211 Report 7.2025.xlsx

	A	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P
1		SUMMARY OF CONTACTS - 2025
2		SUMMARY OF CONTACTS - 2025													% of Incoming Contacts
3	I/R/A SERVICES PROVIDED*	JAN	FEB	MAR	APR	MAY	JUN	JUL	AUG	SEP	OCT	NOV	DEC	YTD	% of Incoming Contacts

4	Handled Information-Only Contacts	231	209	240	197	161	167	684						1889	6%
5	Transfers to ESD	2974	2292	2340	2272	1878	1245	1650						14651	44%
6	Handled Contacts resulting in Referrals	2729	2678	2381	1652	1346	1267	998						13051	39%
7	Listening Support Only	0	2	1	0	2	5	2						12	0%
8	Incomplete Call, Hang-up / Prank or Harassing Call / Static-Phantom Call / Voicemail - Hang-up	723	500	430	407	579	445	485						3569	11%
9	TOTAL INCOMING CONTACTS	6657	5681	5392	4528	3966	3129	3819						33172	100%
10	TOTAL INCOMING CONTACTS PRIOR YR	5708	5223	4842	3403	3190	3539	5345	5143	5049	4136	4519	7278	57375
11	TOTAL INCOMING CONTACTS 2023	4975	5305	5293	3358	3199	2793	6422	3706	2515	2337	4736	5518	50157
12
13	COUNTY WHERE PERSON NEEDING SERVICES LIVES	JAN	FEB	MAR	APR	MAY	JUN	JUL	AUG	SEP	OCT	NOV	DEC	YTD	% of VT Population	% of Contacts
14	Addison	29	26	28	18	18	18	21						158	6%	1.5%
15	Bennington	136	108	132	102	85	65	114						742	6%	7.0%
16	Caledonia	52	34	48	32	26	31	31						254	5%	2.4%
17	Chittenden	805	978	828	471	385	358	387						4212	26%	40.0%
18	Essex	4	4	6	6	5	3	3						31	1%	0.3%
19	Franklin	92	80	90	78	87	84	66						577	8%	5.5%
20	Grand Isle	5	13	8	3	4	7	4						44	1%	0.4%
21	Lamoille	36	19	31	26	17	25	29						183	4%	1.7%
22	Orange	43	31	38	30	21	31	29						223	5%	2.1%
23	Orleans	45	31	49	25	45	32	29						256	4%	2.4%
24	Rutland	196	168	138	148	155	125	146						1076	9%	10.2%
25	Washington	160	137	110	116	105	83	89						800	9%	7.6%
26	Windham	195	195	164	161	140	148	156						1159	7%	11.0%
27	Windsor	143	123	154	92	102	96	111						821	9%	7.8%
28
29	LOCATION OF CONTACT BY STATE	JAN	FEB	MAR	APR	MAY	JUN	JUL	AUG	SEP	OCT	NOV	DEC	YTD	% of Total
30	Vermont	3949	3386	3052	2252	2078	1873	2162						18752	99.8%
31	Other States	0	3	0	4	10	11	7						35	0.2%
32
33	OUTGOING CONTACTS	JAN	FEB	MAR	APR	MAY	JUN	JUL	AUG	SEP	OCT	NOV	DEC	YTD
34	Outgoing Contacts - Follow Up	0	0	0	0	0	0	0						0
35
36	AVERAGE NUMBER OF INCOMING CONTACTS PER DAY OF SERVICE	214.7	202.9	173.9	150.9	127.9	104.3	123.2
37	NUMBER OF DAYS OF 211 SERVICE	31	28	31	30	31	30	31
38	*Click here for notes:
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