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Type of sourceRepositoryYearTITLEframework
NLU NLG neural network
guidelinesquality attributes
metrics definition
dataset presentation
chatbot presentation
descriptive
solution description
case study
empirical experiment
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White literature searchACM
Evaluating the Effect of Gesture and Language on Personality Perception in Conversational Agents
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White literature searchIEEEA Data-Driven Design Framework for Customer Service Chatbot--x------x-
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White literature searchIEEE
A Personal Approach: The Persona Technique in a Companion’s Design Lifecycle
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White literature searchScience Direct
Integrating Conversation Trees and Cognitive Models Within an ECA for Aggression De-escalation Training
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White literature searchSpringer LinkWarmth, Competence, Believability and Virtual Agents-x-x------x
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White literature searchSpringer Link
Speed Dating with an Affective Virtual Agent - Developing a Testbed for Emotion Models
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White literature searchSpringer LinkExploration on Affect Sensing from Improvisational Interaction---x-x-x---
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White literature searchSpringer Link
Web Resource Selection for Dialogue System Generating Natural Responses
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White literature searchScience Direct
Evolving Framework for Building Companionship Among Human and Assistive Systems
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White literature searchSpringer Link
Experimental Study on Estimation of Opportune Moments for Proactive Voice Information Service Based on Activity Transition for People Living Alone
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White literature searchSpringer Link
A Data-Driven Strategic Model of Common Sense in Machine Ethics of Cares
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White literature searchScience Direct
Persuasive robotic assistant for health self-management of older adults: Design and evaluation of social behaviors
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White literature searchIEEE
A fully automated conversational agent for promoting mental well-being: A pilot RCT using mixed methods
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White literature searchIEEE
Enhancing user experience with conversational agent for movie recommendation: Effects of self-disclosure and reciprocity
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White literature searchScience DirectEnsemble-based deep reinforcement learning for chatbots-x-x-x---x-
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White literature searchSpringer Link
Creating a general collaborative dialogue agent with lounge strategy feature
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White literature searchGoogle Scholar
Enhancing generative conversational service agents with dialog history and external knowledge
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White literature searchGoogle Scholar
Free Will and Turing Test with Multiple Agents: An Example of Chatbot Design
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White literature searchSpringer Link
A valued agent: How ECAs affect website customers' satisfaction and behaviors
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White literature searchGoogle Scholar
An Artificially Intelligent Chat Agent That Answers Adolescents' Questions Related to Sex, Drugs, and Alcohol: An Exploratory Study
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White literature searchIEEE
Chatbot e-service and customer satisfaction regarding luxury brands
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White literature searchScience DirectConvey: Exploring the use of a context view for chatbots-x-x-----x-
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White literature searchScience DirectBottester: testing conversational systems with simulated usersx--x----x--
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White literature searchScience DirectAn oral exam for measuring a dialog system's capabilities-x-xx---x--
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White literature searchGoogle Scholar
Improving the Quality of the Conversational Datasets through Extensive Semantic Analysis
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White literature searchScience Direct
On the construction of more human-like chatbots: Affect and emotion analysis of movie dialogue data
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White literature searchScience Direct
Impact of Argument Type and Concerns in Argumentation with a Chatbot
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White literature searchGoogle Scholar
Assessing the Robustness of Conversational Agents using Paraphrases
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White literature searchIEEEAn ECA expressing appreciations-x-xx----x-
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White literature searchIEEE
Improved language modeling for conversational applications using sentence quality
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White literature searchIEEELISSA — Live Interactive Social Skill Assistance---xx-x---x
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White literature searchIEEE
Dynamic Working Memory for Context-Aware Response Generation
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White literature searchIEEE
Interaction Analysis of the ALICE Chatterbot: A Two-Study Investigation of Dialog and Domain Questioning
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White literature searchScience Direct
NVSRN: A Neural Variational Scaling Reasoning Network for Initiative Response Generation
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White literature searchSpringer Link
Chat with Smart Conversational Agents: How to Evaluate Chat Experience in Smart Home
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White literature searchSpringer Link
A general evaluation framework for text based conversational agent
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White literature searchSpringer Link
Modelling Working Alliance Using User-aware Explainable ( anche vista come transparency ) Embodied Conversational Agent for Behaviour Change: Framework and Empirical Evaluation
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White literature searchIEEE2020
colMOOC – an Innovative Conversational Agent Platform to Support MOOCs A Technical Evaluation
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White literature searchIEEE2021
Investigating the Effect of Chatbot-to-User Questions and Directives on Student Participation
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White literature searchIEEE2020
Agent vs. Avatar: Comparing Embodied Conversational Agents Concerning Characteristics of the Uncanny Valley
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White literature searchIEEE2021
“Relationship Between Learning by Teaching with Teachable Chatbots and the Big 5
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White literature searchIEEE2020
Building chatbots from large scale domain-specific knowledge bases: challenges and opportunities
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White literature searchIEEE2020
Information Usefulness as a Strategy for Action Selection in Health Dialogues
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White literature searchIEEE2020Persona aware Response Generation with Emotions-x-x----x--
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White literature searchIEEE2020
To Embody or Not: A Cross Human-Robot and Human-Computer Interaction (HRI/HCI) Study on the Efficacy of Physical Embodiment
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White literature searchScience Direct2020
I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
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White literature searchScience Direct2021
Mental models and expectation violations in conversational AI interactions
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White literature searchScience Direct2021
Dual humanness and trust in conversational AI: A person-centered approach
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White literature searchScience Direct2020
A Quantum-Like multimodal network framework for modeling interaction dynamics in multiparty conversational sentiment analysis
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White literature searchScience Direct2021
Towards information-rich, logical dialogue systems with knowledge-enhanced neural models
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White literature searchScience Direct2020Customer experiences in the age of artificial intelligencex--xx-----x
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White literature searchScience Direct2021
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
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White literature searchACM2021
Beyond the Scene: A Comparative Analysis of Two Storytelling-based Conversational Agents
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White literature searchACM2021Heuristic Evaluation of Conversational Agents---x-----x-
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White literature searchACM2020
Usability guidelines and evaluation criteria for conversational user interfaces: a heuristic and linguistic approach
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White literature searchGoogle Scholar2020
Development and Usability Evaluation of a Healthy Lifestyle Coaching Chatbot Using a Habit Formation Model
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White literature searchGoogle Scholar2020Trends & Methods in Chatbot Evaluationx--x---x---
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White literature searchGoogle Scholar2021
Engagement and Usability of Conversational Search–A Study of a Medical Resource Center Chatbot
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White literature searchGoogle Scholar2021
Usability and User Experience of a Chat Application with Integrated Educational Chatbot Functionalities
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White literature searchGoogle Scholar2021
Is Making Mistakes Human? On the Perception of Typing Errors in Chatbot Communication
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White literature searchGoogle Scholar2021
LEGOEval: An Open-Source Toolkit for Dialogue System Evaluation via Crowdsourcing
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White literature searchGoogle Scholar2021User Perception of Text-Based Chatbot Personality---x------x
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White literature searchSpringer Link2021
The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents
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White literature searchSpringer Link2021How do people judge the credibility of algorithmic sources?---x------x
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White literature searchSpringer Link2020
Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations
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SnowballingACLPERSONAGE: Personality generation for dialogue-x-xx---x--
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SnowballingACMGuidelines for multimodal user interface design--xx---x---
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SnowballingACM
Chat more: deepening and widening the chatting topic via a deep model
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SnowballingACL
How NOT to evaluate your dialogue system: an empirical study of unsupervised evaluation metrics for dialogue response generation
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SnowballingACLBleu: a method for automatic evaluation of machine translation----x----x-
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SnowballingACL
Meteor: an automatic metric for mt evaluation with high levels of correlation with human judgments
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SnowballingACLParlAI: a dialog research software platformx-------x--
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SnowballingACM
Learning to predict problematic situations in a spoken dialogue system: Experiments with how may I help you?
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SnowballingACL
The ubuntu dialogue corpus: A large dataset for research in unstructured multi-turn dialogue systems
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SnowballingScience Direct
Investigating factors affecting social presence and user satisfaction with Mobile Instant Messaging
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SnowballingScience Direct
Is that a bot running the social media feed? Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter
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SnowballingACLPARADISE: A Framework for Evaluating Spoken Dialogue Agentsx-x-x---x--
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SnowballingACL
Exploring the effects of redundancy within a tutorial dialogue system: Restating students responses
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SnowballingACMWordnet: a lexical database for english-----x-x---
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SnowballingScience Direct
Overview of the sixth dialog system technology challenge: Dstc6
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SnowballingACLLearning to control the specificity in neural response generation-x-xxx---x-
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SnowballingACLSteering output style and topic in neural response generation-x-xxx---x-
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SnowballingACL
Movie-DiC: A movie dialogue corpus for research and development
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GL searchGoogleChatbots: The Definitive Guide (2020) | Conversational AI ...--xx---x---
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GL searchGoogleChatterbox: Conversational Interfaces for Microtask Crowdsourcing---xxxx---x
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GL searchGoogleHealthcare Chatbots - Sanofix-xx-x-x---
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GL searchGoogleHow to Design a Chatbot: Creating a Conversational Interface--xx---x---
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GL searchGoogleChatbot in the travel industry | Reply solutions--xx---x---
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GL searchGoogleHow Much Does It Cost To Build A Chatbot In 2020? - The Bot ...-----------
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GL searchGoogleAI Options Compared for NLP: Which to Use for Your ...-------x---
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GL searchGoogleFull article: Communicability of traditional interfaces VS ...x-xxx-----x
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GL searchGoogleWant to design a world-class customer service chatbot? Not ...--x----x---
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GL searchGoogleWhy Customer Service Chatbots Fail and How to Avoid It--xx---x---
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GL searchGoogleChatbots in banking | AI chatbots | Conversational banking--xx---x---
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GL searchGoogleEngineering and User Experience of Chatbots in the Context …x--x--x---x
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GL searchGoogleChatbot Best Practices - Webinar Overflow Questions Answered--xx-x-x---
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GL searchGoogleCan a Chatbot Support Software Engineers with Load Testing ...---x--x---x
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GL searchGoogle2021Chatbots: Tip of the Intelligent Automation Iceberg---x--xx---
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GL searchGoogle2021
The 13 Best AI Chatbots for Business in 2021 and Beyond [Review and Key Features]
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