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Introduction
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The Google Maturity Model Framework has been developed to assist organisations subject to the UK Public Record Act in self-assessing the effectiveness of their approach to information and records management in their Google Workspace tenants. It is one of a set of system and collection type specific assessments that will be offered by TNA's renewed Information Management Self-Assessment Programme.

The Model was developed and benchmarked in consultation with the Government Knowledge Information Management Google User Group, who provided feedback on user experience, benchmarking in their own organisations, draft maturity questions and statements. This resulted in a clear consensus on what constitutes ‘inadequate, ‘adequate’ and ‘optimal’ performance in Google KIM practice.

This report is designed to help you improve your organisation’s approach to managing information in Google Workspace by using the next levels of maturity in cases where your current performance is below ‘optimal’. Ideally, this report should be used to help you create an action plan by choosing an ‘improvement target’ and to document appropriate owners for each activity and timescales for completion.

Included in the Framework are examples of what approaches to inadequate, adequate and optimal performance might look like. Although there was broad consensus on what inadequate, adequate and optimal performance looks like, it remains true that there may me a variety of different approaches to achieving any given outcome. This means there may be other approaches or combinations of approach that might be suitable to meet KIM requirements at your organisation. Indeed, to reach optimal performance, you might disagree with what is recommended in the target options and choose a different approach in line with your own specific circumstances. To this end, we have included a comments column for you to describe custom approaches and plans.
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Google Maturity Model Framework version v1.0
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Developed by The National Archives, UK
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Contact at GovernmentHelpPoint@nationalarchives.gov.uk
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© Crown copyright 2022. Licensed under the Open Government Licence v3.0.
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https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3
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