UXR Discovery - Q&A - answers redacted for portfolio

	A	B	C	D	E	F	S
1	Category	Question	Sydney	Jim	James	Adam
2	Device Usage	What mobile OS do you prefer to use?	All answers have been redeacted for client privacy
3	Load searching	What are all the ways/methods you look for jobs?
4		What is the order by which you go to these sources?
5		What is the relative percentage of your loads from each source?
6		Do you currently get notifications about upcoming jobs?
7		If you use a dispatcher, how much do you pay the dispatcher? Do your peers/friends do this?
8		If you had your way, how would you prefer to find your next shipment?
9		What is the furthest you would drive from your home to a pickup location? Is that distance based on the total pickup to delivery distance? or profit?
10		What is the furthest you would drive from drop off location in original destination city to a pickup location for your return trip? Are you more motivated to go further to get paid to return home?
11		How far do you commonly drive to pickup locations?
12
13	Load priorities	What factors are most important to you when looking for jobs?
14		How do you think about distance to pickup, total distance driven, price?
15		How would you prioritize the above? What factors may change how you prioritize (eg holidays)?
16		How strong does a relationship with a broker play into your priorities?
17		What would drive a stronger relationship with the broker?
18
19	Load search timing	How far out to you start planning the next load?
20		How many days of work do you typically book at a time? How many would you prefer?
21		Slightly different - how many loads/shipments do you book at a time? How many would you prefer?
22		How does your search change if you have no job lined up 48 hours out? 24 hours out?
23		If you see a job that is starting in 48/24 hours, what comes to your mind and how does it change your behavior?
24
25	Load pricing	How do you think about load pricing? - Rule of thumb? Look at DAT? Consider supply/demand?
26		Is there any wiggle room in which you could get more than the normal payment?
27		If you knew you were paid for return trips, would you be more motivated to go on longer jobs?
28		How often do you drop a load for another load that is more lucrative?
29		When dealing with short notice loads, does that change your pricing strategy? (assuming you have nothing lined up)
30		What would other truckers think? What is the trucker's standard thinking on that situtation?
31		What other factors may change you thinking about the load price (weekend? Friday? Holiday? weather?)
32		How much do those factors impact your price and do you get your price in the end?
33
34	Shipment execution	What are common headaches you encounter on the job?
35		What are common headaches you encounter at pick up
36		What are common headaches you encounter at delivery
37		What are common headaches you encounter at weigh in
38		What are common headaches you encounter at gas stations
39		What are common headaches you encounter when receiving payment
40		How do you communicate your job progress to your client?
41		Do you currently get notifications about jobs while they are in progress?
42		Would you like to receive notifications? And for what types of information?					Going after cash, supporting business, legal, hiring, clients
43
44
45
46
47
48							Working on analytics and backend, APIs, tech flows
49
50							being hired
51							John?
52
53
54
55							Working on backend and how they tie in
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100