Careconnect Usability Test
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Task QuestionPass or FailNotes
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Interview 1 - Julie
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You're looking for someone who has experience dealing with Dementia. What do you do?
PassWould scroll first
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Can you find someone who can come in on Monday morning?Fail then passConfusion about gender... is it my gender or caregivers. Importance of information: availability, rate, years of exp. language, sex. Went to booking first.
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You're on this caregiver's profile and you are considering them for mother. What's your next course of action?Pass but...Wants long-term care.... Calendar was overwhelming
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You want the caregiver to come in every week on Tuesday. How would you do so?
Fail then passWants repeated visits every week and didn't know the repeat section was after
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The caregiver approved your appointments. Can you tell me how much it will cost?
PassShe did not read the recurring payment agreement... just check
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Interview 2 - Zaid
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You're looking for someone who has experience dealing with Dementia. What do you do?
Pass----
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Can you find someone who can come in on Monday morning?FailStruggling... Didn't see the filter. "Inquire Now". Thought filter option was specifically for search. Didn't expect calendar view to be in the profile. Availability should be in during onboarding.
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Can you start your request an appointment with the caregiver?PassClicked Inquire Now
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You want the caregiver to come in every week on Tuesday. How would you do so?
Pass/FailThey successfully booked however did not realize there was an option to book non-recurring visits
. Went into one-time booking option and said that the repeat visit was confusing.
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The caregiver approved your appointments. Can you tell me how much it will cost?
Pass---
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Interview 3 - Xiaopu
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You're looking for someone who has experience dealing with Dementia. Where do you click?
Pass---
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Can you start your request an appointment with the caregiver?pass---
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You want to try out this caregiver before committing to hiring them for a regular schedule. Please schedule them for Tuesday March 28 and Thursday March 30th.Pass/Fail"Why am I selecting time again? Maybe duration is would be better wording" Feels restricted about singular time select. Special request time per day if it doesn't fit your schedule. ERRRORS? Minimum requirement for "all day"
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The caregiver approved your appointments. Can you tell me how much it will cost?
PassSave this card for me option for the lazy "man". Review is public or proivate?
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You liked Stephanie's service. Now you want to book her every Monday and Wednesday. Please do so.
PassDo not have continuous loop for time slots... "All Day" Button was distracting. Would like a summary after the description. MAYBE I WANT ONE-OFF FIRST
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Interview 4 - Kristina
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You're looking for someone who has experience dealing with Dementia. Where do you click?
FailWould just start combing through the list. *Maybe have hint on search bar?*
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Can you start your request an appointment with the caregiver?Pass----
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You want to try out this caregiver before committing to hiring them for a regular schedule. Please schedule them for Tuesday March 28 and Thursday March 30th.PassWould like notes in the edit details part. Like a note to see if an activity is possible.
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The caregiver approved your appointments. Can you tell me how much it will cost?
Fail/PassWas trying to do the math in her head. Also thinks "YOUR total" would be more clear because it is more personal vs government. During checkout process, would like a full border text input box.
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You liked Stephanie's service. Now you want to book her every Monday and Wednesday. Please do so.
PassWould like a reminder that Stephanie is coming on the day before. "There's a learning curve for every app and older person but once I do it, it's pretty clear for me." I would not save my card the first time booking but once an appointment is successful I would save this information and agree to the app's conditions.
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Interview 5 - My Dad
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You're looking for someone who has experience dealing with Dementia. Where do you click?
Pass---
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Can you start your request an appointment with the caregiver?Pass---
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You want to try out this caregiver before committing to hiring them for a regular schedule. Please schedule them for Tuesday March 28 and Thursday March 30th.Fail/PassStruggled a bit when I asked him to change the time of the appointment but he said it was because it wasn't an interactive app. When I asked him again he said he did tap on the time to change it.
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The caregiver approved your appointments. Can you tell me how much it will cost?
Pass---
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You liked Stephanie's service. Now you want to book her every Monday and Wednesday. Please do so.
Fail/PassWhen rebooking, he forgot to set it to repeat before hitting continue. Then he went back and set it up with ease.
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