Remote UX Research Tools
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Remote Moderated UX Research ToolsWhat it doesCostWebsiteNotesBolt | Peters made thisboltpeters.com
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Screen sharing
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Adobe ConnectA popular web conferencing service, easily adapted for moderated remote research studies. Quick to setup, requires only a lightweight, temporary Java plug-in download, comes with free conference calling, integrated recording, supports observing. Also supports video chat.$39/mowww.adobe.com/products/acrobatconnectAcrobat Connect Standard will suffice for nearly all needs; Pro is way more expensive
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GoToMeetingA popular web conferencing service, easily adapted for moderated remote research studies. Quick to setup, requires only a lightweight, temporary Java plug-in download, comes with free conference calling, integrated recording, supports observing. It also enables presenters to give remote control of the keyboard and mouse, which can be useful in certain testing situations.$49/mowww.gotomeeting.com
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LiveLook CobrowsingBrowser-based screensharing. No download required, and it runs on any Java-enabled browser. Very lightweight, good for slow connections. Drawbacks: no recording, no audio conferencing.$360/year www.livelook.com/Currently annual licenses only; regular LiveLook lets you pay by the minute, but you need to give the users your login and there's no easy way to change the login info
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UserVue (to be discontinued)Designed for moderated one-on-one interviews. Enables you to view a participant’s screen in real-time while talking to them on the phone. Any number of observers can join in to watch the session as it happens. The service has integrated calling and chat, and at the end of a session, the calling and screen recording are automatically synced and rendered to a video file.$149/mowww.techsmith.com/uservue.asp
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Skype 2.8+Screenshare and video chat integrated; relatively cheap international calling. Requires all participants, observers, researchers to have the Skype client installed.Free domesticallywww.skype.com/
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iChatFor Mac OS X 10.5 and higher. With its built-in screensharing functionality, iChat is a great solution if you know in advance that your participant is using Apple’s Leopard OS and has an iChat account.Freewww.apple.com/macosx/what-is-macosx/ichat.html
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WebExSimilar to GoToMeeting, it’s a Web conferencing/online meeting tool that can be used for remote screen sharing. Compatible with Windows, Mac, Linux, Solaris (?), HP-UX (??) and AIX (??!?!). $69/month, $708/yearwww.webex.com
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GlanceSimilar to LiveLook, a browser-based screen sharing solution. Allows for remote access, like GoToMeeting. Up to 100 people in a session at once. Mac and PC compatible.$9.95/day, $49.95/month, $249.00/month (corporate). www.glance.net
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YugmaWeb conferencing service with lots of nice Pro features: real-time whiteboard and annotation collaboration tools, building in recording, free teleconferencing, file sharing. Integrates with Skype. Installation required for both hosting and joining a session.Basic screen sharing with up to 20 participants is free; Pro is $14.95 / month. www.yugma.com/
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YuuguuScreen sharing and collaboration software. Can import IM contacts from other services (AIM, GChat, Skype) Requires download and install; Mac, Linux, and PC -compatible.$15/mo for single user; other pricing availablewww.yuuguu.com/
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Pidoco Remote Usability TesterTool for remote moderated prototype testing. No software install needed. Ranges from £10 - £90pidoco.com/en/benefits/products/remote-usability-tester
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Screen Recording
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Camtasia StudioA simple tool that can record the video and audio output on your computer in just a few clicks. Gives you the option to record just a portion of your screen or just a single window on your computer, which helps keep the recording file size trim.$299 (PC)
$149 (Mac)
http://www.techsmith.com/camtasia.asp
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CamStudio100% free, open -source feature clone of Camtasia called CamStudio (see Figure 8.6). Much of the core functionality of Camtasia is there: the option to record a portion of the screen or a specific window, the ability to capture audio and video, and so on.Freecamstudio.org/
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iShowU HDFull-featured recording solution, tons of nice video and audio recording options, options to record portions of the screen or windows, and customizable hotkeys; a Pro version of the software has even more options, such as a “Low CPU mode” to help avoid slowing down your computer.$29.95store.shinywhitebox.com/ishowuhd/main.html
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Adobe CaptivateExpensive, many-featured professional screen recording tool. $249www.adobe.com/products/captivate/
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Quicktime ProApple’s video player also has audio / video recording capabilities, as well as some basic video trimming features. Mac and PC. $29.99www.apple.com/quicktime/pro/
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ScreenflowRecords screen, webcam, mic, and computer audio simultaneously. Also includes editing and overdubbing tools. Can export to WMV with an additional plug-in ($49). Mac 10.5+ only$99www.telestream.net/screen-flow/
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Snapz Pro XRecords screen and audio to QuicktTime format. Mac only.$69$69
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WMCaptureBasic screen and audio recording. $39.95wmrecorder.com/wm_capture.php
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ZDSoft Screen RecorderScreen and audio recording, effective at recording anything that uses special rendering, like video playback and games. PC only.$39www.zdsoft.com/zdrecorderproducts.html
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