Investor Charter - FY 2023

	B	C	D	E	F	G	H	I	J
1	Monthly Complaint Data
2	Received from	Carried forward from previous month	Received during the month	Percentage of total client base	Total pending	Resolved*	Pending at the end of the month**		Average resolution time^ (in days)
3							Pending for less than 3 months	Pending for more than 3 months
4	April 2022
5	Directly from investors	0	0	0	0	0	0	0	0
6	SEBI (SCORES)
7	Stock Exchanges	0	3	0.0011	2	1	2	0	0
8	Other Sources (if any)
9	Total	0	3	0.0011	2	1	2	0	0
10	May 2022
11	Directly from investors	0	0	0	0	0	0	0	0
12	SEBI (SCORES)
13	Stock Exchanges	2	2	0.0015	2	2	2	0	20.5
14	Other Sources (if any)
15	Total	2	2	0.0015	2	2	2	0	20.5
16	June 2022
17	Directly from investors	0	0	0	0	0	0	0	0
18	SEBI (SCORES)
19	Stock Exchanges	2	0	0.00056	0	2	0	0	14.5
20	Other Sources (if any)
21	Total	2	0	0.00056	0	2	0	0	14.5
22	July 2022
23	Directly from investors	0	0	0	0	0	0	0	0
24	SEBI (SCORES)
25	Stock Exchanges	0	1	0.0003	0	1	0	0	3
26	Other Sources (if any)
27	Total	0	1	0.0003	0	1	0	0	3
28	August 2022
29	Directly from investors	0	0	0	0	0	0	0	0
30	SEBI (SCORES)
31	Stock Exchanges	0	3	0.0012	0	2	1	0	8.5
32	Other Sources (if any)
33	Total	0	3	0.0012	0	2	1	0	8.5
34	September 2022
35	Directly from investors	0	0	0	0	0	0	0	0
36	SEBI (SCORES)
37	Stock Exchanges	1	4	0.0017	4	1	1	0	17
38	Other Sources (if any)
39	Total	1	4	0.0017	4	1	1	0	17
40	October 2022
41	Directly from investors	0	0	0	0	0	0	0	0
42	SEBI (SCORES)
43	Stock Exchanges	1	3	0.0014	2	2	2	0	21
44	Other Sources (if any)
45	Total	1	3	0.0014	2	2	2	0	21
46	November 2022
47	Directly from investors	0	0	0	0	0	0	0	0
48	SEBI (SCORES)
49	Stock Exchanges	2	0	0.0006	0	2	0	0	13
50	Other Sources (if any)
51	Total	2	0	0.0006	0	2	0	0	13
52	December 2022
53	Directly from investors	0	0	0	0	0	0	0	0
54	SEBI (SCORES)
55	Stock Exchanges	0	1	0.0003	0	1	0	0	25
56	Other Sources (if any)
57	Total	0	1	0.0003	0	1	0	0	25
58
59
60
61	Monthly Complaint Disposal Trend
62	Month	Carried forward from previous month	Received	Resolved	Pending
63	April 2022	0	3	1	2
64	May 2022	2	2	2	2
65	June 2022	2	0	2	0
66	July 2022	0	1	1	0
67	August 2022	0	3	2	1
68	September 2022	1	4	4	1
69	October 2022	1	3	2	2
70	November 2022	2	0	2	0
71	December 2022	0	1	1	0
72
73
74	Annual complaint disposal trend
75	Year	Carried forward from pervious year	Received during the year	Resolved during the year	Pending at the end of the year
76	2017-18	0	4	4	0
77	2018-19	0	4	4	0
78	2019-20	0	7	7	0
79	2020-21	0	27	24	3
80	2021-22	3	34	37	0
81	2022-23	0	17	17	0
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