Usability-review-template.xls
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Usability review
Enter score
0
2
Very poor1
3
[Enter product name]ScoreCommentsPoor2
4
Moderate3
5
Hover over a guideline for more information, examples of good practice and importance to the overall user experience.N/A = not applicable or can't be assessedOptional - Provide a short rational for the score, such as a description of the issues found; examples of good practice and the likely impact for users.Good4
6
Excellent5
7
Features & functionality
Weighting
(out of 5)
Weighting ratioRating
(0 - 5)
ScoreOut ofN/A0
8
9
1Features and functionality meet common user goals and objectives.Enter score#REF!#REF!5100%000
10
11
2Features and functionality support users desired workflows.Enter score#REF!#REF!5100%000
12
13
3Frequently-used tasks are readily available (e.g. easily accessible from the homepage) and well supported (e.g. short cuts are available).Enter score#REF!#REF!480%000
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15
4Users are adequately supported according to their level of expertise (e.g. short cuts for expert users, help and instructions for novice users).Enter score#REF!#REF!360%000
16
17
5Call to actions (e.g. register, add to basket, submit) are clear, well labelled and appear clickable.Enter score#REF!#REF!360%000
18
19
Homepage / starting page
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21
6The Homepage / starting page provides a clear snapshot and overview of the content, features and functionality available.Enter score#REF!#REF!360%000
22
23
7The home page / starting page is effective in orienting and directing users to their desired information and tasks.Enter score#REF!#REF!480%000
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25
8The homepage / starting page layout is clear and uncluttered with sufficient 'white space'.Enter score360%000
26
27
Navigation
28
29
9Users can easily access the site or application (e.g. the URL is predictable and is returned by search engines).Enter score#REF!#REF!240%000
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31
10The navigational scheme (e.g. menu) is easy to find, intuitive and consistent.Enter score#REF!#REF!480%000
32
33
11The navigation has sufficient flexibility to allow users to navigate by their desired means (e.g. searching, browse by type, browse by name, most recent etc…). Enter score360%000
34
35
12The site or application structure is clear, easily understood and addresses common user goals.Enter score#REF!#REF!5100%000
36
37
13Links are clear, descriptive and and well labelled.Enter score#REF!#REF!360%000
38
39
14Browser standard functions (e.g. 'back', 'forward', 'bookmark') are supported.Enter score#REF!#REF!480%000
40
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15The current location is clearly indicated (e.g. breadcrumb, highlighted menu item).Enter score#REF!#REF!240%000
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16Users can easily get back to the homepage or a relevant start point.Enter score#REF!#REF!240%000
44
45
17A clear and well structure site map or index is provided (where necessary).Enter score#REF!#REF!120%000
46
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Search
48
49
18A consitent, easy to find and easy to use search function is available throughout (where desirable).Enter score#REF!#REF!480%000
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19The search interface is appropriate to meet user goals (e.g. multi-parameter, prioritised results, filtering search results).Enter score#REF!#REF!480%000
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20The search facility deals well with common searchs (e.g. showing most popular results), misspellings and abbreviations.Enter score#REF!#REF!240%000
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21Search results are relevant, comprehensive, precise, and well displayed.Enter score#REF!#REF!480%000
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Control & feedback
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22Prompt and appropriate feedback is given (e.g. following a successful or unsuccessful action).Enter score#REF!#REF!480%000
60
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23Users can easily undo, go back and change or cancel actions; or are at least given the chance to confirm an action before commiting (e.g. before placing an order).Enter score#REF!#REF!360%000
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24Users can easily give feedback (e.g. via email or an online feedback / contact us form).Enter score#REF!#REF!120%000
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65
Forms
66
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25Complex forms and processes are broken up into readily understood steps and sections. Where a process is used a progress indicator is present with clear numbers or named stages.Enter score#REF!#REF!360%000
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26A minimal amount of information is requested and where required justification is given for asking for information (e.g. date of birth, telephone number).Enter score#REF!#REF!240%000
70
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27Required and optional form fields are clearly indicated.Enter score#REF!#REF!240%000
72
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28Appropriate input fields (e.g. calendar for date selection, drop down for selection) are used and required formats are indicated.Enter score#REF!#REF!360%000
74
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29Help and instructions (e.g. examples, information required) are provided where necessary.Enter score#REF!#REF!360%000
76
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Errors
78
79
30Errors are clear, easily identifiable and appear in appropriate location (e.g. adjacent to data entry field, adjacent to form, etc.).Enter score#REF!#REF!480%000
80
81
31Error messages are concise, written in easy to understand language and describe what's occurred and what action is necessary.Enter score#REF!#REF!360%000
82
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32Common user errors (e.g. missing fields, invalid formats, invalid selections) have been taken into consideration and where possible prevented.Enter score#REF!#REF!360%000
84
85
33Users are able to easily recover (i.e. not have to start again) from errors.Enter score#REF!#REF!360%000
86
87
Content & text
88
89
34Content available (e.g. text, images, video) is appropriate and sufficiently relevant, and detailed to meet user goals.Enter score#REF!#REF!5100%000
90
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35Links to other useful and relevant content (e.g. related pages or external websites) are available and shown in context.Enter score#REF!#REF!240%000
92
93
36Language, terminology and tone used is appropriate and readily understood by the target audience.Enter score#REF!#REF!480%000
94
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37Terms, language and tone used are consitent (e.g. the same term is used throughout).Enter score#REF!#REF!360%000
96
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38Text and content is legible and scanable, with good typography and visual contrast.Enter score#REF!#REF!360%000
98
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Help
100
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Usability scores
Usability guidelines
Rating ranges