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Link to resourceTopicHuman-centered design skillTypeSourceRecommendedHookDescription (2-3 sentences)
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https://www.nngroup.com/articles/journey-mapping-101/
DiscoverJourney mappingArticleNielsen Norman Group***Get to know your stakeholder's journey and their pain points
Journey mapping is a common UX tool to visualize the journey that a stakeholder takes to accomplish a goal (e.g., getting to work every morning, finding the right health care, identifying personal strategies to reduce waste). Journey mapping is useful for uncovering the pain points, as well as moments of achievement in a person's decision-making process. Design teams use this information to generate possible solutions to a civic challenge.
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https://uxdesign.cc/do-you-focus-on-the-wrong-product-problem-cf48950151f6
DiscoverResearch process tipsArticle UX CollectiveAsking the right questions and solving the right problem.
It is important that you ask the right questions and solve the right problem. Read this case study about McDonald's trying to increase their sales of Milkshakes and how they put research into solving the wrong problem.
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https://uxdesign.cc/designing-a-better-future-with-inclusive-user-research-fb6a2a1c7c73
DiscoverResearch process tipsArticle UX CollectiveConducting inclusive user research
User research is crucial to the design process and helps influence our design decisions. Learn a few tips for conducting inclusive user research and get the best data to help you along the way.
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https://drive.google.com/drive/folders/0B7YXKZ5JyYu4V3lyekl3c081ejQ
DiscoverDesign for WorldviewDrive DocumentsStanford d.schoolDesign for Worldview
The underlying thesis of ‘Design for Worldview’ -- that we all share an innate creativity even as we share innate, unconscious bias and our creativity can and should be leveraged to disrupt our biases -- presents an opportunity to think differently about both unconscious bias awareness and the introduction-to-design-thinking experience. We hope you will accept this invitation to make this the experience that works best for you, your team, your organization or even your family and friends.
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https://resources.depaul.edu/abcd-institute/resources/Documents/DorfmanMappingCommunityAssetsWorkBook.pdf
DiscoverMapping Community Assets WorkbookPDFDepaul ABCDDeveloping community assets
Identifying the community assets available to us in a civic design project can be difficult and incomprehensive. This tool helps you and your collaborators discover and pool together those assets in a worksheet format.
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https://www.youtube.com/watch?v=BFcjfqmVah8
DiscoverInterviewingVideoPwCBlind spots: Challenge assumptions
Our brains are wired to make assumptions, which can sometimes be off base. We think it's an honest mistake; science calls it a blind spot.
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https://www.youtube.com/watch?v=V196868TJbo
DiscoverInterviewingVideoMJV Technology & InnovationInterviewing techniquesStrategies for conducting interviews with stakeholders
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https://www.youtube.com/watch?v=KJLqOclPqis
DiscoverResearch process tipsVideoTED-EdRethinking thinking
Every day, we meet people and process our interactions--making inferences and developing beliefs about the world around us. In this lesson, Trevor Maber introduces us to the idea of a ladder of inference and a process for rethinking the way we interact.
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https://www.youtube.com/watch?v=nw9TOjyCWiM
DiscoverInterviewsVideoIfD_Qualitative Research SpecialistsTips for conducting interviews
Tips for collecting strong qualitative data while conducting semi structured interviews, which is especially important for resource constrained teams
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https://www.youtube.com/watch?v=UynxDyr0lAo
DiscoverAffinity mappingVideoJessie DrummAffinity mapping strategiesAffinity mapping to focus your thinking around a messy, ambiguous problem
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https://designsprintkit.withgoogle.com/methodology/phase1-understand/luma-abstraction-laddering
DiscoverAbstraction LadderingWebsiteGoogle Design Sprint Kit***The Google Design Sprint: 5 days, quick innovation
Concrete website outlining the many methods discussed in the book, as well as where and when to use them. Comes with various "case studies" which serve as helpful examples and help organizations adapt the sprint to their unique needs.
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https://storage.googleapis.com/loft-io.appspot.com/5728464931913728/Design_Procees_1-Pagers_v.1.pdf
IdeateDesign Process ToolkitPDFDesign for AmericaA comprehensive process to design for social innovation
Guidebook showcasing the process that DFA uses for social innovation across all its chapters. While being research driven, the guidebook also provides examples and tips for how you can apply this process to a civic problem
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https://careerfoundry.com/en/blog/ux-design/what-is-ideation-in-design-thinking/
IdeateIdeationArticleCareerFoundry***Expand your ideation toolkit
Ideation is a process all designers go through, and getting ideas out on the table can be difficult when hitting a creative block. Take a look at some tips to bring to your next ideation session to help generate more and more ideas for your solution.
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https://www.youtube.com/watch?v=yAidvTKX6xM
IdeateBrainstormingVideoInvestis Digital***Brainstorming techniques
Watch this video for some ways to get ideas out from your head onto paper with your teammates! These are fun activities that help stimulate creativity and can help push a project in the initial phase.
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https://www.youtube.com/watch?v=JMjozqJS44M
IdeatePaper PrototypingVideoGoogle for Startups
Learn how to quickly get your ideas on paper and share them with others
Have an idea in your head? It's important to get feedback early on to guide you along the design process. Watch this video for tips on how to quickly sketch out an idea and prototype it with potential users.
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https://diytoolkit.org/tools/
IdeateDesign ToolkitsWebsiteDIY ToolkitsMethods to help design social innovation solutions
This is a guidebook essentially laying out the different methods for social innovation. Each link describes the method in depth, providing an example of its use and when it should be used.
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https://www.invisionapp.com/inside-design/rapid-prototyping/
PrototypeRapid PrototypingArticleInside Design by InVisionQuickly evaluate your team's ideas with rapid ideation and testing
When ideating and prototyping, it is crucial to move fast and generate as many ideas as you can. In this article, you can learn about a common design technique called rapid prototyping, which consists of quickly generating and testing ideas to help designers discover and validate their prototypes. Take a look at this article for an example on how to structure your first rapid prototyping session.
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https://www.ideou.com/blogs/inspiration/6-tips-for-how-to-prototype-a-service
PrototypePrototyping ServicesArticleIDEO U***Learn how to apply service design principles
Thinking about designing a service? Learn how to prototype each step in the process that stakeholders will go through. See service prototyping in action and look at how two designers designed a service to not only serve as a checklist for nurses but also inform mothers of the steps they need to take before taking their baby home from the hospital.
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https://careerfoundry.com/en/blog/ux-design/how-to-conduct-user-experience-research-like-a-professional/
PrototypeUser ResearchArticle with VideosCareer FoundryApply user testing techniques to gain insights about your solution
Ready to test your prototype? Read about different user research methods, how to conduct them, and when to use certain testing methods over others.
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https://issuu.com/streetplanscollaborative/docs/tactical_urbanism_vol_2_final?mode=window&backgroundColor=%23222222
PrototypeTactical UrbanismTextbookTactical Urbanism Strategies
Tactical urbanism involves short, temporary, low cost strategies to demonstrate what change might look and feel like in a space, to generate ideas and motivate support for change. This playbook includes a range of ideas about how to get started, by reviewing past efforts.
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https://www.youtube.com/watch?v=KWGBGTGryFk
PrototypeDigital PrototypingVideoGoogle for Startups
Learn how to transfer your sketches to a digital platform without coding
Have an idea sketched out but want to see how it looks on a device? Learn to transfer sketches to a digital platform without writing a single line of code.
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https://nacto.org/publication/urban-street-design-guide/
PrototypeUrban Street DesignWebsite GuideNACTOUrban Street DesignLearn design principles about urban street design and how to prototype in these areas
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https://www.thedesignexchange.org/design_methods
PrototypeDesign methodsWebsiteThe Design Exchange***Try out several design research methods
A repository of early design stage methods, engaging all stakeholders in the design community of practice, and integrating online learning with real case studies to demonstrate the methods
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https://medium.com/swlh/how-to-effectively-pitch-business-ideas-to-investors-dd76661b02f1
PitchPitchingArticleMedium***How to effectively pitch your ideas
What's your big idea? Can you say it in under 1-minute. This Medium post offers several thoughts about how to craft an effective pitch.
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https://www.youtube.com/watch?v=YYFS4K3p2Aw
PitchPitchingVideoD&AD***Pitching creative work
Not sure how to pitch your project? This video outlines some of the biggest obstacles to pitching potential creative work, and how we might get over that. Also contains tips on how to convey creative work to stakeholders who aren't designers.
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https://www.youtube.com/watch?v=uuxnzuH3XiM
PitchPitchingVideoSlidebeanElevate your pitch
An example and analysis of how Airbnb's pitch deck contributed to its success in raising $500K. Great pointers on how to pitch new products from an entrepreneurial perspective.
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https://d4sd.org/resources/stakeholder
ActivateStakeholder relationsArticle D4SD***How to cultivate stakeholder relationships
Addressing civic challenges often involves understanding diverse perspectives from many stakeholders, including people who are directly and indirectly impacted by a particular problem. Towards the goal of supporting community-driven design, we developed a guide to help participants and mentors establish and build relationships with community stakeholders. Always remember that stakeholders are people.
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https://www.frogdesign.com/wp-content/uploads/2016/03/CAT-English.pdf
ActivateDesign processPDFfrog Design***Toolkit for community driven design
Complete guidebook outlining the specific methods that exist for community driven design, as well as outlining Frog's CAT design process for people. Also provides step by step (Plans of Action) which organizations and groups can adapt.
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http://ourcommunity.is/engaged/
ActivateCommunity engagementPlaybookAtlanta, GA***Atlanta Community Engagement Playbook
Learn about community building with stakeholders through a process of listening, hearing, needfinding, and prototyping with neighborhoods
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https://media.nesta.org.uk/documents/the_open_book_of_social_innovation.pdf
ActivateSocial innovationPlaybookSocial Innovator SeriesSocial InnovationGuidebook for thinking about social innovation in public, private, and community settings
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https://www.youtube.com/watch?v=5XC4JqXUJbw&feature=emb_title
ActivateFeedbackVideoDavidLeeEdTechTesting and capturing feedback
Ready to gather feedback, but not sure how to capture it? This video shows the "feedback capture grid", which allows us to capture important feedback and insights from the testing phase, helping with future iterations
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https://ourworldindata.org/
DataData analysisData NarrativesMixedOur World in Data
Unlike news articles that tend to report data about events, the Our World in Data initiative aims to track key indicators of economic, health, environmental, justice, etc., related trends
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https://data.sandiego.gov/
DataData analysisData PortalSan Diego, City***San Diego, City Data PortalCity of San Diego Data Portal
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https://data.sandiegocounty.gov/
DataData analysisData PortalSan Diego, CountySan Diego, County Data PortalSan Diego County Data Portal
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http://datasurfer.sandag.org/
DataData analysisData PortalSan Diego, County***SANDAG Data PortalSANDAG Data Portal
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https://sdg-tracker.org/
DataData analysisData PortalSan Diego, County***UN Sustainability Goals - DataUN Sustainability Goals - Data
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https://data.ca.gov/
DataData analysisData PortalCalifornia, StateCalifornia State Data PortalCalifornia State Data Portal
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https://dot.ca.gov/programs/traffic-operations/census
DataData analysisData PortalCalifornia, StateCalifornia State Department of Transportation - DataCalifornia State Department of Transportation - Data
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http://pems.dot.ca.gov/
DataData analysisData PortalCalifornia, StateCalifornia State Caltrans Performance Measurement System (PeMS)California State Caltrans Performance Measurement System (PeMS)
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https://www.un.org/en/databases/
DataData analysisData PortalGlobalUN DatabasesUN Databases
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https://moovitapp.com/insights/en/Moovit_Insights_Public_Transit_Index-582
DataData analysisData PortalMoovit InsightsSan Diego Mobility Data
Access data about how people move around San Diego, whether it be commute time, trip distance, public transit transfer counts, or walking distnace.
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http://rmp-wapps.ucsd.edu/TS/Survey/
DataData analysisSurveysUCSD Transportation, Commute, and Parking surveys
Learn more about UCSD trends in parking, commuting, and transportation by studying this collection of reports and surveys.
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https://www.census.gov/data.html
DataData analysisSurveysUSUS Census - DataUS Census - Data
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https://app.pactful.org/innovators-guide
ActivateCommunity engagementPlaybook
The Jacobs Institute for Innovation in Education
***Social Innovation
What if you could build a better world? The Jacobs Institute for Innovation in Education at the University of San Diego is calling for middle- and high-school educators to join us in our effort to make a local and global impact. Through the Jacobs Institute Changemaker Challenge in Spring 2020, educators and teenagers will develop an innovator’s mindset and the skills to create solutions to local or global problems.
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