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ProductDigital Payments (Invoice Payments and Expense Payments)
Virtual Card
EPD		Invoice Payments and Expense PaymentsVirtual card on PO/Ghost CardsVirtual Card on Invoice Payments
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Support TicketRe-Provision Coupa Pay in test/sandbox/dev1. Activating the CPA's
2. Flipping the below payments to Completed successfully or Completed with Errors
- Invoice Payments
- Expense Payments
Creating Charges for Virtual Card on PO/Ghost Cards
Flipping the below payments to Completed successfully or Completed with Errors
- Virtual Card on Invoice
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PhasePost Refresh during Implementation/ Post Go LivePost Refresh during Implementation/ Post Go LivePost Refresh during Implementation/ Post Go LivePost Refresh during Implementation/ Post Go Live
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InstanceDev, Test, SandboxDev, Test, SandboxDev, Test, SandboxDev, Test, Sandbox
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Prerequisite(s) Customers should ensure to meetTest Instance is refreshed- Coupa Pay is enabled (Re-provisioning is completed by Coupa Support)
- User Assignments are completed
- Assigning Authorities are defined under Setup - Define Assigning Authority
- Assigning Authority grants the priviliged permissions
- Company Payment Accounts are created (Account type = Bank , Payment Option = Direct Debit/Push Funds/Digital Check AND Document Type = Invoice/Expense Report) and associated to the Chart of Account
- Supplier Payment Accounts are created
- Invoices are created/approved
- Payment Batches are created/approved and released
- Coupa Pay is enabled
- User Assignments are completed
- Assigning Authorities are defined under Setup - Define Assigning Authority
- Assigning Authority grants the priviliged permissions
- SPAs are created for suppliers with Documenty type "Purchase Order"
- Requisitions are created and PO approved
- Virtual card is generated		- Coupa Pay is enabled
- User Assignments are completed
- Assigning Authorities are defined under Setup - Define Assigning Authority
- Assigning Authority grants the priviliged permissions
- Payment Partner is reviewed by the customer and review if the right Chart of Accounts are assocaited
- Company Payment Accounts are created (Account type = Virtual Card AND Document Type = Invoice)
- Supplier Payment Accounts are created
- Invoices are created/approved
- Payment Batches are created/approved and released
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Who performs this action?Post Go live Refresh - Customer creates support ticket

Refresh during Implementations - Partner/SAs to create support ticket		Post Go live Refresh - Customer creates support ticket

Refresh during Implementations - Partner/SAs to create support ticket		Post Go live Refresh - Customer creates support ticket

Refresh during Implementations - Partner/SAs to create support ticket		Post Go live Refresh - Customer creates support ticket

Refresh during Implementations - Partner/SAs to create support ticket
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When to perform this action?Post Refresh of the test instance where customers want to re-enable Coupa PayACH Payments/Expense Payments are initiated/released in the test instance and the customer would now like to test Integrations by requesting Coupa support to flip the status of the payments to "Completed Successfully"PO's are approved and Virtual cards are generated. Customer would not like to test Integrations of PO charges into ERP by requesting Coupa support to create Dummy charges against the POs.Virtual card Invoice Payments are initiated/released in the test instance and the customer would now like to test Integrations by requesting Coupa support to flip the status of the payments to "Completed Successfully"
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Why do you perform this action?So Coupa pay could be enabled in the Test/Dev/Sandbox instance and customers can start testingBank Transfer/Expense Payments : So Coupa support could help flipping the payments status to Completed Successfully

Virtual card on PO/Ghost Cards: So Coupa support could help create dummy charges against the PO PaymentsVirtual card on Invoice Payments : So Coupa support could help flipping the payments status to Completed Successfully

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What is Required (Please fill out the required details on Coupa Support ticket)Ticket Details:

1. Product Component: Coupa Pay
2. Instance URLs :
3. Instance URL:
4. Description: Requesting Coupa Pay Re-Provisioning

Requesting to Re-Provision (Mention all that are required to be re-enabled):

- Virtual Card for PO
- cXML for Virtual Card on PO
- Virtual Card for Invoice
- Digital Checks
- Digital Checks (Digital Checks are downloaded by the buyer)
- Invoice Payments: TransferMate
- Expense Payments: TransferMate
- Enable Digital Wallet: No TransferMate
- Early Pay Discount : Static
- Early Pay Discount : Dynamic Discounting

Create a Payment Partner (Applicable only for Virtual Cards)
- Name of the Bank Partner
- Currency
- Support User
- Unbacked Charge (Mention the Account String from your Production Instance)




Ticket Details:

1. Product Component: Coupa Pay
2. Subject: Activating CPA's and Flipping the Payment Status [Instance URL]
3. Description: ***Should state below***
• Please Activate all the CPA's
• Please mark all the below Payments to Completed Successully:
-- Bank payment: Payment # ... for Payment Batch # ...



Ticket Details:

1. Product Component: Coupa Pay
2. Subject: Create Virtual Card Charges [instance URL]
3. Description: ***Should state below***
-- Virtual Card on PO payment:
Payment #
PO # ...,
Payment Partner
Charge Amount/Currency
Charge Date
Statement Date (if needed)

Ticket Details:

1. Product Component: Coupa Pay
2. Subject: Move Payment Status for Virtual Card Payments [instance URL]
3. Description: ***Should state below***
• Please mark all the below Payments to Completed Successully:
-- Virtual Card on Invoice payment:
Payment #
Payment Batch #
Payment Partner
Charge Amount/Currency
Merchant Reference
Charge Date
Statement Date (if needed)
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