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Net Promoter Score (NPS)
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What is NPS?NPS, short for net promoter score, is a metric that calculates how likely a customer is to recommend your company or product. Count the number of promoters, passives, and detractors you have, and enter those numbers in the cells below (i.e. if 12 respondents gave you a 10 and 30 gave you a 9, you would have 42 promoters). The percentage of detractors is subtracted from the percentage of promoters to give an NPS. Anything above zero is good, while anything below zero suggests you need to make improvements for a better customer experience.
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How to Get DataTo get the raw data, send out a survey to existing customers, asking them to rate how likely they would be to recommend your product or service to a friend or colleague.
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Read More Here
https://blog.hubspot.com/service/what-is-nps
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CalculatorPromoter (9 & 10)1
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Passive (7 & 8)1
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Detractor (0-6)1
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Total Responses3
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NPS Score0
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