| A | B | C | D | E | F | G | H | I | J | |
|---|---|---|---|---|---|---|---|---|---|---|
1 |  | |||||||||
2 | Hi! 👋 Welcome to Trengo's WhatsApp Marketing template database for Webshops! Use the tabs below to find templates and inspiration. | Learn more about WhatsApp marketing | ||||||||
3 | 📚 WhatsApp marketing: how does it work? | |||||||||
4 | 📚 How to set up and send WhatsApp Newsletters | |||||||||
5 | 📚 The Polar Company sends personal marketing messages via WhatsApp | |||||||||
6 | 📚 How Parfumado set up a personalized customer journey via WhatsApp | |||||||||
7 | 📚 WhatsApp Business API: all you need to know in 2023 | |||||||||
8 | ||||||||||
9 | WhatsApp Templates | |||||||||
10 | 👉 Informational WhatsApp Templates | |||||||||
11 | - Welcome 👋 | When a customer joins your WhatsApp list, whether from a sign-up form on your website or from creating an account while placing an order. | ||||||||
12 | - Company Announcement 🗣 | Inform customers when your business experiences a noteworthy change—for example, new shipping rates or expanding product types. | ||||||||
13 | - Newsletter Examples ✉️ | Give customers an summary of resources weekly or monthly with informational articles, announcements, sales, and more. | ||||||||
14 | - Educational Resource 📚 | Give customers insight into how to best use your products and information about your specific industry. | ||||||||
15 | ||||||||||
16 | 👉 Confirmation / updates | |||||||||
17 | - Order confirmation ✔ | Are triggered when a customer has completed the checkout process, and your store has received their order request. | ||||||||
18 | - Shipping updates 🚢 | Are triggered when you have completed the customer’s order request, and their product(s) are being shipped. | ||||||||
19 | - Delivery Confirmation 🚚 | Add an extra level of customer service by notifying the customer that the carrier has dropped off their product. | ||||||||
20 | - Cart Abandonment 🛒 | Are triggered when a customer leaves items their shopping cart without completing a purchase. | ||||||||
21 | - Replenishment / Re-order 📚 | Replenishment templates remind customers who have purchased a consumable product to purchase it again if they are running low. | ||||||||
22 | ||||||||||
23 | 👉 Feedback & reviews WhatsApp Templates | |||||||||
24 | - Feedback 👂 | Encourage customers to comment privately on the quality of your products or your fulfillment process so you can identify needed improvements. | ||||||||
25 | - Review ⭐️ | Encourage customers to leave a review of a product on your store’s site or a review of your business on an external review site. | ||||||||
26 | ||||||||||
27 | 👉 Promotional WhatsApp Templates | |||||||||
28 | -Seasonal Promotion 🍂 | Are sent when your business holds sales during a specific time of year, such as a holiday or event (like Back-to-School). | ||||||||
29 | - Subscriber-only Promotion 🕴 | Are exclusive deals that are only available to customers on your email list, instilling them with a sense of importance and value. | ||||||||
30 | - Sale 🤑 | Are sent when specific items are on sale or when your business holds a sitewide sale that is not seasonal. | ||||||||
31 | ||||||||||
32 | 👉 Product-based WhatsApp Templates | |||||||||
33 | - New arrivals 🚨 | To promote and announce new products or services. | ||||||||
34 | - Cross-sell 🤞 | Are personalized messages that examine a customer’s past purchases and recommend products that complement or improve upon them. | ||||||||
35 | - Back in stock 🔙 | Let your customers know that their favourite item is restocked and available again. | ||||||||
36 | ||||||||||
37 | 👉 Re-activation WhatsApp Templates | |||||||||
38 | - Win-back 🙌 | When a customer has not purchased from your business in quite some time. | ||||||||
39 | ||||||||||