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QuestionsCustomer SuccessMarketingSalesDesignProduct and Engineering
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Do you talk to customers regularly or do any customer research?
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If so, what is your process and where do you store your findings?
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What tools do you use today?
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How do you use research findings to make decisions?
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Do you share that information? If so, how?
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If you don’t do research, do you use any research done by other teams? If so, what type of research and formats do you find most helpful?
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Could you tell me the last time you did research or used research data from another team to make a decision?
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Did you share the impact of that decision or your decision-making process with somebody else?
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What are your thoughts on the way research is shared and used in the business? Anything you would like to see improved?
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We are thinking of building a research repository, what do you think could be the pitfalls or reasons for failure for this project?
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www.getenjoyhq.com
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