ABCDE
1
ProcessActivitiesSourceCadence
2
aMaintain updated CoE kpisFill out CoE Key performance indicatorsCoE KPIs, KPIs for leaders, Diagram, Feedback surveys, LT BillingEnd-of-Month Review
3
bGuarantee all reported hrs are updatedReview CoE allocation ReportCoE ReportMonthly on the first week
4
cGuarantee each CoE allocation is updated Fill out Clockify hrs reviewClockify platform, CoE ReportWeekly on Monday
5
dReview CoE requestReview compliance times and share it with the LeadersClickup, DocumentationTuesdays & Thursdays per week
6
eGuarantee CoE billing is up to dateGuarantee internal bills are reday to share & Fill out billing reportInternal Bills & Billing report, IB diagram, PPT, DocumentTwice at Month (15th days approximately)
7
fReview allocation for those who are not assigned to CoE & OnboardingsReview open positions and find opportunities, Set up onboarding meetings with new resourcesNew Accounts & Employees open positions weekly review, Weekly bench review, LT Ops roster, New LT hires Weekly on Mondays & Thursdays
8
9
10
Leader ActivitiesCadence
11
Fill out your own KPIsEnd of the month
12
Update allocation reportStart of the month
13
Review & update CoE requestsTwice a week
14
Fill out internal billsEnd of the month
15
Receive and follow up new hires onboarding processWeekly on Mondays