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Severity (1-5, 5 very severe)NUEU2NUEU2EU1EU2EU2NUNUEU2NUNU
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ThemeAlaishaShunitWanbingSteveAnnaSuremyFindingQuotesRecommendationP3P4P5P9 P10P12P16P21P22P23P24P25
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Home
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A lot of information. Too much text.
Not sure what she would engage first. As a new user doesn't see clear CTA on the Home page.
User felt that the homepage looked cluttered.		P9: "A lot of information, a lot of tex and functions. seems technical and complex.. my brain says 'no! do I want to read all that?'"Prioritise what should be the focal point on the homepage. Make it stand out in compare to other elements and reduce visual load.
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Would recommend skipping the Action of the Day
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User think that showing the action in Homepage is repetitive to "Take action" in CTA.
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P22: She is compelled to click on one of the What's your impact buttons.
P9: The 4 CTA in the homepage take attention to click on. The actions they lead to aren‘t relevant to me, so I‘ll look in the bottom nav next.
P23:The shortcut buttons stand out the most for him.
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P21: Not sure if I should click on the gear icon or the profile picture to find the account setting. icon." P9: About settings: "It was tricky because I wasn‘t sure whether I‘d find setting when clicking on the profile picture/name in the middle/the gear
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Set target is something that the user would look into
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Drawn by Action of the day
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Like the Take Action button
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Drawn by the community section
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P9: Don‘t understand the difference between "Take Action" to "Set a Target". P5: Don't know what's the difference between take action and set target
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She feels there is no context for the new user on this page, and it is unclear what she should be interacting with on this page.Ditto 2 rows above.
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[4:50] She is unclear abut the top module (Earth points progress bar) -- what the bar does
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User confused the badge as a button
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Don't understand the points system
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He described how the first module (earth points) is inconsistent with the following headings of other modules, same with the map module
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He didn't think having the full name in the first module was relevant and wanted to see the number of points or other more relevant info in the heading"The red button join community even though red usually represents an error, so unsure if that is appropriate here".
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He questioned the need for the shortcut buttons on the homepage and didn't see much value since they mainly mimick the bottom nav bar.
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Additionally talked about the expand your impact map being more customized to his location or by his continent.
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He wondered why is there about EH and news and FAQ in account setting would not expect to see that there
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Wondering what the different ranks mean; would like more info about it; Would click on the "Next rank" green circle to find out more about what it means.
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Not sure what does tracking progress mean
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User would prefer to see his saved/goal actions on the homepage - for easy access and less clicks/steps to get there.
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Like the different color of buttons under "what's your impact today"
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Curious about where you get the info to make the world map on the Home page and what the color scheme means.
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Wonder if there's a reward and incentive to invite friend?
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Like the intuitive layout, like the Action of the Day
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Like the fun facts about CC and how serious it is.
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Wonder how the ease of the action is defined -- "What is considered Easy"
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Dislike the Expand your impact bc it's a bit vague, not sure why we need that module
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User feel that the information presented in the prototype homepage is less relevant to him rather than in the current app version.(40:20)
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Mostly drawn to the earth points bars roadmap. Wanted to click first into the earth point bar
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The action of the day stood out it was a good shortcut
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Confused about the shortcuts on the home page mimicking the nav bar yet not being tied to the bottom menuShe would improve the shortcuts on the homepage to understand where they lead and how they differ from the bottom menu
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immediately draw to "what's your impact today" find this information more imporant than their rank.
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Likes Home page overall, it's clean
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User feels that saved actions are "specific to me" so feels that she could locate this under settings or a profile by clicking default pic - somewhere on Home Page/She would not expect them under "My Actions". User thinks of "My Actions" as "things I've already done - either in progress or already finished"
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Would like to his own Earth Points on Homepoint, but not the ranking immediately on the Home Page.
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Debates between clicking on profile picture or gears, ultimately selects gear.
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He was immediately drawn to the bookmark shortcut on the action image and wanted to click it because it was convenient.
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Likes better in the current app vs. the prototype: viewing actions completed and emissions saved in Homepage.
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Want a blurb about what the ranking mean.
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AccessibilityHe had a hard time reading the yellow energy tab in the action card
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Actions
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P22: My Action tab is more critical to come first than Browse actions. P23: He needed the browse actions and my actions to be switched so he lands on my actions first.P23 "In the action page, I would expect the default page to be my actions."Make "My actions" the default tab (rather than "browse actions") when entering "Action" screen from nav etc.
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More likely to engage in actions that show rapid progress in data
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P23 "I am not sure what collections (under actions) mean."
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P23 "I would like to see something that helps me complete these actions, for example knowing how long it takes to complete them."
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Usually he would rather scroll down first to check the different topics, before scrolling horizontally (sideways)
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P21: User went to the search bar first to find the "wash" action P9: If he had to look for a specific action - he would have used the search bar function.
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P9: User don‘t understand the difference between "save action" to "add to goal". The word Save is a bit ambiguous. P21: User is confused about the difference between add to my goals and saving an action
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Confirmation screen (after adding goal) has too much text/information. Don‘t like to be transitioned to another screen. Would hope there are some kind of animation of pop-up note saying that this action is successfully saved to my list or added to my goal.
The Goal Added screen has too much information.		User prefer small notification/animation rather than another screen to click on.
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The term Actions is a bit confusing becuase it capture both the searching function and "my". Maybe having them as separate tab in the bottom navigation bar would be helpful.
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Want the goals to appear immediately after I click on the Actions tab.
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Expect to see the actions that are added to my goals on he Home page
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P21: User clicked on Saved Actions first had trouble finding the actions added to my goals under "Actions in progress" P9: User searched his "added to goal" action under "saved actions" several times, before the moderator explained it should be under "actions in progress". Would click on the "wash" card in the Saved action becuase it's right there. The difference between Actions in progress and Saved actions is not clearEither: 1. Problem in the naming "action in progress"- reccommend to keep consistent line with the wording "goal". OR 2. The problem is rooted in the ambigous diffrentiation between "save" and "add goal".
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P12: User had trouble finding 'my action'. P21: My actions was not easily discoverable
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User wants more description regarding the action and its benefits
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He would not expect recommended actions under my actions since they are already listed on the Browse action page.
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He was curious about setting default reminders and opting out entirely from reminders, and having the freedom of customizing it for himself.
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He questioned the two CTA buttons on the reminder page and the need for them since he can just click the action menu button to go back to the same spot.
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User went to the filter by to find the "wash" action
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User didn't notice the Recommended for you section is scrollable
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User ignored recommended actions section at a first glance
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User Clicked on the setting icons when trying to check saved action
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User recommended adding a save actions bookmark in the header on the browse actions page so its easier and faster for a user to navigate to the saved actions page
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User would most likely go through browse actions first before clicking on my actions
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Used the take action shortcut on top of the home page but would scroll through categories or optionally use search bar to find the action
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Repeatedly how unclear save and add to goals are how ambiguous the difference is"I am not sure what the difference between add to goals and save is. They seemed the same"
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She does not know where to find saved action

Her guess is either under profile icon or actions in either filter or sort or, lastly under my action.
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Behaviourly, she would expect the saved tag to be discoverable under a filter tool. Kept talking about improving the filter function and making it more visible and obvious
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The reminder page that is presented in the prototype does not indicate the timer was set.
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She is confused about where to find the goal section and is questioning the naming "actions in progress and add to goals" not being tied together.
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Would've naturally clicked "see all" before scrolling through recommended actions
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Saving action is pretty clear and standard
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User feels that saved actions are "specific to me" so feels that she could locate this under settings or a profile by clicking default pic. She would not expect them under "My Actions". User thinks of "My Actions" as "things I've already done - either in progress or already finished"
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Unsure how goal is being tracked
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Unsure if goal has been added
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After adding goal, participant would like to see other goals, perhaps "review my goals/actions"
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Participant is confused between action and goal. Participants feels "my actions" are tasks she is already done or in process of doing. ANd goals are actions that are not yet started yet but she intends to start.
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Would be more natural to click "see all" to find a specific action rather than swipe/scroll right
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Confusing to differentiate between "add to goal" vs. "save". Both could be the game. Is the goals the same as a bookmark, is the bookmakr the same as a goal?
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"Save for later" would be more clear language. After saving, there is no indication where to go or access it later. Would like to see some sort of notification that indicates where to go for later.
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Final screen is confusing - is there a submit button? Is it official? A button to make it official would help.
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confsued to see same actions in "in progress" feed and also in "saved actions" in place. Would expect that once a saved action went to "In Progress" it would automatically be removed from Saved Actions.
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Distinction between "add to goal" v. "save action".
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On Actions Page, choosing default between Browse Actions and My Actions. As a new user, he appreciates Browse Actions, but if he were a seasoned user, he'd like to see My Actions first.
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instead of save, could use "save for later"