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1 | Type of source | Repository | Year | TITLE | framework | NLU NLG neural network | guidelines | quality attributes | metrics definition | dataset presentation | chatbot presentation | descriptive | solution description | case study | empirical experiment | |||||||||||||
2 | White literature search | ACM | Evaluating the Effect of Gesture and Language on Personality Perception in Conversational Agents | - | - | - | x | - | - | - | - | - | - | x | ||||||||||||||
3 | White literature search | IEEE | A Data-Driven Design Framework for Customer Service Chatbot | - | - | x | - | - | - | - | - | - | x | - | ||||||||||||||
4 | White literature search | IEEE | A Personal Approach: The Persona Technique in a Companion’s Design Lifecycle | - | - | x | x | x | - | x | - | - | - | x | ||||||||||||||
5 | White literature search | Science Direct | Integrating Conversation Trees and Cognitive Models Within an ECA for Aggression De-escalation Training | - | x | - | x | - | - | x | - | - | x | - | ||||||||||||||
6 | White literature search | Springer Link | Warmth, Competence, Believability and Virtual Agents | - | x | - | x | - | - | - | - | - | - | x | ||||||||||||||
7 | White literature search | Springer Link | Speed Dating with an Affective Virtual Agent - Developing a Testbed for Emotion Models | - | x | - | x | x | - | x | - | - | - | x | ||||||||||||||
8 | White literature search | Springer Link | Exploration on Affect Sensing from Improvisational Interaction | - | - | - | x | - | x | - | x | - | - | - | ||||||||||||||
9 | White literature search | Springer Link | Web Resource Selection for Dialogue System Generating Natural Responses | - | - | - | x | - | x | - | - | - | x | - | ||||||||||||||
10 | White literature search | Science Direct | Evolving Framework for Building Companionship Among Human and Assistive Systems | - | - | x | x | - | - | - | x | - | - | - | ||||||||||||||
11 | White literature search | Springer Link | Experimental Study on Estimation of Opportune Moments for Proactive Voice Information Service Based on Activity Transition for People Living Alone | - | - | - | x | - | - | - | - | - | x | - | ||||||||||||||
12 | White literature search | Springer Link | A Data-Driven Strategic Model of Common Sense in Machine Ethics of Cares | - | x | - | x | - | x | x | - | x | - | - | ||||||||||||||
13 | White literature search | Science Direct | Persuasive robotic assistant for health self-management of older adults: Design and evaluation of social behaviors | x | - | x | x | x | - | - | - | - | - | x | ||||||||||||||
14 | White literature search | IEEE | A fully automated conversational agent for promoting mental well-being: A pilot RCT using mixed methods | - | - | - | x | x | - | - | - | - | x | - | ||||||||||||||
15 | White literature search | IEEE | Enhancing user experience with conversational agent for movie recommendation: Effects of self-disclosure and reciprocity | x | - | - | x | x | - | - | - | - | - | x | ||||||||||||||
16 | White literature search | Science Direct | Ensemble-based deep reinforcement learning for chatbots | - | x | - | x | - | x | - | - | - | x | - | ||||||||||||||
17 | White literature search | Springer Link | Creating a general collaborative dialogue agent with lounge strategy feature | x | x | - | x | x | - | - | - | - | x | - | ||||||||||||||
18 | White literature search | Google Scholar | Enhancing generative conversational service agents with dialog history and external knowledge | - | x | - | x | x | x | - | - | - | x | - | ||||||||||||||
19 | White literature search | Google Scholar | Free Will and Turing Test with Multiple Agents: An Example of Chatbot Design | - | - | x | x | - | x | - | x | - | - | - | ||||||||||||||
20 | White literature search | Springer Link | A valued agent: How ECAs affect website customers' satisfaction and behaviors | x | - | x | x | x | - | - | - | - | - | x | ||||||||||||||
21 | White literature search | Google Scholar | An Artificially Intelligent Chat Agent That Answers Adolescents' Questions Related to Sex, Drugs, and Alcohol: An Exploratory Study | - | - | - | x | - | - | - | - | - | - | x | ||||||||||||||
22 | White literature search | IEEE | Chatbot e-service and customer satisfaction regarding luxury brands | - | - | x | x | - | - | - | - | - | - | x | ||||||||||||||
23 | White literature search | Science Direct | Convey: Exploring the use of a context view for chatbots | - | x | - | x | - | - | - | - | - | x | - | ||||||||||||||
24 | White literature search | Science Direct | Bottester: testing conversational systems with simulated users | x | - | - | x | - | - | - | - | x | - | - | ||||||||||||||
25 | White literature search | Science Direct | An oral exam for measuring a dialog system's capabilities | - | x | - | x | x | - | - | - | x | - | - | ||||||||||||||
26 | White literature search | Google Scholar | Improving the Quality of the Conversational Datasets through Extensive Semantic Analysis | - | - | - | x | - | - | - | - | x | - | - | ||||||||||||||
27 | White literature search | Science Direct | On the construction of more human-like chatbots: Affect and emotion analysis of movie dialogue data | - | - | - | x | - | x | - | x | - | - | - | ||||||||||||||
28 | White literature search | Science Direct | Impact of Argument Type and Concerns in Argumentation with a Chatbot | - | x | - | x | - | - | - | - | - | - | x | ||||||||||||||
29 | White literature search | Google Scholar | Assessing the Robustness of Conversational Agents using Paraphrases | - | x | - | x | x | - | - | - | x | - | - | ||||||||||||||
30 | White literature search | IEEE | An ECA expressing appreciations | - | x | - | x | x | - | - | - | - | x | - | ||||||||||||||
31 | White literature search | IEEE | Improved language modeling for conversational applications using sentence quality | - | x | - | x | - | - | - | - | - | x | - | ||||||||||||||
32 | White literature search | IEEE | LISSA — Live Interactive Social Skill Assistance | - | - | - | x | x | - | x | - | - | - | x | ||||||||||||||
33 | White literature search | IEEE | Dynamic Working Memory for Context-Aware Response Generation | - | x | - | x | x | x | - | - | - | x | - | ||||||||||||||
34 | White literature search | IEEE | Interaction Analysis of the ALICE Chatterbot: A Two-Study Investigation of Dialog and Domain Questioning | - | - | - | x | x | - | x | - | - | - | x | ||||||||||||||
35 | White literature search | Science Direct | NVSRN: A Neural Variational Scaling Reasoning Network for Initiative Response Generation | - | x | - | x | x | x | - | - | - | - | x | ||||||||||||||
36 | White literature search | Springer Link | Chat with Smart Conversational Agents: How to Evaluate Chat Experience in Smart Home | x | - | - | x | x | - | - | - | - | x | - | ||||||||||||||
37 | White literature search | Springer Link | A general evaluation framework for text based conversational agent | x | - | - | x | - | - | x | - | - | x | - | ||||||||||||||
38 | White literature search | Springer Link | Modelling Working Alliance Using User-aware Explainable ( anche vista come transparency ) Embodied Conversational Agent for Behaviour Change: Framework and Empirical Evaluation | - | x | - | x | x | - | x | - | - | - | x | ||||||||||||||
39 | White literature search | IEEE | 2020 | colMOOC – an Innovative Conversational Agent Platform to Support MOOCs A Technical Evaluation | - | - | - | x | - | - | x | x | - | - | - | |||||||||||||
40 | White literature search | IEEE | 2021 | Investigating the Effect of Chatbot-to-User Questions and Directives on Student Participation | - | - | - | x | - | - | - | - | - | - | x | |||||||||||||
41 | White literature search | IEEE | 2020 | Agent vs. Avatar: Comparing Embodied Conversational Agents Concerning Characteristics of the Uncanny Valley | - | - | - | x | x | - | - | - | - | - | x | |||||||||||||
42 | White literature search | IEEE | 2021 | “Relationship Between Learning by Teaching with Teachable Chatbots and the Big 5 | - | - | - | x | x | - | x | - | - | x | - | |||||||||||||
43 | White literature search | IEEE | 2020 | Building chatbots from large scale domain-specific knowledge bases: challenges and opportunities | - | - | - | x | - | - | - | - | - | x | - | |||||||||||||
44 | White literature search | IEEE | 2020 | Information Usefulness as a Strategy for Action Selection in Health Dialogues | - | x | - | x | - | - | x | - | x | - | - | |||||||||||||
45 | White literature search | IEEE | 2020 | Persona aware Response Generation with Emotions | - | x | - | x | - | - | - | - | x | - | - | |||||||||||||
46 | White literature search | IEEE | 2020 | To Embody or Not: A Cross Human-Robot and Human-Computer Interaction (HRI/HCI) Study on the Efficacy of Physical Embodiment | - | - | - | x | - | - | - | - | - | x | - | |||||||||||||
47 | White literature search | Science Direct | 2020 | I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents | - | - | x | x | -. | - | - | - | x | - | - | |||||||||||||
48 | White literature search | Science Direct | 2021 | Mental models and expectation violations in conversational AI interactions | - | - | - | x | - | - | - | - | - | - | x | |||||||||||||
49 | White literature search | Science Direct | 2021 | Dual humanness and trust in conversational AI: A person-centered approach | - | - | - | x | x | - | - | - | - | - | x | |||||||||||||
50 | White literature search | Science Direct | 2020 | A Quantum-Like multimodal network framework for modeling interaction dynamics in multiparty conversational sentiment analysis | - | x | - | x | x | - | - | - | x | - | - | |||||||||||||
51 | White literature search | Science Direct | 2021 | Towards information-rich, logical dialogue systems with knowledge-enhanced neural models | - | x | - | x | - | - | - | - | - | x | - | |||||||||||||
52 | White literature search | Science Direct | 2020 | Customer experiences in the age of artificial intelligence | x | - | - | x | x | - | - | - | - | - | x | |||||||||||||
53 | White literature search | Science Direct | 2021 | What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry | x | - | - | x | - | - | - | - | - | - | x | |||||||||||||
54 | White literature search | ACM | 2021 | Beyond the Scene: A Comparative Analysis of Two Storytelling-based Conversational Agents | - | - | - | x | - | - | - | - | - | x | - | |||||||||||||
55 | White literature search | ACM | 2021 | Heuristic Evaluation of Conversational Agents | - | - | - | x | - | - | - | - | - | x | - | |||||||||||||
56 | White literature search | ACM | 2020 | Usability guidelines and evaluation criteria for conversational user interfaces: a heuristic and linguistic approach | x | - | x | x | - | - | - | - | - | - | x | |||||||||||||
57 | White literature search | Google Scholar | 2020 | Development and Usability Evaluation of a Healthy Lifestyle Coaching Chatbot Using a Habit Formation Model | - | - | - | x | - | - | x | - | - | x | - | |||||||||||||
58 | White literature search | Google Scholar | 2020 | Trends & Methods in Chatbot Evaluation | x | - | - | x | - | - | - | x | - | - | - | |||||||||||||
59 | White literature search | Google Scholar | 2021 | Engagement and Usability of Conversational Search–A Study of a Medical Resource Center Chatbot | - | - | - | x | - | - | - | - | - | x | - | |||||||||||||
60 | White literature search | Google Scholar | 2021 | Usability and User Experience of a Chat Application with Integrated Educational Chatbot Functionalities | - | - | - | x | - | - | - | - | - | x | - | |||||||||||||
61 | White literature search | Google Scholar | 2021 | Is Making Mistakes Human? On the Perception of Typing Errors in Chatbot Communication | - | - | - | x | - | - | - | - | - | x | - | |||||||||||||
62 | White literature search | Google Scholar | 2021 | LEGOEval: An Open-Source Toolkit for Dialogue System Evaluation via Crowdsourcing | x | - | - | x | - | - | - | x | - | - | - | |||||||||||||
63 | White literature search | Google Scholar | 2021 | User Perception of Text-Based Chatbot Personality | - | - | - | x | - | - | - | - | - | - | x | |||||||||||||
64 | White literature search | Springer Link | 2021 | The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents | x | - | - | x | - | - | - | x | - | - | - | |||||||||||||
65 | White literature search | Springer Link | 2021 | How do people judge the credibility of algorithmic sources? | - | - | - | x | - | - | - | - | - | - | x | |||||||||||||
66 | White literature search | Springer Link | 2020 | Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations | - | - | - | x | - | - | - | - | - | - | x | |||||||||||||
67 | Snowballing | ACL | PERSONAGE: Personality generation for dialogue | - | x | - | x | x | - | - | - | x | - | - | ||||||||||||||
68 | Snowballing | ACM | Guidelines for multimodal user interface design | - | - | x | x | - | - | - | x | - | - | - | ||||||||||||||
69 | Snowballing | ACM | Chat more: deepening and widening the chatting topic via a deep model | - | x | - | x | x | x | - | - | - | x | - | ||||||||||||||
70 | Snowballing | ACL | How NOT to evaluate your dialogue system: an empirical study of unsupervised evaluation metrics for dialogue response generation | - | - | - | - | x | x | - | - | - | - | x | ||||||||||||||
71 | Snowballing | ACL | Bleu: a method for automatic evaluation of machine translation | - | - | - | - | x | - | - | - | - | x | - | ||||||||||||||
72 | Snowballing | ACL | Meteor: an automatic metric for mt evaluation with high levels of correlation with human judgments | - | - | - | - | x | x | - | - | x | - | - | ||||||||||||||
73 | Snowballing | ACL | ParlAI: a dialog research software platform | x | - | - | - | - | - | - | - | x | - | - | ||||||||||||||
74 | Snowballing | ACM | Learning to predict problematic situations in a spoken dialogue system: Experiments with how may I help you? | - | x | - | x | x | x | - | - | - | x | - | ||||||||||||||
75 | Snowballing | ACL | The ubuntu dialogue corpus: A large dataset for research in unstructured multi-turn dialogue systems | - | - | - | - | - | x | - | x | - | - | - | ||||||||||||||
76 | Snowballing | Science Direct | Investigating factors affecting social presence and user satisfaction with Mobile Instant Messaging | - | - | - | - | - | - | - | - | - | - | - | ||||||||||||||
77 | Snowballing | Science Direct | Is that a bot running the social media feed? Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter | - | - | x | x | - | - | - | - | - | - | x | ||||||||||||||
78 | Snowballing | ACL | PARADISE: A Framework for Evaluating Spoken Dialogue Agents | x | - | x | - | x | - | - | - | x | - | - | ||||||||||||||
79 | Snowballing | ACL | Exploring the effects of redundancy within a tutorial dialogue system: Restating students responses | - | o | - | x | - | - | o | - | - | - | x | ||||||||||||||
80 | Snowballing | ACM | Wordnet: a lexical database for english | - | - | - | - | - | x | - | x | - | - | - | ||||||||||||||
81 | Snowballing | Science Direct | Overview of the sixth dialog system technology challenge: Dstc6 | - | - | - | - | - | x | - | x | - | - | - | ||||||||||||||
82 | Snowballing | ACL | Learning to control the specificity in neural response generation | - | x | - | x | x | x | - | - | - | x | - | ||||||||||||||
83 | Snowballing | ACL | Steering output style and topic in neural response generation | - | x | - | x | x | x | - | - | - | x | - | ||||||||||||||
84 | Snowballing | ACL | Movie-DiC: A movie dialogue corpus for research and development | - | - | - | - | - | x | - | x | - | - | - | ||||||||||||||
85 | GL search | Chatbots: The Definitive Guide (2020) | Conversational AI ... | - | - | x | x | - | - | - | x | - | - | - | |||||||||||||||
86 | GL search | Chatterbox: Conversational Interfaces for Microtask Crowdsourcing | - | - | - | x | x | x | x | - | - | - | x | |||||||||||||||
87 | GL search | Healthcare Chatbots - Sanofi | x | - | x | x | - | x | - | x | - | - | - | |||||||||||||||
88 | GL search | How to Design a Chatbot: Creating a Conversational Interface | - | - | x | x | - | - | - | x | - | - | - | |||||||||||||||
89 | GL search | Chatbot in the travel industry | Reply solutions | - | - | x | x | - | - | - | x | - | - | - | |||||||||||||||
90 | GL search | How Much Does It Cost To Build A Chatbot In 2020? - The Bot ... | - | - | - | - | - | - | - | - | - | - | - | |||||||||||||||
91 | GL search | AI Options Compared for NLP: Which to Use for Your ... | - | - | - | - | - | - | - | x | - | - | - | |||||||||||||||
92 | GL search | Full article: Communicability of traditional interfaces VS ... | x | - | x | x | x | - | - | - | - | - | x | |||||||||||||||
93 | GL search | Want to design a world-class customer service chatbot? Not ... | - | - | x | - | - | - | - | x | - | - | - | |||||||||||||||
94 | GL search | Why Customer Service Chatbots Fail and How to Avoid It | - | - | x | x | - | - | - | x | - | - | - | |||||||||||||||
95 | GL search | Chatbots in banking | AI chatbots | Conversational banking | - | - | x | x | - | - | - | x | - | - | - | |||||||||||||||
96 | GL search | Engineering and User Experience of Chatbots in the Context … | x | - | - | x | - | - | x | - | - | - | x | |||||||||||||||
97 | GL search | Chatbot Best Practices - Webinar Overflow Questions Answered | - | - | x | x | - | x | - | x | - | - | - | |||||||||||||||
98 | GL search | Can a Chatbot Support Software Engineers with Load Testing ... | - | - | - | x | - | - | x | - | - | - | x | |||||||||||||||
99 | GL search | 2021 | Chatbots: Tip of the Intelligent Automation Iceberg | - | - | - | x | - | - | x | x | - | - | - | ||||||||||||||
100 | GL search | 2021 | The 13 Best AI Chatbots for Business in 2021 and Beyond [Review and Key Features] | - | - | x | x | - | - | - | x | - | - | - |