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Innovate: Grid end
3rd Floor		Innovate: Far end
3rd Floor		Develop
3rd Floor		Inspire
2nd Floor		Create
2nd Floor		Invent
2nd Floor		Learn
2nd Floor
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10.45am to 11:30amUsing devops or other workflows in CRM teams for efficiency and better tracking, selecting a new (or first) CRMWhich tools for charities are actually cost-free or affordable on a tight budget? Are they useful? How can we maximise value?Agentic AI: Testing, filling gaps in staffing, and the ethics of it all. Can we use specifically trained LLMs to offer info and support, and what guardrails might it need?Gen Z: Strategic priority or not? How can we reach them safely and ethically?"The greatest trick the Devil ever pulled wasn't convincing people he didn't exist, it was convincing procurement teams that Microsoft was the right choice"

Read the notes		Digital transformation: Where to start, and how to move forwards when constantly firefighting?Meta ads: Speed of change, pixel restrictions, can they still reach our audiences, and what are the alternatives to Meta and Google
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11.45 to 12:30pmThe absolute basics: What should all small charities have?AI, search and web traffic: Impact on site load, SEO and strategiesAI: Thoughts on using it for creative content, and is it the end of copywriting?Marketing for a small local charity, reaching other charities and community groupsDigital tools for service users developing autonomy, building AI tools and 'vibe coding'Practical AI tools: What are you using to increase productivity in your workday, which providers are right, what are they good for and how to manage changeFunding bids for digital tools: Programme vs service delivery and practical challenges to improvement
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12.45pm to 1:30pmFeelings around regular organisation/department restructuresAI & authenticity in supporter/prospect comms: Making it sound like you, reflect your values and support your missionBuilding charity websites in the age of AI: What are we using and what needs to change?Building better volunteer experiences using digital tools, and what does great onboarding look like?Where to start when staff don't recognise the need for digital skills development, how do you solve tech problems you know less about or figure out how to scale, and what do you do when expertise leaves?How might we eradicate digital poverty one street at a time? Addressing digital inequality and access for people who are less confident? What does inclusion look like anyway?Trauma-informed design and research
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1.30pm to 2.30pmLUNCHLUNCHLUNCHLUNCH LUNCHLUNCHLUNCH
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2.30pm to 3:15pmUse of AI with people with complex needs. How do we engage, and how can we improve?FOMO is not a strategyI'm scared of AI! Where do I start using it to make my job easier?How useful are digital strategies, and how can we make them more useful, and who owns things like brand awareness?Tech for Good Organisers' Network: What's next?Digital learning management for staff, volunteers and service users. How do we balance between people who are scared, and those with unwarranted confidence?Paid vs organic: How to link whilst keeping separate, strategy on a shoestring, dealing with rising costs, and understanding if you're reaching the right audience
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3.30pm to 4:15pmMoments of triumph, moments of failure, and what you learned. How can we address and move away from burn-out culture and prioritise wellbeing?How do we balance between positive AI adoption and the threats of people being left behind/made redundant/etcWhat's coming up next and what should be on our radar (apart from AI)?How can we influence charity senior leaders to invest in AI, and how do we build a case to increase long-term expenditure when there are limited funds?Consultation is not co-design: Bringing staff and volunteers on the journey with youWhat to do with a charity described as "a start-up with 55 years of baggage" when it seems easier to start from scratchMeasurement & reporting: How to make reports quicker and more meaningful, making a measurement framework, the use of AI tools in qualitative research and surveys, and how can we make the most of data?
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4:15pm to 4:30pmHarry's roundup
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5:00pm onwardsDrinks at Vagabond Wines
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