

Responsible for providing support and/or referral services to the organization's clients. Specific accountabilities may include identification and recruitment of clients in need of services; provision of consumer support services including facilitating the development of skills appropriate to the achievement of the client's goals; development of individual service plans for clients; participation in intake/assessment interviews; liaison with client's case manager to ensure that the client meets personal goals; management of outreach facilities; training and supervision of staff and volunteers; and acting as a liaison with funders and social workers.

This position will typically require formal training and/or several years of relevant experience in a human services area or child care.

Client Services, Children and Youth, Supervision

General frontline role delivering direct client services.

Senior or Mid-Level Human Services Specialists

Support Worker; Special Projects Coordinator; Front Line Service Provider

Provides referral services and support to clients. Positions focused on providing counseling services should be matched to positions 305-307 or 317-318.

This position will typically function under the supervision of more experienced staff providing support and referral services to the organization's clients. At this level the incumbent is developing skills in providing services to clients. Specific accountabilities may include identification and recruitment of clients in need of services, provision of consumer support services (e.g. child care) including facilitating the development of skills appropriate to the achievement of the client's goals, development of individual service plans for clients, participation in intake/assessment interviews, liaison with client's case manager to ensure that the client meets personal goals.

This position will typically require some formal training in a human services area or child care.

Client Services, Children and Youth

Manages client files and coordinates individual support.

Senior or Mid-Level Human Services Specialists

Crisis Intervention Worker; Client Intake Worker; Case Manager

Provides outreach, crisis counselling and referral, resource counselling, and social assessments. May facilitate group sessions as junior facilitator. Contributes to research projects through providing data entry.

Credentials typically include BSW or DSW.

Client Services, Entry Level

Provides vocational and employment guidance.

Senior or Mid-Level Human Services Specialists

Employment Specialist; Career Advisor

Responsible for providing career related assessment and counselling, including broad career testing, that focuses on assisting the client to make informed career choices. Administers, interprets and provides feedback on a variety of career-oriented tests of interests, ability, aptitude and personality. Assists clients with the development and implementation of an individual career action plan.

Qualifications will include certification in the administration and interpretation of career oriented testing together with a relevant university degree (BA, BSW) or equivalent.

Client Services, Career Services

Assists clients with job search strategies and placement.

Senior or Mid-Level Human Services Specialists

Employment Support Worker; Job Developer; Job Skills Counsellor

Assists clients with developing and implementing individual educational and employment plans; counsels to address relevant issues. Provides assessment, information and referrals to training programs, employment and educational opportunities and financial aid.

Typical qualifications will include BSW, BA (Psych) or equivalent.

Career Services, Client Services

Oversees the operations and staff of a residential facility.

Top Human Services Specialists; Senior or Mid-Level Human Services Specialists

Group Home Supervisor; Residential Manager; Team Lead

Provides supervision and support to a team of Child and Youth Workers in a residential treatment program. Responsibilities include assessment of client needs, goal setting, and treatment planning. Develops, implements, and monitors residence budgets. Ensures required case reports are prepared and filed.

Typical credentials include Diploma/Degree in a related discipline.

Residential Services, Children and Youth

Provides personal care and assistance within clients' homes.

Senior or Mid-Level Human Services Specialists

Personal Support Worker; Health Care Aide

Provides supports for older adults or disabled clients to maintain their independence.

Assists older adults or disabled clients to maintain their independence by remaining in their home. Independently assists clients by engaging in shared activities and by performing such tasks as light homemaking, laundry, meal preparation and shopping. Reports any changes in client's behaviour or health or any unusual occurrences to appropriate resources.

Skills training and/or related experience.

Client Services

Manages first contact and assessment for services.

Senior or Mid-Level Human Services Specialists

Intake Coordinator; Outreach Worker

Responsible for the intake of clients requesting access to the organization's services. Interviews client to perform an initial assessment of needs and engages with clients to provide information about appropriate services available within the organization and in the community and links client to such services. Makes appointments and referrals for further assistance as required. Maintains statistical information for internal reporting.

Typically requires a Diploma or Degree and strong empathy for client needs.

Client Services

Provides spiritual and emotional support.

Top Human Services Specialists

Provides and offers pastoral care services including emotional and spiritual support, to residents, families, staff and volunteers in a multi-faith context. May be part of an interdisciplinary professional care team and conducts spiritual assessments and ongoing pastoral visits. May conduct worship services and special services as required and is able to connect individuals to specialized counselling or community social services as necessary. Familiar with multi-faith resources and initiates and implements partnerships with faith communities.

May include certification by specific religious body or tradition.

Client Services, Stakeholder Relations

Assists individuals with personal hygiene and daily tasks.

Senior or Mid-Level Human Services Specialists

Support Worker; Support Staff; Attendant

Provides personal assistance and support services for elderly, disabled, acute, or chronically ill people who require short term assistance or ongoing support. Contributes to a safe environment through knowledge and practice of the organization's policies and procedures.

Diploma or certification in a relevant field.

Health, Client Services

Develops and delivers specialized educational programming.

Senior or Mid-Level Program Management and Administration

Takes materials and presents and/or facilitates this material to groups in the community. Serves a wider audience in an educational or outreach capacity. May require specialized knowledge (e.g. art history) depending on role.

Some postsecondary or related experience.

Education

Builds relationships with Indigenous communities and ensures cultural safety.

Senior or Mid-Level Human Services Specialists

Indigenous Relations Coordinator; Indigenous Community Liaison; Indigenous Engagement Worker

Builds and maintains relationships with Indigenous communities and partners.

Builds and maintains respectful, trust-based relationships between the organization and Indigenous communities, Elders, and partner organizations. Advises staff and leadership on culturally safe practices and helps embed Indigenous perspectives into program design and delivery. May coordinate ceremonies, cultural events, or advisory circles, and act as a point of contact for Indigenous clients, staff, or partners navigating the organization's services.

Relevant lived or professional experience working with Indigenous communities; postsecondary education an asset.

Client Services, Stakeholder Relations

Acts as a bridge for clients across complex housing, health, and justice systems.

Senior or Mid-Level Human Services Specialists

Systems Navigator; Housing and Health Navigator; Client Systems Navigator

Acts as a single point of contact to help clients move through complex and often disconnected housing, health, justice, and social service systems. Builds relationships with partner agencies to reduce barriers and gaps in service. Accompanies clients to appointments, assists with applications and paperwork, and advocates on their behalf to ensure continuity of care across systems.

Postsecondary education or equivalent experience in a human services area.

Client Services, Stakeholder Relations

Uses lived experience to help clients navigate health and social systems.

Senior or Mid-Level Human Services Specialists

Peer Mentor; Peer Recovery Coach

Draws on personal lived experience to provide support, encouragement, and practical guidance to clients navigating similar health or social challenges. Shares coping strategies, models recovery or resilience, and helps clients build confidence in accessing services. Works alongside clinical or program staff as part of a broader support team, and may facilitate peer support groups.

Lived experience relevant to the population served; peer support training or certification an asset.

Client Services, Health