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See end of list for IMPORTANT instructionsFuneral or Cemetery Board Names (Licensure will consider only those matters that constitute a violation of laws or rules)Place to File Funeral Director/Home ComplaintsCemetery Complaints
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AlabamaAlabama Board of Funeral Servicehttps://fsb.alabama.gov/consumers/consumer-complaints/none (except historic cemetery issues)
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AlaskaAlaska Division of Occupational Licensinghttps://www.commerce.alaska.gov/web/cbpl/ProfessionalLicensing/Morticians.aspx
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ArizonaArizona State Board of Funeral Directors and Embalmershttps://www.azdhs.gov/licensing/special/index.php#funeral-licensinghttps://funeralboard.az.gov/sites/default/files/documents/files/Consumer%20Guide.pdf
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ArkansasArkansas State Board of Embalmers and Funeral Directorshttps://www.insurance.arkansas.gov/industry-regulation/pre-paid-funeral/embalmers-funeral-directors-burial-association/complaint-procedures/https://www.insurance.arkansas.gov/site/assets/files/2998/embalmers_funeral_directors_-_complaint_form_rev_2022-07_ff_1.pdf
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CaliforniaCalifornia Cemetery and Funeral Bureauhttps://www.dca.ca.gov/webapps/cfb/complaint.phpsame and also: https://www.cfb.ca.gov/consumer/complaints.shtml
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ColoradoNOT Licensure, An Association:
Colorado Funeral Directors Association		https://www.cofda.org/site_page.cfm?pk_association_webpage_menu=7039&pk_association_webpage=14162
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ConnecticutConnecticut Department of Public Healthhttps://portal.ct.gov/DPH/Communications/Regulation--Licensure/Filing-a-Complaint
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DelawareDelaware Board of Funeral Servicehttps://dpr.delaware.gov/boards/investigativeunit/filecomplaint/https://delpros.delaware.gov/OH_FileComplaint
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Washington DCDistrict of Columbia Board of Funeral Directorshttps://professions.dol.wa.gov/s/file-complaint
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FloridaFlorida Department of Financial serviceshttps://www.myfloridacfo.com/division/funeralcemetery/consumer-helphttp://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&Search_String=&URL=0700-0799/0704/Sections/0704.08.html
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GeorgiaGeorgia Board of Funeral Servicehttps://verify.sos.ga.gov/verification/https://sos.ga.gov/form/complaint-office-secretary-state-cemeteries-division
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HawaiiHawaii Sanitation Branchhttps://cca.hawaii.gov/rico/file/
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IdahoIdaho Board of Morticianshttps://appengine.egov.com/apps/id/dopl/occ-comphttps://www.ag.idaho.gov/office-resources/online-forms/?form=File%20a%20Complaint&complaint=Consumer%20Complaint
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IllinoisIllinois Professional services Sectionhttps://idfpr.illinois.gov/admin/dpr/dprcomplaint.htmlhttps://www.icfha.org/consumer-advocate---information.html#:~:text=ICFHA's%20alliance%20with%20the%20International,Orland%20Park%2C%20IL%2060462.
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IndianaIndiana State Board of Funeral and Cemetery Servicehttps://www.in.gov/pla/professions/funeral-and-cemetery-home/
You should also file with Attorney Generals office: https://www.in.gov/attorneygeneral/consumer-protection-division/file-a-complaint/
Funeral & Cemetery Board
402 West Washington Street
Indianapolis, Indiana, 46204 Phone: 317-234-3031
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IowaIowa Board of Mortuary Sciencehttps://www.iafda.org/page/complaints
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KansasKansas State Board of Mortuary Artshttps://ksbma.ks.gov/contact-us/complainthttps://ksbma.ks.gov/docs/default-source/default-document-library/complaint-application.pdf?sfvrsn=4692e368_2
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KentuckyKentucky State Board of Funeral Directors and Embalmershttps://kbefd.ky.gov/legal/Pages/Complaint-Process.aspx
you will likely need to file with Attorney Generals office: https://tinyurl.com/52h7bhkb
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LouisianaLouisiana State Board of Embalmers and Funeral Directorshttps://www.lsbefd.state.la.us/file-a-complaint/#:~:text=Toll%20Free%3A%20888%2D508%2D,Fax%3A%20504%2D838%2D5112https://www.lsbefd.state.la.us/wp-content/uploads/Complaint.Form_.2018-1.pdf
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MaineMaine Board of Funeral Servicehttps://www.maine.gov/pfr/professionallicensing/home/file-a-complainthttps://www.maine.gov/pfr/professionallicensing/home/file-a-complaint/administrative-complaint-procedures-all-other-programs
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MarylandMaryland State Board of Morticianshttps://health.maryland.gov/bom/pdf/complaint.pdfhttps://www.dllr.state.md.us/license/cem/ or https://apps.montgomerycountymd.gov/CALMSpublic/ocpintakeform.aspx?mode=add
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MassachusettsMassachusetts Board of Embalming and Funeral Servicehttps://funeralconsumerswmass.org/file-complaints/same
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MichiganMichigan Department of Licensing and Regulatory Affairshttps://www.michigan.gov/lara/bureau-list/cscl/licensing/prof/mortuary
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MinnesotaMinnesota Department of Health Mortuary Science Sectionhttps://www.health.state.mn.us/facilities/providers/mortsci/complaints.htmlhttps://www.health.state.mn.us/facilities/providers/mortsci/complaints.html
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MississippiMississippi State Board of Funeral Servicehttps://www.msbfs.ms.gov/secure/funeralcomplaints.html
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MissouriMissouri State Board of Embalmers and Funeral Directorshttps://pr.mo.gov/embalmers-board-membership.asp
Their complaint form https://pr.mo.gov/boards/embalmers/375-1072%20Complaint%20Form.pdf
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MontanaMontana Board of Funeral Servicehttps://bsd.dli.mt.gov/filing-complainthttps://dli.cliogrow.com/intake/f446463111629815b4d3bcc4f48fcefd
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NebraskaNebraska Department of Health and Human Services Regulation and Licensurehttps://phcmplnt-dhhs.ne.gov/PublicComplainthttps://dhhs.ne.gov/Pages/Facilities-Complaints.aspx
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NevadaNevada State Funeral and Cemetery Serviceshttps://funeral.nv.gov/uploadedFiles/funeralnvgov/Content/Complaint/InformalComplaintForm2018_01(2).pdfhttps://funeral.nv.gov/Complaint/Complaint/
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New HampshireNew Hampshire Board of Registration of Funeral Directors and Embalmershttps://www.oplc.nh.gov/report-non-compliancehttps://onlineforms.nh.gov/app/?allowAnonymous=true#/formversion/417be761-2ea8-4732-9f63-6273de840d52?FormTag=Complaint_Form
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New JerseyNew Jersey State Board of Mortuary Sciencehttps://tractionlaw.com/funeral-home-negligence/funeral-home-complaints/how-to-make-a-complaint-against-a-funeral-home-in-new-jersey/#:~:text=Once%20you%20have%20all%20the,504%2D6425%20or%20their%20website.https://www.njconsumeraffairs.gov/Pages/Consumer-Complaints.aspx
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New MexicoNew Mexico Board of Funeral Practicehttps://www.rld.nm.gov/uploads/FileLinks/1148c860fa8a4273ad14a5e5b9db7402/BCD_Complaint_Form__Revised_02.2017_.pdfhttps://nmrldlpi.my.site.com/bcd/s/public-complaint?language=en_US
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New YorkNew York Bureau of Funeral Directing, New York State Department of Healthhttps://www.health.ny.gov/professionals/funeral_director/
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North CarolinaNorth Carolina Board of Funeral Servicehttps://ncbfs.org/consumer-resources/file-complaint/#:~:text=The%20NC%20Board%20of%20Funeral%20Service%20regulates%20licensed%20funeral%20establishments,(919)%20981%2D2536.https://drive.google.com/drive/folders/1nFUnFHMPEGfTf1jQIsSp4_4ZBElUlmfG
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North DakotaNorth Dakota State Board of Funeral Servicehttps://www.funeral.nd.gov/complaints
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OhioOhio Board of Embalmers and Funeral Directorshttps://funeral.ohio.gov/for-the-public/for-the-publichttps://elicense.ohio.gov/OH_HomePage
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OklahomaOklahoma State Board of Embalmers and Funeral Directorshttps://oklahoma.gov/funeral/for-the-consumer/consumer-complaints.htmlhttps://oklahoma.gov/content/dam/ok/en/funeral/documents/for-the-consumer/2021%20Complaint%20Form%201.pdf
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OregonOregon State Mortuary and Cemetery Boardhttps://www.oregon.gov/omcb/pages/complaints.aspxhttps://omcb.us.thentiacloud.net/webs/omcb/register/#/complaint-form
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PennsylvaniaPennsylvania State Board of Funeral Directorshttps://pfda.memberclicks.net/index.php?option=com_mcform&view=ngforms&id=2024061#!/
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Rhode IslandRhode Island Division of Professional Regulationhttps://health.ri.gov/complaints/https://dbr.ri.gov/questioncomplaints
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South CarolinaSouth Carolina State Board of Funeral Servicehttps://eservice.llr.sc.gov/Complaints/
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South DakotaSouth Dakota Board of Funeral Servicehttps://doh.sd.gov/licensing-and-records/boards/funeral/complaints/?pvs=21
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TennesseeTennessee State Board of Funeral Directors & Embalmers & Burial Serviceshttps://www.tn.gov/environment/program-areas/arch-archaeology/services-and-resources/human-remains-and-burials.html#:~:text=Commercial%20cemeteries%20in%20Tennessee%20are,%2C%20Embalmers%2C%20and%20Burial%20Services.same
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TexasTexas Funeral Service Commissionhttps://tfsc.texas.gov/
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UtahUtah Division of Occupational and Professional Licensinghttps://www.dopl.utah.gov/funeral-service/criminal-history-guidelines/none
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VermontVermont Board of Funeral Servicehttps://sos.vermont.gov/opr/complaints-conduct-discipline/https://outside.vermont.gov/dept/sos/Municipal%20Division/digging-deep-2017.pdf
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VirginiaVirginia Board of Funeral Directors and Embalmershttps://www.dhp.virginia.gov/PractitionerResources/Enforcement/
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WashingtonWashington Board of Funeral Directors and Embalmershttps://professions.dol.wa.gov/s/file-complainthttps://www.dol.wa.gov/professional-licenses/file-complaint
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West VirginiaWest Virginia Board of Funeral Service Examiners https://www.wvfuneralboard.com/ Click on "Enforcement" and there you will see "File a Complaint".https://wvfuneralboard.com/Enforcement/File-a-Complaint
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WisconsinWisconsin Department of Safety and Professional Serviceshttps://dsps.wi.gov/Pages/SelfService/FileAComplaint.aspxhttps://dsps.wi.gov/Documents/102DLSC.pdf
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WyomingWyoming State Board of Funeral Service Practitionershttps://wyomingfda.org/How-to-File-a-Complaint.html#:~:text=If%20you%20have%20questions%20about,at%20307%2D527%2D4430.
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Complaining to the FTC: the commission cannot resolve individual problems, it can act against a company if it sees a pattern of possible law violations. "They spoke in a rude tone" is not a violation. Your complaint won't go far on that.
This PDF of The Funeral Rule describes what are actual FTC violations.: https://www.ftc.gov/system/files/documents/plain-language/565a-complying-with-funeral-rule_2020_march_508.pdf		General Tips from the FTC
https://consumer.ftc.gov/media/video-0054-how-file-complaint-federal-trade-commission

General Tips from FCA: https://funerals.org/?consumers=filing-a-complaint

Direct Link to File a Complaint through FCA's own FTC portal (select "something else" category of complaint):
https://reportfraud.ftc.gov/#/?orgcode=FCA
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Expressing Complaints*Be specific, friendly and brief, then you are more likely to be heard and understood.
Also
Tell them what you wish THEM to do.
Tell them what would satisfy you.		Some states have Cemetery Oversight Boards. Most do not.
If your problem is with a rural cemetery you can reach out to your county or show up to a County Commission meeting.
If it is a city cemetery, tell the local media and show up to a city council meeting to speak during public comment period.
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See new step by step Filing Complaint Instructions Doc
Order of Filing Complaints (each step may result in resolution so you could stop there):

1. Contact the Funeral Home (FH) or Cemetery (CEM) with your concern.
2. Negotiate with FH or CEM with your entire case written out, letting them know you are prepared to submit the complaint to the appropriate authorities if they can't resolve your concern.
3. File a complaint with the funeral profession oversight Board of your State
4. File your complaint with the FTC https://reportfraud.ftc.gov/#/?orgcode=FCA (click on "something else" as the category for a funeral/cemetery complaint since there is no specific category on the ftc site for that but the FTC truly does want to collect these complaints).
5. Ask for a review your case and for them to censure their member:
-International Cemetery, Cremation and Funeral Association (ICCFA) https://iccfa.com/ccsc/
-National Funeral Directors Association (NFDA) 800-228-6332 or https://tinyurl.com/nfrmy98m
-Monument Builders of North America (MBNA) (800) 362-2546 or info@monumentbuilders.org
6. Submit complaint to a local Consumer Protection Office or State Attorneys General https://www.naag.org/find-my-ag/
7. Submit a Complaint to Better Business Bureau (BBB) abou the business.
8. Tell the media (TV show, podcaster, any kind of social media), just get the word out.
9. Leave a factual review of the business on Google,Yelp, or the like.
10. Tell your State Legislative Representative your idea for a Bill to prevent this from happening to others. Be concise in writing/telling your story. Don't approach them when they are in the middle of a legislative session, unless a bill on their current docket relates.
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