NHS 111 Full data
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ABCDEFGHIJKLMNOPQRSTUVWXYZAAABACADAEAFAGAHAIAJAKALAMANAOAP
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NHS 111 minimum data set - data to May 2013
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Table 3a: All sites - Monthly dataAug-09Sep-09
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4
Aug-09Sep-09Oct-09Nov-09Dec-09Jan-10Feb-10Mar-10Apr-10May-10Jun-10Jul-10Aug-10Sep-10Oct-10Nov-10Dec-10Jan-11Feb-11Mar-11Apr-11May-11Jun-11Jul-11Aug-11Sep-11Oct-11Nov-11Dec-11Jan-12Feb-12Mar-12Apr-12May-12
5
Aug-10Sep-10Oct-10Nov-10Dec-10Jan-11Feb-11Mar-11Apr-11May-11Jun-11Jul-11Aug-11Sep-11Oct-11Nov-11Dec-11Jan-12Feb-12Mar-12Apr-12May-12Jun-12Jul-12Aug-12Sep-12Oct-12Nov-12Dec-12Jan-13Feb-13Mar-13Apr-13May-13Total
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Section 1: Commissioner coverage
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4.3Population covered611,600611,600611,600611,6001,822,6001,822,6001,822,6001,822,6001,822,6001,822,6001,822,6001,822,6001,822,6001,822,6001,822,6002,203,1003,542,0003,652,3893,652,3893,812,3894,724,0895,319,0895,319,0895,319,0895,595,7895,595,7897,040,7927,664,5928,712,5749,865,57411,367,06516,226,36541,153,63041,154,13041,154,130
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9
Section 2: Calls offered
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5.3Total number of calls offered14,97214,78114,48914,14839,77334,46023,85431,15340,29336,03033,63235,00035,46333,52336,59243,61582,90775,03179,48584,58495,686100,012104,81696,00286,65592,856126,942159,714239,604213,059218,144360,526566,532580,9373,845,270
11
Of which
12
5.4Calls through 111 number4,2615,5656,0436,22618,91116,17713,11518,85027,75525,22322,77425,59725,39125,49929,31433,03658,20857,67062,47668,58178,73877,84288,77781,77676,02877,80388,589119,408192,846171,535177,940319,873533,668548,9553,184,450
13
5.5Calls through other numbers10,7119,2168,4467,92220,86218,28310,73912,30312,53810,80710,8589,40310,0728,0247,27810,57924,69917,36117,00916,00316,94822,17016,03914,22610,87015,05338,35140,28446,75841,52440,20440,65332,86431,982661,039
14
15
5.6Number of abandoned calls (after 30 seconds waiting time)11301251051243,2849441102292801671531912331381233612,0651,1471,0216147279508897547821,1182,6313,82510,9149,0696,97629,10024,41213,934117,625
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5.6aNumber of abandoned calls (within 30 seconds waiting time)12,4332,5192,1492,5057,6606,4453,0724,3333,7083,9594,7633,9255,3223,7493,9754,49411,2909,47710,58211,3468,62410,9059,8489,9507,1286,51015,99120,78125,60321,73423,65027,08727,51527,210350,242
17
5.7Number of answered calls12,40912,13712,23511,51928,82927,07120,67226,59136,30531,90428,71630,88429,90829,63632,49438,76069,55264,40767,88272,62486,33588,15794,07985,29878,74585,228108,320135,108203,087182,256187,518304,339514,605539,7933,377,403
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Of which
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5.8Answered through 111 number2,4694,3424,9644,94814,52214,26812,71518,06926,98924,53622,98625,13124,52124,81127,96831,35255,17554,00658,14763,25375,70073,69884,34077,27172,60574,47384,552111,121173,470156,661164,344282,616495,997520,5662,962,586
20
5.9Answered through other numbers9,9407,7957,2716,57114,30712,8037,9578,5229,3167,3685,7305,7535,3874,8254,5267,40814,37710,4019,7359,37110,62814,4529,7398,0276,14010,75523,71423,98729,61725,59523,17421,72318,60819,227414,749
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5.10Answered within 60 seconds12,08311,88411,97611,22524,97625,71820,41025,88135,44231,19028,07630,28229,12229,16332,16234,73260,12456,13759,45365,69174,51976,98081,59075,01277,57683,381105,241129,297179,936167,858169,552238,410447,636501,5443,044,259
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23
5.11Calls where person triaged7,0626,9797,9677,72923,05922,00516,26421,32328,82025,57122,21324,72723,82324,67027,43532,35555,87051,85050,44158,04067,83967,42171,64065,98062,61165,97682,05398,650154,111137,821140,533239,704450,418462,7522,705,712
24
5.12Calls not triaged: caller terminated call4,4772,9692,9332,4882,9322,8211,8562,1562,0271,7291,4021,9161,7141,7321,7431,6855,7594,4804,0745,5105,8496,9057,3547,4457,3726,8566,2797,49110,1469,2948,49611,01416,84016,119183,863
25
5.13Calls not triaged: caller referred, no triage158135139772303225818931,4341,1951,0371,0301,2137035928552,0321,1474,2832,5531,0532,4602,9116514927571,3722,2204,4963,8885,6316,25570666454,165
26
5.14Calls not triaged: caller given health info2492683103925175204453674335265164564654334765847415737027249578818637697438179101,1571,6791,4701,4522,3413,7163,92831,380
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5.15Calls not triaged: other reason2781061431124515535076199917121,2208397957897828451,5501,6672,7322,7651,8111,9212,4172,2712,11911,87118,27026,24934,27430,49632,07743,31946,93260,326332,809
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29
5.16Transferred to clinical advisor1,2581,3361,6911,8165,7125,4914,5556,2278,5577,4516,4536,9366,8406,6717,5438,11213,60413,15713,56915,56717,15617,23117,78917,23416,23017,35723,24427,75242,32638,81038,66564,571122,465132,960736,336
30
Of which
31
5.17Live transferred to clinical advisor8751,0881,4581,6054,7074,9564,0625,7277,9917,0756,1346,5106,4916,3317,0496,88011,08010,94610,44912,63714,18114,06815,16614,78213,87514,21118,72420,99432,17730,94028,03536,03568,82279,047525,108
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4:19:12Average NHS 111 live transfer time20:06:320:04:440:04:470:04:380:04:240:04:160:04:160:04:010:04:060:04:470:05:130:04:350:04:210:04:020:04:330:03:440:04:590:03:380:04:080:02:530:02:300:02:120:02:050:01:360:01:350:01:380:00:470:00:440:00:590:00:460:00:500:00:540:00:560:00:460:01:26
34
35
5.19Calls where person offered call back3832482332111,0055354935005663763194263493404941,1022,0761,8742,8042,3102,2263,0872,5252,2902,1603,0324,2826,76210,2288,10110,63028,49953,52853,852207,846
36
Of which
37
5.20Call backs within 10 minutes98131102935182292112553982792323122572172015661,0361,1211,3491,3211,2881,7691,4641,3511,3321,9862,4124,6255,8094,6215,68010,57920,68624,84297,370
38
39
5:02:24Average episode length0:04:130:05:570:06:220:06:530:10:010:09:100:09:140:09:230:10:090:09:560:09:440:09:410:09:370:09:430:10:060:09:430:09:450:10:000:10:480:09:550:09:200:08:440:08:240:07:260:08:170:08:320:09:300:11:010:13:090:12:500:14:190:17:582:26:250:15:050:12:49
40
41
42
Section 3: Staffing and costs
43
6.2Handling time worked by call handlers (mins)47,79566,04460,37552,051163,724140,48498,311123,702213,356185,829158,335178,656173,731182,932201,537167,034471,288436,334376,314399,922370,332353,631366,118349,944330,534457,830821,452820,6361,129,3414,068,981978,1951,660,8681,985,8722,088,89719,680,383
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6.3Handling time worked by clinical staff (mins)10,21310,78713,81915,11968,02162,42451,66167,845118,20597,50783,61085,10382,29084,433101,46287,099127,541152,571183,889172,416150,686147,754156,040128,587115,852117,998273,323187,359276,7402,060,870296,849517,154723,340822,9857,651,553
45
46
47
Section 5: System impact 3, 4
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(a) direct 111 service dispositions
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5.23Ambulance dispatches8439041,0111,0572,7362,3971,9192,7513,3143,0412,7453,0403,0253,3503,7764,2216,7586,6286,7177,5308,9429,0269,2269,4748,5649,62611,16412,69217,32916,00315,58423,38444,90645,646309,329
50
5.24Recommended to attend A&E3875265905951,3371,3171,1011,5911,8431,8131,6201,6291,6801,8651,9692,1343,1583,1623,3934,2944,6945,0364,9384,8554,6234,8355,6156,3628,3188,4278,52614,00332,55435,418184,208
51
5.25Recommended to attend primary and community care4,5484,3185,0714,93913,62513,1879,35511,68716,62514,75312,39513,57013,12513,06815,18117,56132,42429,35128,97034,26541,14839,91443,51138,29336,43237,76148,54260,08599,47286,22391,267155,085279,554291,0351,656,340
52
Of which - Recommended to contact primary and community care3,8863,2763,9653,79010,80210,5527,3239,01412,42210,7608,9959,9359,4739,38510,86012,62823,75021,31321,14425,26631,48830,09432,93328,95627,22328,06834,51943,14570,95257,98562,548107,100187,624191,1341,162,308
53
- Recommended to speak to primary and community care5428649339672,3282,1791,6552,2123,3483,1862,5762,7532,7052,8003,3523,9756,8226,5096,2157,1747,4577,7418,2277,4257,1257,46610,98413,22822,39823,27323,32638,57461,74464,688366,751
54
- Recommended to dental / pharmacy1201781731824954563774618558078248829478839699581,8521,5291,6111,8252,2032,0792,3511,9122,0842,2273,0393,7126,1224,9655,3939,41130,18635,213127,281
55
5.26Recommended to attend other service4612923132891,3521,1338891,0681,6071,4791,2141,4441,3681,2431,4612,3223,7472,6252,1832,4402,9573,6214,0243,6203,7844,4945,2716,3497,6007,2606,10915,33320,58822,040141,980
56
5.27Not recommended to attend other service8239399828494,0093,9713,0004,2265,4314,4854,2395,0444,6255,1445,0486,1179,78310,0849,1789,51110,0989,8249,9419,7389,1889,26011,46112,49321,38019,90019,02631,66268,44568,613408,517
57
Of which - Given health information1421251241086056284016517756335025625335835578701,3041,1401,0231,1681,2551,3041,4381,2271,1751,2741,5961,7012,2832,1122,1553,5189,0829,03451,588
58
- Recommended home care4756186635492,3322,0511,4151,9912,5432,1401,8942,0942,0412,0602,1842,3844,0803,9724,2105,1105,7545,7655,5575,2674,6554,7216,1446,54511,1949,84010,15416,82834,15433,201204,585
59
- Recommended non clinical2061961951921,0721,2921,1841,5842,1131,7121,8432,3882,0512,5012,3072,8634,3994,9723,9453,2333,0892,7552,9463,2443,3583,2653,7234,1927,9037,9486,71711,31625,20926,378152,291
60
(b) activity for 12 months ago
61
4.5A&E attendances14,00714,11213,66412,64134,48232,31530,32436,51336,11439,09837,94339,03136,04536,31056,63381,63584,92884,55377,21989,905123,058122,884118,767122,362115,153145,392149,858150,285142,980142,980NCANCANCANCA2,036,428
62
4.4GP out of hours consultations513,15612,22914,24313,51937,87535,01032,53938,65138,70040,72234,98437,41736,34936,07357,84187,576109,682105,32489,369101,205144,642138,785126,395141,052131,328145,617162,357159,875167,643167,644NCANCANCANCA2,250,530
63
4.6Urgent care centre attendances5
64
4.7Walk in centre attendances5
65
4.75Calls to NHS Direct 08453,5133,5094,5504,10013,47013,16211,77012,93112,49312,67111,24111,31910,0328,18615,40424,49325,50027,61422,11023,56833,86634,14329,73430,58629,23331,85234,55535,95036,52736,527NCANCANCANCA556,510
66
4.8Total ambulances arriving at scene5,0474,8376,1435,70921,21419,39817,00719,03618,56219,99818,87619,64219,25618,89728,49245,49353,32947,92741,99147,24861,43961,45560,54963,20660,29070,05274,43072,83777,94377,943NCANCANCANCA1,064,276
67
(c) activity in current month
68
4.51A&E attendances13,36112,96713,40711,98835,55736,48033,07837,87838,03038,66937,22038,21936,34337,25660,26884,00886,00684,89383,99593,921109,860119,050115,221118,546112,105110,978150,606155,997125,830125,830NCANCANCANCA1,992,002
69
4.41GP out of hours consultations512,73712,77012,95911,25843,57642,97437,48042,40947,56245,23440,10343,16741,22539,92166,21195,827111,146106,326104,566120,216150,720153,987155,118150,424140,910135,610156,441169,524161,463161,464NCANCANCANCA1,828,826
70
4.61Urgent care centre attendances5
71
4.71Walk in centre attendances5
72
4.76Calls to NHS Direct 08452,4151,7282,0292,2009,21110,2638,1508,2098,8128,9107,5867,5957,2986,26912,48918,69320,71320,19915,78416,41624,74223,91922,62522,44223,18822,43025,98127,42455,63655,636NCANCANCANCA437,184
73
4.81Total ambulances arriving at scene5,5075,1215,7735,49422,99520,86218,16220,61120,70620,42819,70020,79520,13720,31532,34345,64151,33548,07647,28350,73159,58662,57360,48464,40162,10960,22479,77678,02535,50235,502NCANCANCANCA1,048,294
74
4.91111 triggered ambulances arriving at scene8298879851,0332,5512,2491,7852,5123,0962,8782,6102,9412,9413,1263,6464,0386,4486,4066,2887,3368,4988,3539,3559,5628,9849,18510,35311,47613,72313,723NCANCANCANCA151,373
75
4.92111 triggered ambulances transporting patient6336797367831,6961,5811,2621,7732,2092,1031,9282,1442,1482,3162,6132,9304,6594,7484,7335,4176,2716,1936,8256,9466,4046,5547,4477,9939,4309,430NCANCANCANCA109,106
76
77
Indicators - access & quality
78
Calls per month per 1,000 people24.524.223.723.121.818.913.117.122.119.818.519.219.518.420.119.823.420.521.822.220.318.819.718.015.516.618.020.827.521.619.222.213.814.117.9
79
Calls per month via 111 per 1,000 people7.09.19.910.210.48.97.210.315.213.812.514.013.914.016.115.016.415.817.118.016.714.616.715.413.613.912.615.622.117.415.719.713.013.314.9
80
% abandoned calls1%1%1%1%8%3%0%1%1%0%0%1%1%0%0%1%2%2%1%1%1%1%0.8%0.8%0.9%1.2%2.1%2.4%4.6%4.3%3.2%8.1%4.3%2.4%3.1%
81
% calls answered in 60 seconds97%98%98%97%87%95%99%97%98%98%98%98%97%98%99%99%96%95%96%90%99%98%98%99%99%98%97%96%88.6%92.1%90.4%78.3%87.0%92.9%90.1%
82
% answered calls triaged57%58%65%67%80%81%79%80%79%80%77%80%80%83%84%83%80%81%74%80%79%76%76.1%77.4%79.5%77.4%75.8%73.0%75.9%75.6%74.9%78.8%87.5%85.7%80.1%
83
% answered calls transferred to clinical advisor10%11%14%16%20%20%22%23%24%23%22%22%23%23%23%21%20%20%20%21%20%20%18.9%20.2%20.6%20.4%21.5%20.5%20.8%21.3%20.6%21.2%23.8%24.6%21.8%
84
% transferred calls live transferred70%81%86%88%82%90%89%92%93%95%95%94%95%95%93%85%81%83%77%81%83%82%85.3%85.8%85.5%81.9%80.6%75.6%76.0%79.7%72.5%55.8%56.2%59.5%71.3%
85
Average NHS 111 live transfer time20:06:320:04:440:04:470:04:380:04:240:04:160:04:160:04:010:04:060:04:470:05:130:04:350:04:210:04:020:04:330:03:440:04:590:03:380:04:080:02:530:02:300:02:120:02:050:01:360:01:350:01:380:00:470:00:440:00:590:00:460:00:500:00:540:00:560:00:460:01:26
86
Average warm transfer timeNCANCANCANCA12:00:16 AM12:00:08 AM12:00:10 AM12:00:10 AM12:00:11 AM12:00:10 AM12:00:11 AM12:00:11 AM12:00:11 AM12:00:09 AM12:00:09 AM12:00:12 AM12:00:13 AM12:00:17 AM12:00:26 AM12:00:16 AM12:00:11 AM12:00:11 AM12:00:10 AM12:00:09 AM12:00:09 AM12:00:08 AM12:00:06 AM12:00:11 AM12:00:17 AM12:00:09 AM12:00:13 AMNCANCANCA12:00:12 AM
87
% answered call passed for call back3%2%2%2%3%2%2%2%2%1%1%1%1%1%2%3%3%3%4%3%3%4%2.7%2.7%2.7%3.6%4.0%5.0%5.0%4.4%5.7%9.4%10.4%10.0%6.2%
88
% call backs within 10 minutes26%53%44%44%52%43%43%51%70%74%73%73%74%64%41%51%50%60%48%57%58%57%58.0%59.0%61.7%65.5%56.3%68.4%56.8%57.0%53.4%37.1%38.6%46.1%46.8%
89
Average episode length0:04:130:05:570:06:220:06:530:10:010:09:100:09:140:09:230:10:090:09:560:09:440:09:410:09:370:09:430:10:060:09:430:09:450:10:000:10:480:09:550:09:200:08:440:08:240:07:260:08:170:08:320:09:300:11:010:13:090:12:500:14:190:17:582:26:250:15:050:32:37
90
91
Indicators - costs
92
% handling time by clinical staff18%14%19%23%29%31%34%35%36%34%35%32%32%32%33%34%21%26%33%30%29%29%29.9%26.9%26.0%20.5%25.0%18.6%19.7%33.6%23.3%23.7%26.7%28.3%28.0%
93
94
95
Indicators - System impact 3, 4
96
% 111 triggered ambulances transporting patient76%77%75%76%66%70%71%71%71%73%74%73%73%74%72%73%72%74%75%74%74%74%73%73%71%71%72%70%69%69%NCANCANCANCA72%
97
111 dispositions: % Ambulance dispatches7%9%9%10%10%9%10%11%10%10%10%10%11%12%12%12%10%11%11%11%12%11%11%12%12%11%10%9%8%9%8%8%9%8%9%
98
111 dispositions: % Recommended to attend A&E3%5%5%6%5%5%6%6%5%6%6%6%6%7%6%6%5%5%5%6%6%6%6%6%6%6%5%5%4%5%5%5%6%7%6%
99
Recommended to attend primary and community care37%41%44%46%50%50%48%46%49%50%47%47%47%46%49%48%49%49%47%49%53%50%51%50%50%44%45%44%49%47%49%51%54%54%50%
100
Of which - % Recommended to contact primary and community care32%31%35%35%40%40%37%36%37%36%34%34%34%33%35%35%36%36%34%36%41%38%39%38%37%33%32%32%35%32%33%35%36%35%35%
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